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    Intimate Flame Inc

    4.2 (65 reviews)

    Services - Intimate Flame Inc

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    Intimate Flame Inc Photos

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    Recommended Reviews - Intimate Flame Inc

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    Great teamwork!
    Susan C.

    Ryan at Intimate Flame was amazing to work with! Quality of work was top notch. Timely response and follow ups. Responsive communication to keep me appraised was great. Ryan has a network of businesses that he can refer you to to address the finishes like flooring, tile, wall patching, etc. was willing to work with me to select the electric fireplace that worked best for us as an insert in our existing wood burning fireplace. Also cleaned our existing gas fireplace that looks like new. Had to get creative to work around the new tile but didn't quit until both he and I were happy with the outcome. Recommended an online Pearl mantle to save me money. Very honest. An immense pleasure doing business with him and his team. Definitely would recommend The Intimate Flame for any of your fireplace needs!

    SEE SECOND REVIEW
    Brenda V.

    1st let me start with saying Rudy With intimate flame who put our insert fireplace in a year ago did an excellent job. He suggested at that time that we do a cleaning once a year. When I asked him about how much that would cost, I believe he told me it was 100 to 150 at the time we bought it. When I called I got a machine and left a message that I wanted my fireplace cleaned. They got back to me within a few days. An appointment was made and they showed up on time. The first comment they made was how far they came . I live in San Jose and at the time I bought the fireplace insert I had asked if they've traveled from Fremont to San Jose and they said absolutely. I did not think too much of the statement at the time. Two new individuals came To clean the fireplace. First thing he said was I need paper towels and four batteries. I thought he was talking to his partner turns out he was talking to me. So we Gave them paper towels and batteries. The Cleaning of the fireplace basically was getting off the insert which took a little while. My husband had to help when they were putting the insert glass/frame back in. They use some type of liquid paste to clean the edges one guy did one side and the other guy did the other side. The right side looked clean the left side looked smeared. They vacuumed it, rearrange the logs and placed it back together. All for the low cost of $285 , of course I'm being sarcastic here. Not too long after they left one of the logs fell over. We Called back that day they offered to come out on Saturday ( which was the next day) but we were going out of town and they told us to call as soon as we got back. My husband called them the following Friday. Which was the day after Thanksgiving . One of the gentleman answer the phone and stated he was enjoying his breakfast with his family and could we call him back in two hours. You would think that they would've said I'll call you back in a few hours. My husband called back several hours later and spoke to a lady who said that the appointment book was with the individual out in the field and they will get back to us. They did call back that day and told us they couldn't come out to fix it until 20th December it was November 29. My Husband explained to him it was unacceptable. He wasn't going to wait another month. For the whole year that we've had the fireplace the log stayed in place until they rearranged them. The fact that they didn't check their work was another irritation. Using our paper towels and making us put our batteries in for the cost of $285 was the third irritation. They stated they were trying to work with us. Why should Somebody wait a month for something you did improperly to begin with, it is just wrong. They did not have a problem cashing a $285 check. They were at our house no longer than a half hour they used our paper towels and used our batteries. We were under the impression that when you clean the fireplace they would clean the flute and that's not accurate with this company . My husband also looked up manufacture directions and he stated they did not clean the fireplace as directed by the manufacture . Im not sure what's going on with businesses today. But I find that they think they're doing you a favor instead of you're doing them a favor by giving them your Business. My husband told them he would do it his self. They did advise not to run the fireplace until the log is fixed or it with etch the glass. That Might explain why we were getting condensation on the glass which we never had for a whole year until after they tried to CLEAN it . This Week has been the coldest week we've had. I read some negative reviews and I also read some positive reviews. I'm leaning towards a negative review I think the person we dealt with Rudy to begin with a year ago was very professional I have a feeling he's no longer with this company. Think twice before calling this company. The Van Sickle

    Santino C.

    One of the employees installed my fire place perfectly. On time and real clean really knew what there crew was doing .

    Living room gas insert

    Ryan and his team installed a wood burning insert in an existing fireplace in our home. Ryan made sure that he was satisfied with EVERYTHING before he was done. We were so happy with the product and the service that we chose to do a gas insert in a second fireplace. Total success on both jobs! Ryan and his crew are friendly, professional and a pleasure to work with.

