Brought my car in for a warranty repair and my deductible was $100, by the time I was called to…read morepick up my car (3 weeks later) my total was $800. There was no communication from the shop about any issues and to let me know that there would be more money that I would owe until it was ready for pick up. This is very unprofessional and I do not feel that I should have had to pay for 2 bolts that broke while they were fixing the car and 2.5 hours of labor.

came in with a weird noise coming from our car on a road trip and everyone was kind and…read moreunderstanding. highly recommend these guys. they were able to find the problem quickly and fix it in a matter of 5 mins :))))

For years, we have always taken our Avalon to the local Toyota dealership. Due to a decision of…read moreconvenience and a sense of adventure we decided to try something new and in doing so, we found Blackwell to be the exact opposite experience we always got from a trip to the dealership. With fast turnaround, frugality with my money, timely communication about options, status and repairs made that did not have to be "fixed" again due to a missed diagnosis or poor work, it was truly a great experience. As a result, we will be using Blackwell from now on. Cannot recommend these guys loudly enough.

On our roadtrip from California to Georgia, our car had its engine light on. We went to the closest…read moremechanic and it had been the best that I've ever been! The gentleman in front was so kind and accommodating. We ended up having to stay at the store, one wait was just to check and then another 2 hours was for the fix. They had waiting rooms (with a nice TV, reclining couch, free snacks and drinks, and chargers). The bathroom was so nice! Had many accommodations and a warming toilet seat. Even though the car issue damper the roadtrip experience, this shop was a blessing!

I am 85 years old and need a station and mechanic to care for my car. Collegedale Exxon does that…read morefor me. I have an older , 2009 Chevy HHR, and they keep it running for me and always give me a fair price. I highly recommend.

Long time shop, no BS here, they tell it like it is and mention any problems they see hiding in the…read moredark. Had my GLK break down, towed it, fixed in one day, good people, very respectful, going back to fix more stuff as soon as I have the cash

Always accommodating with appointments..great service and I trust the staff !…read moreI will continue as a customer for long time.

If anything should happen to my car in the next 3 months whether it is wear and tear or otherwise,…read moreI will be contacting a lawyer and I will serve you with papers. I brought my car in on a Wednesday morning for routine maintenance--an oil change, coolant flush, tire rotation, alignment, and a tune-up. I was quoted around $650, which seemed fair. An hour later, the shop called to say my valve cover was leaking and the total would now be about $930, which I approved. They ordered what turned out to be the wrong part, and by Thursday they still hadn't touched my car or updated me. When I called, they told me the correct part was on extreme backorder and that the cost would now be around $1,040 because they had already taken my car apart. After speaking with the manager, Steve, he agreed I wouldn't be charged labor for the valve cover or gasket since the mistake was theirs. I only paid for the $30 gasket and reminded them of the remaining services I still needed, many of which they had not done despite having my car for over 24 hours. The next day, they told me my alignment couldn't be completed due to loose tie rod ends, and later said my car was finally ready. When I arrived, I paid for the completed services, but upon checking my receipt, I noticed they had charged me around $55 for the valve cover gasket instead of the $30 both the tech, TJ, and the manager had stated. After confronting them, the manager refunded the difference. The entire experience left me distrustful and frustrated, and I will not be returning to that shop.

My friend Cheri and I were heading down to Augusta when her BRAND NEW TIRE blow a huge hole. It was…read morein downtown ATL and thankfully we pulled into a safe place. We had to go to 2 places to get a new tire. New tire on we made it to Augusta. When we stopped we noticed the tire was almost flat again. Something with tire stem. She made it back home to return the blown tire from MACK SMITH TIRES, LLC. Steve Anderson has refused to honor the warranty leaving Cheri in a really bad spot! She spent $900 on new tires and other services. I cant believe that he wont make it right!!! Beware of this company! This was a very stressful and scary situation. Thank goodness we didn't fall under any harm.

Took our 2018 Dodge Grand Caravan in for a tuneup because it had a miss. Everyone was so helpful…read moreand nice and prices were lowest in town. They found out that there was an issue with the engine that needed to be addressed by the dealer and saved us a ton of money and headaches! I highly recommend Mack Smith Tires and will definitely take my vehicle there again. Thank you for excellent customer service!

The best !!! You're not going to find anyone who is straight up truthful and also provides great…read moreservice. Iv been going here for years and years. I know nothing about a vehicle and they've always been there for me. I get the best deal and the best options that suit myself and my vehicle needs. Weather it's getting an oil change, heavy repairs, or just advice about my vehicles they've always been my first go to.

I had some complicated problems going on with my GMC Terrain. I was just hoping someone would give…read moreme an honest assessment to help to get my car back in decent shape and to hopefully add a few more years of being able to use this vehicle. In spite of many costly options, the manager here quoted me just under $300 to take care of the other options were $2000. He had my best in and that's all I was looking for. That's all you can ask for if you ask me as far as trying to find a good mechanic. I highly recommend them. Brad was great in every way!

They charged me over $400 for a new battery, which I never needed in the first place and didn't fix…read morethe problem I was having with my car. They seemed very unprofessional and not very knowledgeable, like they were guessing how to fix it and never sure what the real issue was even after the diagnostic. I realize every problem isn't always going to be obvious how to solve, but it was the fact they charged me so much for something I never needed. They also aren't good at communicating with customers and it seems like they're not even good at communicating with each other. Different people would answer my calls and have no idea what another person was doing or what progress was made on a certain car. Every time I called they would put me on hold, and then transfer me to someone else just to tell me ANOTHER person will call me back when they get the chance. The first time it took them an hour to call me back, the second time they never called me back. They are your typical car service scammers who don't even seem qualified to be working there in the first place. I am not the only one who has had bad experiences with them, my dad has as well, pretty much same issues. Please take your car anywhere else.

Way overpriced, could have bought three pitman arms (same brand and part number) for that which he…read morecharged me for one. The mechanic/owner also put a dent in my driver's door, no doubt when he opened it in tight quarters, when putting truck on the car lift. The truck needed washed and it was easy to see the damage had just been done, the paint being scraped off down to bare metal, which was clean. From my experience, the following words describe Doyle's alignment: Overpriced, careless, unprofessional, and unfriendly. Avoid this place!

A very small family-owned store. Probably around three…read moreseats in the small office/waiting area. my issue was relatively small, so I cannot comment on how excellent their skills may be. But the price seems to be a bit high: from 50% to 100% more to my trusted mechanic.