If I could give this clinic a 0 I would. When we first started going here it was amazing. I loved…read morethe small feel and personnel care we received. I loved the doctors and the nurses that worked there. Then everyone left and the staff there attend nice and the nurses didn't even know how to use the scales. The office manager was always rude. If you're thinking of using this clinic don't if you feel stuck there don't. You can leave. Don't put up with the service they give there.

I have been seeing Miss Rachel for years, and she is great. If you need a doctor the Richmond…read moreMedical Clinic is the best!! Miss Rachel is very knowledgeable and will go to great lengths to help you understand about what's going on and fix the problem. If you need a doctor then make your appointment today! You will be glad you did!

PLEASE READ BEFORE GOING HERE: This urgent care placed an oral thermometer in my mouth WITHOUT a…read moredisposable probe cover. When I brought it up, they admitted it happened and told me the thermometer is cleaned at the end of the day, not between patients. That is extremely concerning and unacceptable. Because of this situation, I was advised by a clinical staff member to get blood work done within two weeks. The clinic also waived my transaction that day because of what happened, but then I later received a bill saying I owed $70 and was given conflicting information when I tried to get answers. I have documentation of my conversations with them. This entire experience left me questioning their safety practices, communication, and how they handle patient concerns. I will not be returning.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

Dr Patel & the team do an amazing service. Complete Care Physician we are glad to have your family…read morepractice close by at Katy Mills.

I really like her. She's a great doctor. They said they took my insurance. Set me up a month later…read morefor mammogram and bone de test and bloodwork, and then she sent me a letter and said that as of the end of the month that I went to to begin with she no longer take my insurance so I was out of a doctor again and had to go around and find another one other than that she's very nice.

Once I told Dr. Neeta I didn't want to vaccinate my kids she said she can no longer see/treat them…read moreanymore. That if I wanted her as my children's pediatrician vaccination is requirement with her.

Dr Neeta, is very attentive with the kids. She's a wonderful pediatrician and also an asthma…read morespecialist . I bring both my children here and she makes them feel welcome. Her staff is wonderful and the office is always clean. Great Dr, has been in our family 7 years.. and counting.

AVOID THIS PLACE!!!!!! Dr Resman never give a feedback on your labs results she only check them…read morewhen is your appointment and not before... hopefully your labs results are always good. FRONT DESK:: I'm simply don't have words to describe how bad they are. They never answer the phone... I called multiple times to cancel an appointment and no reply so left a message and they charged me a $40 no show fee. Make your self a favor and look for a different Doctor...

Terrible at everything. Their concern is themselves. I liked Dr Wise but the bs just to get an…read moreappointment or refill is frustrating.

This review is solely for the My Family Doctor practice and Dr. Fanny Ramirez and her staff. I…read morerecently brought my mom to see Dr. Ramirez and we loved the entire experience. My mom recently changed pcps because her old one did not take the time to hear her concerns and did not have a good bedside manner at all, and Dr. Ramirez was such a pleasant surprise! The location isn't the most convenient being that it's downtown but with garage parking and street parking, it's not all that bad. My mom had an 8:30 appointment and when we arrived, we waited about 15 minutes filling out new patient paperwork etc. They have a decent sized lobby with a tv and magazines to look over while waiting. Once they took us back, the med assistant was a doll. She was very courteous and patient with my mom. My mom uses a walker and they did not rush her at all, they let her go at her own pace. Once we were taken into the exam room, a med student went in and asked us a few questions. He was really nice and asked my mom thorough questions. When Dr. Ramirez came in, she was cheerful and listened to all of my mom's concerns. Due to type of insurance my mom has, there was a big confusion as to which provider she can see and Dr. Ramirez was so sweet and apologized for the mess that we've been dealing with. Although it was no fault of her own, thanks to the so called insurance companies, she pointed us in the right direction so that hopefully we can get everything situated regarding my mother's care. She has an excellent bedside manner! The whole visit took about an hour and a half (including time taken for blood work) and the doctor took her time with my mom and again, was so patient with us. I believe there are 3 other doctors in the practice and if your doctor is not available, they told us that you can also see the nurse practitioner. The whole visit went really well, we were both pleasantly surprised. And! They called me 4 days after her appointment to go over blood work results for my mom. The nurse that called me was very informative and went over each result with me point by point (something that none of her doctors have EVER done) and made sure to clarify any questions that I had. That was awesome. I really do hope that my mom can continue to see Dr. Ramirez. Everything went well for the initial visit. The practice surprised us in the best way, I just hope my mom found her new doctor. 4 stars!

I've brought my mother here at least once a month for the past year. Each morning they would draw…read moretubes and tubes of blood for "testing". Turns out she has had pancreatic cancer that has been growing for the past year and a half! It has spread to her liver and is now at stage 4. All the research I have done stated pancreatic cancer should've been detected with blood work. I guess all she was doing there each time I brought her was donating...

I've been going here for the last year. Originally, the service was great. Dr. McMorris really…read morelistened to my concerns and made me feel heard, and staff was super friendly and helpful. But, over the last month they have had to last minute cancel two of my appointments. The last one they canceled a week ago (I was told someone would reach out within 24 hours to reschedule), but I have not been able to get anyone on the phone to reschedule it. Over the last few weeks no one answers the phone, the physical location seems to be closed days at a time, and their website is now "not found". They will not refill my prescriptions unless I am seen for an appointment. Since I can't get a hold of anyone in person at their physical location to reschedule the appointment they canceled or get anyone to answer the phone or call me back, I am now going without my prescriptions. I would appreciate some communication/clarity on if this practice is closing or not, so I can plan my care moving forward

After 6 months of days in different hospitals. Crippling pain, unable to live life. By the grace of…read moregod I found Brookshire Family Practice! The doctor and spent 2 hours together talking about every single detail to figure out what was really going on! Not even 24 hours into the meds he prescribed me(not pain meds ether!)I have no pain, I'm able to walk and live life again. What took countless other to not properly diagnose. Took this kind gentlemen's a few hours! They really want to help get their people back to help again. My family has found out doctor! Love them 10/10

Our family has been using Dr Oriahi as our PCP for many years. We began that relationship when he…read morewas part of an HMO, and followed him to the Clinic at Highway 6 when he moved into private practice. Our health insurance continued to keep him as an in-network provider and he is a graduate of Baylor College of Medicine, where I work. His care has been exemplary and I continue to have confidence in the advice he provides about various issues that have arisen over the decades of our association. The office staff and nurses are always attentive to requests for appointments, copies of blood test results, and other matters. There are other in-network providers who practice much closer to where we live, but the 25-minute drive is well worth keeping our connection to this fine physician.

I have taken my children to this clinic for roughly 3 years. I have been to other pediatrics that…read morewe're not nice, but being here has been really refreshing. The staff and doctor is super friendly. I see Dr. Huda Tsihira Sengal as both my sons pediatric doctor. They accept my parent choices and give me good advice. They accept Medicaid as well. Thanks for always being supportive and caring.