    Part of the mess left on my floor.

    Ryan and another man came to service our insert. $285 later I had a filthy family room and a mess on my floor. Instead of vacuuming they blew dust everywhere. My floor was a mess and my glass smeared. They used my paper towels and my rags to clean things. Behavior was certainly unprofessional. I never received a receipt even though I requested one and felt ripped off for 25 minutes work and a mess in my room. Would not recommend their service.

    Insert added with custom interior surround to let historic original fireplace front become the focal point.
    Erica B.

    Ryan and Rudy were fantastic every step of the way in replacing an ill-fitting gas insert with one that complimented the original historic front on our fireplace. With the complications of our install situation, they came out multiple times during the planning phase to try different things and discuss options -- and they really listened to us and delivered on our priorities! The day of the install was not without challenges (love these old houses), but Ryan and Rudy worked to re-route the electrical, get the insert installed, and create a custom inside surround that really lets the original tile/stone on our fireplace shine. The thermostatic switch on the insert fan ended up being faulty, and as soon as we notified them, they came right back out with the right parts and plan to fix it in very little time. A+ on service and quality across the board -- a joy to work with these guys!

    The before and after, what a difference.

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    Previous store owner sale out of territory. Not "Ryan"

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    hey yelp!! this is not my customer!!

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    Page 1 of 2

    Ask the Community - Intimate Flame Inc

    Review Highlights - Intimate Flame Inc

    The amazing thing is Ryan did this diagnosis by remote, advising his colleague who was at my house via the phone.

    Mentioned in 49 reviews

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    I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

    Our gas fireplace hadn't worked for over a year and a half, so I finally reached out to Emberwest…read moreafter a friend's referral. Even though they kindly let me know they weren't taking new clients this year, Aaron still took the time to ask for our fireplace model number and photos. To my surprise, he actually called and walked us through a few standard troubleshooting steps over the phone! We could see the igniter wire glow red-orange but turn off after a few seconds. He explained that was a good sign -- then suggested we leave it on, and toggle the wall switch as needed to help the system reset. After a few tries, the pilot light finally came on, and then the fireplace kicked in! Aaron explained that when a fireplace hasn't been used in a while, the gas line can fill with air -- you just have to let it run a bit to clear it out. I really appreciate Aaron's kindness, patience, and expertise -- especially even though we weren't official clients.! Thanks to his guidance, our fireplace is working again, and we'll be staying warm all winter. Highly recommend!

    Penguin Fireplace - Electric fireplace

    Penguin Fireplace

    (172 reviews)

    North San Jose

    We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

    Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

    Walnut Creek Fireplace - Sleek Regency Ei29LCD electric fireplace insert with realistic flames, glowing embers, creating a warm ambiance.

    Walnut Creek Fireplace

    (94 reviews)

    $$

    Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

    We needed to replace our faulty, 25 year old gas fireplace. We thought it would be a…read morestraightforward job but it turned complicated when we discovered that the firebox that housed the insert had been incorrectly altered during a family room remodel, and was unsafe due to potential fire danger (yikes)! We thought we had to tear out and rebuild the granite surround and mantel in addition to buying a new insert, but Ryan, the manager, and Julio, the installer, who both came to our house to inspect, offered a much less expensive option of removing the unsafe firebox materials, and adding brick to frame the surround. John, the mason, completed that job masterfully, and Julio did a great job installing our lovely new Regency gas fireplace insert. The fireplace itself is so nice. It has a modern, streamlined look, and although we haven't used it yet because of our nice weather, when we tested it after installation, we found that it emits lots of heat and looks so pretty with the flames and the lighted up embers. From start to finish, our experience with Walnut Creek Fireplace was excellent! Ryan was very helpful as we were trying to figure out our plans and what fireplace would work for us (he even came to our house twice). And we were so grateful that Ryan, Julio, and John figured out how to save our existing surround and mantel (saving us lots of money). Had we needed to build a new surround/mantel though, I feel confident that WCF would have done a great job (based on pictures and reviews). Thank you, Walnut Creek Fireplace!!

    Intimate Flame Inc - fireplace - Updated May 2026

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