We went in to buy wiper blades and Joses was so helpful. He even showed us how to install them on our car in the parking lot!

Excellent service, staff, and reasonable prices. I am out of the state and my other vehicle needed new tires. I called and spoke with a service technician "Breck" who went through all my options, prices, and best value for tires. Breck was extremely helpful, courteous, and professional. He scheduled the appointment for the next day and came to work a little early to ensure everything went smoothly. I truly appreciate his dedication and work ethic. read more

So, I stopped into this Pep Boys to pick up three things and a bad attitude wasn't one of them. Regrettably, it was included. It took me 3 minutes to retrieve my merch and 12 minutes standing at the register waiting for one hapless dude handling the phone. Another unoccupied fella waved at me, pointed at the phone guy and said "He'll be with you in a minute." Oh, ok Chief - you go save Gotham while I grow old standing here was a quip that ran through my mind. The sole red shirt finally wrapped up the parts call and came over to do me a huge favor and ring me up. No apology for my wait time or thank you for choosing the least enthusiastic auto parts store in Maryland were offered. I recommend strongly that you consider another option like Autozone, Advance Autoparts or Rockauto.com. read more

5stars everytime! I scheduled an oil change online today. But the type of service I selected never showed up & I had trouble editing it on my phone. So I showed up for my appt just winging it, hoping they could take me, an hour before I had to be to work. They got it done and with awesome customer service the whole time. Thanks guys! read more

Absolute Garbage establishment. Their motto must be "give 50% effort 100% of the time". I was told by Jimmy "the service leader" that it would be three hours. It took six hours. No, I get it, replacing tires on a vehicle is difficult for a bay full of mechanics. Also, they should place curtains over the observation window because it just shows the customer how little effort is put in each day. Remove a nut, check your phone, remove another one and start a long conversation with a fellow employee (who is doing nothing), I'm sure the topic of astrophysics was enthralling, but eventually you have to get back to work. As a bonus, after I picked up my vehicle, three of the tires were grossly under inflated and one was over. Stay Away from this trash heap! read more

I have nothing but a great experience with this location. However, James provided us with EXEMPLARY Customer Service. He was excellent at helping us with our car needs. Thank you James for helping us out today. read more

Great service. Got my oil change done and was in and out with no problems. They even filled up my washer fluid.

I was in town with some extra time on my hands. I needed a new battery for my Jeep and their price online was by far the best. No same day appointment was available, unfortunately my battery is located under my front passenger seat. I needed help with installation so on a whim I called the West street location. Eric was super friendly and told me he could fit me in. I headed straight over. A little over an hour and I was out the door. Eric checked in with me at one point too. I am very pleased with the service. After reading the reviews I was hesitant but Eric's pleasant demeanor sold me. In fact every body I spoke to was friendly. I will use this location again 100% ! (4 stars because there is an online rebate that wasn't mentioned) read more

Not going here again. I've taken my car here several times, after having scheduled an appointment online, to attempt to have the AC fixed. The first time I brought it in for that issue, they kept my car for 4 hours and did not once contact me to update me on what the status was. I had to call them to find out when it might be ready, only to be told that it hadn't even been looked at yet. Three hours later they called me to tell me that they weren't going to be able to get to it that day and I would need to bring it back another time. This morning I dropped my car off at 8a.m. (with an appointment) and it's now been almost 4 hours and they've not contacted me once to provide an update. I'll be picking my car up and never bringing it back. read more

