Ok, this is not my Eye Dr. but they saved me when I was in a real predicament so they're getting a…read more5 Star Yelp review for outstanding customer service. I was on my way to WI from Indianapolis when my husband called to tell me I left my overnight bag at home. By that point, I was almost to Chicago (over 3 hours from home) and I had to be somewhere at a certain time for a paid weekend opportunity taking photos of murals in their town. My vision is terrible. And my contacts are supposed to be changed daily. I didn't even have my glasses. I left on a Friday and wouldn't be back until Sunday and usually after more than a day or wear, the contacts start to break down. I absolutely cannot see without them or my glasses and I was traveling alone. I happened by this spot while getting gas and popped in to see if by some chance they might have samples in my prescription and they did!!! They seriously saved me so much anxiety over the weekend and now I have several pairs to get me through if I need them. Thank you, thank you, thank you.

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I would put zero. I have glasses that I cant wear as they cause me migraines. Now I'm finding out…read morethey dont offer refunds. These glasses cost me a lot of money. Im getting a lot of attitude now i dont need it nor do i deserve it. What am i supposed to do go back to a store that i dont feel comfortable. I guess so.​

Dr. Hugh Goggins is retired & his office is permanently closed. He was an outstanding doctor & all…read morehis patients loved him. I hope he enjoys his retirement . It is well deserved.

Dr Goggins has been my optometrist for many years and has always taken such good care of me…read more Wonderful staff, great selection of eyeglass frames. I 100% trust and recommend Dr Goggins

I went into the store for an exam and I brought my son. We didn't have an appointment but the…read moremanager and doctor found s way to fit us in. First let me say this was amazing. I never had a manager work with my timing like this before. The doctor took the time to ask questions to understand me the patient. The doctor explained thoroughly what her next steps were and it was a breeze Now came for looking for a frame or frames that would fit me. The manager helped me and not only did she provide her opinion but asked the opinion of her staff which ranged in age giving me honest opinions so I do not look weird The experience was well worth the time and effort. I recommend people needing eyewear to visit them

My previous review I had a bad experience, but I was wrong in my last review and I apologize the…read morestaff and management at for eyes are incredible people they're very nice and caring. I took things the wrong way and then I sat down with management and we work things out. Very awesome place to go to get glasses the staff and doctors there are caring kind and loyal best place to go to for an eye appointment.

We have been with Kirk for many years. Our cataract surgeries were flawless (we are older), and…read moretheir annual exams are very thorough and the staff is very professional, and the doctors are well qualified and we are just so pleased with this office. Any one that we have recommended to Kirk has told me they are very pleased. Highly recommend.

I went for a cataract surgery consultation. I saw Scott Kirk and was told that surgery was an…read moreoption. However, he was very condescending and so I decided to wait and look for other surgeons. When I called and asked about information for another doctor several details in my file were incorrect. The staff kept giving me different answers and were completely unapologetic about the mistakes. Customer service was horrible. I wouldn't trust my eyes with a place that got so many things wrong. I will not be going back.

Let me tell you why I voted % Stars. Because anyone who voted a One Star must have had their eyes…read moregouged out by medical assistant named "Igor". Since that probably didn't happen, let me give you a real assessment. I was a patient of Dr. Alongi for years. Good guy, University of IL grad, and fun to talk to. He retired, smart move, get over it. Dr. Kovacs is FANTASTIC! She has a great manor, is very thorough and knows her stuff. She is great and following Dr. Alongi, is in a challenging place. But she performs great. I don't know if a "Five" or a "Four" but split hairs and rate the a "4.5".

