Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

Here today! I…read morealready had my prescription so being in a city long enough to get my eyeglass prescription filled and finding the right frames was my challenge. I was running out of time because the coating on my glasses was fading in a rapid pace and blurring my vision, so I NEED glasses quick, fast and in a hurry. I queried my trusty Yelp app and ask God if Burlington Eye Optical was my go to place and YEP it was! I go in and the place was very busy and immediately I noticed many old money seasoned seniors waiting for their appointments, asking questions, completing transactions and looking around. I met Sue and so my excitement began with Burlington Eye Optical! The first thing I noticed about Sue was her tone of voice, her passion for offering outstanding customer service and passion to make customers smile upon completion their business. I presented my prescription, she put my information into the system and now for the hard part WHICH FRAMES FITS MY FACE AND PERSONALITY. We was just like the 3 bears, "Nope not those", "Um, not the right shape", "Naaa", "Do they come in any other color?", "I need more options". We found 4 contenders, so here I was walking around getting other customers options, looking at myself in different mirrors and angles, I would walk away, look at myself again. It's not easy y'all to find frames for my personality, face and versatility:)) for real though. So we found the right shape and frames but looked online for the brand other color options, Sue ordered each of the color for me. The frames arrived faster than expected and this is how I met Christina upon my return. There I go again, walking around checking myself out in different mirrors, different angles and soliciting options from other customers; males and females. Once I made my decision, Christina informed me that they was running a special which included $99 for a second prescription which I used to put in my current Versace frames. Anxiously and impatiently, I waited the complete 10 business days for them to arrive. Hold up, there's more to the story. After my glasses returned, due to the fact that my eyes were distorted by my diminished previous glasses my eyeballs had to get adjusted to the new helpers, that can be a battle that I had to endure and go with the flow on. That process is just like any other healing process, it can't be rushed. My second set pair returned, my eyes was still tripping because now I was working nights and they had to get use to seeing at night with the new prescription which was slightly stronger and newer technology involving the lens production. Not only did I have to wait that out but I had to find time in my busy work schedule to drive back across town in Massachusetts hectic traffic congestion. Have you ever driven here? What about when one of their two tunnels was closed. Did I mention, Massachusetts motorists are termed "Mass-assh#€*%? I didn't make that word up, the people here unanimously said it. I wasss miserable, I returned and Christina fully understood what was happening with my vision. She, adjusted the arms of my glasses, readjusted them on my face, they needed realignment on my face and WALAH - I COULD SEE CLEARLY NOW! Let me tell y'all something, I wanted to kiss that woman in the mouth, pick her up and swing her around because that was the problem rectified. I wholeheartedly, recommend Burlington Eye Optical.

Dr. Alec Smail was extremely friendly, considerate, and thorough with his examination of my eyes!…read moreHe answered all of my questions and explained each step of the exam in detail while diagnosing my prescription. I told him that my previous contacts gave me some discomfort, and just based on his assessment of my eyes he was able to correctly determine what diameter and curvature my old contacts were! I would highly recommend going here for your checkups instead of vision works so you can stop being treated like a customer and start being treated like a patient.

Very easy to schedule an appointment online and provide insurance information ahead of time. I was…read moreseen in a timely and efficient manner. Dr Feifke was very thorough, informative and invested in the examination. Picking out frames was an easy process and the woman who helped me did due diligence to ensure that between insurance and promotions, I didn't pay more that I had to.

My son had an initial appointment for contact lenses with My Eye Dr which they charged $80 for the…read morevisit for him to get contact lenses. That visit was for 45 minutes. When we went back for a follow up yesterday, the charge was $225 which he was not in with the eye dr for more than 3 minutes. They asked him how he felt while using them and that was it. The follow up wasn't for anything except to try to get us to purchase the contact lenses from them. I was not told beforehand that the follow up was going to be almost 3 times what the initial visit was. We will never be back. If you do decide to go there you better ask the cost beforehand.

Literally the best eye doctor I've seen in 30 years of having glasses & contacts! Dr. Deering took…read morethe time to discuss my eye health with me in a way no one else has before. And they have fabulous customer service.