To say this was abysmal service would be a gross understatement. I never write good or nice yelp reviews they are always mean spirited and meant to filter my horrible experiences through a prism of humor. This on the other hand is a legitimate warning a plead in hopes of persuading anyone from patronizing this horribly operated joke of a business. Hopefully someone from the district office that I contacted as soon as I got home will have the time to listen to my complaints in full so I won't list them all here. I will say I saw actions and inactions ranging from comedically stupid to completely incompetent and downright disgusting besides the fact everyone I encountered was rude it literally took two hours and 45 minutes for them to change my oil and attempt to change a battery. Barely any of my paid service was actually done filter was not replaced tires were not rotated it took a half an hour for them to figure out how to start the car I am not kidding. At no time did they ask for my help they actually attached a five amp charger to a dead battery I had brought in to try and start my car, it was pathetic. This is just the tip of the iceberg of the myriad of things that went wrong. The most disgusting being an employee that was exiting the bathroom, a disgusting miasma of filth hit me as I walked forward and then realized the sink was bone dry and this disease spreading filth was wiping his fecal matter over everything he touched. Absolutely disgusting. Clearly the ownership and management are grossly incompetent or Just don't care About the operation of their business. I went in because they had a great deal on a battery and honestly I haven't even checked if they gave me the battery I paid for it wouldn't surprise me if they didn't. So people don't go there's a reason why they have 2 1/2 stars on yelp. ............ when I got to inspect my supposedly serviced car this morning in dry daylight. Huge surprise, tires not rotated, oil not filled, no coolant, no brake fluid and of course the bolts that hold the battery cover are missing. To the robot that responded to me. I did reach out to customer service I was told I would have a local representative call me within 24 hours no one ever called. No wonder your companies stock has been taking a dive for the past five years. read more

See all

Ok for parts and pieces etc, they are ok. But when I went to the mechanic side of the house to get an oil change on my chevy pick up truck (2005, nothing fancy), I was just absolutely disappointed with how they handled it. So I normally go to the shop next door because they are just where I go, and I like them, but hubby said check out pep boys, here is a coupon. First off I am 9 months pregnant when I walk in and the guy at the service counter doesn't even glance at me. I wait patiently for him to finish whatever it is that is so important. Some other guy walks up and gets on the computer next to him and finally they exchange a word or two and he decides he will be with me in a minute. I wait. I am tired, I left work early to do this crap, I am a week from my due date. Ok, I wait 10 minutes, then he takes a phone call and then finally talks to me. I need an oil change, not sure if I can use my coupon I say. He says let me go see who's available. He goes into the garage and comes back a few minutes later and tells me the one guy that was available was going to lunch. I ask how long is the wait, and tell him it's not a big deal, I will go next door where they are more reliable and friendlier. He says he will do it himself. I somehow am not reassured by his intonation. He passes me off to some other guy to start my paperwork and comes back a few minutes later. I feel like it's Tweedledee and Tweedledum here. I waited and he pulled up my record. He does not tell me it's all wrong but he says OK, what's your vehicle and tells me to have a seat.. Oh wait they need my keys. IT's parked over there. OK so the initial guy comes back and gets the truck. They do the oil change and I told them it's a bit modified and they struggle to change the filter. Shocking, I know. Anyways, they get it done. The waiting area is stark and there is some sports playing on the TV. The chairs are not comfortable. I pull a second chair over to put my feet up on. The TV is too high to watch but at least they have WIFI so I play on my iPad. They come back and rack my keys. I am standing waiting at this point because I know my truck is done. I am told to wait while they take care of another customer who came out of no where, but was seemingly checking out. Guess she walked in and was just standing there cuter than I was or something. So they chat it up, he takes his time, I pace around and give him dirty looks. The mechanic that did the work rings me up. I tell him I am military and he wants to know personal information like what service, how many years etc. I apparently outranked him and the his service in the Army however many years ago. Whatever. He forgets to put my military discount on there. I swipe my credit card. He says oh no, i forgot to put your discount on, and looks to another service attendant who tells him it's too late. So I lose my discount. I am not happy. Oh and my coupon does not work, so that didn't matter anyways. I went to Pep Boys expecting a large corporate experience with clean waiting areas and smart attendants, only to be met with stupidity, incompetence, and a major lack of customer service. They couldn't even help me change my light bulb, he said they didn't do that. I told him I would do it myself when I got home. My husband actually admitted the service he gets here is not that great. Sooooo now I will never go there again. Seriously go next door to Midas if you need anything. At least the owner is there frequently and the mechanics are competent and at least friendlier. read more

