I was the first to write a review for this place, but sadly I must update it with a major downgrade on my rating. The last two times I bought items here they didn't work properly. An external lightscribe DVD burner stopped working after a month, and a USB adapter to read hard drives externally never worked properly at all. The final straw for me was a visit a week ago when I needed a small wire from inside my laptop soldered, and they wanted $25 for the service. I said no way and I bought a soldering iron from Wal*Mart for $8 and did it myself. So, they seem to have gone downhill unfortunately. :( read more

I thought I would like this place as soon as I walked in because it was a very big change from the place I went to before. The place I went to before was one of those places where it seemed like one guy had a very good idea on how to make money and all his friends were hanging out with him to see if they can get rich off of loitering around the owner. I remember standing outside of that location for a very long time just observing how business was done and in that hot summer afternoon the lights were off and there were about six people in that location but none of them were working they were laughing and joking around the lights were off probably to preserve power and it looked anything but inviting. I could have been wrong about this place but it didn't appear like a place of business but more like a social club. I then called a guy advertised on Yelp that made in-home visits on a Wednesday he said that he was out of town wouldn't be back until Saturday. I've told him I would wait. Eventually he ended up contacting me the following Wednesday which I didn't reply to and he proceeded to contact me again on Friday to which I responded and said that I know longer needed his help. So here I am at University Micro Center computers and laptops. My first impression of this place was that well the lights were on so that was a good sign. I then thought this place is highly cluttered but I'm sure the people that work here know where everything is. I needed my hard drive replaced and was told that first they needed to check my old hard drive to see if it was functioning and after checking it the same day they confirmed that it was dead. After agreeing on the price for a new hard drive installation I received my computer the next day. I installed the operating system myself and was happy to have my computer working again how it used to. I wasn't even charged for labor because I was a new customer. After that they I've taken several people here in search of computers and various parts no longer carried buy big chain stores. When I went there were three people working there there was an Asian man that appeared to be the owner that had the stereotypical owner look up sitting behind a desk looking to see that everyone was doing what they were supposed to. There was a very impressive Asian woman behind the counter that seemed that she can handle any repair and a black man in the back really focused on fixing computers. I liked seeing all of this. Pros: Fair price. I was admitted entrance past their hours of operation on a Friday evening. Diligent workers. It feels like it's a garage for computer parts. The woman that works there comes dressed professionally in a business suit, and takes her job very seriously. Cons: that they are not bigger. The name on Yelp is not the same name on there awning. read more

Terrible experience. Sold me used, broken equipment. Tried to demand that I pay a 20% restocking fee for the 1 hour I had the component before bringing it back the same day. My personal opinions: The store is disorganized. The staff is unprofessional and they don't value service. read more

The worst. Charge me for diagnostic plus $20 additional and handed my tower back to me Inoperable. When I picked it up ,first the tech couldn't find it so I had to come back. On return I paid the additional $20. I asked what was the findings and was told the "tech" that worked on it wasn't in the shop. No receipt was given. I still could not use it. Continues to shut off and red light on tower remained. I refused to return due to no parking in the area. I now have it at a one man shop and he's working on it. I'll never use or recommend this place. read more

I was trying to call micro center in Philadelphia, and accidentally called Penn Micro center, who oddly seems to have ripped off their name yet still deals in computers. When I called, an Asian man answered the phone. I informed him that I was looking for an Asus gaming laptop, and wanted to know a few models he had in stock. He was very short with me and told me he has tons, and to just come in. I explained that I live about 45 mins away and would like to get an idea of what they had before making the trip. After about two minutes on the phone with him explaining this, he snapped at me telling me he doesn't have time, and to just come. Then he hangs up on me...SHOCKED at how I was spoken to...as if I was some little insignificant person who didn't matter to them...I called back furious. A different gentleman answered this time, and I told him what had just happened. He apologized several times, and was very nice to me. Told me about a few models they had. Afterwards I said...listen...thank you for your help...but I just can't get over how I was just treated by that first guy...let me talk to a manager...he said hold on, and awkwardly tried to get someone on the phone, as if there wasn't a manager on site, but he put someone above him on the line anyway. The person he put on the phone...was another Asian man, who spoke very broken English and sounded just like the first guy... This guy seemed just as rude. He told me he wasn't that first guy, after I asked if he was who I spoke with. I asked why did the other guy treat me so rudely??? He said..oh...it's because he didn't think he could make money off of you...I again..was SHOCKED that they were talking to customers like this...I'm like..WHAT!! Seriously?! I wanna buy a $2000 gaming laptop and you think I'm not important enough to talk to for a few mins to answer some of my questions? The guy goes...$2000?! That's nothing. And scoffs. Says that's not a lot of money and hands the phone to the other gentleman who helped me out. I couldn't believe my ears...I'm like wtf was that! In the background I hear the second Asian man mocking me and saying $2000...that's nothing! The gentleman on the phone apologizes again and I'm like...is that how he talks to everyone?! WTH man?? And he's like...I'm sorry man...that's just how he is...WHAT?! What the hell is this place..and how are these two guys still employed here...if they were even two different guys...my guess is that they're the same guy..who might be the owner.....so I called micro centers corporate office, to get to the bottom of this. Micro center did some research and we found out that it wasn't their center..it was "Penn" micro center. A company that seems to have ripped off micro centers name and had a similar company logo. Micro center is now investigating this and might suggest they change it...or they may face legal issues...DO NOT GO here...AND...call them if you don't believe me...if you get the Asian guy, just try asking a few questions of detail...see how he treats you... read more

Wanted to charge $15 for a simple test to see if my psu was working that would only take about 5 or so min to do. Found another place down the road a bit willing to do it for free. Only giving it two stars just because i dont know how the other services are. I would definitely check around on prices before i take my equipment there. read more

Fixed my broken iPhone screen in 30mins. Very quick and efficient. No drama. They charged me $80 and I got a 10% discount on that through yelp check-in. Very affordable as compared $100+ that some places charge. Highly recommend read more

Horrible experience, go to the real microcenter for much better deals. Every computer they tried to sell me was terribly priced and in terrible condition. All computers they tried to sell me were junk. If you open them up you can see clouds of dust over everything. Every computer I opened had at least 2 broken parts. Not only that the dust in the power supplies made them fire hazards! Obviously they do not know what in the world they are doing as they clearly have never taken a look inside. They also did not properly tag anything and almost sold me someone elses computer they were supposed to be repairing, the cashier stopped me at the checkout and told the guy that works in the back that it was someone elses. So I would not even trust them with repairing myn! Some of the harddrives on the computers were not even wiped so personal information could be stolen by a buyer. $250 for a computer that is half working and a fire hazard. Not only that, the parts inside even new were not that great. Heres a tip, go to the real microcenter and you can get an even better, safe computer for $100. But if you do want to go to the store, make sure to check the inside! read more