My daughter and myself are patients here and have always been taken on time and the Dr.s and staff are all friendly and knowledgeable. I think we've been coming to the Fullerton location for 6 plus years. read more

The last three times I've been here, I've had to wait over 20 minutes. The front desk workers offered no apologies were very rude and unhelpful. I would not recommend coming here if you want to be seen on time. read more

Gloria is a manager who really cares about the customer and she is one of the main reasons we come back, year after year. She and Mariana helped me pick out my glasses (mind you Gloria moves around like the speed of lighting and is in 3 places at once). I love that they take my VSP insurance plan and we go to this Pearle even on the alternate years where we have no coverage. Extremely happy with the product and fine customer service. read more

Gloria is a manager who really cares about the customer and she is one of the main reasons we come back, year after year. She and Ashley helped me pick out my glasses (mind you Gloria moves around like the speed of lighting and is in 3 places at once). I love that they take my VSP insurance plan and we go to this Pearle even on the alternate years where we have no coverage. Gloria also made sure to satisfy my husband's need for new lenses and helped him with repairing his old frame while we waited. Ashley was very accommodating as well and was happy to let me try on as many frames as I needed to in order to pick just the perfect pair. Of course I bought the first pair I tried on, lol. read more

They used to be very good. I got a pair of glasses from them. 10 or 15 years ago. It's one of the best pairs of glasses I ever had. I used them for driving for years. They don't make good glasses any more. I purchased a pair of glasses from them. about a year ago. And they were not good. And that's why I gave it this bad rating. read more

Went to Pearl Vision a few months ago because they accepted my insurance and I needed glasses. The eye exam was fine, the wait time was short and the doctor was nice. I spent a fair amount of time looking at frames and finally settled on a pair that felt good on but also on top of my head. I wasn't prescribed bifocals so I knew I would have my glasses propped on my head when I was reading. About a week later I picked up my glasses. Immediately I knew there was a problem. They did not fit well at all, they were very loose. I told this to the young man helping me (all the people up front seem very young. Possibly high school?) and he said he would try to adjust the frames. He comes back 20 minutes later and I try them again and they are exactly the same. I couldn't stay any longer so I took the glasses with me and told him if they didn't work I would be back the next day. That evening I tried out the glasses. When I looked down they fell off my face. When I sneezed the literally flew across the room. Unfortunately I'm not exaggerating. I returned the next day and immediately went to find those frames that once fit do well. Found them, and took a picture of the glasses I received next to the floor model (see photo below) Frickin ridiculous. I showed the 2 pair of glasses to a young lady who asked if I needed help, and she suggested that it was my fault. I must have stretched out those glasses in the 18 hours I had them, even though I was asleep 9 of those hours . There's really nothing worse than a business not taking accountability. After I pointed out that my head is not the size of Uncle Fester, she offered to pop my lenses into the floor model frames. Great. Even though I didn't like the color, I agreed since I needed the glasses for an upcoming trip. And guess what? These frames, which I paid well over $300 with insurance(!!!) are now stretched out as hell. Don't be surprised if PV passes on someone else's returned frames to you. They will do so within batting an eye. Never again. read more

Pearle Vision - Look at those stretched out frames they tried to pass on to me! - Optometrists Near Me - Chicago, Illinois

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Jennifer is the bomb diggity! Very attentive and answered all my questions. I've been going to this Pearle Vision for a very long time and they've always gotten me in and out. read more

AVOID THIS PLACE LIKE THE PLAGUE have come here several times over the years without issue. My most recent experience will definitely be my last. I brought in my own frames to have lenses made for them. Just as we were finishing up I was told I need to sign a waiver releasing Pearle from liability if the frame broke. I never had to sign that waiver in the past so I was weary but the representative said "oh that never happens" so I went ahead and signed it. Guess what? They broke the frame. Not only did they break the frame, it's been six months and after two calls I haven't received a refund for the lenses I paid for. On my last call I was told I needed to come in to the store so my card could be refunded. So now I have to go out of my way to go to the store to get my refund. They should pay me interest on my money they've had for 6 months. Go to Eye Mechanix on Clybourn. No waiver and wonderful customer service. Spencer- Your response is too late and too little. I paid over $200 for those frames and I don't think "sorry we broke them" is good enough. I understand I signed a waiver but nowhere in that waiver did it say I couldn't explain what happened in my review and let people make their own opinions. read more