Every business must run in a timely fashion, otherwise customers cannot give 5 star reviews. I find the Annapolis PepBoys difficult to use, just to get a head light changed. I was instructed to leave my car with them all day and even then, they might not get to changing my bulb. I tried no less than 3 times to schedule an appointment because I have found the service department to be rather pleasant. I don't have a way to leave my car all day for a bulb change. So I went to Magothy Auto in Severna Park and it was finished not only the same day I called, but within an hour! They even charged less than PepBoys estimated. Go figure! Yes, I'll be writing a review for them, as well... read more

Scheduled online for a MD state inspection. 45 minutes after arrival service guy said they had too many and couldn't do it. Rescheduled for the next day at noon online. Arrived, got lunch, came back and waited. At around 3:15 I went to service counter to ask when my inspection would be done. The guy told me my appointment was done online so they had others to do and told me it may be another couple of hours. Their website allows scheduling but in store they flat out told me that they wouldn't honor it and don't do online scheduling. Avoid at all costs. read more

Got my standard oil change, car inspection, and tire rotation done in under an hour at Pepboys recently. I made an online appointment for Saturday morning at 8AM, figuring that there wouldn't be much of a backup first thing in the morning. I waited in the waiting area for about 40 minutes while they serviced my car. When the service was done, the receipt and service work order was emailed directly to the email address on file - no paperwork to take home! Awesome. My brake pads were worn and needed to be replaced, but the guy at the counter did not pressure me to get it done. Overall, friendly customer service. I would definitely go back to get my brakes replaced by them as their prices are the lowest, having called the Honda dealership to compare. Tip: I find that the online appointments doesn't really mean anything - it's really a first come first served. So I suggest you go there first thing in the morning on any day. I use the coupons online and via the mail to save on oil change and car repair. 15%-20% discount on general repair or brake service adds up! read more

I recently needed 7 new tires for my RV. I checked around and found some tires at a good price here. Problem was, the web site reported they only had 3. I called anyway. The tires were clearance priced. They found 7 tires in their system and were sure the tires would be in on Monday. We did not get there until Wednesday and it turned out 3 of the tires had not left the store where they were supposed to be shipped the prior Friday. George at Pep Boys stood by us and gave us non clearance tires at the same price. They worked on into the dark in drizzle (the coach was too tall to fit in the garage) to mount the tires. The tires actually arrived the next day but George was good on his word. My expectations were greatly exceeded by this visit to Pep Boys. Thank you George. read more

My insurance directed that my car towed to Pep Boys of Annapolis because I had a flat and the car did not come with a spare. Eric was rather unpleasant on my arrival and curtly told me I would be called when they reviewed the situation even though all I needed was one tire. He finally called and said I needed 4 tires and he refused to simply replace the one tire. This made absolutely not sense so I contacted my mechanic shop who had installed my tires and they gave me a spare to so that I could drive the car to my mechanic. I delivered the spare to Pep Boys and later received a call from Eric falsely clamming the spare didn't fit. Knowing that I was being deceived, I had my car towed to my mechanic who verified that all I needed was one tire and that the spare did indeed fit. I will never go to Pep Boys again and advise anybody to learn from my experience. read more

Adequate for small jobs. If you need an oil change on a generic vehicle that doesn't require anything special, then Pep Boys will work. I think you'd be ok to get tires here and other minor work. Their customer service can improve, but they are tolerable and not complete clowns. It's best if you can drop your car off in the morning and pick it up at night or you'll be waiting a very long time. As for parts and other items, I find them to be middle of the road to cheap. If I can't find a quality item online or a place specializing in parts, then I'll see what Pep Boys has in stock. If you buy something there, go ahead and do the survey online so that you can get a 10% discount for the next time. read more

