Just a quick stop at Peet's Coffee as my partner in crime and I decided to venture out early to Muir Woods for a great hike...but who doesn't need coffee before an early hike? Not me! I need a strong cup of coffee! Peet's is pretty uniform in menu and quality. While they don't have heavy whipping cream on their milk/sugar station, they will happily add some to your coffee. It's behind the counter. Just ask. :) This location is shared with many other businesses but there was plenty of parking. We found the perfect spot. It was very early so I'm sure it's never this easy. I'll be back when I'm in NorCal! Cheers to Peet's! read more

This location of Peet's is a major thumbs down. The shopping center itself is an area where it's mostly quite older folks. Combine that with baristas that talk soooo quietly, can't get orders right, and don't have critical thinking skills to open another register to move things along, or to grab someone from the back for extra help, and you have the hellscape that is Peet's Bon Air. I've only come to this Peet's about 3-4 times, and after today's visit I decided no more giving it another go. I always have a terrible experience. Today my husband and I waited for sooooo long while the while barista/ geriatric customer did their traveling circus show, and then when we finally got to the register we were told the food item we want was not in stock. What an absolute waste of time. read more

Cruel staff (like a little gang of mean girls in high school who would be better suited working at Forever 21) who mistreats seniors. PLEASE READ: I literally never write a review, and I'm not someone who usually complains about poor service--and I'm like the opposite of a "Karen", but I've had it with the *repeated* rudeness, and *clear immaturity* of the staff working at this location, especially all the young women with "gen-z stare" working there on the morning of Sunday, September 13th, who I noticed refused to give a senior citizen basic water in a cup (even though they had also just purchased coffee because they didn't have their own cup or a quarter on hand to pay for one.) When her daughter came in to complain about the mistreatment of her mother, practically in TEARS, they said "Starbucks does the same thing" but at Starbucks they DO gladly offer cups of water for free. WHAT KIND OF DYSTOPIAN SOCIETY ARE WE LIVING IN? Between THE GANG OF MEAN GIRLS WHO SEEM TO HAVE LITTLE EMPATHY TOWARDS ELDERLY who are literally just asking for a drip of water, and the general the pattern of poor customer service training at Petes (that I've also seen in the older, tall, lanky long-haired barista woman who carries herself like a snob with a lot of don't GAF attitude she shows her customers) I'm really starting to think that the manager must also be awful if they're okay with this behavior. (Which also juding by the lack of responses to recent reviews here, which are ALL 1-stars lately, is probably true.) read more

Went in today for a little afternoon pick me up and the vibes were...awful. Small line, no big deal, but was very put off by the behavior of one of the employees behind the counter. There were only 2 of them so I'm sure that's not ideal, but even 3 people back in the line I could hear the male worker, who was at the register, berating the female barista he was working with. The poor girl looked so defeated, I couldn't see her name badge but she had pinkish hair (the drink she made me was delicious!) but I made sure to look at his when it was my turn, his name is Sam. Hopefully management is aware... read more

I always have a great experience here. I order through the mobile app and pick up has always been easy. The baristas are super nice and accommodating to the customers and seem to genuinely enjoy their job. Great vibes and fantastic coffee. read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

This is one of the great spots to hang out meet somebody lots of open air, seating tables with umbrellas, bathroom, and best of all a Tesla charger read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

Please provide customer service training for your people. WOW, who was the sarcastic, rude barista with the unprofessional attitude? Go next door to Starbucks (in Mollie Stones) instead! read more

Terrible user experience through their app. The Peets mobile app is a mess; duplicate charges, unprocessed transactions taking weeks to resolve and be refunded, and a disorganized customer support team that offers no real resolution. Do yourself a favor just pay in person. read more

Very expensive and they charge 25 cents for the paper cup. I am sure that's a mandated fee in Marin but since this place has no reusable cups there's no way to avoid it. And no way to be green. Well, unless you bring your own cup maybe? But then I might just bring my own coffee and skip this place. read more

Ere was the nicest person who made my drink perfectly! She deserves a raise. Very welcoming and kind. read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

This place is a dog park - I have seen so many dogs come in here, some not even on leash, instead of the staff and manager saying they can't be inside the store for health and safety concern (Peet's policy), they played with the dogs. Very inconsiderate and gross. read more

Always good quality coffee at Peet's. I'm always going to different locations and this one is like most others. Nice seats inside and conveniently located in the shopping center. read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

A twenty minute wait for a vanilla latte 'to go' which finally arrived with no vanilla shot!!!! A polite follow up on order was met with a snarky response from an older server with glasses and a pony tail. She really shouldn't be in a customer facing role - hopefully she was just having a bad day because honestly if she's not better than that, she's an anchor on Peet's Customer service. read more

