During a recent business trip my laptop quit working and obviously I needed it for my customers, that's when I found Dr. PC on Thousand Oaks Blvd, the owner John, was polite and very knowledgeable and quoted me a fair price, I dropped it off on a Saturday morning and was ready that afternoon. Thank you very much! read more

I run a very busy hair salon and when my computers are not functioning correctly, we can have big problems with scheduling, etc. Yesterday or scheduling system went down at our front desk, needless to say, it was causing big issues. I found DrPC from a recommendation from one of my customers. I called DrPC and booked them for 9am the following morning. John showed up and immediately got to work. HE was very friendly and explained what he was doing as he worked. Turned out that the computer was no longer on our network. I also had him install a printer for us. John did a great job, highly recommended read more

Cant say enough positive things about this company: Their customer service is exceptional as are their technicians. I run a home based business and my computer is the lifeblood of the whole operation. Late yesterday afternoon, my email stopped working. I searched google for computer repair near newbury park and found DrPC. WE scheduled an appointment for 8am the following day. The tech arrived on time and had my email issue resolved in about 15 min; I was so grateful! Highly recommend DrPC for any computer problems read more

Scammer, liar, lazy are the 3 words I would use to describe this place. Told me that my motherboard needed to be replaced. That much was true, but he claimed it was a $1000 part. He said he would order it and have computer to me within a few days. 2 weeks later I hadn't heard anything so I call him. Claims part is back ordered. Over the next 9 weeks I call him several times, usually got no answer, no call backs. He finally tells me to just come take the computer back. I took it to another shop and within a week they had contacted the manufacturer of my motherboard. Discovered it was still under warranty and had it replaced. Bottom line of you want an honest quote, quick service, and good communication this is NOT the place to go. read more

I called several PC repair shops and Drpc computer repair was the only one that answered. We scheduled an appointment and the tech arrived on time. Aside from being friendly, he quickly fixed our issue (office scanner not working) thanks DrPC! read more

Doesn't give Discounts posted on Yelp. Wanted to charge $180 just to replace cracked face on galaxy phone. Really expensive. Would of liked to of given our local store some business. Unfortunately this was also my test to see if they could work on my computer. Oh well must move on to the next expert. Hope their business is fair in this market. read more

I am very pleased with John at Dr. PC, he is very reasonable and fast with fixing my laptop. John even worked with me on lowering his price to fix a small issue with my laptop. I would recommend Dr. PC to everyone! He even will come to you! Thanks John. read more

I just got a notice from Yelp to finish this review....when DR PC wrote to them and got Yelp to remove it. So this is also a complaint about Yelp who sent a form letter implying I didn't use this guy. Well I did, the results were bad, I'd never use him again, or Yelp which errs on the side of owners and not their clients. There's a reason their stock is "dead money" during a tech boom when MSFT is close to $200.00. My advice, avoid this tech and short Yelp before the FTC investigates them.....I'm betting they pull this review too. read more

Prompt, excellent service. I can't say enough good things about them. VERY reasonable prices.

I was having a problem downloading videos from the iphone onto my computer. I spent several months researching the problem and trying to fix it myself. After losing countless hours to this project I called Dr. PC and within an hour he had diagnosed the problem and fixed the issue. He was great to work with and I would highly recommend calling him for your IT issues. read more

Dr PC saved my desktop PC! One day I started my normally reliable desktop computer and couldn't even log in because of the blue screen of death. John met me within an hour to pick up the computer, diagnosed that my 5 year old hard drive had failed, and then was able to replace it within a couple days while saving all of my old files. Would never have thought it, but I'm grateful now that my computer broke because John repaired it to run even faster/cleaner than before while managing to neatly save/organize all of my family's files. THANK YOU DR PC! read more

Called Dr.PC to have my PC worked on due to it not performing well. Found out they are a mobile service and he came to my place to do the repair. John the technician was very professional and nice (my dog loved him.....my dog usually is very standoffish with strangers) and completed the job in a reasonable amount of time. I paid what he quoted me over the phone which was very good compared to the other quotes I got. This service was quick, he came to me, affordable, and most of all......dog approved! John, you are now my new computer guy! Will definitely use again and recommend to friends and family. read more

I took my PC to Dr. PC when it had problems booting up, instead displayed only a message that the boot sector needed to be repaired. I took it to Dr. PC, which was the first time I'd visited them. The staff seemed very knowledgeable and service was quite good. Before starting with it they called me to describe what the problem was and to discuss options. Turnaround time was quick. When I picked it up and started it back up again at home I was very happy to find that all my files were still on it, nothing had been lost. It's been a couple of weeks now and it seems as stable as a rock. Based on my first experience so far with Dr. PC I feel confident that they know what they are doing and provided excellent service. read more

