My three children are patients of Dr. Helen Haney. I choose Dr. Haney because when I was looking for pediatricians, the office staff was very kind and accommodating. They were willing to accept us as new patients at a time when few doctors were. Dr. Haney is very kind. She takes the time to talk to her patients (the children) and us parents. I think she has an awesome bedside manner. I give her 5 stars for that alone. The office is a bit far from us. I wouldn't mind so much if the wait wasn't so long. I've had to wait at least an hour before being seen. And this is why the whole review isn't 5 stars. It's difficult to take so much time out of your day to see a doctor. I had to wait almost 2 hours for our last visit. I'm happy with Dr. Haney and the staff at TCP-Cinco Rancho over all. I think they are a great option especially if you live locally and don't mind waiting to see at great doctor. read more

After my original review, the clinic contacted me to discuss the situation. I expected them to take my concerns about the rude reception staff seriously, but the call only made me more disappointed. I felt uncomfortable and did not feel heard or respected. Regarding the billing issue, billing later confirmed that the clinic had used the wrong billing code, which caused the extra $130 charge. They admitted it was a mistake and removed the balance, which I appreciate. However, correcting the bill does not change how I was treated. I honestly thought they cared about customer service and patient experience, but this experience left me very disappointed read more

We absolutely love Dr. Puranik for our newborn son. He's attentive, timely, jovial, and a breath of fresh air in the health care space. He answers all our questions and makes us feel like genuinely cares for and loves his patients and job. Appointments are on time, and we feel very respected and valued as parents here. Thank you! read more

We can't express our gratitude to Dr. Puranik and his staff. They truly are the best medical team we have experienced. They take all your child's needs very seriously, and NEVER make the patient or parent feel "annoying". Dr. Puranik is a ray of light and even called me from his home on his day off to discuss my son's urgent medical needs, and his staff ensured that he was seen ASAP by another specialist. If you are looking for a dedicated medical team for your kids, then look no further!! read more

EVERYONE PLEASE DO NOT SKIP THIS POST i encountered a crazy phlebotomist this afternoon when i took my 5 years old to get her blood work done at this clinic. there was only 1 phlebotomist inside this clinic and i noticed she had a bitchy bad attitude many times but let it go until what happened this afternoon again, she raised her voice, started disrespected me and yelling blaming the reason she could not draw blood out of my child because of me, because of my child..blah blah blah . and when i saw my child was crying hurting after the first time she fail withdrawing blood, i told her to stop putting her hand on my child. she bended my child arm when the needle was inside i don't know if needle broke inside now my child still in pain and got bruise. however, after i refused her to draw blood, she went off all crazy yelling all over the clinic, pointing finger threaten me and more important she started discriminated me saying " you stupid asian don't deserve to be here in this country" can anyone believe a professional place with professional job like her can do this to patient's parents?? read more

This clinic is so slow even when there's not many patient. Got me waiting 45 min just for a vaccine, and in every visit they take about 45 min wait and then 2 more hours to finish. Administration its a mess, be prepared to be put with a different doctor last minute. Staff is hostile. Not coming back here read more

If you wish to be guaranteed a very long wait and sub standard service definitely come to this clinic. Years ago I stopped coming here because they absolutely couldn't keep even remotely close of an appointment time.... Years later because they were offering Covid vaccines to toddlers we had to come back and once again there is an excuse for some reason why there are ridiculous delays. Best to just avoid this clinic..... read more

I called 3 mornings in a row, cause I believe in giving people a second chance and I waited on hold for 13-15 minutes each time. On the first time I called, a woman picked up at about the 13 min mark and thanked me for calling. I told her I wanted to make an appointment and then she put me back on hold. I NEVER got through to anyone to book an appointment. I'll go somewhere else that is actually available and cares about taking care of their patients. read more

I have been taking my kids here to see Dr. Haney for 9 years & we absolutely love Dr. Haney. When my daughter was born 4 yrs ago she came to see us at the hospital late at night before she went home. She takes her time, she's very caring and detailed. The only reason why I didn't give the clinic a 5 stars is because you often have to wait more than an hr to be seen. It has improved lately but it is still an issue. Also, Dr. Haney only works on certain days so sometimes we have to see other doctors if our kids are sick. I don't particularly care much for Dr. Palmer because she's very serious & doesn't seem to connect much with kids. Overall, we've been coming here for about 10 years and we are satisfied. read more

