Initially gave a good review about a bike that was "fixed." Sat in our garage for a few months…read morebefore my son rode it again. Chain came off so I took it back. They don't really keep records so i had no proof it was fixed there. The guy didn't seem to care. So I took it to a different bike shop who said the bike had lots of issues and wasn't really safe to ride.

The Bike Stand offers new bike sales, repairs and maintenance on all bikes and accessories. Steve…read moreis a professional bike mechanic and former racer with a shop in Scotch Plains for over 40 years. The Bike Stand is the only shop around that offers a generous trade in policy where you can get up to 50% credit from your old Bike Stand bike towards the purchase of a new bike. Steve has many new bikes for sale ready to go, and if it's not in stock he can usually get exactly what you want in a day or two.

I never write bad reviews, but it's finally time to do so, as this company truly deserves it…read more Ordered a bike, when i went to pick it up at the specialized location and specified time for a very specialized purpose where they said it would be for pickup, all they had to offer was another completely different bike model - one that was not suited for my purpose. When I asked for amends of some kind, they attempted to turn the blame on my in a twisted way, which really turned me off. When I returned from my trip I sent them an email sharing my grievances. No response. Fast forward two years. I'm now living in NYC where their HQ is. Went into the store to seek restitution. They were friendly enough in person, but what ensued was an absolute rigamarole of empty promises and quazi-sorrys that lead to no closure whatsoever. I'm honestly done dealing with them. This note is now my closure.

I posted this review first on Google Reviews, but incase it's not found there. I wanted people to…read morefind a more recent review. I am thoroughly impressed and wholeheartedly give this company a 5-star rating. The level of commitment and dedication shown by this boutique shop in ensuring customer satisfaction is truly unparalleled. Their approach to customer service, especially for a new customer like myself, was exceptional. In the realm of E-Bikes, while they represent a significant investment, Joulvert stands out not just for the exceptional build quality of their bikes, which is indeed unmatched, but also for the genuine human connection and open communication they offer - a rarity in big brand stores. My initial interaction with Joulvert was through their website's chat function, which I must say, employs state-of-the-art communication technology. The salesperson I spoke with was not only responsive but also remarkably honest about the pricing of their bikes and the reasons behind it. They encouraged me to compare their service level with other bike companies, a challenge I gladly accepted. The stark difference became apparent when none of the other companies responded, leading me to purchase the Journey Pro from Joulvert. The after-sales experience was just as impressive. The team was always available to assist me with any issues, be it brake adjustments or troubles with charging components. It's clear that Joulvert values their customer relationships, going above and beyond to ensure satisfaction. Choosing Joulvert for my E-Bike purchase has been an excellent decision, and I couldn't be happier with both their service and the quality of their product.

My 10 year old and I rented the bikes for a full day, but ended up returning them after an hour and…read morea half because the bikes wouldn't go up the hill and my son's bike had a brake problem. It would tip over every time he hit the brakes (rear brakes). The bikes were very uncomfortable to ride on, in addition to not being able to go up the hill so we would walk them most of the time. another customer came back with the chain off his bike right after he took off with it. I made a reservation on line, so the bikes were supposed to be waiting for us, however we ended up waiting 25 minutes as they were taking people before us. The worst part is the attitude of sales people when I asked them for a refund, the guy was trying to convince me I didn't know how to ride a bike. (?!) Don't bother with this place!There are a lot better places around, that are not street walkers, but regular stores you can walk in to.

We booked it for 10am. We were going to book an earlier ride around 8am. Lucky, because the store…read moreclerk didn't arrive until 10:30. We called the phone number twice and the man on the end of the line was really apologetic for the late-running store clerk. The store clerk turned up smelling of alcohol, was unapologetic and rude. He was also difficult to deal with being Russian and having limited English. When we returned the bilked I wanted my ID back but he kept asking for an "order". He never gave any receipts, forms or "orders". I finally got my ID, which he was rude and disrespectful again in providing. Will never go back or recommend.

If you appreciate top-notch customer service & high quality merchandise at reasonable prices, then…read moreyou'll be as satisfied with the services of Team 3 as I have been on several occasions. Most recently, we ordered 100 customized shirts & other items for an event we were hosting. They offered very helpful ordering & design suggestions; as well as patiently answering questions & making adjustments throughout the process. We could not have been more satisfied with the quality, workmanship & style of the final products. Whether it be screen-printed tees, hats, embroidered golf shirts, towels, bags, team uniform/apparel, etc. - I've yet to see any of their myriad of products that were less than eye-popping. We are repeat customers and have often recommended Team 3 to our friends, without reservation. This company does it right, by putting the needs of the customer first. Thanks Team 3 & keep up the good work!!!

