Fantastic eye care from Dr. Combs and Dr. Young and all the staff. They are caring and…read moreprofessional people. Been going here for a long time and I recommend coming here for all your eye care.

I've been having complications with my eyes due to a few prescriptions I have to take. Both the…read moredoctors there at 20/20 EyeCare & Eyewear make sure to always do a thorough exam and how things are developing over time. They tell you step by step what they will do and what happens next. They do not rush the process at all so they get it right. The staff does an incredible job as well. They breakdown what your insurance will cover and make sure you understand so you can work together and obtain the best deal possible. After I was done they asked which frame I wanted or if I would like to hold off for now. Very easy to talk to w/ great Customer Service.

I'm giving five stars immediately because the customer service was great from start to finish. The…read morestaff was very professional and I felt heard and cared for. Explanations were provided throughout my visit as needed. The young lady helped me determine the best shape and fit for me unlike my previous eye specialist no opinions or suggestions were ever given. I believe the exam was in-depth and more detailed than my previous place. Please look into a quality eye center prior to looking for places with deals or great specials only. I found my experience to be better. It's on a main street and parking is available on the side street and across the street next to the liquor store.

I have been coming here for over 20 years now, and I would not choose a different eye doctor to go…read moreto. Dr. Reising is amazing, & I am confident in all care here when it comes to my eyes. Office staff are always friendly, and the atmosphere is modern and chic. All of the staff here are friendly and helpful, answering any questions/concerns I have. Definitely would recommend to all friends and family, as well as anyone seeking quality eyecare!

I love the doctor here, but they are so horrible with scheduling. If someone comes in late, they…read morewill see them first as opposed to the person who is there on time for their appointment. I waited 30 minutes for my appointment today because a gentleman who was late, was scheduled before me, was seen the second he walked in the door. I was made to wait 30 minutes. Very unprofessional. I'm contemplating whether I want to go back or not. Like I said, Dr. Victoria is great, but they don't respect your time here.

At least have a little bit of competency while running a business. I came in to just order glasses…read moreand was hounded to buy more contacts. The doctor made me feel like a criminal for using a third-party to purchase contacts previously. The glasses were supposed to be ready in two weeks. They were not. I called them after two weeks and someone told me they would look into it and get back to me. No one got back to me. I called after three weeks. They told me the lenses did not pass inspection and had to be redone. Causing me to wait more time with no communication.

Used to go there for years even though they weren't highest tier payment for my vision insurance…read more I have 4 people that need glasses a year. Unfortunately, it looks like they changed their staff and brought in very rude and unhelpful people. Wearing earbuds, told me I didn't have vision coverage, etc. That was the last time I was there. Made feelings known with corporate. Btw last time I was there the windows were filthy. I thought it was my glasses.

Rude employees don't get greeted coming in I was a new patient as well . Very unprofessional staff…read more. female doctor seemed in a rush during the exam. Unhappy with contact exam , paid cash and left without trials. Poor communication here with patients from the minute you walk in . Didn't like my experience never going to an America best . Sticking with private own doctors.

I had an eye exam from him in March, 2026, and he gave me the incorrect prescription, twice!! I…read morewent to Costco to get my glasses, and I couldn't see clearly out of them!! Several people I know, went to Dr. Benjamin, and had the same issue as I did. Please don't go to him for your eyes!!!

This was the best experience at a dr office I had. Jill the office staff was knowledgeable,…read morefriendly, and helpful. Dr. Benjamin couldn't have been nicer and educational on what he was doing and his findings. He was extremely personable and truly kind hearted. Would highly recommend!!!!

Be very careful with the billing practices at this location. I ended up walking out and completely…read morewasting my time here today. During my visit, the staff repeatedly and aggressively insisted that a $39 Digital Retinal Imaging screening was mandatory to complete my exam. However, their own official intake paperwork explicitly states right at the bottom that it is an "optional additional procedure" with a box to decline it. Forcing or pressuring patients to pay out-of-pocket fees for elective screenings by claiming they are required is incredibly dishonest. When I refused to pay the optional upcharge, they wouldn't budge, so I chose to leave. Watch your paperwork closely if you visit this place.

