Quick and good service, great price even though I went with premium tires (having priced them out…read morefirst, of course.) No way I could get the same anywhere else for that price. Not even close.

I had just bought a used tire in Knoxville. Next day it went flat. Instead of fixing (cause it…read moreturned out to only need a valve stem) they up sold another new tire. Well it went flat overnight to. Went back & they fixed the valve stem. Done resold my good tire & wouldn't refund any of my $$. In short..DON'T go there unless you want screwed

They were recommended by my friend, who is also a close friend of the owners. Parking in front of…read moretheir store is very limited and unless you already knew it, they had parking around back but not clear. Service was completed as requested in the time agreed to. I trusted the cost quoted to replace CV joints without research because recommended by a friend and the estimated cost seemed very reasonable. I was called with a cost of repair before they did the work and it was done on time and as quoted. The only frustrating thing was I wanted the car repaired and picked up by a friend since I was going to be out of town on business. I had a check made out to pay for the repairs but when I called I was told they would not accept a check. I reminded her I had stopped by a few days before to set up an appointment and at that time I explained I would be out of town on business and would they accept a check. I reminded her we were both were close friends with dealer who recommended them, she verbally agreed. I even suggested she contact him since I have done business with him over 20 years. She said that was not necessary. However, when I called to get the price and mentioned my friend would bring a check, drop off my truck and pick up my car. She told me she would not take a check. I reminded her based on my earlier visit the week, she agreed to accept a check since I would be out of town. It was no use, she said she never said that. I reminded her of our discussion but she did not remember. Why would I make that up since I came in to discuss my being out of town when making the appointment. I tried to convince her of out discussion but no use so I gave up. I ended up paying a 3% credit card surcharge. Because of this, I decided not to drop of my 2016 RAM because of this issue, I took my business to another auto shop.

Mike is my go to guy for all my car repair needs. Honest and affordable, great mechanic. 100%…read morerecommend for excellent service and value.

Service was outstanding and they gave me all the discounts available. Jefferson was very helpful…read moreand patient with me picking out tires and rims. Got the best deal!

They've always taken excellent care of our vehicles and have never tried to sell us anything we…read moredon't need.

The needed repairs were professionally done in a very timely and cost effective manner. The staff…read morewas very customer oriented. I was consistently kept informed of the repair time frame and they provided no cost transportation. I plan to use their services for future repairs.

Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

For years, we have always taken our Avalon to the local Toyota dealership. Due to a decision of…read moreconvenience and a sense of adventure we decided to try something new and in doing so, we found Blackwell to be the exact opposite experience we always got from a trip to the dealership. With fast turnaround, frugality with my money, timely communication about options, status and repairs made that did not have to be "fixed" again due to a missed diagnosis or poor work, it was truly a great experience. As a result, we will be using Blackwell from now on. Cannot recommend these guys loudly enough.

On our roadtrip from California to Georgia, our car had its engine light on. We went to the closest…read moremechanic and it had been the best that I've ever been! The gentleman in front was so kind and accommodating. We ended up having to stay at the store, one wait was just to check and then another 2 hours was for the fix. They had waiting rooms (with a nice TV, reclining couch, free snacks and drinks, and chargers). The bathroom was so nice! Had many accommodations and a warming toilet seat. Even though the car issue damper the roadtrip experience, this shop was a blessing!

On there website they claim "We provide the quality service you would expect from the dealership,…read morebut with a more personal and friendly atmosphere, at affordable prices." I will vouch for that statement. East Ridge fast lube performed a tune up, new serpentine belt and oil changes on my 2016 Ram truck for hundreds of dollars less that the dealer wanted to do the work. I dropped of my truck at 8 AM and it was done by 1:30 PM. They also did not have a 3% Surcharge when I used my credit card!

I like the oil they use but every time I go they try to upsale stuff I dont need.They use CarFax…read moreand my car has never been to a CarFax participating mechanic shop. So I looked it up and there are 180,000 mechanic shops that do not use CarFax. It gets old telling them "it's already been done"

My service was impeccable. They got my car fixed in half the time. I thought it would take. Great…read morecommunication and friendly service. I couldn't ask for better service.

Terrible place !!! They charged me for parts from the dealership but used junkyard parts. they…read morecharged me $762 for bolts and screws!! Do not take your vehicle there!!!!

I just had to pay to have my front brakes and roaders redone just 2 months after express tire "did"…read morethem. I put "did" in quotations because I don't think they even did the front brakes or roaders! Hell maybe they did the wrong ones, I don't know, but i do know we had to pay Hyde's automotive to do them because i will never bring either car back to express tire. My whole family took all our cars there for as long as i remember, but not any more after Steve retired. The new guy was weird and rude to both me and my husband on separate occasions. I literally hunted Steve down on Facebook to ask him where we should go now. Hyde's has been awesome, professional, and better priced so far. Express tire sucks now and I'm pissed to be spending $400-500 today that I shouldn't have to be. Thanks for nothing, you lost our whole family's business

I went in to Express Tire and to my surprise they are under new management. The new manager was…read moregreat and very helpful. I was impressed with their updates inside the store and the mechanics are very knowledgeable.