Yesterday I came into pep boys after being turned down by other local shops ( because I had my own parts ) I ended up in pep boys and I have been so well taken care of. I bought a new set of high quality heavy duty towing brakes for my truck. Did my.own research and chose the product on my own. I didn't have a place to lift and drain my brakes to bleed them.. and it was so.darn cold.outside. Soni ended up at Pep boys. The guys did the job perfect far as in can see. The task was not rocket science but the service manager Rob Blizzard was friendly. He talked to me like a normal person (where many mechanics think.everyone is dumb)... Rob listened to me and we talked about it. As I am sitting in the waiting room Rob is discussing with another patron about trouble with her power window. the elderly lady did not have a ride home so he offered to take her back if she needed too on his break. What a super nice guy ! read more

I took my vehicle to Pep Boys because my ac was blowing hot air. After they ran their diagnostic test they told me I would need a new ac compressor and a new filter, that would cost me $1400 to get it fixed by them. I was a little taken back because I just replaced my compressor a year ago. Anyways I went to get a second opinion and sure glad I did. The place I took it to told me my compressor was unplugged. After plugging it back in, my car started blowing cold air again. How did Pep Boys not catch this? read more

My wife stopped in with a nail in her tire (tread) and she was told it was not repairable. She was the. Told that since it wasn't repairable she needed four new tires since it was all wheel drive. Of course I got a second opinion and was able to get it repaired for 20 dollars. Four tires would easily been 800. If like to meet the person that told her this. I will never go back to this store again. read more

Horrible service, wouldn't take back a defective battery they sold me that was under factory warranty bc their system had changed and they couldn't look up transactions and so they needed a physical receipt. They wanted me to purchase a new battery and give them the defective one so they could return to manufacturer and get a refund. What a scam. Please take your business elsewhere. read more

Check reviews not recommended. Second "appt" and I'm now on hour three for an AC line. If you have lots of time to kill and want free coffee this is your place. Nice enough people. read more

Great repair shop and parts area is great. If you need service done go see Paul he will get you all set up in the right direction. Very freindly and the techs there know there stuff some have been at this location for 10+ years read more

I'm never going back here again. I came in one day to grab a bottle of Lukas oil stabilizer that I forgot to get at AutoZone. After browsing for 10 minutes I got into line. The same person I saw coming in was still in line. I waited 10 minutes in line no one ever came up. I put the product back and left. Called the corporate office and they were just rude. He asked me what do you want us to do about it. I said it be nice to have a dedicated cashier to get people out. He just hung up on me. Pep Boys has become a real s$$thole the past few years. Much better service at AutoZone! read more

Don't waste your time. Took car in at 11 for scheduled appointment. By 4, they still hadn't touched it. Recovered car and went to A. Arundle Auto Service Center. read more

Bottom line, up front: avoid Pep Boys on West St! But based on their online set up, don't expect better at another location. Appointments are an illusion, prices for services are rarely as advertised, and customer service is non-existent if you are in person (but if you call, they will leave in-person customers waiting as they discuss YOUR issue in depth!) Made an appointment for an oil change. They told me it would take an additional 30 minutes, so I would have to wait an hour and a half. Two hours later, they hadn't even touched my car. I had specified I would be waiting. No one came out to say, I'm sorry, but this is taking longer than expected, here's a different ETA, can we get you something, can I offer you a discount? And ideas would be entirely appropriate and expected given the circumstances, none of this was done. I'm sincerely considering suing for my loss of time. In many cases, if you book something, you are obligated to pay for that, even if you don't show up on time. People who set appointment should be held to the same standard. 60 minutes later, my car hasn't been touched. Ok, they said 90. 90 minutes. Nada. 2 hours. I ask for my keys back. "Jack" mumbles sorry, and after I complain that the appt system obviously doesn't work, he proceeds to argue, without evidence, that it does, "if there's enough help." If there's not enough help, you 1. Reduce the openings in the system so that 20 people don't make appointments that only two technicians can work on, 2. Say more in advance. If you tell the customer that you're expecting it to be 90 minutes, that's what the customer will expect. If that timeframe changes, good customer service is to let them know that. When a customer sitting there for two hours, without their car touched, it creates confusion and anger, and 3. Just whining about being understaffed really doesn't encourage anybody to come back. An actual apology, with some kind of promised for a discount in the future, will tend to mitigate that, even though that whole scenario was entirely unacceptable. I have no intention of going back. This is not the first time I've had this kind of issue with Pep Boys. And more than one occasion in the past, I make an appointment, and it usually takes at least an hour to have my car seen to, before they actually get to work. If you're going to have an appointment system, people expect you to adhere to it. Otherwise, what's the point? Obviously, the little work they had (service lot mostly empty) is more work than they can handle. From a business perspective, they might try more adequately employing the other five people I saw in the back of the store sitting around on their cell phones. But again that's just if I were running the place. read more

