Our entire visit has been so pleasant, from the front desk staff to seeing the doctor we were treated with so much care

Take my daughter here few times Dr.Bobbey really listen and see you in a timely manner my daughter like her that's all that counts will be back soon for school check ups read more

Best center I've been to. Staff is awesome and goes out and beyond to get you taken care of. Highly recommend

The nurses and doctors in this office are VERY sweet. HOWEVER, the number of times we have been forgotten about in this office is insane. The number of times we have spent OVER 2 hours in this office EVEN AFTER ARRIVING EARLY for simple checkups is also insane. I've taken all of my children here for 8+ years but unfortunately I think we will be looking for a new pediatric office after being forgotten about again today. Had to remind staff we were still there, again. Staff asked which room and then apologized saying they were running a little behind. The entire center was already closed and completely empty besides a couple nurses who looked like they were already getting ready to leave. Disappointing and unfortunately can not keep doing this every time we need to see a pediatrician. read more

I hardly ever leave reviews but this time I felt like I had to because I was shocked at the negative reviews on here. My son who is now 18 has been coming to this doctor since he was 10 and my 7 year old daughter since she was born. We have never had any issues. The doctors are awesome, Dr Knoebel and Dr Um have been the ones we usually go to. And in regards to the front desk they have never been rude on the contrary I feel like everyone is always so nice I also love that they have the sick side and well side separated I would definitely recommend this place read more

Choosing the Pediatric Center was the best decision I could have ever made for my children. The Doctors, nurse and office personnel are the best. They are kind and care for each one of my children's needs. I suggest the Pediatric Center to everyone! read more

Our family has used Michael Borenstein Pediatrics for 25 years. Now my nieces and nephews take their own children there. We've always had such a great experience and I know my girls are in great hands with any nurse or doctor that we have seen. The front staff has always been attentive , friendly and courteous at all their convenient locations we have visited! With that said my mouth dropped when I read the recent reviews. This is a hard time for all .... Please be kind and remember that we are all going through this difficult time together. We will continue to use MB pediatrics and will continue to highly recommend them. Thank you to all the staff for your commitment to our children. I appreciate you! read more

I enjoy taking my son Roman here for his monthly check ups. They always handle him with the best of care. I always have the best experiences visiting this office, they are very quick getting us in and out. The nurses are very polite especially Miss Ruby Franco. read more

Terrible. You will wait over 2 hours to be seen. Staff is rude and does not care if your child is sick or screaming. Very unorganized. Office manager is terrible and will yell over you if you bring concerns. Very unprofessional, insincere, dishonest. The doctors are great, but they are in dire need of new management and staff. read more

I had to change pediatrician due to insurance and was assigned the pediatric center. It's not easy changing pediatricians when you have a good rapport and you trust those taking care of your kids but as is life and the change had to be made. First visit needed to be a sick visit for my 3 month old so I called- after two rings they picked up and immediately registered my three kids in a matter of minutes and then asked me what time I wanted to come. It wasn't what was convenient for them but what I could make happen since I was the one with the sick child. I asked about an appointment within the hour and next thing I know I'm at the office waiting. We were taken back on time (wow) and saw the doctor. The staff is courteous and friendly, the doctors are professional and thorough. So glad we found this new location and clinic. As a note there are three pediatric center locations and you can make an appointment on the phone or online for any of those centers and the downtown Richmond one is open Saturday mornings and open as a walk in clinic from 7a to 9a on weekdays. read more

Never have I ever encountered a more poorly run doctor's office. I encourage you to take your child elsewhere. They are consistently rude, slow to respond, rude and they make appointments over the phone and claim no knowledge of it when you arrive. read more

The doctors and staff at this practice are wonderful! From the ease of scheduling and availability. If you leave a message, a staff or nurse will follow up if you have questions and prescription orders. We have been seeing Dr. Knoebel for the past 8 years for my son and daughter. She is always professional, listens to our concerns, and recommends on what care is needed. I would highly recommend her as your pediatrician. We have seen Dr. Bobbey twice when Dr. Knoebel wasn't available and she was helpful, professional, and answered all of concerns. We recently came in when my daughter had a high fever the night before and I was able to call schedule the same morning. We were able to get a rapid test done right away, advised on what precautions to take, and let us know that their office was available even during off hours if we needed to make an emergency call. Luckily, we didn't need to. It is comforting to know that service is available. I haven't had any problems coming here and I would recommend this practice if you need to find a pediatrician. Thank you to all the staff, nurses, and doctors! Stay safe. read more

