The Most Awful Hospital Experience…read more This has been one of the most awful and frightening experiences I have ever had in a hospital. I was brought here by ambulance after going into anaphylactic shock, and I expected to feel safe and cared for. Unfortunately, I have felt anything but that. I have received very little help from my nurse. When I ask other staff members for assistance, I am repeatedly told they will notify my nurse, but it can take over an hour before anyone responds. The machine beside me has been continuously beeping about every five minutes, and no one will come to address it. After repeatedly asking for help, I eventually gave up and have been sitting in a chair for six hours, simply so I can push the button myself to stop the alarm. This is completely unacceptable, especially for someone who has been through a serious medical emergency. I was also told I would be moved to another room, but I am still in the trauma unit with no ETA. At this point, I honestly feel like I may be discharged from here before I ever get moved. What has been even more terrifying is what has happened directly outside my room. Two extremely disturbing incidents occurred right outside my door, including one person yelling that he wanted someone to shoot him. I was absolutely terrified. I was crying uncontrollably and begged to be moved because I did not feel safe. I told my nurse directly that I felt unsafe and terrified and specifically asked that my concerns be documented in my medical record. She told me, "You're safe," and said someone would come in to speak with me. No one ever came. I was moved to the ER at 6am, the loud beeping was not only louder but constant and didn't have that button I could push to stop it. I actually grabbed the pillow and sheet and went to the bathroom and tried to sleep on the floor until someone knocked and needed in there. I went back to my room and just stood on the doorway crying and a nurse yelled from across the hallway ' do you need help' and I said I can't bare the beeping noise and she yelled back ' get in your bed I'll be there in a moment '. I've never been so humiliated in my life. I have now been awake for approximately 24 hours, I am exhausted, extremely anxious, and emotionally overwhelmed. I cannot stop crying. After being brought here in an ambulance for anaphylactic shock, I should not have to spend hours feeling ignored, frightened, and unsafe. I understand that hospitals are busy and that staff members have difficult jobs. But patients who are scared, medically vulnerable, and asking for help deserve to be listened to and treated with compassion. I sincerely hope hospital administration takes this review seriously and investigates what happened. No patient should have to sit alone in a chair for six hours pushing a beeping machine's button or beg repeatedly for help while feeling unsafe and terrified.

I am sharing this because my sister's experience at Memorial Hermann Katy Hospital was deeply…read moreconcerning and we believe it deserves attention. My sister is currently battling stage 4 pancreatic cancer and went to the ER on August 3, 2026 after coughing up blood multiple times within 24 hours. During her visit, the physician became hostile after learning she had previously filed a complaint about his care. He referenced her complaint, and she reports he made a discriminatory statement toward her. She requested the physician's name so she could properly document her concerns and file a grievance, but staff refused to provide it. She also requested another physician and was told one would not be provided. She left feeling dismissed and distressed and ultimately sought care at another hospital. After reviewing her medical records, we saw they lied on why she left. They said she wanted other medication when they had not even evaluated her yet, not did she asks for any meds. This place is abhorrent!! They know what they are doing is violating patient rights and do not care. They think they are above law and compliance. If you or a loved one have experienced concerns involving patient neglect, discrimination, retaliation after filing a complaint, or similar treatment at Memorial Hermann Katy Hospital, please feel free to contact me at mariahoashe23@gmail.com. We are gathering information and want to hear from others who may have had similar experiences. We will hold them accountable.

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

Brought my dad to the urgent care after taking an injury to his ribs. When we arrived at about…read more10:30am, there were no other patients so he was checked in immediately and seen by the doctor within minutes. I've never been to such an urgent care with such fast and attentive service. Doctor Chang ordered a CT scan to check the abdomen, ribs and liver area and was fine with the scan in under 5 minutes of admittance. So glad we came here. Now I will say the imaging results are making up for the speedy check-in. It's been over an hour since the CT scan and still awaiting results. So while the check-in process was speedy, getting the results back will test your patience considering how fast the admittance process was. In any case, it's still a great facility. Clean, quiet, friendly staff. I hope I don't need urgent care but if I'm in Houston and find myself in a jam, I would certainly choose to come here.

Came here for family members surgery. From all the initial visits, testing, surgery day I was…read morepleased. Great communication, staff and scheduling options. All the staff is super kind and as helpful as could be. I purposely chose here for the Dr. The orthopedic surgeon was quick and straightforward about options and recovery. Dr even got us in on their non surgery day as there were complications that needed urgency with scheduling. The only down fall is it was very loud, they were undergoing construction. It's renovations, had to happen to stay up to date! Lastly the food was terrible unfortunately. I have had better hospital food. Other than that the care is what was important. Lastly valet is available complimentary. I still tipped but it was not expected.