Repair side of the store is good, decent work, not incredibly expensive, and I have been generally pleased with their work. Parts side is a different story. One of the higher up parts-people, an older gentleman by the name of 'Mike' has been nothing but rude. Very poor customer service, getting irritated if I misname a part, and loathe to actually get the parts requested if they have it in stock. I spend about $200 a month on car parts and always go shopping now at Advance auto parts down the street. They are helpful and have always been courteous and friendly. read more

The service department is excellent, the techs are professional and polite. When I got new tires on my xterra there was a problem with my rear wheel studs. The mechanic explained that he didn't feel safe letting it leave the shop without addressing it, I was in a major rush to make it to an important doctors appointment but the lead techs customer service skills calmed me down enough to let them get it done. Upon completion I asked how much the wheel studs were and he said I know you weren't planning on getting that fixed so if you don't have the money its not a big deal. I was shocked and gladly paid the labor for 6 wheel studs. Their inventory is huge.....if they dont have it your next best bet in online. If i need parts Pep Boys is my first stop from now on. read more

If you need anything done at that moment don't go here. Me and my BF walked in and we told the guy we had a nail in my tire...he told us immediately "Not going to happen today....you can drop it off and come back tomorrow?" All I needed was a patch-up job....I'm never going there ever again for any type of service. They are rude and inconsiderate.....if he had said "you guys can come in early tomorrow and we can help you" sure but a flat out "No"? It didn't help that as we were standing at the counter he was carrying on a whole other conversation with his coworker. No "I'll be with you one moment" no nothing. I've worked in customer service for damn near 10 years and what he did isn't how you would carry on a transaction/sale/conversation with a customer. If I could I wouldn't even give a star. I have issues with them every time I step foot in there. read more

Terrible experience. They charged me for an oil change and to repair my drivers side window. The very next day my car overheated. I checked the oil, and it was empty. I obviously took my car elsewhere for an oil change. They will never get another penny from me. A few days later on a trip to New York, My driver side window came crashing down while driving. They just jammed the window in place and stole the electrical unit that controls the window. DO NOT GO HERE. THEY WILL STEAL YOUR MONEY AND PARTS. read more

I went in person to make an appt this week, and confirmed they had the tires I wanted. I took out my credit card to buy the tires on the spot, and the serviceman said that wasn't necessary. About an hour after I drop my car off today, they call and say they don't have my tires (after I waited in the store this morning when they supposedly "checked" to make sure my tires where there) and can't do my tires today. When I spoke to them, they said they had 2 sets this week but must have sold them, and only can reserve if I purchase - which I had offered to do but was refused! Completely defeats the purpose of making the appt, and wasted my time. I am going to Merchant to purchase my tires, hopefully they will have a little more respect for their customers. read more

Does not inspire confidence is all I can say.... I live next door so this is disappointing!! I figured since I just moved to the area and was in need of an oil change that I would take in to my neighbor. They are literally next door. I drop it off the Manager was very pleasant when I left it. However when I received the call that my car was ready after being told I need 800$ worth of more repairs which I didn't maybe brakes but not the litany of other things they tried to sell me. So I walk over to pick up my car after he says it's ready and waiting. I get there no one can find my keys or has any idea what kind of car I have the one very lost guy asked the other very attitude filled guy and he says oh yeah.... it's not ready it still apart. She needs more services!!! WTF I clearly said no! So here I stand 20 minutes later still no car with this a**h**** staring at me. I just go all the way back to Crofton for my services the shop up there is way better at this customer service thing!!! Too bad. read more

