I designed and built a 300 sq ft addition to the back of my house for a new kitchen and a dining area. I shopped a couple of window companies but didn't consider Pella at first because I thought they would be way out of my price range. A friend recommended them so I gave them a try. My sales rep, Steve Gabel, came to look at the project and really had some excellent input. Originally, I was going to salvage a 4'x6' sliding window and use it in a corner next to a sliding glass door. I couldn't tell him if the window was tempered or not which was required since it was going to sit one foot off the floor and be right next to a sliding door. He also suggested I don't replace it with another slider because that would diminish the view a single fixed pain of glass would give. I haven't finished the addition yet and already that window and its view get amazing compliments. I ended up purchasing three Impervia windows. Couldn't believe how competitive the pricing was. I also purchased an 8' ProLine sliding door. I did not need to be convinced to spend money on a top of the line door. The quality of this door is remarkable. Sales Rep, Steve, was great. Pricing was great. Customer service was great. The windows are great. read more

I'm not sure we could have had a better experience than we did in replacing alll of our windows and doors. Our sales Rep Jake Spooner was exceptional from the moment we first started. There are a lot of options and Jake guided us through it all! In the end, our home has been transformed! Neighbors who we have never talked to have stopped by to tell us how beautiful they look. We went from a vinyl off white to a black Pella Impervia and our home has truly been transformed! We were pleasantly surprised by the affordability too. Honestly we didn't think Pella was in our budget and we were elated to find out that they were. Our furnace is Running way less than it was prior.Our installation team was exceptional too. Unique widows was the crew used to install and they really paid close attention to the details. They sealed, taped and caulked like it was their own home. They werefriendly, talked to us about the job as they went and really took care of the interior of our home with Matt's and protective plastic on our flooring, Really fine work. Thank you Pella, Jake from Sales and Dago from the installation crew. We just couldn't be happier! The Parsons Family read more

We have had Pella Windows, with in-between shades, in our home since 1997. Our blinds are needing to be replaced as due to their age they are breaking and the fabric has split. My husband made a online reservation at 8:00 am on September 28, for a free estimate for replacement blinds, which was confirmed by Pella assigning an confirmation number and email confirmation. It is now 10:11am and still a Pella representative has not shown up for this appointment. I called the Pella office in Greenwood Village at 8:45am to inquire as to what is the problem, I spoke with a sales rep, whom transferred the call to the service department, whom confirmed that we had an appointment at 8:00am, however, that it was sales appointment and not a service appointment. Sharon the service representative assured me that she gave the sales rep my phone number and that I would receive a call Back ASAP. STILL WAITING WITH THIS KIND OF CUSTOMER SERVICE, WHY WOULD PELLA EVER EXPECT TO RECEIVE AN ORDER AND MONEY FOR NEW BLINDS IS BEYOND ME. read more

Pella just completed the installation of 15 windows and I door at our home in Eaton, CO and we are very happy with the installation. Dustin Berry and David Baketz performed the installation. They were very professional, reviewing the location, and installation process for each window. They placed pads and covers over the floor and furniture in each effected area prior to starting and cleaned up any construction debris and dust as they completed their work. Dustin and Dave worked as a team to expediently install all the Pella products. After each installation they reviewed what they had done, making sure the window and trim had the proper fit and appearance. In addition, the delivery of the windows and door by Dan Hardy was accomplished at the times scheduled and was performed professionally and cautiously so as not to damage the windows and door. Each delivery was checked to assure all the screens and hardware were present to complete the installation. Thank you all for a great installation!! read more

The window product was great and the sales support was excellent, but the install foreman was truly stellar. I was so impressed with his entire operation. First, he carefully covered our floors and the air vents. Then he efficiently removed the old window, and took care to inspect and prep the new area before installing the replacement window. I marveled throughout the day with his attention to detail and his patience and commitment in getting the job done right. He explained things as he went, and did not rush the work even though it was taking much longer than he had originally planned. Last, he cleaned up both the inside of our home and our garage and left our home just the way he found it. Top notch professional work all around. He is one of the best contractors I have ever had in my home. read more

I did not get even get to the install phase. When reviewing Pella's contract they ask the buyer to indemnify them for the buyer's negligence including personal injury, death, etc, but they refuse to make the indemnity mutual. Last time I checked they have installers on ladders with significant risk to the buyer and in my opinion a reputable installer will indemnify the buyer. They also would not agree to contract language to waiver their lien rights upon final payment. Mechanic's liens are very easy to file and in my opinion any reputable contractor would agree to waive that right when final payment is made. I won't bring a contractor on my property without indemnification, insurance naming me as an insured on the contractor's policy and a lien waiver upon full and final payment. read more

Chris's Glass Inc. has been dealing with Don Lammers at Pella Windows and Doors for approximately 10 years. I have been in the glass business myself for over 45 years. I have never met such an excellent representative of any company. Don Lammers is truly the best. He has the knowledge and experience and will do whatever it takes to help us and our customers out. He personally follows up on all orders and handles any issues promptly and accurately. Sales reps don't get any better than Don. Pella is an excellent company to work with. Their products are reasonably priced and first rate quality. We highly recommend Pella and Don for any window and door replacements. read more

