Jeff at Pella Service Denver did an incredible job. He replaced the wheel assembly on my sliding Pella door and now I can slde the door with my little finger. Before I had to drag the door. He also went beyond the call of duty and fixed loose clips and lulubricated the door. I can't say enough how great the service was. read more

Pella installed a good quality patio door. The project price wasp in line with similar offerings from major competitors. The installation was flawless and the installers cleaned the area thoroughly. read more

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Got $80k in New windows. Installers were at the house for about a week, they did a great job. This weekend looking into getting a new front door. read more

Pella has great quality windows, but I was disappointed with this location. This location is no longer a showroom, but they told me they are leaving it on Google so that they don't lose all their reviews..... well, here's a review. Do not go here; it's not a showroom! Go to the other location on Orchard. read more

Horrible warranty Waited over a week for replacement parts all whilst living in the city with a door that didn't lock. You think they'd overnight the part but they refused. Once parts arrived i paid my handy man several hours pay only to figure out they sent wrong part should've just bought Schlage would have saved lots of money time and headache. Instead in a panic to have a locking exterior door I was forced to pay pella $200 for technician to bring new locking mechanism. I expected better quality from pella. read more

Pella - Disappointed in hardware quality and warranty - Windows Installation Near Me - Denver, Colorado

Doing business with them is a Shell game, you never get the same person more than once and you get different stories from everybody,if you have them do work for you within the product you might purchase and the installation they provide you will get a different story from everyone You must write a scope of work that provides in detail all of your needs and expectations and make sign and work from that read more

Horrible customer service after the install. On hold for 15+min that was estimated at "less than 2min" then was hung up on. Tried the "live customer service texting". Still waking for an agent after 20min now. On other days i have also tried the "just push 1 to be placed in our queue for a call back" and never gotten a call back after many day wait. read more

I very seldom due a review good or bad but We were so pleased with the entire process of getting our windows done. From the intial consultaion to signing off the completed work.. Price was actually cheaper than we thought and better quality than others we searched.Very professional stayed in communication threw the entire process( thats a biggy for me) was on time came in and was able to do all 4 windows in a very timely manour explained the whole process as they went and did a high quality install cant begin to say how very pleased on the cleanup after the install and momma was very happy how careful they were around her plants... I would HIGHLYrecommend Luke and his crew if your looking to have work done Adam Laessig was very informitive on the initial meeting and all thriugh the process Thank you for a hastle free experience read more

Benji and the team were exemplary professionals. They were efficient, courteous, and highly respectful of the space. I would highly recommend Pella due to the excellent work of their team. The windows were installed well and look great! read more

From start to finish, my experience with the Pella sales team and window installers was seamless and much less painful than I anticipated. Working with Eric on selecting my choice of windows was easy and, dare I say, fun. Measuring day was also a snap. And install day went great - the install team did a great job not only installing the windows but also cleaning up the associated debris. Highly recommend consulting with Pella Windows & Doors of Denver if you are in the market for new or replacement windows! read more

I have been working with Melissa Westback for about a year now, and I could not be happier with her and all of Pella Windows! Thank you for everything you do!! read more

Started off to a rocky start but finally got connected to Brian Reitmair. Brian helped make sure our windows were right and even called the local office and found out the dimensions of the windows we needed replaced from the original order. He verified all the things we don't really think about when getting the windows orderd and we appreaced it. read more

Purchased Pella windows with blinds in between the glass. Pella changed the design and parts were not available to repair the windows. Their solution was to replace and refinish the windows. read more

I had a great experience with Pella windows. I had already replaced several west-facing windows and a sliding door in 2019 and needed replace the remaining windows. The windows went in quickly, and they look beautiful. read more

I ordered replacement windows for my home. The entire process from start to finish was great. The entire team from the sales representative, to project manager, to installation team was very professional, prompt and neat. The installation team was very considerate of the need for access to my backyard for my dogs. They completed the installation early which was fantastic. I am very happy with my new windows and would recommend Pella to anyone looking for replacement windows. read more

We had someone come to the house to give a quote. After 2 hours, measurements, basically taking me way too far through the process such as picking colors etc. as if I had already decided to make the purchase, he quoted me $300,000 (over 70% the initial cost of our house) . After he heard me audibly gasp, he quickly said that if I paid 1/2 up front, he could reduce the price by $100,000. I was incredulous. I told him I was not interested, and kept trying to reach me read more