Had the technician from Dr PC at our home office today. We wanted to transfer our outlook email from our old PC to our new mac, aside from a few other, not so important issues. The technician was on time and had our email working on the mac pretty quickly. He also took care of the smaller issues that had been bother us for a while (chrome getting constant pop ups, weak wi fi signal up stairs bedrooms, etc) In short, the tech was very friendly, on time, and seemed to be pretty knowledgeable. I would comfortably recommend Dr PC to anyone that needs computer services. read more

Dr. PC is a true blessing. In a world of overpriced computer services whose employees blindly diagnose your hardware, Dr. PC is just that: a doctor. He carefully examines all facets of your computer issue an comes to a conclusion, offering you the most cost-effective treatment plans and continuing to accommodate your financial abilities. He replaced my 250 GB hardrive with a 750 GB drive at the same price that he quoted me for a 250 GB! He recovered my data when no one else would; yet he did all of this at a fraction of the cost that others quoted. He is truly a master of his craft, and I would recommend Dr. PC time and time again. read more

Avoid this man John and his business. The recent one star ratings he has on Yelp account are there for a reason and should not be ignored. This man did not fix our computer issue, and yet had the audacity to expect and accept payment. This man told my husband that he could fix my broken PC that would not turn on. He said he would replace the power supply which would resolve the issue. He then delivered the PC back to our home without the power cord that it came with, and once we tested it, the computer still wouldn't turn on! He returned it to us without our cord and without it being fixed, who on earth does that?! Being the trusting man that my husband is, he paid John without testing the computer to make sure it turned on. Yes, that was his mistake, he should have never paid him without making sure that it worked. Hubby got an earful from me about that. But who in their right mind returns something claiming that it's been fixed and then accepts payment, when reality is it was never fixed to begin with? Only a dishonest person running a dishonest business. 5 minutes after the delivery, when we realized the the computer still wouldn't turn on, we called John to let him know and kindly asked him to please return to our home to take the computer back and actually fix it this time. Instead of apologizing profusely for giving us a non-working computer and taking our money without actually having provided the service that was promised, he had the audacity to be completely rude and say "no way I can come back, I'm way too busy, I have a shop I need to run." Who does that? When you have a client that just paid you for a service that you didn't even provide, you have to show them how sorry you are and say "I'm so sorry, I can't believe I did that, let me come back and take the computer and actually fix it this time as I was supposed to do." No, instead he was rude as hell and demanded that my husband drive back to him again to bring the computer back to be fixed! At that point I totally lost my temper because that is just ridiculous. My husband already took the time out of his day to bring it there once, he shouldn't have to bring it back there a second time especially when the guy was only 5 minutes away from our home. He should have just turned around and come back to get it and actually fix it as he had promised. I was fuming, he saw how angry I was and he had no care in the world for how upset he had made his client. My husband then had to drive back to his shop with the computer and in the end the guy couldn't even fix it. My husband asked for our check back, and again, instead of apologizing and just giving it back, he actually had the audacity to remove the power supply he had installed, and then he gave the check back. Yes, I am grateful that he returned the check, but he sure as hell pissed us off and wasted our time, and his rudeness was on a whole different level. To the point that I lost my sh** in a way I never have to anyone I have ever worked with. I am literally shocked by how horribly we were treated, and hope my review will shed some light on this "business" so that others can avoid the experience we just had. read more

I had built a media center PC myself by buying components from Fry's. It worked great until I installed a second hard drive. As it turns out, I shorted out the motherboard in the process. I decided to try Dr. PC in part because the business is established and it has a storefront. I was nervous about giving my PC and my user ID and password to a mobile service. My life is on that PC. John at Dr. PC diagnosed the problem, and saved me money by finding the exact same motherboard online. His price was more than fair. read more

This guy is totally unprofessional! I needed to get data recovered from an external hard drive and he did a terrible job helping me. Nothing was in writing, completely unorganized and on top of that, when he went to show me my data retrieved on my drive, I got an eye full of an inappropriate photo on his laptop with no apology. read more

I own a small buisness, and my hard drive crashed, He promised me to build the computer in 5 days and will be better. He took 12 days and he never answers his phone, He built one of the worst computer i ever owned it. when we had the problem he never answered his phone.Please do not give your computer to this company. I got better service from the BEST BUY kid.they were courteous and punctual and when he could not fix it He called his supervisor and got it fixed. Wasteof $ 800,00 with a so called expert. read more

Dr PC is the place to go for any and all computer problems. He is thorough and most reliable. He is very patient in explaining what the cause of problems are and will seek and recommend the best solutions. The pricing of his services is better than competitors and if there are changes or updates that will make your computer run better John will make you aware of them and install them according to what your decision is. I have used Dr PC for some time and I do recommend Dr PC! read more

