I went to this office for several years. I always paid my co-pay before my appointment. There was always a small balance due after my insurance paid. I called the bookkeeper several times and left messages. I never received a call back. WITHOUT MAKING A SINGLE CALL TO ME, THEY REPORTED ME TO A COLLECTION AGENGY!!!! FOR $37.03!!! DON'T TRUST THEM!! read more

The doctor is very rude and does not care about his patients, he may be highly recommended by others.... But I think it's time to retire

Absolutely the worst medical experience i ever had. Be aware of this Dr. i have never had a professional act that way towards me. It began as i arrived to the office 30 minutes early to sign paperwork and get checked in with the receptionist. In conversation with the receptionist, i told him that had a big exam today in a few hrs and was wondering if i needed the dilation today and if i needed to possibly reschedule my exam to continue with treatment. After 20 min of waiting still before my schedule appointment, Having not spoken one word to the Dr yet he came to the waiting room and told me to "go to the emergency room after my exam" as if i was not prepared to cancel my exam to get my eye treated and he disappeared into the back. In disbelief at first i asked the receptionist "what just happened"? Was told that i would not be treated. Apparently the receptionist had a conversation with the dr saying i was not willing to stay for treatment and that the situation was such that the Dr asked me if i wanted them to call me an ambulance to take me to the Hospital. I briefly went outside before my scheduled appointment to make a call to reschedule my exam and went back inside at the time of my appointment which was at 130pm. I said i am prepared to stay and would rather stay to have them check me out instead of going to the hospital and the Dr said he already "closed my report" and that i need to leave and go to the emergency department. Thats It. Closed my report before i was seen by the dr and even was able to speak to him so i could explain what happened to me. He was so highly recommended to me by my basic eye Dr that i want to tell that Dr my experience. Genius or not guys a total a*****e. read more

Very difficult to deal with. They don't answer the phone and can't help with medical records.

I would recommend Dr. Siavelias & her team of ladies they are great!!! They are very professional, kind, sweet, understanding, friendly!!

Rude rude rude!! never had a doctor yell at me and then hang up the phone , had to call him back of course, and yell back all while I was in the emergency room, I thank God I was ok, called to tell him the good news, and that's what I got read more

Good luck trying to contact their office. They do not answer the phones.

Truly the least professional clinic I have ever been to. The staff are not very helpful or nice and doctor is downright nasty. He doesn't explain anything and acts like he is doing you a favor. Also, he yells and belittles his staff which I found embarrassing. Terrible place, avoid it! read more

I have been a patient of Dr. Speros Kinnais for since 2016; he was recommended very highly to me by my optometrist. He has been instrumental in my ability to navigate/make health care decisions related to the eye and for that I am grateful. What I did not care for is how he has responded to requests made by the insurance company for additional information needed for preapproval of medications and for laser treatment surgery to facilitate the payment of benefits. He felt that it was a waste of his time to contact insurance companies, etc. As a patient, I understand his commitment to treating his patients, but isn't that why he has office staff? He has repeatedly called me and yelled at me, hanging up on me several times, deflecting blame onto me, expressing the incompetence of the insurance companies, pharmacies, and my primary physician/office as if it were something that was within my control. He commented that he would send me a certified letter expressing that he would continue to treat me for a period of 30 days and then I would need to find another provider. Sadly I was unable to salvage this relationship as I could not get a word in edgewise. read more

If I could I would rate Westchester Eye Surgeons SC and Dr. Spero Kinnas 0 stars. I found out about them because my previous eye doctor moved and my wife had cataract surgery on one eye done by Dr. Kinnas. I first saw him in November, 2019. After his examination, he referred me to a practice in Elmhurst to have my retinas examined. I was treated very badly there and the Doctor was totally unfriendly and brusk with me. I would never go back there. This past November I went to Dr. Kinnas for my annual eye exam. I was told that my cataract formation had gotten worse and I was now at the point where cataract surgery was recommended. I went in to see him at the end of the month for them to do computerized mapping of my eyes in preparation for lens selection for the cataract surgery. I went in to see Dr. Kinnas and he told me that I have a cornea condition in both eyes called keratoconus, that had to be treated before cataract surgery. He told me I should make an appointment to see Dr. Siavelis in his office, who is a supposed expert in keratoconus. I saw her on December 21st. She explained keratoconus to me, told me that neither her nor Dr. Kinnas performed the treatment and referred me to Kovach Eye Institute in Elmhurst, IL. I called Kovach promptly and the soonest I could get an appointment to see them was on Wednesday, February 2, 2022. I called Westchester Eye on January 28th to request that all of my eye records be faxed over to Kovach before my appointment. On Monday, January 31, I called Westchester Eye to confirm that this had been done and a gentleman said, YES it was done. Needless to say, I went to Kovach on February 2. They DID NOT have my records from Westchester, so they proceeded with their examination of my eyes without them. A review of Kovach Eye Institute will follow. On Thursday, Westchester Eye called my wife's cell phone and left a message on IT. I had told them MANY times before NOT to call that number. On Friday I went to Westchester Eye to pick up my records in person. I first told them that I did not appreciate them lying to me about the records being faxed. Dr. Kinnas then told me they would only give me my records only if I paid $91.73 for them!!!!! I told him that I had NEVER PAID for any medical records before but he said that the Illinois Code of Civil Procedure regulation said that he was entitled to charge me for them. I told him I can go to Office Depot and make copies for 15 cents each. I told him that this was TOTAL HIGHWAY ROBBERY!!! He had cleverly covered a sheet of paper that says that I am entitled to have one complete copy of a patient's records AT NO CHARGE. I told him that he was the greediest SOB of a doctor that I had ever seen in my life, and I would be filing a dispute with my credit card company, and also a complaint with the Better Business Bureau and Illinois Attorney General's office, amongst other things. I told him to cancel my appointment for this year and neither myself or my wife would EVER darken his door again, I would also do a Yelp review and a Google review. After these experiences, I am hesitant to use any provider that Dr. Kinnas referred me to. Again, I URGE everyone to avoid Westchester Eye Surgeons and Dr. Spero Kinnas like the plaque!!!! I have heard about the vast amount of money doctors rake in from referral fees!!!! Dr. Kinnas will no longer enjoy any of that income from me!!!! read more