The customer service department is absolutely abysmal. I sent an inquiry regarding a simple repair in early June as to whether they could fix what I needed to have done. I think we had OVER 10 email exchanges over the course of a month with my questions not being answered and the representative not doing what they said they were going to do (look up my previous order), and/or not getting back to me. And I am truly simplifying the frustration-level of the situation here... I'm sparing you the details. But reading comprehension and follow-through are not strong suits. You would've thought I was asking for instructions on how to launch a space shuttle. Anyway, finally I just said, please just schedule the service (never mind that after all this time, I never got an actual quote, since the rep couldn't seem to stay on topic and understand what my original problem/request was). Then they ASSIGN me a date/time, which didn't work for me. So I had to request another date/time, that they assigned, with a window of SIX AM - 11 am. Uhhhh... ok. Finally, the serviceperson came within the promised window, thankfully, not at 6 AM. NO MASK. Um, if you're going to come to someone's house during a pandemic, that might be a basic consideration. Thankfully, the work that was done was competent. All in all, this whole ordeal was WAY more complicated and frustrating than it needed to be. If you have other options, SEEK THEM. read more

We recently renovated our garage into a living room, and replaced the doors with large beautiful windows from Pella. Luke Carter was professional, honest and kind throughout the whole process. Will be going with Pella when we replace the rest of our windows! read more

I've waited a year to write this review, but am still so unhappy I thought I should share my experience. First... a compliment! The quality and finish on all 5 of the windows is top notch. Pella knows how to manufacture incredible replacement windows for an old home built in 1900. Unfortunately... The installation team could not have been worse. They pounded so hard on the original window frames that they pushed inward and damaged the plaster walls. (see photos) There was no mention of this to me. In fact they tried to repair one area with caulk! We had the plaster walls repaired for $1,075 which Pella paid for. The other issue involved the type of caulk the installers used. It did not dry for almost a year. They applied it in a messy way and now all the caulk has turned black with dirt which stands out against the white exterior of the windows. (see photo) I would love for Pella to come out and fix the caulk, but am so afraid of them messing up the actual windows, that I will have to pay someone I trust to fix the problem. read more

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Buyer beware!!! Buy your windows elsewhere! We had windows installed 6 months ago and no one came to complete the project. Every step of this project with you has been a nightmare. We had to initiate every portion of the install. We've called and called and emailed for help with no assistance. Now today I was bullied by the manager for payment. I want someone at corporate to contact us to negotiate our final bill. I'm in fear of speaking to anyone at the local Colorado branch and now we've received a letter from a lawyer demanding payment. Never in my life have we been treated with such disrespect and experienced such terrible service. Please corporate, help us read more

This is indicative of a $100k Pella project with 41 new windows. Our painter refused to paint over this smearing of caulk.. Letters to Pella's CEO and to Pella's Retail Project Coordinator have given NO replies. Cost of re-dos on this job are in excess of $3200.00 now. Our local Pella salesman is livid, and very apologetic. read more

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Sell you the works and then claim "out of warranty". What good is a lifetime warranty on a window if they tell you the reason it's raining indoors is poor installation? And your installation is out of warranty, it's been 5 years and it doesn't matter they're the guys that installed it. Run from these guys. read more

Terrible backstabbing, passive-aggressive culture at this branch that results in an 80+% annual turn-over rate for 2019, and with good reason. This speaks volumes of how employees, and customers are treated. Do your research and ask good questions before opening yourself up to disappointment and unnecessary stress, as an employee or consumer. Your positive expectations will most likely not be realized. It's a damn shame that a company with the past reputation that Pella has achieved is now expired, and simply good for nothing. Most of the windows are manufactured correctly, but there are many issues with damage, wrong sizes, etc. Insider reports are that more than half the jobs have issues from the manufacturing facility. Not good. Like I said, do your research. read more

The product is amazing. Everything else was awful! The first salesperson just up and quit so the company knew nothing about the quote. The second time, they missed several rooms. The third quote finally was able to make it back to the office to order windows. The installers were nice, but somehow they mis-measured five of our windows. Some were up six inches too small. Although this was eventually fixed, it took dozens of phone calls before they fixed it while mean while our windows had these huge gaps in the middle of winter. And did I mention it took them over six months to get it fixed? My recommendation? If you chose Pella Windows, don't go with their installers. read more

My new sliding doors were installed correctly, but missing a lock at bottom of door, they came and added it at no charge to backup their pledge of satisfaction. Thank you Pella for good service! Tommy of Golden read more

Got a few estimates for window replacement, pella never got back to me went to a few places after that, they have horrible customer service and need to work on answering their potential clients back. read more

Terrible customer service and business. I had pella come out and give me a quote for replacing windows in my condo, everything looked good so I signed a contract with them. They had some additional person come and do a more detailed look into replacing my windows. That additional person told me it would be a lot more money that we initially agreed upon in the contract. Pella told me that since the second amount was a lot more, they would not honor the original contract. Didn't care at all that we already had a contract or how it would make them look. Will be contacting the Better Business Bureau. Needless to say, went with a completely different company that cared about their customers. read more

