These guys put together a system for me from scratch and did a real thoughtful and complete job. It was a lot of work! They were affordable and they worked hard to build something that is frankly stupendous! They're my new go-to and you should go there too. read more

Professional , efficient , & reasonable. My 7 year old desktop slowed to a crawl.They ran a diagnosis on my computer to determine the best way to proceed and advised replacement vs repair. Recommending a new desktop within my budget , I purchased and brought the new machine to them to transfer files from the old unit , then had them come to my home to set up printer and software. All of this was accomplished in a short time. . I highly recommend these guys for any computing hardware or software issues you may have. read more

I have brought my troublesome MacBook into this business several times over the past year or two. Not only did I receive immediate attention , my computer was both diagnosed and repaired both times free of charge. The kindness and attention bestowed on customers rarely exists in today's world. Polite, knowledgeable, and prompt , the employees at this business will go above and beyond to help . Infinitely easier than dealing with the Genius Bar. If I could give them 10 stars I would. read more

Craig and Sergio were awesome in helping troubleshoot my iMac and really went the extra mile in helping me replace a corrupt HD. I had a new HD replaced in Nov 2020 from another store,Mobile Kangaroo. This drive has now failed 9 months later and even though the drive is still under manufacturers warranty, Mobile Kangaroo wouldn't offer to replace it. Craig and Sergio replaced the drive and offered to send it in under a warranty claim. Next level customer service. Thanks guys! read more

The staff and owner are AMAZING, brought my imac computer in after taking it to the big box store 3-4 time, never diagnosing the real problem. 45 minutes at Intosh, diagnosed and fixed in 1 day. Helped me set everything back up. They are great. Thank you!! read more

Recently I migrated from PC to MAC. To say this was a mess is an understatement. Sergio was incredible at migrating all my data and even restoring old data from an old iPod. I had gone to another consultant before that messed up my machine. Sergio fixed the directory, my photos, my music and my mail. He enabled me to sync between my desktop and laptop. Now when I travel, I can access my data from anywhere. Grateful I found Intosh, these guys are amazing and I'm so glad I migrated and have people I can count on to help me if I need it. read more

These guy have always been the best! Everyone there is super helpful, knowledgeable, great communication and are indispensable for any Apple devotee. Highest recommendation, thanks! read more

This is THE place I will bring my computer issues to for now on. So many computer repair places feel (and are) sketchy. Not this place. Sorry for the long post, but I need to set up the story. I have an older 2012 Macbook Pro (it was top of the line when I bought it and it runs better than my newer 2017 Macbook- so I wanted to keep it!). I was trying to do a minor repair on my laptop by putting on new rubber feet on the bottom. Simple right? Well, while trying to get the old rubber pieces out of the bottom to put the new ones in, I used a pointy metal object and somehow just barely nicked the battery. It got really hot and I thought my computer was going to burst into flames. So I brought it into the APPLE store and they said they would need to replace the battery. They then called me and told me that it would need a new logic board as well and they don't support my my computer any more due to its age. And it would be very expensive to replace - they even recommended they could recycle my computer for me if I wanted. I decided to see if I could find someone to fix it. So I searched around and this was the only place that would take a look at it and diagnose it for free. So I brought it in. After diagnostics, they said they could send it out to their specialist as it may have needed to be repaired by him. And that it would be free for him to diagnose it as well. Well it turned out they had disconnected the battery and since it sat for a little while, by the time the specialist got it, the capacitors must have reset or something and it worked! No repairs needed at all! I asked about the battery and he said that Apple must have replaced the battery and when they couldn't get it to work they must have left it in and not removed it. So here is why I love this place. 1) There was no charge for them to diagnose. That is huge! 2) They were going to another level of service to send it to their specialist to take a look at it without them charging me for an even more detailed diagnostic. 3) They could have told me they replaced the battery and fixed it. But they didn't do that and said Apple must have replaced it. 4) They didn't charge me at all for anything after they put a good amount of time into sorting the problem out. Now I am not saying you wont pay anything, I got lucky. I would have happily payed them for their time since they did put time into it, but they said not to worry about it. So in the end, I just want to say that the service was top notch, the staff was friendly, the shop was clean and most importantly they went above and beyond in their service and were HONEST!!! By the way they repair both MAC and PC. This is my new go to place for anything computers. read more

This is the place to take your Apple product for repair.! Outstanding customer service and knowledge. My son's laptop sat at Fry's Electronics for over 3 weeks, having a new hard drive installed. It was installed incorrectly - they even forgot the screws! Couldn't get it to work, made more excuses than I could count. No call backs etc. Picked it up from Fry's not working, brought to INTOSH. I had a callback in less than 4 hours and a perfect working computer the next morning. Never again would I go to Fry's but I will recommend Intosh to everyone! read more

I had a feeling my computer was dead but wanted to be 100% sure before purchasing a new one so I brought it to Intosh. One of the guys spent 10-15 minutes with me to run some diagnostics to confirm it was dead. They even checked to see if it was possible to save any of the data. They were super helpful and friendly and I will definitely be back for any future computer problems. read more