Stay away from this place if you have any eye condition you need help with. First visit I had I was waiting in the waiting room for about a half an hour even though I checked in early for my appointment time. Got the whole eye exam which was good enough, not even by the doctor at this point mind you. The doctor came in, took a detailed look at my eye and sent me off to get a Eye CT scan to confirm I had keratuconus, again, by the nurse. After the CT scan showed I had thinning in the cornea the doctor came back and she told me I'd need hard contact lenses for my eyes and they should come in at about a weeks time or so, and that most insurances pay for the contacts completely because it's a medical need, (I know for a fact my insurance pays for medically needed contacts 100%) but that sometimes they bill the patient first in case they get lost or something and insurance reimburses them or something. After 12 days of hearing nothing I called the office to ask if my contacts were in, no one answered the phone because they were on lunch, no worries. They called me back and left a message as if they literally just got the lenses in and that I had to make a separate appointment to get them fitted. When I called back to ask If I really needed an appointment for this, I get an older gentleman on the phone who kind of sounds like he didn't know what he was doing and puts me on hold for 10 minutes, and then I get hung up on. I immediately call back and stated I was hung up on and am still waiting for an answer to my question, he very bluntly goes "what's the name?". At this point I'm extremely aggravated. After being told I need to come in for the appointment (and another co pay) to see the doctor that does the fittings I'm a little aggravated, but I agreed and tried to set something up around my work schedule, lo and behold, the doctor is only available three days a week, and all the days she's working, I'm also working so I had to push off my appointment for another week. Finally, the day comes where I can come in and get fitted for the contact lenses. Again, walk in 5 minutes early for my appointment and don't get seen for another 20 minutes. I get seen by the nurse again and I'm taught how to put the hard lenses in, they go in fine. The doctor comes in after they settle in and examines them making sure they fit, they do and I get taught how to take them out and clean them. I'm about to leave when the lady at the front desk starts to set up the next appointment and then casually throws in "okay... So the contacts are $240 to take home.". So I stated my insurance covers medically needed contacts and I got the response, "well, we don't bill insurance for contacts..." . I'm like you have got to be kidding me at this point, I just drove 30 miles for an appointment to get fitted with contacts that they won't let me take home. After pleading with her see if they can do some sort of payment plan, or call my insurance I get a "we can't do that, but we can hold onto the contacts until you get the $240 to pay for them, then you get a bill that you can then submit to insurance.". This whole experience is utter crap, I wasted a lot of time here and I don't plan on ever coming back, whether or not I have keratuconus that I need corrected. Terrible practice. read more

I have been a patient of westchester eye for more than 10 years and have always had a pleasant experience at my appointment. Both Drs. Kinnas and Siavelis and their staff have always been very accommodating, friendly and knowledgeable. I recommend this office without hesitation. You will not be disappointed. read more

My family and I have had a wonderful experience at Westchester Eye Center. We've been to many eye doctors who have wanted to charge us extra for a "contact lens fitting", eyeglass fitting, and even "monthly contact lens vs. daily contact lens fitting". Our old eye doctor claimed that there was a different fitting procedure of soft daily wear lenses vs. monthly wears and wanted us to come in... AGAIN (more $$$), but I digress... Dr. Siavelis was very personable and let us know that that was NOT the case. She made sure that our eyes were healthy and gave my family some different options for lenses based on our eyes' current health as well as my family's activity level. She took the time to let us know that what the BEST lenses were for our family based on our activities, which other doctors never took the time to do. My kids are swimmers and none of our old eye dr's took to time to consider that they might get horrible fungal infections from monthly soft contact lenses. Dr. Siavelis not only did a thorough examination of our eyes, but also asked us what our family activities were to make recommendations regarding eyewear, which I really appreciated. read more