Went here for the last appointment for my husband to check and see if the bone in the finger is…read morehealing...looks good and healing perfectly without surgery...thank you GOD Of course the staff is awesome from check in, the MA, to the xray tech and of course the doctor is the greatest... Overall experience is always wonderful

I am extremely disappointed in the level of care I've received from SBCHC. It has taken nearly a…read moremonth for them to submit a valid pre-authorization to my insurance, and as of now, it still has not been completed correctly. Meanwhile, I am in ongoing pain and unable to move forward with necessary care. I've had to repeatedly follow up on an issue that should have been handled promptly and professionally. Communication has been poor, follow-through has been lacking, and there seems to be no urgency or accountability--despite the fact that delays like this directly affect patients' health and quality of life. I understand that SBCHC is a community health center, but that does not excuse substandard care. Patients still deserve timely coordination, basic administrative competence, and compassion--especially when they are dealing with pain. This experience has left me feeling ignored and unsupported. I would not recommend this provider to anyone who needs reliable, responsive care.

Biggest scam artist I've ever seen. Made me pay 5 separate times for a vaccine I needed no matter…read morewhat for a medical nursing program I'm in and each time they claimed it was a "mistake" on there part but everything was fixed, heard that at least twice on my visit. Sat in the lobby for an hour and a half and had to pay 200 bucks for the "appointment". I came to get a vaccine not to sit in your lobby. Wouldn't be an issue on the wait if there WAS ANYONE OTHER PATIENTS THERE!!! In the two and a half hours I was there I saw one other patient. Don't come here, find the next nearest medical clinic. Don't waste your time or your money. Manager was rude the whole time as well, speaking to me as if I'm a child in a sarcastic tone. Could go on and on about how terrible the visit was. Left feeling disappointed, frustrated, and robbed. Beyond terrible visit.

Unfortunately, the office was already running pretty far behind even though it was only 9am. So…read moreeven though my appointment was at 9, I didn't see the doctor until about 9:45. However, she was excellent. Very nice, very thorough. She took her time and didn't make me feel as though I was being rushed out of there. Excellent bedside manner. Very positive experience, regardless of the wait time.

I received a call this morning for my upcoming 1:30 appointment. Apparently the doctor is out…read moretoday. They rescheduled me to tomorrow. I'm going to make them pay my copay since they canceled on me within less than 24 hours. As they charge a cancelation fee for patients. We'll see if it's going to be a fight with Andy their "office manager".

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

I just changed my PCP to Dr. Randa Djendou at Houston Methodist Primary Care Group. Boy did I make…read morean awesome decision choosing her. She is absolutely amazing. She takes her time to explain everything in detail. Her bed side manners are the best I've ever seen by a doctor. Her staff is also extremely courteous. I waited less than 5 minutes in the lobby before they put me in a room. It's been so long since I've been at a doctors office that's promptly with your scheduled appointment time. If you are looking for a PCP see is definitely the one to choose.

I had been going to the same doctor for years and he retired so I had to find a new place. I did…read morelots of research and came across Houston Methodist group and they had great reviews so I had to give them a try. I went to see Dr. Tina T. Luu and she was very informative, listened carefully and was very nice. I will be seeing her for any future appointments since I was so happy with my visit.

As a quick alternative to the Dr or ER this is my go to for minor issues! I am always seen by the…read moreDr within 10 minutes of arriving and usually out the door in under 30 minutes

I'm impressed. Everyone from the front desk & nurse, to Dr. Koy was friendly, kind, and efficient…read more I was able to get an appointment for less than an hour from my phone call. Dr. Koy was able to identify a recurring problem and explain it to me. Parking was a bit of an issue due to the restaurant nearby. I will definitely be returning (if necessary).

It started off good except for the last few recent incidents. My Dr, Dr Safari was so rude. I have…read morebipolar and my manic was showing because I was so nervous I wouldn't get answers which I didn't. He even said should we cancel this appointment because of how you're acting. How sad a Dr couldn't help when mental health was involved. That was beyond disturbing he didn't even care. I left feeling sad and defeated. He was awful to me. Then not too much later I got a huge abscess on my face and I couldn't get an appointment for weeks and this was emergent as it was extremely bad. So I had to find another Dr. but I have all these symptoms and no one wants to listen to me. I continue to experience pain and rashes and stuff and it isn't stopping. No one cares. I'm just blown off. But Dr Safari really let me down.

Went to this establishment for health care. A was a new patient but was checked in quickly. Prior…read moreto my appointment they advised me to bring in my X-rays and reading. Got to the back asked the X-ray technician that X-rays were already taken and to whom could I give them to. A black female came back to speak with me. I noticed she didn't like me asking questions. I informed her that this facility told me to bring them (X-rays and documents) and wanted them to have them and needed an email to send them. Well this upset her, stormed away. Seeing this disingenuous behavior and empathy for patients. I decided to sought out another doctor. The X-ray tech was super nice and convinced me to speak with the office manager. She told me if I didn't this behavior would continue. Which means this female has done it before. Anyways I express my concern and lack of respect and professionalism towards patients. I don't have any faith in the office manger, I told her I believe this behavior occurred before with no Consequences. She replied with a smark response "you are wrong". I bet that medical assistance is still working and she will continue to work there. So I spend $40 today for a doctor's visit where staff are unprofessional to patients. People of Katy, I don't not recommend this establishment, I should have read their reviews before setting up an appointment.

There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

We enjoyed the experience at Next Level the Drs seem knowledgeable and you're in and out quickly.read more