This is a busy location. I come in about 3x's a week and it's always a 20 minute wait. It's frustrating bc they don't prioritize their in store customers. It would be helpful if they could throttle their online or mobile orders read more

Well 12 people came in and ordered. They all were served before me. Not good. I asked about my drink and was told 3 times they are making it. For a coffee that was $7.55 plus a tip. Not good. This is my first 1 star review. The place is now empty and I am still waiting....... They also messed up on my drink. ‍ read more

Peet's Coffee - Empty shop. Except still waiting.... - Coffee & Tea Near Me - Greenbrae, California

I got a medium coffee and total was $3.85 and they added a $1 tip by themselves, shady people

I normally have great experiences here with consistently great drinks and service but I recently had a strange experience. I had just gotten off shift and had ordered a drink. I kept my mask on while ordering, waiting and then mistakenly pulled it down to take a sip. Then pulled it back up. The young lady making the drink freaked out and I received a lecture on safety for all. I apologized and explained, "I wasn't thinking, I was just checking the taste." The lecture continued and I finally turned to her and explained, " I was fully vaccinated and I am aware about Covid safety and protocol considered my occupation!" I was embarrassed this happened in front of two co-workers and considered never returning to this store. Everyone is deeply concerned about Covid, but treating someone as a mass spreader for slipping my mask down to try their drink doesn't qualify. Please speak with your staff about how to address these issues. read more

I am a long-time Peet's customer. Have been for years. But this store is the worst. It always takes FOREVER to get a drink as this location seems to be chronically understaffed. Today I stopped in to grab a coffee before a meeting at 10:25ish, not the first morning rush hour for coffee. I ordered, paid and literally ended up walking out without my drink because they had one barista working and she seemed to be focused on the mobile orders. In addition to the app constantly being a problem every time Peet's decides to upgrade it (upgrade, what a joke), I'm fed up. Get your act together or you're going to lose the faithful and loyal who are just out of patience. read more

I love this Peet's location. There is an adequate amount of both indoor and outdoor seating, and it is warm and bright. The only thing I wish they didn't do was the all gender restrooms. Ever since Peet's has gone all-gender, the restrooms are filthy. I'm all about gender equality, but better maintenance of the bathrooms would be appreciated. read more

My sister generously gave me a gift card to Peet's for Christmas and I wanted to put it to use on this chilly December night. I was coming from the gym so I stopped by the Bon Air Center location to get my late evening fix. I wanted something without caffeine so I got a small peppermint tea. It came way too piping hot for me to enjoy for at least 15 minutes while it cooled, but it was great for warming the soul after a long workout. The WiFi was supposedly limited to only 1 hour but I didn't have much trouble keeping it going much longer. The nice thing about this location is that it has a ton of dog-friendly outdoor seating. Considering that the entire center is dog-friendly, this is a huge plus for the community of walkers that come through every day. There's tons of parking available so it's never a problem! Food: 7/10 Service: 8/10 Price: $ Atmosphere: 7/10 read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

I cannot begin my day without a matcha javiva (and occasionally coffe) Fortunately for me, I live down the street from this peet's coffee. With 30 different jobsites to visit in the Bay Area, there's plenty of other options for a morning routine. Simply put. I choose this store because of the staff. Hands down the most caring and exact bunch of folks who get it right every time. From the looks of the long line sometimes you might want to go next door to have that other coffee that tastes like pencil shavings, I know. But believe me the line moves fast and you'll be in and out quickly to face your daily commute like I do. Did I mention the staff already? Pay attention next time and you'll definitely notice their courtesy and willingness to come through with your order exactitude. 5 star service. read more

Peet's Coffee - The Baristas make my morning not just my drink. - Coffee & Tea Near Me - Greenbrae, California

This used to be a great Peet's years ago before they remodeled. The baristas were friendly and knew what they were doing and the store had a warm, neighborhood feeling. The men's crew team used to hang out here after morning practice. It seemed more like a pub where everyone knew each other, at the very least by sight, if not also by name. Today I walked in and there were 4 counter people working. I noticed I had a coupon for a discount on beans so I stood by the beans counter as the only person waiting to be served. The barista behind the counter was filling a bag so I waited until he had finished. He finished filling the bag and while I waited, he filled 3 more. I gave up waiting and moved to the coffee line since no one was in it. My new barista was a newbie, which is fine, but she was reluctant to ask for help when she needed it. I could see why when the first two baristas she asked abruptly told her they couldn't help her and walked away. Finally the remaining barista in the store came over and helped her with the transaction. To buy beans and a cappuccino took about 20 minutes and left me feeling frustrated and annoyed. read more