I had a very frustrating experience with Pella Windows & Doors of Denver and Northern CO. Despite their promises and my expectations, they failed to complete the installation of my windows by the end of the year, a key factor in my decision to sign the agreement with them. There was a clear lack of communication from their end, and the failure to meet their own deadlines has caused significant inconvenience for me. The lack of accountability and professionalism in handling my order has been disappointing. I expected much better service from such a well-known company. Unfortunately, I cannot recommend them based on my experience. 1/5 stars. read more

As a general contractor, I exclusively use and recommend Pella windows. The quality is obvious from the time they are delivered in the packaging. The quantity of options is fantastic, and my customers are consistently satisfied through the long term with their choice. I've never had a Pella window call-back. My trade sales representative in Boulder, Steve Gabel, makes the process of sizing, style decisions and ordering Pella windows very easy. His interface with myself and the customer is top-notch and truly professional. Buying windows can be intimidating, but you will not be disappointed with Pella products or service. read more

I had new windows installed last month with Pella and had a great experience! Nathan was the consultant who came to my home to give me an estimate. He was very thorough in going over the options available based on my needs. He even showed me how much heat/energy I was losing with my current windows. About a week later Carl came out to reverify the measurements, he was thorough and very pleasant to work with. The project manager assigned was Joe and once we got the appointment date and time for the install he was good about staying in contact with me. I would definitely recommend Pella as a great company to work with! read more

We were very pleased with our Pella windows, both the windows themselves and the installation. The weather was bad on the original install date, so they delivered the windows to our house and rescheduled the install. They arrived promptly on the day of the install and every day thereafter (it was a four-day project). They really took their time to make sure the windows and trim were installed properly. After the install, they did a VERY thorough job cleaning the windows, inside and out, and scraping the glue off. Ryan Freeman in particular did an excellent job. Superb service! read more

I'm lowering my review from 5 to 2 stars. I scratched one of my windows, and when I asked Pella for a quote on fixing them they said it would be $571 for the window, plus $155 for the labor (the window is 25"x27"). That's an outlandishly high price. I then asked a local window repair company to take a look, and the guy came out and told me that because of how Pella had built the window there was no option but to replace the whole window - and that Pella purposefully manufactures windows this way so that you have to replace the entire window instead of just the glass pane. read more

I am a general contractor and have been using Pells Windows for over 25 years. They have always been great quality and reasonably priced for my projects and my clients. Don Lammers has been my sales representative for all these years. Don is very professional. He is extremely thorough in measuring, ordering and communicating. I have not needed the service department very much in all these years but when I have they have responded satisfactorly on all occasions. I would highly recommend Pella Windows and sales representative Don Lammers for any of you window needs. read more

I work for a company that distributes Pella windows and find that they are a great company with many options for customers to find what works best for them. Lots of color variety and window/door series to cover all the options. My Pella sales rep is Kyle Henderson, out of the Colorado Springs office, and he always works hard to get the quotes back quickly so that the orders can be put through with the quickest lead times for delivery. He also is helpful in working through problems and finding solutions or options to fix the problems. read more

I brought in an older window with a broken blind. Claire in repairs was great and got Blake and Ed out to look at it. Blake had parts that are no longer in production and ran back and forth to his truck to get each part as needed. Lucky for me he had all the parts the window needed. I was so impressed with his willingness to stick to it and get it to work. He did not charge me anything for an hour's worth of work and would not take anything for his time. Great skill as well as excellent service! read more

I absolutely love m new Pella windows. I noticed at least a 10-degree drop in my upstairs rooms the first day after installation. What I wasn't expecting was the noise insulation......my house is so much quieter than before. My entire experience was great starting with Don's sales and product expertise through the installation contractors. The installers were efficient, knowledgeable and extremely aware of site clean up. I feel my investment in new windows was well worth it. read more

I purchased windows last fall from Pella based on a recommendation from my contractor. At first I was a little apprehensive to look at them as I'd read some "not so flattering" reviews from others in the Denver area. After meeting with the consultant, Trevor Sinnard, I had an entirely different attitude. Trevor made the process very easy and was happy to answer any questions I had. Not only do I love my new windows, I'm now a customer for life. - B read more

We just had Pella windows installed throughout the entire house. I worked with Brian Reitmair and he was the absolute BEST! Super responsive and patient with me, helped me work through each window and when I needed to find ways to cut costs he would help me figure out what changes I could make to bring the cost down. The windows look great and I feel good knowing we have a quality product in our home! Thanks, Pella and Brian! read more

Had new picture windows installed by Pella Windows and Doors in Denver. The entire process was smooth as silk from beginning to end and the windows look great. Kip and his team were very professional and efficient. The quality of work was excellent and Kip's attention to detail was very evident and appreciated. I would highly recommend that anyone looking for windows call Pella, they will be my first choice from now on. read more