I've been going to Dr Mokaya to get my eye exams yearly for the last 5 years or so. She is GREAT. I highly recommend Dr Mokaya. She's very knowledgeable and friendly and helpful. I've found the best possible contact brand for me w Dr Mokaya's help. I don't get my glasses at this store, but I do get the lenses reset for the glasses I do have that I purchased at a different store. And that is why I knocked off 1 star: the glasses I have from another store are very cool and expensive ones. I believe the dude who works at Pearle Vision messed up my frames the last time I got new lenses put in back in Feb of this year. I'm ready for new frames anyway so I'm not TOO upset, but still, you guys should be more careful about messing up people's frames. Like I'm pretty sure the lenses were made a tad too big and therefore, he had to jam the screw into the frame to hold the lenses in. Anyway, this has only happened w the one pair of frames and like I said, I'm not TOO upset about it, but I know others would be. This store has very convenient street parking where you can pay meters or use the convenient ParkChicago app. read more

This is a phenomenal place with great customer service and a wide selection of eyewear. The facility is gorgeous and they have all of the high cutting-edge equipment. I haven't had an eye exam in almost eight years and Dr. Contreras was extremely nice and helpful. He was very professional, friendly, and very thorough in his eye screening. Furthermore, Mary and Jessica did an amazing job during my eye pre testing. The moment I stepping into the store I was greeted nicely and was taken care of with no hesitation. Jessica was the sweetest and will go above and beyond to ensure you walk out of the store with the best option for you. She spent so much time helping me find the exact frame I wanted(I'm very picky) and educated me on the different lenses and helped me select the perfect additions for my personal needs. I highly recommend this place for anyone looking to their eyes examined and for eyeglass purchases. The selection they have and the service is the best around. Thank you lovely ladies and thank you Dr. Contreras for your help, you were all amazing and I will be coming back! read more

Almost twenty years ago I walked into this Pearle Vision Center and I've been having my glasses made here and my eyes examined ever since. I won't go any place else. I rely on Sam Mehedinti to take care of me. He always selects my frames and I get nothing but compliments. Everyone is so nice! They carry all the designer brands and their prices are comparable to other places. Occasionally they run specials and they accept most insurances. I trust the doctors here and the staff and if you decide to try this Pearle, ask for Sam. He'll take good care of you. read more

Pearle Vision - This was the last pair of glasses I bought from Pearle. They're Valentino with Transition lenses. Love them! - Optometrists Near Me - Chicago, Illinois

Pearle Vision has great customer service overall but I want to take a minute to say that Jennifer did an amazing job with my kids and myself today. She made my kids feel comfortable & answered all of our questions. thank you Jennifer! read more

Very satisfied with my visit. Got my daughter glasses and Izamar, the optician that was there was pleasantly helpful.

Upon entry there are signs outside to review, regarding waiting to enter due to COVID. I was greeted by Maria and she assisted me through their COVID-19 protocol. I was directed to the waiting area. The Doctor I saw was Dr. Contreras, he was super nice and explained my treatment and new prescription with great detail. After my exam I was greeted and helped by Jennifer who was absolutely amazing!!! She took the time to help me look at many different pairs of glasses, she answered all of my questions and always had a great attitude. This entire experience was a grandslam! I would refer anyone here. read more