I like this Peet's for the open-space available to read and enjoy my Holiday Spice Latte. There's tons of parking and it's right next to a supermarket and Victoria's Pastry, which makes this Peet's very, very convenient! Love it. The only bugaboo is I wish the people who own the land would allow bicycles to be locked up closer to the Peet's windows, which would make this place a haven for passing cyclistas! read more

Friendly efficient service but with a big problem. Having ordered a pound of house the customer is treated with a complimentary cup of joe. The free coffee was way too weak! Second try the same thing. Peet's coffee is generally quite rich. Very disappointing. read more

Good workerd.. good people with the smiles like always . Perfect place to drink my coffe read more

Peet's Coffee - Good experience... - Coffee & Tea Near Me - Greenbrae, California

I love Peet's coffee! Before going to the gym in Larkspur on a Sunday morning, I needed a high intensity caffeine boost to get me jump started. Thankfully, this Peet's in Greenbrae is not far from the gym. Situated in the Bon Air Center, there's plenty of free parking nearby. For a Sunday morning, this Peet's was a lot busier than I was expecting. Even so, service was fast, efficient & friendly. I had my blessed cup of Peet's coffee & was on my way in little time. I love Peet's coffee & this Peet's in Greenbrae is a great place to grab a delicious cup of caffeinated workout booster before hitting the gym. read more

I've been to this place for years. For the past year or so, I noticed the quality of coffee is getting worse. A simple latte is sometimes bitter (burned taste) and the milk is not consistent. Also, it seems like the steamed milk in a latte is being heat up in microwave- that's what it tastes like (no texture or nicely foamed.) In a busy time, I saw baristas made many jugs of steamed milk and let them sitting there; by the time they got the coffee done, the milk was not hot. In addition, this place seems to have high turnovers recently. In the morning, when it is busy, it looks so chaotic and messy. Having said that the staff has always been nice. I live nearby and I come here very often. I gave this feedback in hope they will improve. Please fix it ... read more

I've been observing this particular Peets off and on for the past seven years, and some recent return visits showed that this location continues to usually be overcrowded. I can't say it necessarily has the best use of space, with the orders in one quadrant of the rectangle shaped store, and then the other half devoted to a seating and waiting area, with spillover from customers anticipating their drinks. Perhaps it is cozier in the warmer months of the year, when customers can enjoy the large spread of outside tables, but not too many people were doing that in December/January in California! Nonetheless, the drinks and baked goods continue to maintain the company's standards of high quality and tastiness. It was good to see the particular selection of scones and muffins in place, as the chain offers slightly different (more "localized") varieties of those items if you visit a location outside the Bay Area. read more

Consistently slow service. The staff don't take any sense of ownership for the wait or lack of enjoyment in their service. Training or refreshing staff on a commitment of time to customers wait is important. You stand to lose people who would resort to other coffee brands. It's not like Peet's is the only desirable brand. Therefore the customer service and wait should be addressed. If there is a line of multiple people then no one should be prepping coffee grounds they should both be on the registers. I won't settle for average when coffee is $5+ each visit. I think this can be corrected. Mind you, there are lots of elder aged people in this area but that shouldn't have to compromise the wait and service. Get it together. This store has continuously gone down hill. A new facelift doesn't change the quality. read more

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I love this Peet's. Right next to Molly Stones, a perfect place to stop for a coffee free Vanilla Freddo with extra whipped cream (yum!), or on colder days, a vanilla latte. Their eggnog lattes were just fantastic-- perfectly frothy foam on the top with a smooth espresso finish at the end. Love, love, love. I adore James. Every single time I have walked through the doors of this coffee shop, he is smiling. How welcoming a simple smile from a genuine person can be. Perfect compliment to the best coffee around. Try to Good Hope Spice tea before it leaves-- its a seasonal blend. They brew dark roast, medium roast and decaf. Always fresh. Great customer service by all, always clean, and love the indoor/outdoor seating option. read more

Peet's Coffee - Vanilla freddo, no coffee, no beans. For the ultimate win. - Coffee & Tea Near Me - Greenbrae, California

Hands down the best Peet's coffee shop. The employee's are so friendly and welcoming. The business is clean and well run. The house coffee is a little weak, just let them know. They can make it stronger! Really appreciate having this place! read more

Don't ever come to this Peets location. They use a little push button coffee machine LOL!!!! I caught the guy the first time and seemed embarrassed. He said they use it during crowded lunch hour. I made him use the REAL machine. I went in today no other customers. I ordered 4 shots SHORT PULL. Then I saw him start using the little push button machine. I walked out. Why do you think people come to PEETS? The espresso machine costs like $20,000- that is why the espresso is so good. Peets is turning into McDonald's. read more

