They put brakes and rotors on both my cars in the last week. So extremely kind and fair pricing…read more They went above and beyond to fix an issue that was unrelated as well. I am so pleased and can't recommend them enough! I honestly feel like I should have paid more and don't think I've ever said those words leaving any mechanic shop!

Just looking at the reviews since the last time I went to Shipleys. I was considering taking it…read moreagain for some new stuff, but i will not be. Did a great job on my truck, over a year ago, when I took it in. Took forever for them to fix it without keeping me updated as to why it was taking so long. Had to go back because they cracked my coolant tank. They actually told me that it had to be their fault so there would be no charge. Well there was, had to find something to make me pay for. I dont think it would have cost me anything if it had not been for the receptionist. Their fault, their word, no charge means just that, especially when I had already spent close to $3000 already and there was absolutely no leak prior AND TO THIS DAY IT STILL LEAKS. I love the mechanics but do not like his receptionist. She on the other hand is very rude. As to be expected, he went up in prices like all do, but if I want to pay dealership prices, I will go to a dealership. He was much better when he didnt have a receptionist...My business has been going elsewhere. When she is gone, I will consider returning. My opinion. Great mechanics, great owner, poor office person.

Bavarian Auto had our Audi Q5 for over two years. During that time they repeatedly claimed they…read morecouldn't get parts, often didn't return phone calls, and went months saying they couldn't find anyone to reprogram the computer. When we finally got the vehicle back, the original issue was never fixed. They told us that because ownership changed during that time, they were only responsible for putting the car back together. The car was returned scratched, missing floor mats, with mismatched interior trim, stains on the headliner, and the windshield still leaking--the issue that likely caused the original problem was never diagnosed. Insurance paid them for the work, but the vehicle came back in worse condition than when it went in.

I had my car repaired. I thought everything was fine Then came back a few months later to get…read moreanother problem checked out. But then they said that I needed to get the same exact things repaired. Like what did they even do the first time for the diagnosis to be the same the second time. I'm actually believing that they didn't do anything the first time and just took my money lol. Hopefully they actually fix it this time with the warranty.

The wife's Audi Q5 went in last fall for a few things, but working with Perry gave me complete…read moreconfidence in QEG - we wound up having multiple things done to her Q5 to update it a bit and make it more exciting: new front grill, new blackout emblems, new aftermarket air intake, a tune to make more ponies, fresh powder-coated rims and new tires all around plus an oil change. The price for everything including labor wasn't cheap, but it was good for the amount of professional work that went into what we wanted done. They took the minimum amount of time and Perry worked with me along the way as I kept adding things. We recently got a check engine light and got it into QEG to find out that the turbo was having a problem. Instead of a bill for an entire new turbo and associated labor costs, they narrowed it down to a $400 part (plus labor of course) and saved me a few thousand. In and out with ordering the part was less than a week. These folks know their Audis!

Perry, Jimmy and Pops are great to deal with, and the mechanics do a great job. We use them for my…read moreson's Volkswagen, and they are very knowledgeable. They worked on a headlight harness, control arms, and they were even competitive price wise for new tires. They work on Audis, Porsches and Lamborghinis, too.

Poor service!!! Had my breaks done here not only didn't they tell me they didn't have proper tools…read moreto take off my lugs but they deeply dig into all 4 of my rims and all of my lugs!! And they forgot to put one back on! These were new rims and never damaged until these people messed with them! I will be reporting them to BBB and taking them to court if they do not replace my rims and lugs. This is a sin and a shame to just damage other people's property! Do not bring your vehicle here unless you want this damage done!!

These people are amazing we had a fender bender and our muffler was rubbing the tire and we were…read morefar from home he helped use and pulling away the muffler from the tire so we could get home for Christmas makes you realize that there are good people in this world still!

The compressor on my air conditioner went out. I took it to the dealership to get it repaired, but…read morethey told me it would be three or four days before they could get to it even if I made an appointment. I called Hyde's and made an appointment. I dropped the car off. They ordered the parts and had it ready on the third day. The price was reasonable and the service was done very well. I had no complaints.

