Graham, this one's for you if you're still working here. What an atrocious human being. I intended to write this and reach out to Peet's in the summer and dang, mom brain.
As a loyal Peet's customer for DECADES, I'm extremely saddened and disgusted by an experience I had in June here. Drove out to the bay to spend a nice day with my son. Returning from the beach, I swung by Peet's for some water. I'd ordered coffee earlier from another location off 80, but swung by just for water because my son was parched and not feeling well. I came in and walked up - graham may have said something I didn't hear as I was walking in and finishing a text. When I looked up and was up front, he ignored me. Just stood there looking down. After about a minute, I said hi, wanted to see if I could bother you for a cup of iced water. He acted super snobby, turned around after a moment and just started working something else, then slowly meandered over to work on my water apparently. He called over and said they've got no ice- I said in surprise, really no ice? Apparently he took that the wrong way, and became very rude. I'm like I can wait if you need to refill it, I just need some cold water for my kiddo (it was a super hot day).
He made a comment saying something like you know what, if you don't want the water without ice then you can just go get it elsewhere. I just stood there confused. He began doing something else, unwavering and unabashed. I grit my teeth, not wanting to pursue whatever this was at that point with Mr. Rude, smiled, went over to the pick-up counter and waited for the other staff member to come up and assist. The other guy was hovered close to the ground pretending to do something for several minutes. I finally tried to get his attn, said escuse me, could you please get me a cup of iced water, I'm happy to pay if I need. Lmao - the guy continued intentionally ignoring me, seemed either too bewildered to help or afraid of Graham or on his side, who knows. He finally looked up at Graham then me - Graham looked over at the other guy and says nope, don't give her a water! Like what in the flying cows nonsense is this?! I should mention there were other customers seated in the shop.
I jwas mortified, said wow and walked out after snapping a pic of him for his name. What words can you have for an event like this? Bad day? Listen I understand ppl go through stuff, have issues, have bad days, but to openly and intentionally disrespect, humiliate, and refuse service to a customer is just beyond me.
Majority of Peet's locations I've been to are great. My local Peet's shops - 3 I've frequented for years, have happy, respectful, helpful staff and baristas. The June experience at this location with Graham had me in total shock.
How the hell do these folks get hired? How do they stay on? This was beyond out of line on so many levels.
Peet's- you should address this. read more