5 stars for Dr Haney. She is truly amazing and caring. 0 star for the system/front desk staff/scheduling We waited 1 1/2 in the waiting area and then another 30 mins in the office before Dr. Haney was there. I know there are circumstances where the patients before me require more attention, however, it would probably be best to schedule patients every 1/2 hour instead of every 15 mins. EVERY SINGLE TIME I've been here I have had no less than an hour of waiting. I'm looking for another doctor/practice, not because of the Doctor but because it is truly ridiculous for a pediatric office would do that to families that have to take off work and then take the children out of school just to sit and wait. read more

My husband and I love Dr. Razak. He is a great pediatrician. He is extremely kind and respectful. Always explains everything at every appointment in great detail and gives great advice. Answers every question we ask with great explanation. I highly recommend him. The whole staff is kind and professional. There is hardly any wait time when you have an appointment. read more

Clear you calendar for the day if you want to bring your children here. on more than a few occasions we have waited HOURS. Never a walk in appointment. Never late. We have waited 3-1/2 hours for two annual checkups on our kids. Theres never an apology or a reason. The docs are great but not worth waiting that long. We will be withdrawing our kids from this practice and moving elsewhere. Fool me once, shame on you. Fool me 5 times, I'm the idiot, no more read more

I've been taking my daughter to Dr. Jasani and I like her however the office itself is really not great. I'm switching after my last phone call to them. Customer service is terrible!! Every single time I call I'm on hold for forever, and I've spoken to the same lady twice now and she is so extremely rude! I tried expressing my frustration about it to a supervisor and all she told me was "I don't normally hear complaints about her". I had brought my lo to urgent care on a Thursday and they told me to follow up with her pediatricians office by the weekend if she hadn't improved. So that's what I tried to do and they could not get someone to talk to me about it over the phone. They wanted to send the doctor a message for him to call me back after hours. I don't see how that would have helped me considering they wouldn't have been open again until Monday. So frustrating! I feel like I should be able to call my pediatricians office for advice instead of always having to make an appointment or take her to urgent care. read more

I've been coming here for quite some time now, and I can confidently say this is the worst clinic ever. If you're someone who has absolutely nothing to do all day, go ahead and make an appointment for 9 AM, because you won't get inside until 11 AM and you won't see the doctor until 1 PM. Also, there's no point in talking to the staff at all; they're the WORST. Extremely arrogant and rude no matter how politely you ask them how much longer until you can see the doctor. Please save yourself and do not go here. read more

Love Dr. Jesani but you can never get a hold of anyone there. Front desk is awful and over the phone is worse no one ever picks up . Tried using mychart to schedule an appointment and it's been a week and no one has called or emailed me to set an appointment. read more

I'm not the type of person to EVER leave a review but thought I would go out of my way to help any future parents. 1sr visit for my daughter I waited 1 hour and 15 min. Since it was first time I gave them the benefit of the doubt. Second time was for my son and waited almost 2 hours. Mind you both had appointments, was never a walk in. second Time I just walked away as i Couldn't believe it. i watched a family get called by kids doctors at the actual time of my appointmen. DO NOT BRING YOUR CHILDREN HERE unless you'd like the LONG wait times. read more

I have 3 children 16, 11, and 3 and I bring them all to Dr Kini-Pai for the past 3 years and she is amazing! She is so kind to my children and has amazing bed side manners. She always listens to my concerns and acts with urgency! She is literally the best ! read more

This clinic is a vaccinating clinic only, so don't bother going if you don't plan on vaccinating your child. Once we spoke with the doctor we informed her that we did not want to vaccinate our child. Immediately she informed us that they are a vaccinating clinic only and that we would need to find another pediatrician. She rudely kept questioning our decision as parents. The doctor and the nurse kept pressuring us into signing a sheet that is NOT required to sign, so we decided to end the visit and leave. read more

I love the Dr but you can be the first one in the door in the morning and they will keep you waiting for 45 min. The front desk staff are very unfriendly and it always feels like going to the DPS (DMV) 3 people behind the counter but only 1 serving customers read more