I would give them zero stars if I could. This store is great IF Nothing goes wrong and you expect…read morethem to stand by their product. I've been a repeat customer of Pearle Vision in Woodridge, IL--purchasing three pairs of frames and lenses and spending over $2,000. But when I raised concerns about the poor quality of the so-called 'Tiffany'--more accurately, #Fiffany--frames, the store showed its true colors: deflection, excuses, and zero accountability. I bought the frames and lenses for $692, and just three months later, the frames became bowed and unwearable. I returned to the store multiple times for adjustments, but the problem kept coming back. When I asked for a refund or replacement, Boris told me, "What do you expect? They're plastic." That's outrageous for a luxury-branded product. Michelle, the store manager who claims to offer "excellent customer service," made baseless accusations during a call with the Attorney General--blaming me for damaging the glasses by "blow-drying my hair or lying down with them on". Her real concern? She wouldn't get reimbursed by Luxottica, the warranty provider, so she refused to replace the frames. Instead, I was told to deal with Luxottica directly. Luxottica took seven weeks to return the glasses--still defective--and then suggested I take them to LensCrafters for an adjustment. Not Pearle Vision. What does that tell you? Even after involving the BBB and the Attorney General's Office, Michelle continued blaming Luxottica. She offered to replace the lenses--though they were never the issue--because it wouldn't cost her anything. When asked directly if Pearle Vision would provide a refund, she said, "Why would we be responsible?" and flatly refused. Another so-called solution from Michelle is for me to return for endless adjustments--as if my time has no value ( In the words of, Kimberly "Sweet Brown" Wilkins ) "Aint nobody got time for that!" She clings to the fact that it's been 16 months since purchase, but my complaints began just three months in. As a fair consumer, I gave them 13 months to make this right. It seems they were just hoping I'd give up. Pearle Vision at Woodridge is a wolf in sheep's clothing--pretending to offer premium products and service, but failing when it truly counts. I'm out $692 with frames that are visually attractive but totally unwearable. And when someone compliments your glasses and ask you where you bought them, you don't say "Luxottica." You say Pearle Vision--because that's who took your money. Michelle confirmed she alone made the final decision to the Attorney General, and she stood by it, regardless of how unreasonable it was. Her refusal to acknowledge the customer experience reflects a serious lack of empathy and professionalism. This experience has destroyed my trust in Pearle Vision. If you value your time, money, and dignity as a customer--take your business elsewhere. I know I will. #Tiffany & Co #Luxottica #Pearlevisionwoodridge

Dr. Omari is truly the best. She takes her time with every patient and really listens. Erriann at…read morethe front desk spent over hour with me working through the best plan for my son and me, and never once made us feel rushed the way other places sometimes do. Thank you both for going above and beyond.

Debbie was so kind and took care of me past closing. She made sure that I was satisfied with both…read moremy contacts and my glasses. She made sure that everything fit correctly and I was happy with the look of everything. She gave me opinions and had others give options as well, which was extremely friendly! She went over my pricing and made sure that I got full potential discounts. Furthermore, my eye, Dr. Afra, was very kind too. She went over my prescription very thoroughly and made sure I was of full reassurance. I'm extremely satisfied with my visit. Please pay LensCrafters Burr Ridge a visit! They have amazing, high quality customer service and will take care of you to customer satisfaction, no matter the circumstance!

Everything was fantastic! Highly recommend! From the moment we walked in, we were warmly greeted…read moreand taken back for the appointment right on time. Dr. Zachary Miller's patience, professionalism, and kindness truly stood out. The selection of frames was impressive, and checkout was quick and easy with every question answered. Jessica tightened my frames and gave helpful advice for my next pair, showing that every staff member is knowledgeable, caring, and willing to go the extra mile. We've definitely found our forever optometrist. Thank you, everyone!

Had an issue in this store. Sue Downes and Stephanie Easton immediately contacted me and addressed…read moremy issue. A reasonable solution was provided within hours of initial contact. I cannot ask for more than that. I like and will continue to do business with a company that operates like this. Thanks, Sue & Stephanie.