Pep Boys always goes above and beyond. The last time I took my car to have a tire fixed, they replaced the license plate lights. I know that's not a huge issue at all, but they replaced the lights and did not even charge me for it. Actually, I did not even know it was out in the first place. After dealing with several bad, expensive mechanics in Annapolis, Pep Boys has never let me down. read more

Three hours for an oil change. I even called ahead for an appointment. Wrong oil, still waiting, no heads up on anything.

My wife who has a 07 Ford Focus SE needed new tires so found a nice tire for a good price at Pep Boys. First they tried to tell us that we didn't have an appointment. We showed the internet bill of sale and receipt. Then they said let us check if we even got them in. Then they came back and said yes but you didn't schedule any time and pointed on the paper were it said remember to place it on your calendar and don't forget. Cause we are backed up. We then showed him were we did schedule the appointment. So they had nothing else but to do the work. So they usually do average/to good work well not today. They started doing a standard tire change and found a problem with one of the lug nuts as it was snapped by another auto shop. We have this problem for a while but it doesn't amount to a hill of beans and car runs and drives fine. But according to Pep Boys we have to not really have to we are forced to pay for another auto shops problem. I even spoke to "the general manager" and said why do we need this lug nut problem done if we gone this long what the hay. Plus if we the customer doesn't want that done we should be able to deny the work. Then he started in about it's Pep Boys policy that we can't leave it like this. I asked so we as customers have no say. All he could say is I'm the General Manager and this our policy. Straight crock of bull. Luckily that was the only problem they found. Thank goodness!! read more

Pep Boys - 07 Ford Focus SE getting four brand new tires! - Auto Repair Near Me - Annapolis, Maryland

Won't shop here again. Ever. Advance Auto and AutoZone will get all my business. Never so insulted in my life. I have more mechanical knowledge and experience than any of their so called "mechanics", to be insulted by some snot nose punk teenager telling me what part I need for my car. Or how to do it. read more

I took my car in there for some work. They told me I'd get the car back in an hour and the work would cost 50 dollars. I really got my car back he next morning and the work cost 158 dollars. Also, I had a new scratch on the side of my car. I shopped around for another auto mechanic the next day, went to Precision Tune on West St the to fix something else, and I am very happy with them. They were less expensive and did a better work, also their warranty is several times longer than what Pep Boys offers. read more

Very poor service. I made an appointment for brake pad placement. I had an estimate from Pep Boys for the work when I made the appointment. I arrived on time for the appointment (10:00). The person who took the car and filled out the form asked if I would be dropping off or waiting. I said "I'll wait". It took exactly one hour for them to pull the car into the garage (11:00). It sat on the lift for another 1 hour and 15 minutes, with no service being performed. There was no communication about status during this time. At 12:15 I asked for my car to be taken out of the bay and given back to me. At that point the the person behind the counter said "we're getting the estimate ready for you". Which he tried to call up on the computer, but couldn't because there a 'problem'. He said, we'll have the estimate 'soon'. I told them I just wanted the car back. I made an appointment at a specific day and time. I was not a random walk in. I understand they cannot immediately begin work, but after 2 hours and 15 minutes - it takes the customer to ask for the vehicle back before they start anything? Really? What is the purpose of an appointment? read more

Truly one-star service. Expect to stand around and wait. Prepare to be ignored by staff. Go elsewhere if you can.

I took my car to get my flat tire fixed on Wednesday night around 7:45 pm.. I talked to Jeff, my car was ready by 8:15 pm..Jeff really got the job done and was Sooo amazing... so Greatful to Pep Boys on west street Thank You & my family will be back for are car care read more