Great products, prices and service! Haney has taken care of the equipment and service needs of our graphics business for more than 12 years. Even from across the country, our equipment arrives in a timely manner and he connects remotely to configure and transfer data if necessary. We have no need to look for local service and support. Intosh has and continues to be a great resource. read more

My son's old laptop MAC needed a new battery, but he was only going to be home from college for one day. Intosh ordered the battery in advance, it arrive quickly, they installed and tested it in four hours, and off my son went back to college. Great service! read more

This place rocks. Fast, friendly and best of all they know what they are doing. Easy to park and no hassles. I will never got back to an Apple "Genius" again. I brought in my MacBook Air after I unsuccessfully tried to reload the operating system and failed rendering it unusable. I dropped it off and 2 hours later they called and it was running as if I juts took it out of the box. Thanks! read more

Didn't have the graphics card I was looking for because of the current situation with lack of supply from COVID. But was helpful in looking at other services that would notify me when stores get them in stock. read more

I just had my computer fixed at Intosh Computing Services, and I am very impressed. After the diagnostic test they gave me a call and said they would be ordering two parts. They resolved my issue with just using one of the parts, and charged me only for that part. It is not often that businesses are so honest. Thank you Sergio and Nicole! read more

Hani and Sergio are awesome! Two of the most knowledgeable guys I know when it comes to the Mac. I consider myself a bit of an Apple Genius™ myself, but these two blow me away. They're fast, friendly, and always solving my computer and networking issues. I highly recommend them. read more

Intosh has kept my Macs going since 2016 and I couldn't be more grateful. Fantastic service and machines that are more powerful and last longer. Thanks! read more

If you have a problem with your mac, avoid the crowds at the Apple Store and take it to Intosh. When my mac book pro was malfunctioned, they helped me get all my data back in less time than if I had taken it to the apple store. Highly recommend them. read more

Talk about amazing customer service......I phoned in a rush and explained what I needed to have done to my son's laptop. I only had a couple of hours before my son returned from school. I asked if I could come right over and was told that it would be no problem. Well, I was immediately helped. The task may have been a simple one, but the service was awesome. The price was right, also. Very fair. Thank you Intosh!! I will certainly come back again and again. read more

I have dealt with Intosh for many years and they are consistently reliable. A year ago or so I shot myself in the foot by taking my Mac desktop to the "genius" bar for what was obviously even to me a memory problem. It took them two weeks not to figure it out. Intosh had it diagnosed and repaired in less than a day. And, their place is convenient and serene. Anyone can call himself a genius, but what you want is actual know-how. read more

My laptop kept shutting off throughout the day. They tested it for a full day without any problems. They explain to me how to test my system at my home To find out what is bad. They even offered to connect online and test my home system. I couldn't ask for a better response. They did not charge me for any of their testing. I would highly recommend them for your computer needs read more

These guys are great. Diagnosed the problem with my Mac. Moved my data from the old Mac to new one in about 30 minutes. Were very reasonable and fast. read more

I can't do without these guys. Smart smart smart smart smart smart smart, and accommodating, and just the kind of people you want to do business with. read more

We have used Intosh for our medical office for over ten years. Hany is always available for any issues we have. On the rare occasion a technician is not available to speak with us when we call, we receive a return phone call within 1/2 hour. Their service cannot be beat. Great place to buy a new MAC too!! read more

Initially Intosh provided great customer service until I requested any form of verification that my machine was actually infected. They tried to charge me $75.00 without any type of proof that my machine was "highly infected". When I confronted the owner as to why I was told that my machine was "highly infected" he became very defensive and in the middle of working on my machine he told me I could leave with my laptop if I wanted to. Intosh also says they guarantee all of their work, but after I got my laptop back from the store it started up three times slower than before I brought it in. Bottom line: just go to the Apple store and save yourself the time and money. Bunch of stuck up Mac nerds working here who don't have your best interest in mind and only see dollar signs when you walk through the door looking for help. No thanks! read more

Very disappointed. Brought in a cracked iPhone screen. The repair took five hours and the price was $195. They reduced it to $175 after my complete surprise. My fault for not checking but I truly didn't think it would be over 1.5x going to the Apple store. To make matters worse, they clearly are not using the original manufacturer's screen but rather one that has a different color scale. So much for using the small local provider. You are better off working directly with Apple. read more

These guys are on top of their game- the only reason I'm leaving this comment is because their customer service is amazing, they were so nice and professional. Great experience. read more

Hany is great. Came to my house to help me figure out what was happening with my new Mac Pro. Ordered everything for me and returned it when I wanted an exchange. I would recommend going here instead of the apple store read more

Several years ago I took a Mac to the "geniuses" and they recommended Intosh. I have never had a reason to go back to a crowded, chaotic Apple Store ... Intosh is the BEST!! Haney and his crew are professional and never make us feel like dummies. Their service is fast and their prices are fair. I'll never take a computer anywhere else again. read more

I brought my 8 year old macbook in for a number of issues that Apple was not interested in supporting. They provided me with a very good and honest evaluation of what repairs were required. I appreciate their honesty and knowledge. read more