This is only my second review in my life and am 65 years old. I feel compelled to write a review to let everyone know what a wonderful experience I have had at Pearle Vision Riverpoint. I have always been treated like family. There is always a friendly greeting and they call me by name as my family and I have had long time care Pearle Vision Riverpoint. Sam is someone you need to meet! Sam will help you select the right frame. I can guarantee complements will flow. Sam understands how to fit you with a beautiful flattering frame. Sam's keen design expertise coupled with his knowledge of inventory and what works with your facial features is a winning combination. Pearle Vision always carries beautiful frames at all price ranges making selection difficult. I have been lucky to have met and been assisted by Sam whom is the most patient person I know. When you select a new frame so many details are in play cost, color, size, type of lens, finishes, design and so on. It takes time to make a right selection, a process that can take over an hour. Sam does not press you to select high priced items. He considers what you have told him about your eye care needs. Sam always provides beautiful choices in all price ranges. I have been completely satisfied every time. Thanks Sam! Sandra F.P. read more

The quality of service here is in incomparable to any other. I got a great deal on a pair of designer glasses and a pair of frames and lenses. Izamar helped me and my mom both times we went and she made sure that we picked a pair of glasses that we would love. The doctor was also very good and explained in detail exactly how my prescription changed and it's effect on my new glasses. If you go to this place I'd recommend asking for Izamar! She is very good at her job and will make sure you are taken care of very well. read more

First, it was really easy to schedule my appointment online. I was running late for my appointment so I was able to reschedule for an hour later online. Dr. Grace was amazing - very patient and also helpful in coming up with ideas / choices of how best to treat my eye problems. She asked me about my computer / work area and offered solutions. I was also impressed with the advanced technology used for scanning my eye and doing the eye exam. After the exam, Ashley was very kind and helped me choose a pair of frames. I also liked the fact that all of the frames were sanitized and that they were taking COVID precautions very seriously. read more

Apparently, through Pearle Visions eye's when you ask them to cancel your order of new frames because there was a payroll issue with our corporate offices in NY affected by the hurricane, that means go ahead and charge. Maybe they need a check-up. Also, they didn't bother calling me to tell me that the glasses were ready for me to pick them up for a few days, I had to call them about the charge to find that out. Other than this unfortunate happening everything else was fine, my check up went by great and the girl helping me was very knowledgeable about how my insurance coverage worked. Will return, but hope for a better experience after I leave. read more

Although my comprehensive contact lens exam cost $70 with insurance coverage, it would have been nearly $200 without coverage. So, if you're not insured, I wouldn't recommend Pearle. However, my overall experience was great. Dr. Mila Petkovic told me all about the screwed up things I was doing to my eyes and explained the toll of the abuse without sounding preachy or judgmental. That's a rarity in the medical world. I was in and out in an hour. That included having my pupils dilated, a full eye exam, trying on contact lenses and a consultation with the doc. I've never had eye service that fast. The waiting room was spacious, and their instruments all seem state-of-the-art, with some gadgets I'd never seen at other offices. Parking at the shopping center is a breeze, and it's easy to reach on the Fullerton (74) bus. They even gave me ultra-dorky disposable sunglasses to wear out of the office when I forgot to bring my own. I'm actually excited about going back in two weeks for my follow-up exam. read more

AVOID THIS LOCATION! I have been going here for years and every year it's just some problem after another. They messed up my prescription and then tried to make me pay for it when they had to re-order it. They never keep track of dates properly. I went because I had redness on my eye. The doc gave me medicine and told me to come back in a week to see if the redness had cleared up.... Low and behold I get a bill for BOTH times! No way. I could've told him the redness was cleared. I should never have been charged for it. read more

I have been going her for almost five years but recently my experience hasn't been what I expected. I have gone back here several times to have my eyes re-checked because it seems as though my prescription is wrong. They told me my eyesight had gotten better which I know it hadn't. The older you get the worse you eyesight gets. I had to have my husband send me a picture of my last prescription with a different optometrist. They finally realized the original prescription was completely wrong and adjusted accordingly to the old prescription. As of today, the prescription is still wrong as I'm having a hard time seeing at a distance, I spoke with my doctor and he said they are a quick place to go but not very detailed. Now, I have to pay out of pocket and get my eyes re-checked today and get a new prescription, since I have already used my vision coverage for the year. I will not return to Pearle and will have my family go some place else. Very disappointed in them at this point. I'm giving two stars because of the customer service. read more

Updating my review. They called me back the day after and refunded my money. Thank you!