Working with Joe on my project was a good experience. He was very helpful by showing me different…read moreoptions for customizing apparel. I appreciated the quick turn around for the work done. There is an absolute benefit by doing business with someone local. The face-to-face interaction and immediate feedback are part of the customer service Team3 provides.

I have been going to this place since I moved to Montclair in 2018. This is by far my favorite LBS…read morein the area. This shop excels in every aspect that a cyclist could hope for. Their service is consistently top-notch--every visit feels personal and professional, with the staff going above and beyond to meet your needs. The selection of bikes, gear, and accessories is fantastic. Whether you're a casual rider, a commuter, or a seasoned roadie, they have something for everyone. Their knowledgeable bike mechanics are truly some of the best in the business. They not only fix problems efficiently but also take the time to explain the work being done and offer advice on how to maintain your bike for peak performance. On top of all this, their prices are very reasonable, especially considering the quality of service and products they provide. You never feel like you're overpaying, and they often help you find the best options within your budget. It's clear that everyone at Montclair Bikery genuinely cares about cycling and their customers. If you're in the area and need anything bike-related, this is the place to go. P.S. They also occasionally organize rides but with my silly schedule I haven't been able to attend one yet. Fingers crossed for the future.

great service, reasonable prices. really good experience…read moregetting my bike back on the road!

I was so favorably impressed with the skill of the staff and attention I received for relatively…read moresmall purchases. First was help getting a bicycle part and second was a flat tire repair. In both cases I received friendly/polite help at a very reasonable cost. I will return.

Awesome bike and a great shop! Thank you, Nico, for taking the time to explain the ins and outs of…read morebikes. I didn't know anything about them, but I wanted to get into the biking world. You were very pleasant, knowledgeable, and patient. Thanks again for all your help!

Great bike shop where the owner is a very talented and honest mechanic. Based on a diagnosis from…read moreanother bike shop I asked New Jersey Cycles to replace the fork on my Cannondale Super Six EVO. The owner of NJC had a fork in stock that was nearly an exact match to my bike so I left the shop with the understanding that the fork would be replaced. The owner called me about an hour later and told me that when he took the bike apart, he could see that the existing fork was fine and the problem was caused by a worn head set. He replaced the head set and in a little over a hour I had my bike back in great working order. I rode the bike on a 25 mile ride the next day and the bike was better than it's been for years. I highly recommend this shop and it is now my go to shop.

They do good work but customer service is horrible . They are not very kind . Very disappointed in…read morethis place , the guy wanted to charge me 50 bucks to clean my bottom bracket and have it for a few days . Got it done for 35 somewhere else and they tuned my gears

I had an awesome experience at the Maplewood Bike Shed. I had my road bike boxed up and shipped…read morefrom California when I moved back to the East Coast. Upon realizing there was no way in hell I was going to be able to set my ride back up alone, I brought it in and had them assemble it. They were eager to help; I brought it in Wednesday afternoon unannounced and they were finished about 24 hours later (I'd told them I'd ideally like it back by week's end, and they took my short notice request in stride!!). My bike is riding smooth as butter and they even threw in a complimentary wash (which I really needed!). They told me to bring it back if I find any problems, and that they'd address them free of charge. So far, it's in excellent shape. The total price, with tax, was about $133. I thought this was totally reasonable considering it cost me over $150 to get it disassembled and boxed for shipping. Both the mechanic and the woman helping at the front desk were so kind and professional. I'll definitely back for future bike needs.

One star is six too many…read more Horrible service by new owners who opened shop 20 minutes late today. I brought a road bike there for a tune up on 7/5. Took almost a month to get it back (unfinished). I called & left a message inquiring the status of my bike. The mesaage I left was never returned. I called a second time, got the owner & he forgot about my bike. He promised me he would have it ready the next day. I asked for him to call me when it was ready & I would come by and pick it up. He never called. 72 hours passed & I heard nothing from MBS. Not having a choice, I went to the shop to see what was going on. I arrived at the shop at 10am to find the shop closed & numerous customers standing outside. Not something any customer should ever see. When owners inquired what I wanted, his answer was less than satisfactory. My bike still wasn't serviced yet. They had 4 weeks to do a simple tuneup, which takes no more than 1-2 hrs tops. I wasn't pleased so I asked for my bike back. He got my bike and said, "look I washed it." He wanted praise for washing the bike. It was insulting so I offered to pay for the water used to wash the bike. The worst cycling experience I ever had & I've broken bones cycling.