I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The staff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else read more

I came in with less than an hour before closing, and everyone was still so nice and friendly. Didn't feel rushed at all. The front desk lady was the sweetest. If ur in network with insurance I would definitely recommend. read more

So we were seen at this facility recently and the front desk lady... although helpful, seemed irritated and short with her responses. I mean yes you are busy, but you are dealing with sick people!!! She could have been more compassionate. Nevertheless she got us processed. The doctor came in, did his exam and then explained medication. He explained well but no mention of overall care at home to get better. No print out or after care summary to know how to take care of myself. I asked him for it and he declined. This really shocked me!!! Sent my prescription to the wrong pharmacy. And when I asked for paper scripts told me I don't need them... SMH! What happened to the doctors that explain to you how to get better rather than just prescribe you medication and send you on your way? I was upset considering I asked for info as to what to eat/not eat, after care etc. and he said "you don't need it" WTH?! Not all bad. The nurse and X-ray tech were great. Special Shout out to NP Jason. He saw my kids. I explained to him my concern and he was amazing. Answered all questions, took the time to get me a visit summary print out, print out scripts, send her prescriptions to the CORRECT pharmacy, get my kid a doctor's note, even called me the following day to go over radiology results...just wow! He made my trip worth it. Thank you Jason! You are amazing!! All things considered, I don't think I will be back there anytime soon... So if you choose to go to next care Katy, just know what to expect. But for sure, Ask for Jason!!! Addition: would have given this place no stars, but because Jason was helpful I gave it 1 Star. Still would not recommend as you would need to deal with front desk and the doctor that was too busy to print scripts or explain how to really get better. Next Care, why ask for my full name unless you are going to make it right with your patient, not just to look into the doctor and staff? read more

Today I brought my two sons in to get a physical for Basketball and they had a lady that was at the front desk. She was very very helpful. She was very polite and she was helping every patient that was in the room at the time all at once she was doing a lot of multitasking and she was very respectful even when things got a a little hostile, she controlled everything and kept composure. She's a great asset to your company and it was a pleasure. I will be back next year to get their physicals here. Thank you. I didn't get her name but t he young lady with braids in her hair read more

Very friendly and knowledgeable staff. Impressed with the care provided. You can also schedule an appointment!

I came in and had the best experience. The beautiful lady at the front desk was super friendly and kind (i didn't catch her name it was around 6:30 on 3/8/24). Once i was in the room it was such a quick and easy consult to get me the medicine i needed. The doctor's aid Dominicko was so calming and even tho i had to get a steroid shot, he was so easy handed!! Melanie B. was my doctor and OMGOSH! Her bed side manner, her friendliness, the way she listened and just wanted to help without diminishing my feelings.. LOVE LOVE LOVE HER. She was great! Thank you guys for the wonderful experience! read more

If you make a payment during time of service to be seen, they save that payment and automatically take a future payment from it without your consent. Filing a formal complaint against them, according to them this is on the authorization forms you fill out. Don't give them your card information, or they will make themselves at home to it. read more

Not a "real" urgent care as they only accept Texas health insurance as if claims aren't submitted electronically in a countrywide payor system. Receptionist was not personable and turned my husband away while he had Covid and needed urgent care. We found Preferred Urgent care and thankfully they accept most insurances, including ours which is not Texas based. read more

My son had an nose infection. Went to get it treated and to find out what should be done for healing process. Wasn't given any information for home treatment and the doctor was rude. It seemed like we were bothering her. Will never go back to that place. read more

this is my second time coming here as an patient. they really don't realize communication is very important they didn't provide an Interpreter for the appointment and i am deaf person I should be able To have acesss not have to wait for computer to be fix. This about my health not their prefer Communication. hope this review will teach them be better health care provider. read more

I had a great experience here! Front desk was welcoming and helpful. All the staff were actually very nice and helpful. Doctor was very caring and covered all my concerns. I was in and out. Excellent care! Thank you ladies!! read more

HORRIBLE! Violation of HIPPA! when we walked up she asked for my husbands DOB, last name and confirmed his last name and phone number out loud in front of many people sitting in the lobby. I then commented out loud saying "wow talk about violation of HIPPA" she then replied with "oh I'm sorry there's no way.... I have worked in the medical field for more than over 10 years I know there is a way to prevent this problem! I would leave no stars if I could! read more

