I have been seeing Miss Rachel for years, and she is great. If you need a doctor the Richmond…read moreMedical Clinic is the best!! Miss Rachel is very knowledgeable and will go to great lengths to help you understand about what's going on and fix the problem. If you need a doctor then make your appointment today! You will be glad you did!

I have been a patient at this office for quite some time, and unfortunately, my experiences over…read morethe past year have become increasingly concerning. My concerns initially began last year when a front-desk staff member was rude and disrespectful toward my son. Since then, I have continued to experience what I consider to be unprofessional and disrespectful interactions with Ikra and the office manager, Samia. I understand that people may have different communication styles and cultural backgrounds; however, that should never come at the expense of treating patients and their families with courtesy, professionalism, and respect. I work hard for my money, and I am not comfortable continuing to spend it at a practice where I do not feel respected or valued as a patient. I have also had concerns regarding my interactions with Dr. Tootle. I have found her communication to be dismissive and unprofessional, and I have questioned whether certain services and charges are necessary or appropriate. At times, it has felt as though services are being added or billed to my insurance without sufficient explanation or consideration of whether they are actually necessary. Overall, my experiences have left me extremely dissatisfied with the level of customer service, communication, and professionalism at this practice. Patients should feel respected, heard, and confident in the care they are receiving. Unfortunately, that has not been my experience, and I believe these concerns need to be addressed.

My girls have been seeing Dr.Sagullo for about 4 or 5 years and we love her. She is caring and…read moreintelligent. The staff is always a delight and you can tell they genuinely want to be there. My family and I definitely recommend her if you are searching for a pediatrician.

My kids have been seeing this clinic for a couple of years. However, since we recently refuse to…read morevaccinate them with unnecessary shots, they told us that they mandate vaccines, if my don't comply with their mandate, don't want to see us anymore. That is totally fine with me- who gave a clinic the power to mandate anytime? Plus, the nurse even tried to convince my 12-year old to take the shots. Really??

Love, love this office. My kids have been going here for a while now. Both of my kids see Dr…read more Mammen. Love the way she is with both of them. My youngest has sensory issues or being around medical staff but does well with Dr. Mammen. Love the ladies at the front desk, they are very knowledgeable about all the patients and great with the kids!

Front desk is horrible they are so rude and interrupt you when you're talking. Love the Drs but the…read morefront desk needs to be retrained in customer service and working with parents!

the smell, disgusting the staff, rude don't recommend. I heard the nurse making fun of me so what a…read moregreat experience!! Also right When we left they closed so early. Hope no one else needed anything

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

$250 for a rapid flu test. YIKES!…read more Procedure: 1. Swab Q-tip in nostrils 2. Wait a few minutes for result 3. Pay $250 I felt ok at the time, but I decided to get tested anyways because of an upcoming social event. Surprisingly, I tested positive. Wonk wonk... but the good thing was that I knew to (sadly but) responsibly stay at home to prevent spreading it. I wish there was a cheaper alternative for flu tests instead of going into an urgent care. These urgent care visits always leave me with anxiety I never know how much it would cost until weeks later. It also doesn't help that my insurance has such high deductible. Wait time was ok because I had an appointment. The person who swabbed my nose was nice. Living is expensive. Just don't get sick and you'll be ok.

I found she is very caring and professional. She listens and focusing On patients issues. She goes…read morevery deep to find basic reasen of issue. I am very satisfied on her office. The most important thing waiting time is zero. very quiet and peaceful lobby area. Staff is as well very welcoming.

Dr. Ferrill must have read the old reviews and has taken steps to improve. The office staff is…read morewonderful and helpful! Dr. Ferrill takes her time and answers all my questions each time. I've been very pleased.

I just want to say, amanda is amazing, she puts up with me. She has scheduled so many tests for me…read moreand for one reason another car breaking down on daughter being in the hospital me breaking my leg, and she is still sweet and professional. I'm going to miss this office, Dr pucillo is retiring I don't know when, and I have to find another doctor and see if I'm an hour and a half away it only makes sense to find one out here but I can tell you right now I will not find anyone as good. And if any of you think any different. Maybe you should go to the therapist. He is sweet kind funny loving and he does everything you can and so does Amanda. I really will miss Dr.pucillo. he is always been there whenever I need any help of course it takes time for him to come back at me but I'm not his only patient, and all of you should realize that too. But when he is in there and he's doing this thing, he is the best and he will make sure that he orders any tests that you need although a lot of people say oh I don't need that because my insurance won't pay for it. But he does everything he can to make it financially feasible for all of us.

Tracey Miller is the best doctor around hands down. she doesn't miss a thing when it comes to…read morecaring for her patients. Her staff and assistants are all very helpful in the process. the office and admin staff here stay on top of everything over the years allowing a easier process For insurance clinical appointments prescriptions etc . Thanks Dr Pucuillio and especially Pa Tracey Miller her staff Mary Lu and everyone else ! Thanks for being such great doctors and assistants your hard work is recognize and appreciated.

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.