I work for a dental office in westlake village and Intosh was in the office fixing an internet issue... while they were there are reg. computer tech was there and was asked to look at a scanner that was not working properly. The regular computer tech forgot about it and when we asked the intosh peoiple to help they did and they fixed the problem!!!! They are awesome... they went abouve and beyond their duties to heklp us less savey tech people out and we appreciate that!!!!! read more

Seemed great at first. I had several things that needed to get done in my office. Hany came right over, set our router password, added admin rights to all the computers in the office, fixed one of our printers etc. After a few visits it all started to go south. When Hany came to visit us the first time before he started working, he advised it was going to be $75 dollars an hour for his service. Being we had several things that were suppose to get done over a few days Hany wanted to keep a rolling tab of the hours, and I was to pay him at the end. Once I got the invoice I realized he charged me $150 an hour and not $75. When I asked him about that he acted as though that was his rate all along. I am 100% positive he originally said $75 an hour and if you read some of the other reviews they also talk about Hany's rate being $75 an hour. Hmmm so why in the world did he now change his price when the job was mostly done to $150 an hour? When I pushed back on it, Hany's reply was "I would be happy to refer you other people who would do the work for $75 an hour". Really!!? your kidding right!!? To make matter's worse Hany wanted me to reset all the employee's emails so we could setup new emails with a few modifications to them. Hany wanted me to text him when I reset all the passwords so he could get in through google apps and get everything set. The only time we could do this was when everyone left for the weekend. I text him Friday about 5pm when the company shut down. Hany never did the work, nor did he ever even text me back. I wrote him another message that following Monday and he never replied, he just disappeared. This was something he said he could do and it was apart of what I paid him for (at his embellished $150/hr). Guy's do yourself a favor there are a lot of local I.T. guys & gal's in the Ventura County/ L.A. County market that wont try to scam you like Hany did to me. Follow Hany's suggestion when he said "I could refer other's in the area who will do the job for $75/ hour". Listen to him, and save yourself the hassle! read more

I just had the pleasure of using Intosh again, this time for a house call. Sergio came out and solved all of my internet service provider switch over problems. I could have saved COUNTLESS hours trying to do it myself. Sergio fixed my problem in, seriously, 20 minutes. WORTH EVERY PENNY...and it wasn't even that much. Highly recommend them to everyone for your computing needs. THEY ARE AWESOME!! read more

Don't bother, they're clueless had many issues but the easiest of all they can't even fix. They broke the glass on my desktop while trying to repair it only to tell me they would have to order me a new one, it's been over a month & i still don't have the glass. read more

I had the most amazing service from Joey at Intosh!! He was fast, very, very informative, did a terrific job at an incredibly reasonable price. You absolutely cannot beat that!! Thank you, Joey, thank you Intosh! read more

Haney and his team are AMAZING to work with. They have saved my sanity on many occasions. They are all extremely professional, understanding and patient. After too many years of putting off buying a new mac I finally had to do so. They got me up and running with a new machine in less then 24 hours. They spent as much time needed to review all my options and made sure everything was working perfectly before I left. If you are looking for excellent, quick service at a very fair price, Intosh should be your first choice. read more

Intosh is amazing!!!!! Thank you Hany & Sergio for fixing all my problems. First dealt with Intosh when they set up our Internet and ever since our Internet has run so smoothly and way faster than ever. Even when there was the littlest of issues one of the guys would be over in less than 5 minutes and fix the problem and always explain what they did (which is a plus cause IT guys usually tend to think us "normal" people wont understand them". Being so happy with their services we decided to ask them to come on and help us with all our computers. We needed them to run properly and not freeze every 2 seconds. After a couple of days my computer is like brand new!! Unlike other computer companies I've worked with, the guys at Intosh NEVER make you feel little. They always explain things in ways that people who are not so tech savvy ;) can understand, and are so patient. Ever since they came on last week to help us with all 5 of our computers things have been running how they should be. I didn't know how things were supposed to be until they walked through our doors. Sergio seems to always go out of his way to help us with the littlest things and its been a pleasure working with him this past week. Their customer service from the first phone call has been impeccable! I am sure we will be working with them for years with the ever changing technology world. I will never take my computer questions anywhere else! Intosh you have customers for life!!!!! Love~ Siany girls and Crystal!!!! read more

Hany is so amazing and patient! He was able to fix my laptop and explain to me so well what was wrong with it. I have never had better care and service! read more

Not a fan. I took my computer in to relieve space on my apple which was full. They had it for a week, I kept having to hound them to finish the work and without asking me charged me a premium for putting all my stuff onto a drive which I could have purchased myself and provided for a fifth of the price. They put everything into the cloud but never removed all my stuff from my laptop so guess what it is still full 300 dollars later. read more

I have taken 6 different Apple computers to Intosh for various repairs and upgrades and they are always on target with how to fix things and even suggest ways to improve my system. Hani and Sergio are real geniuses and I am so glad that I found these guys years ago. I never have to worry about emergencies because they always know what to do! Highly recommended! read more