This is the worst place I have ever received an eye exam. The employees give you the run around when needing basic services such as a correctly documenting prescription. They want you to constantly come into the store to fix mistakes that never should occur because they "never had an issues with it". Simple tasks aren't simple. If you have a lot of time to waste with incomplete services, please visit them. read more

Dr. Carter, Jasmine, and Isaac are all wonderful. They have been helping me out and taking care of my vision for over 10 years. I moved to Michigan and still come into town to see Dr. Carter. Highly recommended. read more

It scares me that any kind of medical establishment could be as incompetent as they are at this place. I went here for an eye exam, glasses, and to get a separate monovision prescription for contact lenses. These guys gave me glasses with the wrong prescription for one of the lenses, then gave me my distance glasses prescription when I needed my monovision contact lens prescription to order contacts online. So I ended up with the wrong contacts. When I informed them of their mistake, they replaced one box, but not the other and literally laughed and said, "That's not our problem." The optometrist said that since I ordered from somewhere else, I should take it up with the lens company. They'd already told me they would take them back because I had opened one box and written L and R on the boxes to tell them apart, something I wouldn't have done if I hadn't assumed this office had given me the correct prescription. The optometrist asked if I would try to return an item to a different place than I'd bought it. I asked if he'd gotten a prescription filled correctly, but it turned out his doctor had given him the wrong prescription in the first place, if that would be the doctor's fault or the drugstore's. He didn't get it. He kept insisting that I must have asked his employee for the prescription incorrectly, but I hadn't. I've never seen anything like it. So if you're looking for a comedy of errors that keeps you returning to the eye doctor again and again to get them to fix problems that they themselves have caused (and then don't end up fixing all the way anyway) this is the place for you. If not, go somewhere else. read more

I came here for the first time yesterday and it was a wonderful experience. The staff was practicing exceptional safety measures which made me feel very comfortable. Dr. Carter is professional and kind, and his staff was very helpful in helping me select my frames. Great experience, highly recommend! read more

I want to thank Dr. Castro for giving my grandson and Myself a thorough exam , And for J. R. Hernandez for educating and showing me how to apply and maintain my contacts. I was very happy and satisfied with their help and their professionalism. read more

Dr. Carter is knowledgeable and made me feel comfortable during my appointment. I already had a pair of frames and just wanted replacement lenses, and they didn't pressure me at all to buy new frames. He explained my options regarding the lenses very clearly and took the time to understand my work and leisure life, and how I would be using them. I am very pleased and have recommended him to several friends. read more

Dr. Colby Carter and his team at this location of American Vision Centers were a joy to work with. Dr. Carter completed a thorough and accurate exam. The office was clean and well appointed. I have a very unique contacts prescription, and following the receipt of my contacts, I was impressed that Dr. Carter hit the nail on the head, the first time, with my new prescription. The contacts are comfortable and my vision with them in is spot on. When calling to make an appointment, the staff was friendly and helpful. It was an overall great experience working with Dr. Carter and his team. read more

I've been going to AVC here for over 2 years now. The staff are nothing but helpful and the eye doctor is nothing but professional. I've had many issues with my eyes in the past and the doctor was able to give me a solution that worked. It didn't happen overnight, but now that I hung in there, he was right and I can now read my phone and my computer without fuzziness and headaches. It truly is a great experience working with this office. read more

Dr. Carter really took great care of me. Very friendly and knowledgeable. I couldn't have asked for a better experience. I'll be a customer for life! read more

Dr. Carter was amazing. This was my first pair of glasses, he explained everything in great detail and answered all my stupid questions. Long and short of it is that I had my glasses 4 days after and was fitted by his staff and out the door. Also, I showed the receipt to a friend and she was very impressed with the deal I received! read more

Very overpriced, they also lied and said I would get a rebate by filling out a form for their way over priced contacts. Never got a rebate, it was a form to get coupons for a program which I still never received and had to jump hoops to do and waste my time to try to get. read more

Got a pair of glasses after the eye exam, and they claim they sold me what I ordered. I told them I work 12 hours a day on a computer. ( Detailed work) I only went here because my Vision Care Plan listed them as a provider. When I got the glasses, everything appeared to be ok, until I looked at the computer and went EEK, the screen is nothing but fuzz. They told me "It'll take about a month to get used to them." A month later, and coming home from work with a stiff neck, and ocular migraines. My MD told me "You need tri-focal lenses" They said "Bring them in, we'll take a look at them." They said, "Well, we can re-make them for $350.00 (After I spend $286 on them.) They do not offer any guarantee, warranty, or customer satisfaction. They told me "All sales are final, and have a nice day." Stay far away from them. After talking to my Vision Care Provider, they reluctantly agreed to re-make the glasses for $125. HAH! I thought they would. Accept I won't be going back to them. read more

I had no problem booking an eye test. But seeing as the doctor never introduced himself, the frame selection is limited and outdated, the equipment I was tested with was dusty, and I was obviously an inconvenience to their business as my tests were shorter than ever before. I understand why it was so easy to book an appointment. I've been wearing glasses since I was six so I feel that I have somewhat of a professional opinion here. When I walked in and checked in I found a piece of paper out in the open with my name and random numbers on it. So much for patient-doctor confidentiality. After looking through glasses that I was not at all satisfied with I asked if they were able to get the pair that I was currently wearing. The technician told me that they try not to get them but they will see what they can do and contact me. My glasses are great quality glasses and one of the most popular styles currently so I don't see why they would try not to get them. But it has been over a week now and I have still not received any sort of contact. When the doctor came out he said my name and then started slowly walking away so I followed him as usual in a doctor's office. He never introduced himself or made any light conversation of any sort. When he was done he just kind of left the room with an understanding that I would leave as well. Go to America's Best, that is where I headed directly after that appointment and they re humanized me. read more

After working long hours at work my eyes started bugging me to the point that I had to squint and lean in closer just to see. I have been wearing glasses since I was five years old, which I disliked very much, and I was called all sorts of names. After wearing contacts in my adult life and my eyes constantly being irritated I finally had enough and in 2000 I got Lasik. Just the thought of having to go back to glasses brought me to tears. My friend told me about an eye doctor that I should see and after a couple of weeks of stalling I made my way over to American Vision Center in Riverside. I was seen by Dr. Carter, who with his smile and soft voice, had me relaxing right away. Went over all the tests; is it better now, or is it better now, one or two? Those who have been going to eye doctors know what I'm talking about. Finally after all that stressing out it turns out that I don't need glasses at all, just a little bit of drops. My eyes are just a bit dry and when I work hard long hours it gets worse. Best news I could have hoped for! Thank you so much Dr. Carter! read more