Exceptional service. Came in with a deep cut on my finger and was helped by awesome staff. They were very close to closing but did not rush. I got my finger stitched up and out very quickly. Came back to get them removed , the team was great and awesome service again. read more

Ended up here Sunday Morning for an infection on my sons leg - and then came back for a mom-is-panicked-why-does-it-look-like-this reassurance. The place is clean, doesn't smell like a hospital, and nicely furnished. The staff is friendly, professional, quick, and so helpful, in person, on the phone, and with the follow up call! A short review from my son Sunday morning, having been appeased with an ace bandage after being upset about missing the waterpark: "I like their vibe." read more

Next Level Urgent Care - Katy - Gauzed and bandaged! - Urgent Care Near Me - Katy, Texas

I thought I had pink eye since I was around someone who did have it. Went to this urgent care and the did the bare minimum. They didn't examine my eyes or anything, just made me read the eye chart. The physician only came near me to check my ears & breathing, not for my eye. Physician seemed scared to get too close to me like I was contagious. Seemed like the physician was more concerned about her lunch break that was being catered to the company I guess. Ultimately, I was diagnosed with allergies, advised to take Zyrtec, & was prescribed antibiotic eye drops. YES ANTIBIOTICS FOR ALLERGIES. After 5 days, the Antibiotic eye drops made my eyes severely worse I had to go to the ER, which the nurses & physicians there were also confused as to why I was prescribed antibiotic eye drops for allergies. Pictures are for reference of how irritated my eyes looked. Eyes were almost swollen shut by the time I went to the ER (about 10 times worse than the pics shown), sharp pain to touch, to look certain directions, or to close eyes firmly. Eyes were constantly watering which made me unable to drive for a few days. 24 hours off the eye drops and I'm practically healed. I will never go here or to another urgent care ever again. read more

Next Level Urgent Care - Katy - Picture is for reference of how irritated my eyes got. - Urgent Care Near Me - Katy, Texas

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We were very happy with this location's service. Added ourselves to the walk in list on line, they texted us when to head in, was in the waiting room about 30 minutes, saw the NP Melanie very quickly - great bedside manner for my daughter, listened to me as the parent, and friendly staff. Recommend if you're needing an urgent care. read more

Don't come here if you have a skin condition. Complete waste of time and money. See a dermatologist instead.

Had a great experience!! Very fast service and was helped by Mike H. And Whitney Ivy! The N.P that saw and diagnosed me, Dorothy, was very kind and explained my current condition, while also helping with another long term concern of mine! If this wasn't an Urgent Care center, I would come here for all of my primary concerns! read more

This is the best urgent care clinic we've every been to and should be the new standard all other clinics aspire to. Dorothy Colon is a world class nurse practitioner who not only conducts thorough examinations, but explains what she's doing and why she's doing them. The check-in process is modern and seamless and easy and the techs are attentive and fast. We live in Austin and I'd seriously consider driving to Katy just for Dorothy. read more

This place sucks! if your looking for someone that is unorganized and wastes your time and tries to charge you for for no reason this is the place for you! My wife went in to get a rapid covid test and she asked is everything coved by insurance they said yes. Then had to come home and wait till a room was ready, once it was ready they said oh no you have to pay 150 bucks out of pocket. fuck this place read more

I was so disappointed in my experience I will not be going back to this location. I was in for a sinus infection and made an appointment online. I then waited for over an hour in the waiting area with no interaction from the staff. They had no urgency to get people in and out. There was also several techs that were seen sitting around or walking around the office chatting. Other locations I have been to have been amazing, but this one is last on the list for me now. read more

THE BEST URGENT CARE IN KATY! I was rushing back home after my visit with Dr. Beverly to hop on my laptop and RAVE about my wonderful experience I had here. Recently, I had a very unpleasant experience at the Next Level Cinco Ranch - located off of Spring Green Blvd. After speaking with the office managers, they referred me to this location so that I may get the proper treatment needed. The office is only about 15-20 minutes away from the Cinco Ranch location - right off i10 and Katy Fort Bend rd. Easy to access the clinic and plenty of parking. Office space is very big, spacious, and well kept. The front staff was very welcoming, friendly smiles, and acknowledged me as soon as I walked through the door. Check in was prompt and Coco (nurse) checked my vitals almost immediately once I was admitted into a room. Due to my previous experience at another urgent care, Dr. Beverly made sure to get me taken care of in a professional, kind manner. She was so attentive, considerate, understanding, and professional. She listened to all of my concerns and addressed all of my questions in a calm, thorough manner. Dr. Beverly did not dismiss any of my concerns and instead, took the EXTRA steps to make sure she didn't miss anything in regards to my illness. It was very clear that she prioritized my health and well being. This is the urgent care to be at - Absolutely love this place and everyone here. I was very hesitant about coming to another Next Level Urgent Care but this is the PLACE. TO. BE. read more

