CAUTION: I had Alex out to install a new motherboard and finish a computer build. The motherboard was brand new, I purchased it based on Alex's recommendation. He worked on it for about an hour and a half but when he turned it on he could not get the video to work. He left for another appointment then returned to figure out what was wrong. He worked for a short time and came out to let me know that the computer would not turn on at all because the fan was not working. The wires were tangled. I ordered a new fan, per his recommendation but decided to take it to a professional computer repairman to install the fan because I was not certain that Alex knew what was wrong with the computer. He seemed very uncertain when he left, even suggesting that I consider purchasing a new computer. This was a brand new build, every piece was brand new. I couldn't imagine throwing all that money away.
When the computer repair owner opened up the computer, he noticed the motherboard was not installed correctly and that it had been damaged during installation. He sent photos of the damage. I have now had to buy another new motherboard as well as the fan, I had to pay Alex for the time he spent, apparently breaking the computer, and pay to have it rebuilt properly! I tried to contact Alex in this regard but he does not return my texts or e-mails. Alex is young and not formally trained in computer repair. He told me he taught himself by watching you-tube videos. I understand accidents can happen but when you are trying to grow a business, you need to stand by your work and show that you can deal with problems professionally. I should have been refunded the amount I paid, as he did nothing but cost me more money.
Alex's failure to respond shows inexperience and a lack of professionalism. I do not recommend his services. I read other reviews and felt so fortunate to have found someone who, I thought, could help me. I can only say that it was a very costly, disappointing, and frustrating experience. BEWARE!
(The new service is fixing the problems and I will pick it up this week. No new computer needed! It pays to go to a service with professionally trained/educated people.) read more