My kids have been under the care of Dr. Puranik and his team for the past 4 years, unfortunately we moved out of town and the kids will really lose his care. He is professional, yet very humble and nice, very knowledgable, has his own nice ways of dealing with kids examining them, and reassuring us as parents. Big thanks to him and his team as well. read more

Parents avoid this place at all cost! Why? Disorganized, mismanaged and a disgrace to the medical profession. Place lacks professionalism and poor customer service. Experienced this not once but last three visits. read more

If you value your time in the least, and believe that a 10:45 am appointment means something other than "show up at 10:30, fill out paperwork and sit around for as long as we think is OK, and we will deign to see you whenever we feel like," I'd look for someone else. In the 3-4 times I've had to be here for my two boys, the doctors have never been within an HOUR of the appointment time. Amusingly enough, if YOU show up late for your appointment, then you can expect to pay the No-Show fee and forfeit your "slot". Appreciate the chutzpah at least. read more

Arrived at 245 for 245 appt. They didn't tell me there was a delay, I saw the delay sign that said 15 minute delay. 45 minutes later the sign was changed to 30 minutes. A whole hour from arrival I come up to the receptionist to ask when I'm be next. She checked and said I was next. Got vitals done and at 415 I'm waiting for the dr. Let's see when she arrives. The nurse could tell I was livid, she apologized for the wait and thanked me for waiting. Too late. You never came to me to advise you are running later than planned. Not forgiven. This is the last time I'm here. I'm moving elsewhere. Every single time I've been here it's been over an hr or 2 delay. I gave you 5 chances. DONE. read more

Texas Children's Pediatrics - Arrived@245. No word of delay. sign said 15 min delay. 45 min later the sign was changed to 30 min. called at 345 - Pediatricians Near Me - Katy, Texas

Horrible! Doctors are inexperienced! I asked them to check my sons skin - their doctors said everything looked fine and would clear up (told me to change his soap and lotion) went back a second time, they said it would go away on its own. After finding a second opinion on my sons skin condition, I received a cream that cleared it up in 2 days! Go somewhere else! Also, had to wait 3 hours for his 2 month checkup. Insane. There are some other issues in not going to disclose - my advice is to avoid this place. read more

I have been coming for a couple of years and there's always at least an hour wait in the waiting room, and another long wait in the exam room. Not fun, especially with children. The doctor always apologizes but nothing changes. I have to conclude that this is done for a reason and I believe it's to expose people to as many germs as possible. We are a case in point since my child hardly gets sick, but soon after a "Well Check"...BOOM! Looking elsewhere. read more

My 2 yo needed a follow up appointment and I am so glad that we decided to give this clinic a try even after reading the mixed reviews. Dr. Razak is very thorough and patient. The nurses were very friendly. The front staff were obviously busy but they were attentive and efficient. The wait was long but what doctor's office isn't? Dr. Razak clearly took his time and made sure that all questions were answered so I can see why the long wait. He drew a diagram to explain my son's diagnosis for crying out loud! I might just have found a new primary pediatrician for my son read more

I like Texas Children but Dr.Kini-Pai is very rude. When talking to her about my child she started telling me what her children does and does not do. She was very short and I don't feel she really cares about her patients. Won't use her every again. read more

Oh my goodness! This place is horrible when it comes to wait time. If time is of any regard to you especially with younger kids. Please do yourself a favor and find another office. It can easily take an hour in the waiting room and another hour to see the Dr! In regards to the Doctors, they seem knowledgable and good with kids. Hence the second star. read more

Dr. Haney is fine but the wait time is mismanaged horribly. Last three times came in for scheduled visit, have had to wait over an hour to see the Dr. doesn't seem to matter morning appointments or late in day-- you will wait. Currently 1 hour and 20 minutes and still waiting. I cannot understand how this continually happens-- I was understanding the first two times. Just schedule less patients-- the answer is easy. This is disrespectful to your patients' time. Please schedule fewer ppl and have some respect for other people's time. read more

We have been seeing Dr. Puranik since we moved here 5 years ago and he is the absolute best!!! I have referred many friends to see him. His bedside manner is phenomenal. When we come in he is very welcoming, he talks with my kids and asks them what's wrong. He takes his time with us and we never feel rushed. He truly cares about his patients and their families. Yes sometimes there is a longer wait time, but honestly it is totally worth it to get the care that we receive with Dr. Puranik. Oh and I have never dealt with rude front office staff, they have always been very friendly. read more