******STAY AWAY FROM THIS PLACE*********** They are thieves, and store your credit card information to later get you on additional charges.. I received an additional statement for a rapid Covid test when I took my son. After paying 75 dollars for the rapid test, they sent me an additional 180 bill. (Not itemized by the way). So who really knows what I am paying for. Total rapid covid test cost - 255.00 (are you kidding me !!!!!) I get extremely frustrated with organizations like this for not being transparent about their costs. If you go to this place, EXPECT to get a random bill after your visit. Their misleading and deceptive practices should shut places like this down. I will NEVER go here again... To add insult to injury the front desk service was terrible... That should have been a sign for me turn around. ********I'd give it ZERO stars if I could!!!!!! ****** read more

We went to this location on Sunday morning, everyone was very nice and professional. We took our daughter since she had not been feeling well for a few days, she was seen very fast and doctor gave us medication for her. We will definitely come back to this location. Thank you again for helping our daughter feel better! read more

Labor Day weekend, my regular doctor is closed. I wake up with a sore throat. Don't want to wait 2 more days to see my doctor AND miss work. Found these guys on Yelp. Amazing customer service, friendly tech Jessica had us laughing the whole time (I was miserable with pain). Nurse Colon was well educated and gave me several options on how to treat my throat issues. Would highly recommend this place to friends. read more

I have been to Next Level Urgent Care over the past 3 months for six different visits for an injured shoulder and for routine preventative care for needed COVID testing. I speak from experience as a veterinarian and businessman that operates a 24 hour veterinary hospital with eight doctors and 50 employees. Every time I have been to this clinic the staff has been extremely efficient, friendly, knowledgeable, concerned, and answered all of my questions. The front desk receptionist Vuressa, assistants Rachel and Sara, and PA Karen Lopez were all very very helpful tonight. I decided to write this review because I have been here six times and every time the experience has been positive. I am extremely impressed with how efficient and organized the team works and manages the flow of patients. In fact, I'm going to contact their hospital administrator to find out what they're doing to make their office run so well. It certainly could apply to my business. Next level urgent care fulfills an important need in our community by providing affordable and accessible medical care. read more

I came in as an urgent care related visit bright and early. The front desk staff was very pleasant during the intake process and escorted me into a room right away. The room was clean and organized. Felt very welcoming. My visit was complete under an hour after all the labs and testing was done. The healthcare provider and medical staff were very kind and attentive. They made me feel reassured that my care was in the best hands even after asking the same questions, haha. I would definitely recommend this location for outstanding care. read more

Jakeera and Koko assisted me from the time I came into the office until the time I left. Just making sure I was ok and did I need anything. I was asked if I needed water, and they bought back water and snacks. It's taking care of the patients' needs that stuck out for me. Ladies once again, you guys were amazing, and I will forever be grateful for your help. Keep doing what you do!!! read more

This location is terrible. It's by far the slowest service possible. They claim to be waiting on rooms. That's total BS. I've read their reviews & they're terrible. Yet all this business does is reply w I'm sorry about your experience. Keep your empty apologies & get your business running properly. Fix the problems. Your staff is terrible. They're slow, inattentive & it's almost like clients are inconveniencing them. There's nothing remotely close to urgent is this urgent care facility. read more

My appointment was at 11:45 I didn't leave until 2:30 just ridiculous and the doctor there was very unprofessional!!! I opened up my chart so that I could give her the name of my medications and she was like let me see for myself... no ma'am have you ever heard of hippa law??? I didn't give her consent to look in medical records and so on.... Then she came up with another problem... I just felt like she really didn't want to help me. read more

In the past, I've been pleased with the care here but this time was different. Apparently, this Clinic requires appointments now which is weird because the website says "walk-ins welcome." Not so. The receptionist was rather curt with me and denied me service saying they are only seeing people who have an appointment. read more

This place has the worst staff. Who Really don't know what they doing. And keep trying to charge my credit card for the same visit i went to months ago. And that I have already paid. And I wasn't even given an answer to this 1,200$ visit and is still adding to it -_- read more