Dustin, Dave, Tyler and Max just left after a two-day installation at our new house in Denver (big replacement windows and sliders). They were prompt. Neat!!! (The trash was picked up every day and the yard was "picked clean!") Thorough. Finished ahead of time. And the job looks great. We watched while they worked (not all of the time, but we took periodic "peeks") and they worked together so well, we were sure the finished product would be perfect. We are delighted with their work. And delighted with the windows. Perhaps there will be glitches down the road - but we trust that they will be dealt with when, and if, they arise. read more

I purchased and had 3 windows installed by Pella. The windows seemed ok. I started to see leaks around one of the windows. I called customer service and wouldn't you know the warranty had expired after 2 years. A technician came to look at the window from Pella. I was told it was an installation issue and the technician made some repairs. After 2 weeks I noticed the window still leaks. The requested the technician come back out and the next open appointment is almost 2 months out. Terrible customer service. I would have been better staying with the old windows instead of Pella windows at least my old windows didn't leak. Go to another company besides Pella. The product and installers will leave you dissatisfied in your purchase. Now I have to repair and repaint the trim and window sill because of terrible installation. read more

My review is based on customer service, not the products. I reached out to Pella Windows to address leaking windows in the master bathroom. I come to find out they decided to only look at one window (when there are two right next to one another) and wanted to charge me another $110 to come out and look at the adjacent window. After the technician came out the second time he advised both windows needed to be repalced, and said we we were all set and someone would be in touch with me when my replacement windows were in. I reached out to Pella almost a month later and was informed that my windows were not going to be ordered until they had a labor quote signed off on. Why I was't informed of this is beyond me. From there its another month until the windows come in, and almost another month from when they can get you on the schedule. I told them that this is a serious issue and every time it rains, the bathroom leaks. They were not able to make any accommodations for this. When I called in to express my frustrations, I spoke with an extremely rude representative named Samantha. I asked to speak with the general manager on Sept. 13th to share my experience. It has been 51 days since I put in the request and still have not received a phone call back. It really sucks that you can receive such awful service from a company that manufactures quality windows. read more

This company is so incredibly dishonest. They have the worst customer service. I purchased a beautiful entry door with all the bells and whistles from them because I wanted the best. I have had non-stop issues with the door not closing properly and their Insynctive devices are garbage. They do not work well and despite being very expensive and exclusive to Pella nobody at the company is able to support them. They refuse to address the limitations and will not provide a refund when you patiently explain over and over how their products do not work as promised. All sales are final - beware! read more

Do not use Pella, the customer experience is horrible. After an initial install date of 10-5-2018 our install was reschedule to today, 11-12-2018. No one showed up, and after a couple of phone calls forwarding to voicemail we were able to get a hold of a person that let us know that our window has not yet been made and that they'd have to reschedule again. After burning time off from work to take care of everything, we still have no idea when they will be able to install our window. Edit to address the response: There has been no communication, and no update to our scheduled appointment (today). Delays are one thing, not notifying your customers is a completely different issue. It has nothing to do with supply chain but lack of customer service. Edit #2: Today, 12/11/18, the contractor came out to install our window. The window was too large to install due to Pella inaccurately measuring the window. We are now going to have to wait again as the window will have to be constructed. read more

I had an appointment with a representative. Late the night before she calls and says she needs to reschedule because my appointment is too early. Yes she literally didn't want to get up early enough for our appointment. At that point I was done with Pella. If that's what they are like when trying to get business, I can only imagine how they'd be if I did business with them. read more

A couple issues with Pella. My first sales rep did a good job helping me replace half my house windows. I did have a couple problems with glue in between the double pane and chips. They replaced the windows. I had another issue with the same window the screen not fitting snug enough. Those two issues were resolved. I had the second set of windows installed. On the contract all I look for is to make sure they had all the rooms complete. Well there's an issue. I have three joined Windows all the same size. I had custom blinds made. When my windows came they were of different dimensions. Instead of having three equal size windows I have a great window and two smaller windows on the side. This does not match up my custom blinds. Pella says it's my mistake because I didn't catch it in the contract. I was looking to make sure all the rooms remaining to get new windows was on the contract. Since I did not measure the window I assume they were all measured correctly by their employee who comes to measure prior to the order. Well the end result is they're telling me it's my fault. I'm hoping they will change their mind. I really wish I could post a photo but there is no option to do so. read more

I had been obtaining bids for egress windows - and had other companies push their high end vinyl at me... I wasn't thrilled with the price for the quality of the windows by these other companies. I was referred by a friend to Sam with Pella. Sam was an absolute delight to work with. He came to the house, listened to the experience I'd had with the other window companies- and offered up solutions from Pella. It was clear Pella was by far the superior option for my egress windows- and Sam took care of everything for me. He made the process pain free and easy. We will be back! read more