***STAY AWAY**** Phone hold times are normally about 20 mins on average. The check in desk is in the middle of the waiting room so when you give any of your information the entire room hears it. The physician is rude and argumentative. The care is not at all personalized. Why would you ask my 16 yr old how many cups of milk he/she drinks and if they wear a helmet? TCPA used to be a great place to go but they've hired substandard personnel. There are way too many physician practices out there to have to put up with the frustration this practice brings. read more

We transferred to this office from the Kirby location. The office seems dirty... very different from the Kirby location where they actively have someone going around and cleaning regularly. Had to wait a long time past our appointment time. read more

My husband and I love Dr. Haney. She is a great pediatrician and extremely kind and respectful. She always explains everything every appointment and answers all our questions. I Highly Recommend Dr. Haney. As well the staff are professional and very helpful; The clinic is very clean, colorful and full of life. read more

Dr. Razak has been our doctor for almost 15 years. We couldn't be happier and wouldn't trade our relationship with him for anything in the world. Objectively, he is one of the most seasoned, evidence-based practitioners we've ever encountered. As a research scientist, I'm constantly impressed by his extensive knowledge. On a more subjective note, his caring demeanor, compassionate bedside manner, and the way he involves you as the caretaker are priceless. Wait times used to be quite high, but over the years this has improved significantly. Like any other human enterprise, perfection is something you strive for. Highly recommended! Thank you, Doctor Razak and team, for all the years of caring for us and our family! read more

Worst customer service, almost like they don't want you to come in. I think they have forgotten that they cater to children's needs. Over 30 minutes wait time on the phone just to make an appointment, they say no appointment available they don't offer when one is available after all that is what I was calling about, how about just saying what you do have rather than what you don't have. Then after asking what my child was coming in for, they put me on hold again and said I needed to speak to a nurse and guess what on hold again to wait just to set up an appointment for my poor child. I know my chart they love to say but sometimes you just don't have time for extras. This is terrible service, the doctors are okay but that front desk needs improvement, not all Antoinette was a delight when I finally got through back to the appointment line not a nurse as I was told by the previous person. So disappointing. read more

Wish I could write a mixed review...the doctors are great but the schedule management and waiting as a patient are unprofessional. We arrived to the office 15 minutes before the appointment and not seen until 1 hour and 50 minutes after the scheduled appointment. It would be helpful if the office could send an email or text alert letting us know they are behind; to check in and arrive later for the appointment. read more

Dr. Razak is absolutely wonderful, concerned and very forthcoming in attending to my son's medical needs. We couldn't be happier and wouldn't trade our relationship with him for anything in the world. I highly highly recommend him. His staff is also very helpful. Thank you very much Dr. Razak for always being there for us. You are undoubtedly the best!!!!! read more

Dr Razak Ali is very professional and detailed with his examination . We have been coming to Dr Razak since 2011 and my three boys think that he's the best pediatrician in Katy . He is very friendly and caring and answers all my kids and my questions . I highly recommend him . His staff is also very helpful . read more

I would stay away from Texas Children's Cinco Ranch (at least this location). We took our daughter in, and Dr. Palmer barged in the room to the point where it startled us all, did not introduce herself (it was our first time there), and when she left, I didn't realize she was done. There was no bye, thank you, nothing. Dr. Palmer said she would call with results of the urinalysis, but we never received the call. I had to call over a week later to get the results and was told, "It's on MyChart, that's why," and "it doesn't show an infection, but high levels of ketones so she needs to be re-tested in a week." (Note: it had been over a week since we were waiting for results via the promised phone call that we never received). We didn't know what "high levels of ketones" meant other than Googling it. I told the lady over the phone, "okay thank you!" and hung up. I will never go to Texas Children's again. Side note: Dr. Palmer's nurse Krystal was very professional, kind, and considerate! We now go to Dr. Patel at Just for Kids Pediatrics and LOVE her! read more

Been here since 10:10 this morning still waiting and it's 11:36 just here for a sports physical shouldn't take this long. One saving grace is the nurse for Dr. Haney is amazing and so is Nellie at the front desk. Frustrating!!! read more