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    Penguin Fireplace

    4.7 (172 reviews)
    Closed 9:30 am - 4:00 pm
    Updated a few days ago

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    Response time

    3 hours

    Response rate

    100%

    Services - Penguin Fireplace

    Fire heating system conversion

    Fire heating system installation

    Fire heating system repair

    2 More Services

    Fireplace insert installation

    Fireplace insert repair

    Penguin Fireplace Photos

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    Recommended Reviews - Penguin Fireplace

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    Reviews With Photos

    Old fireplace

    My husband and I had a great time working with Penguin Fireplace. Enrique and Miguel did an awesome job installing a gas fireplace and built in bookcase which was similar to a photo I saw online. They worked hard and the project was done in a month. Good people, good ethics, and my husband who is very detailed, was satisfied with their work. Gladys worked with us on our budget which we appreciated; they also answered our questions timely. We are so glad we chose Penguin fireplace to install this new addition! Highly recommend

    Carlos A.

    Booked Penguin Fireplace, they arrived on time, and were able to resolve our issue quickly (2 fireplaces did not want to turn on).

    Old ugly brick fireplace

    Great response time Excellent guidance in design and selection. Outstanding craftsmanship of fireplace mantle. Thorough review of operation and monthly testing. Their schedule was so busy we had to wait a few months to slot in our project but well worth the wait. No wonder they're so busy!

    New fireplace wall with Mendota gas insert.
    Molly C.

    We had a wonderful experience working with Gladys at Penguin Fireplace! She was extremely responsive to all of our questions and concerns. The installers were punctual and very competent. Enrique, the primary installer, is an expert in all aspects of the installation and did a beautiful craftsman-like job. We are loving the looks and especially the warmth that our new fireplace insert provides. Thank you, Penguin!!

    We had a 30 year old insert that needed to be replaced.
    Debbie B.

    We had a 30-year-old insert that needed to be replaced, but unfortunately, when it was removed there was a huge hole left in the stone... So Sean at Penguin had a great idea to create a hearth. I worked with an outside vendor to mill a piece of Absolute Black granite to size. It slid perfectly into place and looks like it's part of the insert itself. We could not be happier with the final result. Sean, and his whole team, have been an absolute pleasure to work with during this entire project - highly recommend!!

    Electric fireplace

    The electric fireplace they recommend is amazing! With the quality of the product and the amazing attention to detail of the installation... wouldn't go anywhere else !

    leveling platform

    Charles from Penguin Fireplace did an excellent job reinstalling our gas insert. We had some stonework done by a different company and they had moved the fireplace out of alignment. Charles was able to come when I was available. He was efficient, knowledgeable, and prepared. Once he got into the firebox itself, he saw what a poor job of installation the original installers did 15+ years ago when we originally had the fireplace installed (initial installation was NOT Penguin). Charles made sure things were done right and he checked everything to make sure it was clean, safe, and properly installed. He even helped set up the new remote that I had purchased. If you need any fireplace work or are interested in quality people, reach out to Penguin. They were awesome!! Photos are of the leveling structure that Charles installed.

    Perfect!
    Elaine S.

    Penguin Fireplace has done an excellent job servicing my fireplace. The ignition unit was corroded, and Gladys Caballero was patient in guiding me to find the unit model number. The part was ordered, and Ben arrived today to install the new ignition and conduct basic maintenance on the fireplace. I am enjoying a cozy fire as I write this and giving thanks to Gladys and Ben. Thanks, Penguin Fireplace!

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    9 months ago

    Technician performed a cleaning on my 8 yr old Mendota fireplace. It works like new again! Thank you for the easy transaction.

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    Ask the Community - Penguin Fireplace

    Do you install electric fireplace inserts?

    Yes, we sell & install fireplaces that we sell in our store.

    Do we need a permit in Santa Clara County to get gas fireplaces installed? I already have a new gas fireplace that we bought. Gas line is close to where we need. Do you make…

    You would need to contact a plumber to run the gas line connection for you.

    I have moved to a new place and it has a fireplace. I need someone to come and set it up. Is this something that you could help with? Thanks

    Your best bet is to call Penguin Fireplace and ask to speak to Gladys, a co-owner of the store. Explain to her the type of fireplace in your new place, so she can make an informed decision as to their ability to give you the help you are asking for.

    View All 6 Questions

    Review Highlights - Penguin Fireplace

    The people we worked with, from Gladys to Eric to Charles, offered great service and care for their customers.

    Mentioned in 48 reviews

    Read more highlights

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    Emberwest Fireplace & Patio

    Emberwest Fireplace & Patio

    (124 reviews)

    I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

    Our gas fireplace hadn't worked for over a year and a half, so I finally reached out to Emberwest…read moreafter a friend's referral. Even though they kindly let me know they weren't taking new clients this year, Aaron still took the time to ask for our fireplace model number and photos. To my surprise, he actually called and walked us through a few standard troubleshooting steps over the phone! We could see the igniter wire glow red-orange but turn off after a few seconds. He explained that was a good sign -- then suggested we leave it on, and toggle the wall switch as needed to help the system reset. After a few tries, the pilot light finally came on, and then the fireplace kicked in! Aaron explained that when a fireplace hasn't been used in a while, the gas line can fill with air -- you just have to let it run a bit to clear it out. I really appreciate Aaron's kindness, patience, and expertise -- especially even though we weren't official clients.! Thanks to his guidance, our fireplace is working again, and we'll be staying warm all winter. Highly recommend!

    Mister Chimney Cleaning & Repairs | Nova Fireplaces

    Mister Chimney Cleaning & Repairs | Nova Fireplaces

    (598 reviews)

    This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

    We had them come out to do the inspection of our fireplace. The tech identified some issues that…read moreneeded repair. I had to follow up with them to get the invoice many times then asked them how to pay the invoice and schedule the needed repairs, but never heard back on either item after several reminders.

    Penguin Fireplace - fireplace - Updated May 2026

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