Avoid Pella Windows. The windows are actually good quality, but the service is terrible. I ordered a window replacement in August of 2018, and it was installed in December. Labor charges are typically over $100/hour. To get the status of your order, you get a run around and no satisfaction. The entire service/repair part of Pella is dysfunctional. read more

Recently we discovered we needed to replace 10 windows and our triple wide sliding glass door, as they were starting to fail on us. We reached out to Pella of Denver and had an amazing experience with David O'Berto. He arrived promptly, was always professional, walked us through the entire process, and even showed us why our previous windows failed. Through the whole process David was honest, a quality that is hard to find these days, as most sales people are pushy and dishonest to make their sales. Having to buy new windows is not an overly glamorous or exciting experience, but with David's help it was as easy and painless as possible. I would recommend Pella of Denver and David O'Berto to anyone looking for a world class experience! I know I will be recommending him to all my friends and family moving forward. read more

Going with Pella windows in our new home was the worst decision we ever made. We spent over 50k on windows, and have been waiting over 6 months for them to complete the hardware installation. They showed up twice with no hardware, and then just left. We live in colorado and can not fully close our windows because we have no hardware. The house next door just had a fire and now we have a lot of unnecessary smoke damage because our windows aren't closed properly. They are happy to take the money, finishing the job has been an absolute nightmare with no end in sight....The third attempt to come out was just cancelled. It's a horrible way to treat people who spend a lot of money trusting their name. read more

Order placed Oct 1 2020 via Lowes for install of two sliding glass doors. Nearly a year later, 3 different shipments and 4 appointments for install which means we have to move most of our furniture, window coverings in our condo and from our patio to get ready. Every time, incomplete or incorrect parts are shipped. The latest was they did not ship one of the fixed glass panels on one of the sliding glass doors. How the hell do you miss that, its an 8' sliding glass door. In a few days we hit 365 days for two sliding glass doors. A year of frustration, delays, incompetency. We evidently are not the only ones. Covid excuses aside, other excuses for delay were painting booth problems, then breakage in the plant, but shipping incomplete orders THREE times... WTF. And from Pella, just excuse after excuse. Useless. read more

So far, I'd rather work with ANYBODY else or install myself. Closed on a house in June, at which point the replacement window was purchased and paid for. The original appointment was July 18. Since then, Pella has not shown up twice. On the second appointment day, I called THREE TIMES to be certain they'd be coming and on time. "yes, yes, yes." Nope. Had to request the Pella rep call the service guy, who couldn't be reached, and then calls me an HOUR AFTER my appointment window to tell me (like it's not an issue at all): "yeah they sent me four hours away, so I'm not gonna be there til like... six." NO. Not when I took off work all day, because I never got a call with a 2-hr time frame as promised the day before, and YOUR TECHNICIAN IS NOW TELLING ME HE'S COMING TWO HOURS LATE. Please note: PELLA DID NOT CALL TO UPDATE/INFORM me about this. I had to call myself and get a runaround, so apparently nobody was planning to even tell me about THEIR OWN TECH being a no-show. At all. Great communication, Pella. Had to bug the company repeatedly for follow up scheduling. At one point, they couldn't even figure out where my already-purchased window glass was. It is now a month later, and I just got a TEXT from Jenny the scheduler (mind you, both time I was supposedly getting a call "tomorrow" to reschedule their screw ups, and was assured they would, she never called) to tell me she's not "canceling my appointment, but rescheduling it". Yeah -- three days before. So this means it's now the Monday before my Thursday appointment (my THIRD rescheduled appt), and I'm told they can't come until August 24. This is unacceptable and a disruption -- sure, I don't have work or any responsibility except waiting for you to show up to do work I HAVE ALREADY PAID FOR -- I'm sorry, but my responsibilities are already planned for the week by Monday. Also, I took OFF WORK TO BE HERE -- and now I have to take off AGAIN. So three weeks in a row, I lose a whole day of pay! THANKS, PELLA, but don't worry about going out of the way to fix your own repeated mistakes. The customer will just suffer -- sure!! I live at altitude, also, which means that my window may now be broken into the season of snow for us up here at the mountain, at which point I'm sure they'll tell me they can't get here. Total garbage. Honestly, I'm not sure if Pella or CenturyLink service is worse at this point -- and that's saying something. I'm beyond pissed -- especially when all of these rescheduled appointments are not any fault of my own. Each time I am falsely promised something they don't deliver. I think their motto must be "Overpromise and don't ever deliver." Apparently the customer is never right, false promises and insincere apologies rule the Pella world of customer service, and you pay for things you HOPE to see come to fruition. Seriously disappointed -- with such a good reputation for their PRODUCTS, one would imagine their service might match that -- definitely not. Terrible. read more