Awesome Dr Kinnas and Dr Siavelis are the best sending my kids there too. The staff was wonderful and everything went very smoothly unlike big box companies. read more

I would give zero; if I could. The doctor is fine and seems like a nice, competent man, but his staff is horrible! Expect a bad attitude - especially from the woman who handles the insurance claims. She needs to focus more on doing her job better than lip service. Case in point: though I have health insurance, they demanded I pay my entire deductible - $300 - before I see the doctor. Because it was an emergency, I did. Then I find out they didn t submit the insurance claim until I had to pester them about it a couple of times. Today, because my insurance covered the entire claim, I am now fighting with them to get a refund. My credit card company is on the case, but I will contact the Attorney General if necessary. At best, this is gross incompetence and rude behavior. At worst, they are running a scam. read more

I've read a couple of negative reviews and I am really surprised. I had a good experience and no problem with insurance payment. I've been treated properly in professional manner. I can recommend this office to others. read more

I have to agree with the other reviewer's comments about the extremely poor customer service, lack of professionalism, and unconventional methods of charging patients at this facility. I went there 2 or 3 times for glaucoma testing. Every interaction I had with their front desk or office staff, I was shocked by how unfriendly, unhelpful and downright rude they were - that was just for general, typical scheduling and billing questions. I switched to another facility, and tried several times to get copies of my test results sent to the new facility. Although I left several messages with whoever they said could help me, no one ever returned my calls. This year I tried again, and again nobody ever returned my calls. They did, however, manage to send me a letter informing me that it would cost me $87 to have my records sent in any format. This, after only having been seen 2 or 3 times for a few tests! I work in healthcare, and I've never heard of anything close to this to get copies of records (nor has anyone else I've told this to). I'm writing to let potential patients know - if you ever want to leave their practice (which you might want to based on their customer service) and have any of your records for continuity of care, be aware that you will pay! read more

On April 25th at 4:30 pm I was at the Eye Dr at Sam's Club In Hodgkins with a blurry left eye . The Doctor discovered Blood in my eye and feared I had detatched my retina. As I had Dr Kinnas as my eye Surgeon he was called and informed of My condition. He had me come to his Office right away even though it was after hours.I when I got to the Office the Dr and his wife were there waiting for me. He immediately examined my eye with his wife as his assistant. He called Dr Resnick of York Retina they had an consultation and I was given an appointment for the Mon 27th . I was not asked for and did show any insurance information I I was told what I had to do to until . Mon. as there was a possible tear in my retina I had not had contact with the Dr in over a year before this. read more

This practice is one of the biggest scams I have ever come into contact with. This doctor Kinnas) is a money grubber. As soon as you walk in the door the person at the front desk says to you "I need your co-pay before you can even sit down. Even if you have an appointment for a follow-up (3 days later) there is a co-pay due. My husband had planned to have laser surgery done by Kinnas. He is covered by a very good insurance plan.He was told (by the doctor) that the insurance company did not have a procedure code for laser surgery and for him to perform the surgery he would have to bring $800.00 to Kinnas and $700.00 to the hospital (day of surgery) for a facility charge.This seemed odd, since our insurance plan covers outpatient surgeries in hospitals. I called the insurance company and they were puzzled as well as to why he needed to come up with this amount of money. They told there is a code for this procedure and all the doctor needed to do was submit for pre-approval. We decided that very day that we needed to see another doctor something was not right here. My husband had all ready given his office the check for $800.00 and he called the office to inform them that he would be going elsewhere. He was told after some not very friendly office person he could pick up the check by six o'clock that evening, when he got there the office was closed. This person know they would be closed and told him that anyway. He finally got his check back the next day and went to a different Ophthalmologist for his surgery. At this doctor he was not asked for any money up front nor to bring any money to the hospital for a facility charge. My husband stated that he would never go back to Kinnas's office again. (and the surgery turned out very well) I continued to remain a patient there and I had an appointment with him on January 7, 2015 at 1:15 p.m. for a repeat test. I had a very bad allergy attack on January 6, which caused me to be very ill for about 4 days. I called Kinnas's office at 8:00 on the morning of Jan. 7, to inform them that I needed to reschedule due to the fact that I was sick. They gave me a new appointment for January 14, 2015. I arrived on the 14, for my appointment at 11:15 a.m. as soon as I arrived I was told that I had to see the billing person. She informed me that I had a $25.00 missed appointment fee due. I was stunned. I told her I called to cancel and she said I did not call 24 hours prior to my appointment therefore; I was counted as missed. I told her I was sick and most doctors do not want you in their office when you are sick. I asked is there no grace period extended for illness? she said no. I could not believe this! I have been a patient here for at least 10 years and even through my husband left I was going to remain a patient here. In all these years I have never broken an appointment. I paid the missed fee and then walked out. That is the last money his office will get from me. I will be going elsewhere. Everything in that office is where is the money. I would not recommend him to anyone. read more