I rarely go into a Peet's...but I was getting a gift card for someone who likes Peet's...while there I decided to get an iced Chai latte...I paid and went to the counter to pick it up...although, it was not busy in there, there did not seem to be a big hurry to make my drink...And, when it did arrive, it was a HOT drink...I mentioned to the man who handed it to me that I ordered an ICED latte..He gave me a disgusted look and said that he would re-make the drink..(Not even an "gee, sorry about that"). I waited until he SLOWLY made the iced drink...he put in down, did not say a word and walked away...someone should tell them that baristas should be, at the very least, friendly...will not step foot in there again. read more

Some of the best customer service/experience I've ever had! I'm normally a "local roaster" kind of guy, but after a year of ordering the same thing every day and them still not knowing my name or my order, it was a pleasant surprise to have both recognized by half the cashiers at this Peet's from just a few weeks of randomly popping in when it was more convenient. I found the coffee consistency and the way above average service (in fact, I can't think of one that rivals it) to be worth making it one of my most frequented coffee stops. I'll mention that this place gets very busy, more so as the day goes on it seems, which adds to the impressiveness when they nail it, and makes it understandable when it's just 'regular' good service. read more

Peet's customer folk are great - friendly and competent. The espresso? One-half the amount given at non-Peet and non-Starbucks locations. Am guessing the corporate bean counters have shaved costs and increased profits by being cheap, cheap, cheap. Never thought Peet's would sink to the level of Starbucks in terms of shot tiny-ness. read more

Been going here for years today bad experience not friendly very slow they were more concerned with gossiping to each other than doing their jobs maki g coffee.......top it off my drink sucks not coming back here for awile nor should you...... read more

This is a very nice example of the Pete's franchise. I am a semi regular here. The baristas are all very friendly and greet you with a smile. There is always a line but the staff is very efficient at cranking out the orders. They are fast and the drinks are always quite good, My black tie was perfect as always. They have a nice little display of treats at the front counter if you need a snack with your coffee. The only reason I gave 4 stars instead of 5 is Peet's discontinued my favorite breakfast sandwich which was a sweet potato biscuit with egg and sausage. My mornings just aren't complete anymore.........deeeeep sigh. read more

Peet's Coffee - Coffee & Tea Near Me - Greenbrae, California

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This rating is for Peet's in Greenbrae. One star is too much, 000 would have been more appropriate. We have been going to this place for many years, so we are repeat customers. Needless to say we are never going back to Peet's in Greenbrae, or any Peet's since the coffee sunk its quality. Lately things has gone downhill regarding service, attitude towards customers and quality of the coffee and how the drink is made. We ordered our drinks, gave a good tip, waited for 30 min., didn't say anything or complain. Finally I went over and asked politely if the drinks are coming up soon. The person behind the coffemachines looks over quickly at me asked the name, which I gave him. He looked at the list on the screen and said: "It's coming up now. Went back and waited 10 more min. nothing. The cashier saw us still there so he asked me if we are still waiting. I went up to him and said " yes, we are still waiting for the coffee". Then the fellow that earlier said that our coffee is coming up, all of a sudden decides he is going to lie and said he called out our name long time ago. We both disagree, we had been sitting right there and waiting. Anyway, we got our drinks that tasted awful, agreed this was a very bad experience and that we would NEVER come back to a Peet's coffee shop again. I, personally have been buying and drinking Peet's since aprox. 1986. Poor, rude and dishonest service, drove me/us away forever. Coffee-quality poor also. Victoria Pastry has better pastries and 1000% better coffee and the service is friendly and polite. Emporio Rulli in Larkspur is great also. read more

Two thumbs down and my toes as well. Wanted the morning cup of Joe. Went to the ATM machine; got two crisp, brand new $20 bills. Paid the 20 something Asian girl for my coffee and muffin with one of those crisp, brand new $20 bills and she gave me back $3 and change ... Whu...? It was wrung up as $6 and change ... "oops, I paid with a $20" Very flatly "No. You paid with a $10". [Shit! Is this little girl going to screw me out of $10?!] "No, I just went to the ATM and took out two brand new $20's; check your drawer, please" That little &$%@ took her time to 'find the keys to the register' and 'count' her drawer, even the flippin' NICKLES! To find she was over by $10. No apology for making me stand there and no apology for being a rude bunch of smart alecs who treated me like I was trying to STEAL their hard earned money. Guess what, Peet? YOU SUCK! read more

Yes, this is in a strip mall. Yes, this place is a chain. But damn is it a great one. Now I'm a Peet's guy through and through, but never have a seen a place where the people have been so friendly and the staff actually seems like they like being there! Who'd have thought, people that actually like being at work and are friendly? So much so, that I actually find myself making excuses to bypass my local Peet's (in Potrero Hill) and many others, and driving up to Marin to go to this one. Remember in college when you envisioned your local coffee shop and your ideals of what it would deliver and how the people would be? Well, this will live up to your expectations... even if it is a little out of the way. read more