I had an appt on Thursday the 3rd of Sept 2026 for eye exam and new lenses at the Tri State Parkway…read moreoffice in Gurnee. I normally go to the Dilleys Road location but accidentally made this appt. I thought well no worries it's the same company should be good to go.The exam went well and was told I would be notified when my lenses were ready. I picked up my lenses on the 16th. They took my frames they issued me a year ago, put in the new lenses and that was it. I expected them to maybe at least take a look and ensure they were sitting on my face correctly as the Dilleys Road staff did last time? Nope. A few days later I had to return to the Tri State office to have them adjusted as they were were resting on my cheeks causing discomfort and my family and friend's were noticing they were crooked on my face now. The staff stated they had to re-wire them. Couple of days after that one of the lenses just fell out! I called the Tri-State office again and spoke with Mary. She told me to try to come in that day, which was a Thursday, because Friday they would be very busy and I would have to wait. You would think an already existing customer having already paid and still experiencing issues, especially with a lens falling out, would take priority? I only had two choices call my husband so he could take time off of work to drive me or find my old pair of glasses I had that MyEyeDoctor issued me a couple years earlier. Thank goodness I found my old glasses! I drove in to Tri State office again and Mary repaired them. We'll today, the 27th, my scarf got snagged by my glasses. When I took a look I see that there is a piece of the line that holds/supports the glasses sticking out in more than one place now. Also the line and the glasses are not laying flat in the frames! After $254 I paid and the $1126.00 that my insurance paid you would think I would have a reliable pair of glasses to wear. I don't.

Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!

It's the last day of the year and I need to use up my FSA dollars so Visionworks it is. I was on a…read moremission for clear eyeglasses and found a pair that I liked. The lady helping me answered all my questions and even gave me a sweet deal for both my eyeglasses and some contacts. After going to LensCrafters and America's Best, Visionworks was the one in network for my VSP Insurance. The lady helping was able to use my insurance towards the contacts and 60% off on my eyeglasses. I also needed progressive lenses along with Bluelight filter and anti-glare. They have a good selection of some off brands and also Ray Bans, DKNY, Michael Kors, etc. they don't really carry the luxury brands like Gucci, or Versace so if you are looking for those you won't find them here. I've always gone to Visionworks for eyeglasses as they usually have pretty good prices for decent glasses. This one is located inside Gurnee Mills Mall close to entrance J.

First time here. I called and made an appt. Got one same day. The lady that answered was very…read morehelpful in figuring out if they accepted my insurance. Came in the front desk guy I believe he was the store manager seemed annoyed with me at first due to it took me some time to recall certain numbers and addresses since I'm new to the state. But I kept my patience. Maybe he was having a rough day. When I was finished with appt his attitude was better. The optometrist and optometry tech were great! I didn't get the optometry tech name. But the optometrist was Dr. O'Neal. Definitely would get seen my them again.

What a fantastic visit ! As soon as I walked in , I was greeted with such a warm welcome that I…read moreimmediately felt comfortable . Dr. Young provided an exceptionally thorough and attentive eye exam, taking the time to explain each step clearly. her recommendation for glasses was spot on -the fit perfectly are comfortable and look great on me. I truly appreciate her expertise and kindness. Thank you to dr. Young and the entire team at AccuVision for your kindness and professionalism,

This facility could screw up a 1 car funeral. Their follow up on issues doesn't exist. The…read moremanager was supposed to call me about an issue. Said she'd call me on that following Wednesday, when the Dr. was back in. When I didn't hear from her by mid afternoon, I called and she asked me to remind her what she was supposed to call me on. She clearly wasn't going to follow up with me. They were supposed to fax over records to the Retina specialist they referred me to and never did. I would call to see where if my new glasses were in and they said a couple more days. about an hour later I got a text stating they were in. This happened 2X. Terrible terrible.

Very friendly and accommodating. Doctor was patient and kind; time was taken to answer all my…read morequestions.

Although the physician I see is very good, the optical department is not. The staff was not at all…read morehelpful as I was looking for new glasses, so consequently I chose frames that did not fit at all. They sit too close to my face and are constantly smeared. I had to clean them 8~10 times a day. When I returned to have them adjusted, I was curtly told there was nothing they could do. After months of frustration, I ordered a pair from Eyebuydiret that were a quarter of the cost and have more features. I now have a very expensive pair of glasses I never wear.