I am not really sure how you rate an eye doctor, I mean 1 star would probably mean that they made me blind and that is not the case. Easy parking and a nice clean open store with probably 200 frame options. The staff is always rather helpful, especially considering I stop in there probably once a month to have them tighten my glasses, I fall asleep in them a lot and they get stretched out ! I had to come here once in an emergency when I somehow had an eye infection that ate a hole in my eye and therefore I could not open it in any light with out excruciating pain. The doctors was very knowledgeable and took the time ask questions and explain what was happening and how I had damaged my eye. ekkk, now I am super careful ! Pearle Vision you have my recommendation ! read more

I recently moved to Chicago and needed a new optometrist. It took me more than a handful of contact lens training visits to get my contacts in my eyes. Each visit, employees graciously sat with me to help me. They were extremely courteous, helpful and made me feel comfortable as a "rookie" contact wearer. The doctors were all extremely personable and knowledgeable throughout the exam and follow-up visits. This honestly is probably the best service I have received in a doctor's office in a LONG time. I have nothing but great things to say about everyone who works here. Very nice, helpful and happy to answer any questions. There never was a sales pitch; everything was centered around me as the customer. I highly recommend this business! read more

This is my second time at this specific location. The first time I wasn't overly impressed or anything and the first doctor I saw was sort of short with me and kind of rude. I ended up needing to go back in a few days later because one lens was too strong. BUT this second time was great! I have VSP insurance and got an exam, Coach frames, digital imaging, polycarbonate lenses and 1 year insurance on the glasses themselves all for $230. Dr. Vidulich was very patient with my questions, explained everything in layman's terms and was all around helpful without making me feel stupid. I will definitely be back to see him again! The two women who helped me, Jennifer and Dianna (maybe it was Dianne?) were also fantastic! I was able to pick up my glasses the next day and I love them! Another success with Pearle Vision and I don't see why I would go to an expensive private practice when Dr. Vidulich is great!!! read more

I've been going to this Pearle Vision location for several years now and my most recent experience was exemplary. I went for my annual visit in December, just a few days before I was to leave for an extended international vacation. My supply of contacts was running out and it turned out that there were a couple of new choices in contact lenses that I might be happier with. But time was running out and it wasn't clear that even if I made my choice same day that the supply of new contacts would get there in time. Once they understood my predicament, there was no hesitation in offering a perfect solution. They gave me enough evaluation lenses, of both new types, to get me through vacation and a few days beyond. I came back from vacation happy that I hadn't been stuck wearing my glasses when contacts would have run out, and with a clear understanding of how the new contacts types compared. Can't beat that. read more

Due to reading too many legal docs (ha! ha!) I was in need of glasses for the first time in my life. I ended up going to Pearl Vision (on Fullerton). I was so pleasantly surprised to receive such great service from both the management and staff. They were very professional and were so helpful with my questions and changes (due to being a first timer). I even had to exchange lenses twice and there incredibly kind, helpful and expeditious with the changes. Very happy with their location...will definitely return when needed. read more

Ophthalmologist was great, which is why I'm giving 2 stars. Receptionist really need to work on their customer service. I had a 1 o'clock appointment and needed to leave by 12:30. I specifically asked if I would have adequate time with the 11:30 appointment they had available or if I should come in at 4. They assured me 11:30 would be plenty of time. Well wasn't able to walk out until 12:50 and ended up losing my deposit at my other appointment due to the front desk information. Then after my husband mentioned something while I was rescheduling my other appointment they didn't even apologize. They said, "it's a doctors appointment, sometimes things run late" DUH, that's why I called to see if I should make the 11:30 or 4 pm appointment. Again, the Doctor was thorough and did a great job. However, much better customer service at the Ashland and Lincoln locations! Would recommend visiting them instead. read more