Hyde messed up my Subaru Outback! Took in for preventative maintenance transmission fluid changed…read more The nice people left it a court low and burned up my transmission and now it's gonna cost me $8000 to replace never take a car to them again. Then had the nerve to call me a liar after I took it to Subaru and Subaru told me that it was a low.

Premier is BEYOND premium! Wishing I could give 10 stars…read moreout of 5. This nightmare has been the BEST Blessing of the millennium ‼ Trying to find a repair shop on a Holiday, a thousand miles from "Home," being warned NOT to drive my Precious Lincoln by all internet informatics- absolute outlook being gloomy; I woke New Year's Day searching, being told (when I DID find an open shop) that my MKT needed dealership care- I reached out to Premier Automotive Specialists..... My Nightmare immediately turned into a dream come true. Josh was confident that THEY could take great care with my car anything and everything would be just fine. They offered towing if necessary, and (unbelievably) immediate service!!! This Connecticut girl actually got her car started and followed her friend on over to Ooltewah to Little Debbie Parkway and The Best ( most beautiful) Sight of the New Year's ever! I've never seen or experienced anything like THIS place. I felt like I was at a five star hotel. When texted while awaiting diagnosis- I was shocked in two ways.....The severity of and the number of issues, Their access to parts immediately, their ability to remedy each and every malady and malfunction and SAME day service. Practically the entire charging electrical system, belts, brakes, differential servicing, truly too much to mention here. My worries regarding price point quickly addressed, and again my worries just evaporated. These folks really did a weeks worth of work on my Precious Lincoln MKT in a SINGLE DAY‼. I've found MY favorite, MY Premier place of choice for any and all car care needs. Josh and Mike along with the entire team of experts were 100% over and above EVERY hope or expectation. The price points? Amazing- now, if only I could manage to find the right words to describe the Good Will, or Great work this miracle team performed for me today......the Peace of mind that comes with their thorough safety inspection alone is priceless. Their communication along every step of the way was unlike any other ever. No regrets-this entire experience actually such a GREAT surprise-I never thought this horrible start would bring me such happiness. Thank them for me (again) and your Welcome, in advance for this honest and true recommendation!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.

My son's 1997 Cadillac heater would not heat. Higgins was recommended to me by a friend. The place…read moreis packed with cars and we had to park in the little lot beside it. There are no "appointment" times, it is first come first served, however we did call ahead to make sure they weren't too backed up. Mike, the owner, said "bring it on by" so we dropped it off Thursday morning. They were unable to really look at it until Friday and on Saturday, they called with the issue and estimate. It was some kind of relay/switch that wasn't switching over to heat... that is the best I could describe it! Anyhow, we were able to pick it up on Monday and it cost $223 for parts and labor. Will go again anytime I don't have a repair that I need the car back quickly.

Family owned for years. Has been my family's mechanic for over 40 years. One of the most honest run…read morebusinesses I've ever dealt with that's super important especially with dealing with medical issues or mechanics. I heard they recently closed. That's a shame. I wish them the best. It's hard to find a good mechanic.

Very caring people, always helpful, and they get the job done right. Thank you guys! I had my Audi…read morerepaired, these guys are always in a good mood. I highly recommend!

I picked up my 07 Yukon from another shop on 1/6/25. It had been at that shop for 26 days, each…read moretime I would check on my vehicle he would say he was still having to do more work. It was being repaired on his cost on his warranty on the transmission rebuild the he did. I had already decided that if my vehicle coded out again I was going to MD transmission. WOW am I glad I did. I left my Yukon with Myron and his shop on 1/7/25 at 2 pm I picked it up at 2:15 pm on 1/8/25. Myron took me in the shop and showed me the things they had to change out from the other shop. My Yukon is performing now the way it should and I can really tell the difference. If you need transmission repairs done see Myron at MD transmission. You will like the way you are treated. I give them 5 stars but in my mind on scale of 1 to 10 they get a 10. THANK YOU MYRON.