I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Well the term "Geek-In-A-Box" comes to mind! LOL Just kidding…read more This is an amazing person who handles almost anything you can think of computer related. If anything happens to your computer or you just simply need extra security on it give him a call. He is wonderful at figuring out what your computer needs. My computer simply had a mind of it's own and was protesting the Internet. He gave it a good wake up call and voila, my computer works!!! I have absolutely no computer knowledge and he broke down the things I needed to know in lay mans terms!!! That makes me feel so much better and less like an idiot. I absolutely hate tech guys that try to appear smarter than you. The rates are very reasonable. You can call to make an appointment and he will visit your home or business. You can also drop off your hardware. So the next time you use your computer for a coaster or target practice and need it fixed give him a call. Don't bother with an out of the US tech phone operator!

Good for small job. For big jobs better to go with a larger IT company. Hes one guy and not enough…read moretime to handle larger jobs in an efficient manner. Took so long to fix my problem I had to start over with someone else. Also watch out for significant mark ups on hardware. I could have purchased direct for much less and other IT 'pros' do not mark up. Spent a small fortune with this guy unnecessarily.

George is amazing. Super honest and knowledgeable. He fixed my laptop as promised for a very…read morereasonable price. I'll absolutely use him again!

George arrived on time and restored the printer driver set and link to the desk top with ease. He…read moreanswered a lot of questions and made some helpful suggestions that will save trouble in the future. He then turned to helping trouble shoot and replace a defective Ring door bell system. This checking out and re-working an odd work-around that was in place from the previous owner. All around high value for a very reasonable fee. I highly recommend this service and request his service in the future.

James is knowledgeable and trustworthy. I have used his services for years and he has never failed…read moreto find and fix numerous technical problems. If you are cautious about having in home workers, James is the Best ! I highly recommend him. Don't waste your time and money on " squad " services. You will appreciate the personal style of James Duncan.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

I had an outlook classic emergency which was business related and time dependent. Josh at Nerds to…read moreGo was friendly, reassuring and most important fixed the problem during my consultation. I will absolutely use NerdstoGo for future computer problems.

ZERO - that's what we got for $190+ Needed them to recover…read moreour previously-working, in-house Microsoft PC network. The "nerd" dithered around for an hour and left (with our money) saying WE needed to get the Admin password for our router and then he would come back. WE found the password on the back of the router and logged into the Admin account with no problem. Called the "nerd" and ... crickets. Contacted their office. Got excuses and promises to call back and a week later ... Save YOUR money and time, find someone who really knows networking.

They replaced my battery on my M1 Macbook Pro. Took a deposit over the phone to order the…read moreappropriate battery. Once the parts arrived, they did the battery swap in a few hours. Naveed even waited for me a few minutes after the store closed so I could pick up my computer. Friendly and professional.

Navid immediately identified the problem, ordered the part and had me fixed up in 3 business days…read more These folks got it done and saved me from replacing the laptop. Will be back

First time pc builder here,had a great customer service experience with reception but,charged me…read more200$ for just connecting the small 1 pin on the bottom of the motherboard (I had them flip flopped),no organization of the wires ( I had to do it myself) and apparently didn't correctly connect my fans so now I can't read temps. Had to replace my fans thanks a lot. Wish they had told me this Overall point: Shouldn't have been 200$ for just connecting a single power connecter wire pretty much scammed me.

The service and care at this establishment was superior. Teresa was helpful and personable when I…read morecalled and the same feeling of customer service was evident when I arrived. Teresa explained the process thoroughly of how my computer would be serviced. She was knowledgeable and had a sense of urgency to ensure a quality job would be done in a timely manner. Please support this local establishment who gives back to the community with their expertise in computers. Thank you!