I don't know what happened but yesterday my PC would not boot. It suddenly became an expensive paper weight. I'm not a computer guy and I needed help. I checked Google for "computer repair" in my zip code. Along with Dr.PC, I read all the Yelp reviews on the companies in my area. Now I don't put much faith in reviews because I think they are mostly written by relatives and friends of the company owners. I selected Dr.PC and gave him a call. He told me what he charges, which I thought sounded reasonable since I have never dealt with a PC repair service, and we made an appointment to come out a few hours later. John showed up and within one hour he had my PC up and running. Along with his computer knowledge, he has a very likable personality and I felt very comfortable with his service. Got an expensive paper weight PC? Call John and you will not be disappointed. This is one honest review and its 5 stars all the way. read more

Dr PC is the place to go for any and all computer problems. John is extremely knowledgeable of all computer problems. He is thorough and most reliable. John goes many extra miles for his customers. He is very patient in explaining what the cause of problems is and will seek and recommend the best solutions. The pricing of his services is better than competitors and if there are changes or updates that will make your computer run better John will make you aware of them and install them according to what your decision is. I would highly recommend Dr PC! read more

This is a great business as he is knowledgeable and helpful. Prices are fair and reasonable compared to other shops out there. I have nothing but praise for this business and will continue to use him. Thank you for a job well done :-) read more

My Ipad Mini lost a battle with a brick floor when dropped by my grandson. After checking out many different companies to repair I came across Dr PC. Called on a Sunday and they were in the office. I was able to drop it off that day and picked it up on Tuesday morning. Looks good as new. The repair cost was $139 which was very reasonable as other places wanted between 150 and 200. Very happy. read more

I took my laptop to John to fix the fan as it kept overheating and shutting down. I needed it back that same day. John did a great job and I had it back in 3 hours. Also I felt the price was very reasonable. read more

Nice guy, but i found him a little off in both experience and temperament. He charged me much more than his original quote for a motherboard replacement. When i started to question it, he sort of came unglued and right then and there started to dismantle the computer, saying he would just put the old board back in. I thought i may have overreacted and against my better judgment paid him and left with my "repaired" computer. end result - my preinstalled Windows version was no longer genuine since the motherboard was replaced. When i called him, he said he'd never heard of such a thing. Then, he asks his buddy who i clearly hear say, "oh yeah, tell her to call MIcrosoft and just ask for a new ID#". Wasn't that easy. In order to re-install with new ID, everything on the hard drive had to be backed up which could only be done by removing it and using a hard case to copy it to an external drive. Oh, yeah, the kicker - the new mother board only has half the memory that my old one had. But, maybe it was a fluke and he going through a rough time. read more

John P., the serviceman of "Dr. P.C. was hired to clean our computer & clear it of an apparent virus. He came for a few hours at almost a hundred bucks an hour & made some adjustments. During this time, he sold us coverage of Kaspersky, telling us it is the best for virus protection. He did not provide us with a receipt when he left. Now, less than three weeks later (during which time we were out of town & not even using our computer), the Kaspersky we paid him for is not working, & we now have a major virus. When I called him to politely ask him to please make good on his repair job for us, he said he would call us back as soon as possible to schedule a time for him to fix our computer internally without having to come here. That also would have been fine with us. He did not return any phone messages & ignored the e-mail we sent. We are unable to access e-mail & having major computer problems. We've left several messages on his business tape, but he has not responded. I hesitated on whether to give John one or two stars. He seemed like an honest person with integrity, but someone who charges a lot of money & doesn't deliver is a big disappointment to us. We so want to have a regular computer service person we can trust, but it seems this "Fly-by-night" person isn't the one. We are forgiving & kind people; If he had a personal issue that detained him, he could have at least called to explain why he wasn't able to respond to our many messages. We would have understood, but clearly this doesn't seem to be the case with this "Doctor." read more

I really tried to get a good experience out of this guy, but it didn't happen. Ordered a PC and Monitor. Monitor was so bad I had to go to Best Buy and get one myself and luckily received a credit for the monitor. The PC is another story. Promised a list of my specs but did not deliver. Gripes: Usually late or reschedules appointments. Did not have WIN 10 installed. I had to do this myself and there was an issue with the Mother Board that I had to look up on Google and do a work around just to eliminate error msgs. Promised Office 10 and I'm finally, after 2 visits from Dr. PC going to uninstall the inop version and put my own in at my cost. Seems to always be "too busy" to help with customer (that would be me) and never competes the job. Also on delivery, Dr. PC said it will take a few days and up to a week to get all your updates. So he does not test the computers he builds and sells. It's a crap shoot when installing on site! I solved 80% of my "new computer" issues myself as I was tired of waiting for a response or a slip shod job. Not recommended. I think 1 star is over rating. read more