This is their newest location located inside the large medical building by the Starbucks. We have been twice and haven't had to wait more than five minutes in the waiting room. I love how they have a sick/well side. We got in and out within 20 minutes and everyone was super friendly and nice. Scheduling an appointment is easy and they will get you in same day if your little one is sick. My older 18 year old came here as well when he was little and it's the same friendly place! read more

Extremely slow!!! Did the pre check in and still waiting over 30 minutes to be called back for a well visit. Terrible.

I think in almost 4yrs with 5 kids we've seen a DR a handful of times, the rest has been a NP. It's been fine, since most of their care comes from specialists and all I needed was referrals and med refills but ever since their referral lady changed it has been a nightmare all of our referrals have expired and they are continuous care referrals that in 3yrs I haven't had issues with, now a simple renewal of the same referral ended up changing our specialist, so we would have to start all over again. I spoke with our specialty Dr and even she agreed that my kids needed better care. If I have to explain what it is they have and why it merits a referral that's a concern. read more

We absolutely love the Pediatric center. I started taking my son to the Richmond location when we moved back to Texas. The doctors were so helpful and everyone was very nice, billing was simple, the office was clean, and getting a same day appointment was not a problem. They then opened the katy location right next to our house and we love going there and the convenience of getting our prescriptions filled in the same building! The staff in katy are friendly and very quick to help. I really appreciate how the waiting room is split into sick and not sick patients. read more

I love this office. They are easy to schedule with, even for sick visits. The nurses actually return your calls promptly and are very sweet and helpful. They handle prescription refills and school forms quickly with no fuss. Dr. Knoebel is also great and we have enjoyed having her for our child's dr. We used to go to another popular pediatrics office in Katy and their staff were terrible to deal with and I could never call and talk to a real person, charged for forms to be filled out, refills were a nightmare etc. This Pediatric Center office is night and day better for our family. read more

The staff there are amazing. I called at 2:30 for a sick visit for my son and without hesitation they asked me what time can I be there? We saw Erica Brobbey she was great with our son who hates doctors. Overall, AWESOME STAFF AND DOCTORS! read more

Convenient location, no long waits can easily get in for appointments unless it's the beginning of school season.

Hate going to the doctors office unless absolutely necessary! But love talking to add. Kathleen about my child's condition. She listens, is very patient, understanding, kind, and her advise is always in the interest of the child. Recently though and I do believe it's because the office has gotten busier, the doc will semi rush the appointment but that's understandable when you are trying to fit patients. This doctors office also has an online portal for their patients where you are able to log in and view vaccination records, current medications, ask the doctor a question, track your child's past vital signs etc. The insurance companies they accept and work with are listed plain and clear on their website. read more

Pediatric Center - Clean and organized doctors office - Pediatricians Near Me - Richmond, Texas

I don't know what it is about this place but it's like I always have to deal with a rude staff member. Today girl on the phone that before I could even finish my sentence JUMPS right in the middle of my explanation with such annoyance and irritability that I almost lost my cool. If you hate your job that much,let your MANAGER know you have a problem with it and see what she has to say about it, don't take it out on the people calling to schedule an appointment. What makes you think you can afford to be that way with people and keep business running. Go work somewhere else with that nastiness. Working at a pediatric clinic is not for you. I also had to deal with the front desk and have only had 1 good experience there where they were actually nice, that when I said good morning they acknowledged me and smiled back, the other times they're talking about their weekend plans and god forbid you have to ask something because they roll their eyes and sigh for interrupting their chit chat. After this next visit I get the same thing then MISSION COMPLETED I will not be returning. 3 out of 4 visits to be like that is not ok. Business owner clearly hasn't had a stern talk to the Manager or staff yet I saw the same reply post of "sorry, etc etc. Talk to the manager. I'm a pretty chill person but damn. read more

I had planned to transition my daughter to one of the doctors here, but changed my mind after speaking to the Medical Billing Clerk. I had a few questions regarding cost of service, and from the start of our conversation the lady was rude and aggressive. I was trying to understand the information she was providing me, so I asked her to clarify on something. Her response was very curt, that she had already answered that question and her lack of patience served as a very poor first impression. We will not be bringing our daughter to this facility for the sole factor that the customer service was very much lacking. read more