Awesome Customer Service!! Everyone is so friendly when you walk in. Dr Contreras was awesome, very thorough. By the end of my appointment my glasses we ready for me to take home, super fast guys!!! They answered all questions that I had and made sure I was satisfied with my purchase. read more

The eye doctor herself was really great. I went in for a new glasses prescription and while she was giving me the eye exam, she said that my eyes were dry and gave me a pair of contacts to put in. She definitely knew I wasn't in for a contacts prescription since she mentioned it while she was examining me. I walked out to pick out my glasses while the front desk girl was ringing up my bill. I saw that she put a contact exam in the bill and told her that I didn't have that done. THEN....she told me to GIVE BACK the contacts that the doctor gave me. That were in my eye. seriously. that was the most ridiculous thing I have ever heard. Whats more, it was rude and unprofessional. I walked away highly disappointed in this establishment. UPDATE: The manager of this store called to personally apologize for this incident. I don't think this will be an issue for future customers. read more

Stopped into Pearle today to buy a 2nd pair of glasses because I was having so many problems with the pair I bought at See Eyewear. I went back to the See store twice, but they were unable to help me. When I told Melissa about the problems I was experiencing, she called Elia over to assess the situation. Elia took one look at my glasses and knew exactly what to so. She spent a few minutes adjusting them and I couldn't believe how much better I could see! After the adjustment, I went over my options and needs with Melissa and ended up buying a pair of prescription sunglasses instead. I am so happy to have glasses that work as they should and I can't wait to pick up my new prescription sunglasses! Thanks for your outstanding service Elia and Melissa! read more

Gloria, supervisor n" Melissa employee were awesome! I had an appt on 02/01/2015, knowing it was going to snow I just walked in on Saturday 01/31 and they took me in with no problems knowing they were booked. Melissa explained everything with details regarding my new frames and Gloria, supervisor helped me select a pair that fit my face. It was close to closing time. They still took their time with me. What I like that they were not rushing me and the other customer. They close at 5:30pm I didn't leave til 6:30pm but still had another customer, which I'm assuming left at 7pm. Amazing! Dr. Ryan Yaffe was very detail with my answers. I recommend him and location. read more

Staff was friendly, but not overwhelming and pushy like some boutique vision centers I've been too. Receptionist was very professional, yet welcoming and I waited under 5 minutes from my appointment time to see the doctor. Dr. Contreras was friendly and intelligent. He was able to answer my questions regarding LASIK and showed a genuine interest in the health of my eyes. Will definitely be going back. read more

Excelllent customer service!!! Sam is very knowledgeable and always finds the right glasses for the whole family.

After trying several times to find glasses that fit well, Mary stepped in and helped me find the perfect pair. These are the best glasses I have ever had. She is definitely knowledgable and knows her products. She also helped me fix my glasses after they were accidentally crushed and a little bent out of shape. So glad she works there! read more

Best customer service ever!!! Zurielis and the rest of her staff were OUTSTANDING ! Highly Recommend !

AWESOME customer service! I was greeted at the door with such enthusiasm, and all available employees were quick to help. My eye care professional was extremely helpful (*gladly got my prescription info from my previous eye care facility, looked in my insurance plan to find out what was covered, thoroughly explained all the promos and deals, and dug into the details during & upon purchase). All in all, I had a great experience buying my 1st prescription sunglasses and plan to come back to purchase future glasses & contacts (*same day glasses...yay!). *Note to management: Mary should be employee of the month and deserves a raise...her customer service was top notch! read more