Stay away from this place. They wasted my time yesterday, and today, only to tell me that they couldn't see me because they do not consider my injury to be work related. Waste of time dealing with people in this place. I actually could tell that the Dr wasn't open to being of any help. I will never come back here. read more

I went to urgent care because I had went to a Doctors office two days prior and they did nothing for me but write a prescription. I had a very painful spot in a very private area and the staff here treated me with as much professionalism and dignity as possible. They made me feel comfortable even though I was in so much pain. Michael and Beverly were absolutely amazing. If I have any issues with anything else I will most likely go back here before any other doctor because they care. Hard to find these days. Also while I was getting the procedure done the lady at the front desk contacted my insurance and had everything taken care of by the time I was out. Really couldn't ask for a better experience. Thank you so much guys! read more

If you are looking for an urgent care offering top-notch service, look no further!! I came across Next Level on my insurance's website, called to double-check they accepted my insurance, and headed toward their clinic on Katy Fort Bend Rd. The service they offered me was truly on another level and I'd recommend them to anyone looking for an urgent care facility. I came in around 7pm with severe back and abdominal pain, and I was greeted by Beronica at the front desk. She was very very nice, not your typical "I hate my job" kind of receptionist. I was asked a couple of questions and escorted to one of their rooms. My first impression was a great one, because the place was nicely decorated, the temperature was good (some places are crazy with the AC), everything was clean, and I did not smell that disgusting hospital smell that makes me never want to see a doctor. After around 3 minutes of waiting in my assigned room, Javier took my vitals and asked more questions. Then, I was seen by Dr. Beverly, who quickly diagnosed what I had, and explained to me what she found in my urine analysis. In a moment of so much pain and discomfort, the politeness of both Javier and Dr. Beverly was a blessing in disguise. Besides being awesome at what they do, they are skilled at making the patient feel at ease within just minutes being into the consultation. I never, EVER, get sick, but if I ever get sick again I'll make sure I'll visit Next Level once more. read more

I went in today for what I thought was a flu and ended up being strep, sinus and ear infections (I obviously am not a doctor). The NP Dorothy Colon and tech Jullius were awesome! I used the app to check in on line and was seen within 5 minutes of arrival. Dorothy took the time to ask a lot of questions about my symptoms and, while waiting for the strep test to complete, talked through medication options to pinpoint the best treatment based upon reactions to previous medicines-which I've never experienced before. Overall, I was in and out in a timely manner, the staff was super friendly and I left with a clear understanding of my treatment and follow up. This will for sure be my go to for any urgent care needs in future! read more

Everyone here was super amazing. I came in feeling terrible and especially didn't feel like having conversation. They were asking me about work and what not and really felt welcome. They were fast and got me out of there in under an hour. Definitely the only urgent care I'll ever be going to. read more

I highly recommended this urgent care to everyone! The office is beautiful and you never have to wait long at all when you use their app to check in! The front desk is always very nice and helpful. Love the nurse practitioner Dorothy Colon, I've seen her twice and at each visit she was been very through with her diagnoses. This last visit I had to get a shot and her medical assistant Janyll made it super easy and without a lot of pain. Thank you for always taking care of me! read more

Looking at urgent care different. I was feeling really bad for weeks. A coworker told me at Next Level Urgent Care Katy and we just say, anytime I need to be seen after hours this is where I will be going. I called my pcp for an appointment, to be told doctor out until the New Year. I really didn't want to pay $75 copay. After being greeted by Coco and Kayla, then treated my Dorothy Colon NP, I'm sold. They were the best from the front to the back. $75 well spent. Blessed beyond measure. They definitely care about their patients. I'm forever grateful and thankful. Thank you again Coco; Kayla & Dorothy Colon NP read more

Grateful for this new location to service our family needs. Showed to Urgent care with Allergic reaction and the crew present were quick to check me in (Kayla). I work in Healthcare industry so to see the promptness to important matters when one is feeling ill, is definitely a patient experience satisfier. Witnessed the team work help by other personnel (Blanca) with assisting Kayla in starting my IV as well to check on me while I received the meds needed. NP Colon was AMAZING hands down. Down to earth and thorough. I felt well taken care of and cared for. Will continue to use this facility for future Urgent visits. Thank y'all so much! PS) They truly do follow up with you to see how you're doing! read more