Karen Is one the docs there and very very aggressive and rude. Took my child here and normally I would see a NP or PA but decided to give the doc a try. She continued to roll her eyes during conversations and then briefly saw child and never came back for follow up. Instead she wrote a note on a blank paper and told aid to give to me. I wouldn't recommend this place especially when pediatric docs are trained to be caring. She missed that lesson I guess. You decide ; but for me I won't be going back. Too many doctors in Texas children for this nonsense. read more

I tried to do our well check in August before school started to get my son's asthma medicine refilled. I wanted to be organized and have all things handled before school started. I was told they would just call in the refills because he was doing good. His prescriptions run out, I try to have them call it in, and instead here I am now sitting in an office on one of our few days off. We have been here over 45 minutes and extremely frustrated. They do not handle business like a well established doctor's office should handle business...extremely unprofessional. read more

I absolutely love going to this center! We typically see Kathleen Knoebel, MD, FAAP and she is so nice and very understanding and she listens she don't cut us off with a answer right away she listen to our concerns tell us what the old ways, what a myth, what we can do, what we should do, what it needed and basically she is perfect. We live in the galleria area so the drive is a bit far but it is worth it! if Kathleen is not available we also see Dr. Christine Mathew she was very nice and educational! read more

Rudest office staff I've ever experienced. I have been very loyal to this Pediatric Center location with my 3 children for years and they treated me like dirt on my last visit with my sick child! I am looking for a new doctors group to take my 3 children asap! read more

We are coming to this place for almost 3 years already. At the beginning I liked the place, it's nice and clean. When my daughter got sick it was a couple of time that they missed diagnosis. However, I found Dr. Knoebel and she's in my opinion one of the best from all the doctors there. The nurses and the people in the front desk are terrible, but it was ok just to get service with that doctor. The big problem gets real when one of you children gets sick, and it's even worst when during the weekend or when you have to talk to the on call person. They are so unprofessional, you can wait for our with you sick child with no answer. If they have time or they want to answer your question you have a lucky day. Some time they didn't try to listen to my child problem they just the hospital, with a problem that wasn't that serious. Right now I just want to find a better place to get service for my children. read more

We had been to this center branch at Main Street, Richmond and experience was good due to understanding doctor. Our kid got sick, they give us appointment at this new location branch but after checked in turns out to be a visit with Nurse Practitioner. She neither answer satisfactorily not outlined any course of action, expected symptoms etc, and did everything in a rush (spent just few minutes) and wrap up the stuff saying she will dispense meds (we got anti-histamines!!!). My ask is when a few months old kid are sick: they need to be seen by a qualified pediatrician, not by so-obvious inexperience NP. read more

Doctors are nice, but I will never go back since the receptionist is horrid! I read a similar review on the main campus page. I was hoping to have an office near home, however, the rude reception that I get every time I have come here makes me want to go back to Cinco Ranch Pediatrics-which is far away. What a bummer that one vital role is being done so poorly. read more

We have been seeing this group of doctors at the main location for several years now. The Grand Parkway location opened not too long ago an its horrible. The doctors are the same as the main location but the receptionist need to be replaced. Me giving her the benefit of the doubt made me stay longer than I should have. There where many times that I was ignored by her and was treated rudely. I have also witness her being rude to another parent. My husband has also complained about the way she handles things. I have brought it up to the managers attention I believe her name is Debbie or Deborah and nothing has been corrected. What made us leave was that my daughter was sick about 2 weeks ago and she was denied service. They took her temperature at the office took note of it and then my husband and my daughter were kicked out because something was wrong with our insurance. Did not allow us to explain or continue to see the doctor even if we where willing to pay out of pocket because she was sick. Turns out that we had dual coverage meaning they were going to get paid regardless. The manager also stated that she would contact my husband to clarify things it's been 2 weeks and he has not received a call from her Therefore we are switching providers. If you can stay away from this place do so. There are so many great doctors in the Richmond/ Katy area but not everyone hires a good staff. Usually the staff is who you encounter before seeing the doctor. I've been first seeing doctor reviews then narrowing it down to how the staff answers the phone or how they help me when I walk in. read more