I bought a pretty cool pair of glasses there last November. Along with them, I even got the warranty that the woman told me would cover and damage/scratches. Overall, it was an extremely positive and satisfying experience. Until today. The paint on the middle frame of my glasses (the part that rests against my nose) recently began to peel off. It's not noticeable until I take them off. Well, the other day at work, I get a burning sensation on my nose. After I get home, I take a look at my nose and it's all red where my glasses sit. I guess I had some sort of reaction to the exposed metal on my face. A side note: I was planning on visiting Pearl Express in the near future to ask how I can clean my glasses properly. There are some gaps between the lenses and frame where dirt has found a home and have been unable to get it out. So I grab my receipt from November showing I bought my warranty and head over there this morning. After walking in, I was greeted nicely by the lady at the desk (I didn't catch her name). I explained what was going on and she told me to have a seat and someone would be with me. Well, I wish I hadn't got Tohonni K., but I did. She came over and asked if I had been helped yet. I said no, and began explaining the situation with my glasses. I showed her the exposed metal that looked like it was rusting and turning green. I pointed out the dirt caught between the lenses and frame and informed her I bought the warranty. She took my receipt and looked over it for a few seconds, then told me I could buy a new pair at 70% off. I could feel some attitude as her defenses started to raise. I asked why the warranty wouldn't cover it and she tossed a brochure down in front of me. I picked it up, and sure enough it said the warranty only covers 70% off damaged/scratched glasses. The brochure was never given to me when I bought the warranty in November. The lady who sold it to me said it would cover damage and scratches. Hell, it was only $25, so I guess I should have known better. After a small dispute, I settled on getting just the frames replaced for $40. When Tohonni returned with the new frames, I tried them on. They fit just fine. I took them off to take a look at them. The lenses hadn't been cleaned. Why wouldn't she have cleaned them before putting them in new frames? The warranty even says complementary cleanings. Well, I asked her if she could clean them. She said there's no way to clean them between the lenses and frames but she would take them back and try. She came back with them, almost all clean. Fine, I just wanted to get out of there. I paid my $40, told her I hoped I hadn't upset her and to have a nice day. I don't know if Tohonni K. was having a bad day or if she is just tired of disappointing people. She never smiled, said hello or thank you. Here's the kicker: After I got home, I looked at my glasses even closer and saw one of the lenses wasn't put in all the way. Great...I'll see you again soon Tohonni K. read more

I have worn contact lenses for the past 12 years, but I have always seen the same doctor under my parents' insurance. Since being employed I have gotten my own coverage but I am sadly no longer covered at my previous doctor's office. I began looking for a new doctor under my plan and found Pearle Vision. When I called to make an appointment, I spoke with an incredibly helpful receptionist. It turned out that there was a slight problem with my insurance, but she helped me sort it out and even called back after we had hung up to tell me that she had gotten to the bottom of the problem. That was very assuring and made a great impression. At the appointment, I had my eyes screened as I typically do and was offered an additional retinal scan. The technician was very transparent with me, explaining that it is recommended, but it is an additional cost and therefore optional. When I declined the tech made no further deal of it, which I really appreciated. Yelp reviews of other eye doctors have stated that they felt tricked into getting the scan, but I didn't feel that way at all. When my appointment was over, I ended up getting a large discount on my contacts because they price match with 1-800-Contacts. Finally, I asked if they could fix a broken spring in my glasses - that weren't even from PV, mind you - and they helped me right away. All in all, I had a great experience with everyone at Pearle Vision. Doctors and staff were friendly and helpful, and I will gladly come back! read more

So, I believe in giving a business a second try for many reasons. I decided to go back and my experience was totally differant. Dr. V took care of me from start to finish. The front staff is always nice Last summers review: I always thought eye exams were the most easy and less time consuming. I made an appointment to avoid the walk in policy most places have and regardless of that I still waited 40 minutes before our name was called. What's up with that? Not good when you go crunched on your lunch time. My visit has always been 30 minutes but my last two are 90 minutes, I can't do that anymore. I went over this with the manager and she said they only have one doctor, at this time and they schedule patients every 15 mins. That doesn't make sense. Because the doctor was apologizing and I went over it wasn't her fault, it's the front side of operations. Regardless of eyewear places you to, this place is closer otherwise I would have visited See. read more