Hands down the people to go to if you are a contact lens wearer…read more The regular eye exam was great, but it appears they really specialize in contact lenses here--I've never had such a thorough exam and fitting. I've been getting headaches from my contacts for years, and Dr. Deering seemed genuinely dedicated to fixing the problem. I'm now headache-free, and I learned all sorts of things about my eyes in the process! The people here are wonderful, and really go above and beyond. I can't believe I got this level of care for a standard, reasonable price. I'd highly recommend this clinic to anyone.

So happy I found this place! From beginning to end Dr. Le was very professional, knew what she was…read moretalking about and shared her knowledge with me, and neither pushy nor haste. I used to go to a place in Charlestown and Tufts Medical Center for my eye care but I didn't feel like a unique patient, so I decided to go elsewhere and happy that I found Dr. Le. She was running a bit late when I showed up and acknowledged it, I was surprised to see that she was one person running her entire practice! So I gave her some slack, and with her personality, I couldn't even be upset! When going through my eye exam, she answered questions I had, taught me about eye care, and was the most consultative doctor that I've met which was great! She has to try on a couple of contacts, and made sure that she was extra thorough even if it took an extra couple of minutes. That I could appreciate. I feel like at other places, doctors typically rush through here and there, and are always on the go. I'd recommended seeing her at least once! You'll love her personality and her care!

I am so glad to have find this doctor from my vision insurance website. First of all, Dr Le was…read morekind enough to see me at lunch time. Second of all, she is so knowledgeable and friendly. She told me things that no other Optometrists have told me before about my eyes. I spent a lot of time picking out my new glasses frames. She was with me all the way and helped me picked out 2 pairs. I have a sense that she is so very artistic too. Hahaha.... I never have so much fun picking out glasses frame before :o) She is great. Now I just can't wait to wear my new pairs of glasses and sunglasses. NOTE: I 100% agree with another reviewer (Hana G.). Dr Le is sweet and she made my appointment visit with her like visiting a friend..

a very bad experience with this vendor. They force customer stay through non-refundable policy…read morerather than good service. the progressive glass did not fit me well, cause my eye strain, headache and lots of mental worry. They re-made them, but still not work. The two months experience is a disaster.

long time customer....never again.....tried to cancel my order same day and was told it was too…read morelate to cancel!! went to warby parker which had better frames for half the price with a 14 day return policy and an absolutely superb optician. seriously do not step foot in pearl vision. spread the word!!! i put my story in our 250 club member newsletter,

Fast, easy and good price, what more do you want. Excellent service and a really good selection. I…read morehave a few pairs from them.

I had the pleasure of working with *Lexie* at the Warby Parker Burlington store, and I can't speak…read morehighly enough about her. She's incredibly knowledgeable, experienced, and genuinely patient, taking the time to walk us through the differences in frames and lenses with clarity and care. I had been struggling with a pair of glasses I purchased last year that gave me distorted vision. After speaking with three different representatives who insisted the lenses matched my prescription and that I simply needed to "adjust," I nearly gave up and tossed them. Then I met Lexie. She encouraged me to bring the glasses in. Within five minutes, she discovered the frame was slightly curved--and just like that, she fixed the issue. The moment I put them on, everything looked right again. The difference was instant and incredible. Lexie didn't just resolve a technical problem--she restored my trust. She made us feel taken care of, and it's because of her we ended up purchasing four pairs. Warby Parker is lucky to have someone like Lexie. Her care, expertise, and attention to detail truly set her apart.

I've been coming here for over twenty years. They are everything you'd want in a local business…read more They practice the disappearing art of opticianry. The staff is licensed and takes careful measurements to make sure your lenses are correct. They stand behind their product and you can swing back for adjustments anytime. They will remember your name and take care of you here. Go to a big chain if you're looking for cheap, mediocre glasses in a hurry.

Having spent over two decades in the community, I decided to go back to this place again…read moreconsidering that maybe my past experience was one off. Boy, I was wrong. They insulted, literally "insulted" me and my family for coming back and refused to serve unless I took down the review. I was not aware that putting an honest review bars you from going to that place again. I would have removed it anyway or put in a good review but this experience was way too poor. I honestly felt racially profiled, a clear look of xenophobia at the front desk. I stay put and give this place a 0 star and I refuse to take down an honest review. If you make mistakes, own it rather than insulting and trying to put the blame on the other person. worst business ever.