1-Star Review - Pearle Vision
I had an extremely frustrating experience with Pearle Vision, and I would not recommend their services based on how they handled their own mistake.
I made an appointment to get a new prescription for glasses. After receiving the prescription from Pearle Vision, I purchased a new pair of glasses from another retailer, spending approximately $300. When my glasses arrived, I discovered that one of the lenses had the wrong prescription.
I contacted Pearle Vision to explain the issue and asked if they could help fix the glasses since the mistake came directly from their prescription. The optometrist admitted that she had forgotten to include a 1 in the axis measurement, resulting in an incorrect prescription.
Although they corrected the prescription, they refused to take responsibility for the mistake or help fix the glasses I had already purchased. I was left with a $300 pair of glasses that I couldn't properly use because of their error.
To make matters worse, I ordered new lenses with the corrected prescription and called Pearle Vision to ask if they could simply pop the new lenses into my existing frames as a courtesy. I was told over the phone that they could do this. So I took the new lenses to the store, only to be told that they would not install them.
Absolutely unacceptable customer service. They admitted their mistake, corrected the prescription, and still left me to deal with the financial consequences of their error. I was given conflicting information over the phone and in person, and after all of this, I am still stuck paying for a mistake I did not make.
Mistakes happen, but how a business handles those mistakes says everything about its customer service. In this case, Pearle Vision failed to take responsibility, failed to provide a reasonable solution, and wasted my time and money.
I would strongly caution anyone considering getting a prescription here to double-check everything before spending money on new glasses. read more
