The gentlemen working here seem very kind and knowledgeable. I hate to write a bad review but they…read moreessentially broke my $600 laptop. I brought in my laptop for a simple case/hinge repair. Everything still worked, the case was just cracked from overuse (no, I never dropped it). I paid them $200 for the parts and labor, and the laptop looked good when they handed it back to me. Unfortunately, I brought it home and noticed that the screen wouldn't turn on. I feel stupid for not turning it on in-store, but why would I assume I needed to? I brought it back in to them the next day and told them about the issue. They kept asking if I'd dropped it. They looked it over and admitted that they must have displaced something (broken it) during the case repair. I was under the impression that they wanted to make it right, so I was flexible and forgiving. To cut a very very long story short, I ended up driving back and forth to this place a total of nine times for a variety of reasons (they ordered the wrong part, the part was "dead on arrival," they were out of office for hours at a time, etc). In the end, they told me that more expensive parts would need replacing (i.e. I might as well buy a new computer). They did not offer to fix it or refund me. I was so frustrated I just walked out. Wish I had stood my ground and at least asked for a refund on the case. TLDR: my laptop worked before they touched it, and now it doesn't. Now I'm out $200 and I'm stuck with a broken laptop. Tech Doctor: if you'd still like to make this right with me, please reach out.

Spot On! Miles solved all of my technology problems! I had 8 different issues that I had and did…read moreso in a respectful (I am not a techie!) and efficiently. Some of my issues were simple (synching up passwords) and others were more complex and he just dove right in and solved them! I will use Miles again!

Thank you for being a reliable company that I can trust. I…read morewent to four places before stopping by your place. I did not feel comfortable leaving my phone at the other places!! One place wanted 3 times more than you charged and did not offer free diagnostic. Trust is essential in the business world. Thank you for being trustworthy. I highly recommend the iPhone ER on Troup Highway!!

TL;dr - I paid $140 to iPhone ER to have them permanently damage my iPad and they threatened me…read morebecause I asked for a partial refund. Stay away! My iPad gen 4 got a cracked screen so I took it to these guys. That was a mistake - they have no clue how to fix cracked screens. To make a long story short, they damaged my iPad but roughly/incorrectly installing the new screen. I ended up taking the iPad to another store to store to have it repaired from iPhone ER's "repair." In the end, I'm out $140 to iPhone ER, which only paid for them to permanently damage my iPad. I spend another $54 to correct their incorrectly-installed screen. To make matters worse, when I called and asked for a partial refund, I was threatened by whoever answered the phone. They told me they were recording our conversation! It was crazy...definitely the worst business I've dealt with in a long time.

I had Joseph come out and install a security system at our home, and he was nothing but…read moreprofessional and thorough. I'm very happy with the service I received, and will recommend him to anyone needing anything IT related.

I posted a five star review on Google in Dec. 2022 based on initial installation of Starlink. When…read moreI had an internet failure last month I contacted Love IT, and was told they don't dealt with Starlink installations any more but would follow up since I was a previous client. The first sign of trouble was in getting anyone in the office to return my calls. I should have looked elsewhere right then. The technician who they sent was unfamiliar with much of the equipment, and had major problems running the new cable through the wall and attic, and then set the Starlink dish face down on my metal roof, scratching the paint (he told me to tell Starlink the damage was due to a tree falling on it.) He tore the plug off one end of the cable and spliced it back together. So no internet connection. (Starlink is sending me a new cable after I sent pictures.) Joseph contacted me and said he'd send someone else out the next day, but no one called or came by. Three attempts to contact them through the office or directly by calling/texting Joseph went unanswered. This is some of the most unprofessional behavior I've ever encountered. Which is a shame, because the first time I used them they were stellar.

Do not . they messed up my friends phone completely. terrible service. took forever to get it back…read more and bad communication I would strongly recommended going somewhere else.

Amazing service! Highly recommended... this shop is the go to place for all your device repair…read moreneeds. Efficient, fast and reasonably priced what else can you ask for. Come to Prado's repair!

Did a great job fixing the charging port on my old android. Replaced it in 30 minutes. Awesome job!read more

I have never left a bad review before, but I am leaving one now. I took my iPad in on Thursday…read moremorning to get the charging port replaced. They told me it would be a few days because they had to order the part. No problem. On Saturday, I receive a voice mail from them telling me that my iPad was ready. I went on Monday morning to pick it up, and they told me that they were just starting to work on it. I told them about the voice message, and they denied it even though it came from their phone number. So, I had driven 30 miles for nothing. They said it should be ready the next day (Tuesday) and they would call me. I didn't hear from them on Tuesday, so I called them on Wednesday. They said they were not quite finished and would call me that afternoon. On Thursday, I called and they said they were working on it and would be finished by 6 that evening. I told him that I was coming to Tyler on Friday morning so I would get it then. He said he would call when he was done. On Friday, I still hadn't heard from them, so I called them again. He said to give him an hour. I told him that I felt like I was getting the run around because for three days, they had told me it would be done. He said he would call me personally within the hour. I got a call a couple of hours later telling me it was ready for pickup. I drove to Tyler and they handed me my iPad. The glass was filthy and scratched. When I told him it was scratched, he snatched it out of my hand and squirted a cleaner on it. He handed it back to me. It was clean but was still scratched. I told him that it had deep scratches on the glass that were not there when I brought it in. He said that they didn't do it. I told him that the iPad had been in a case since I bought it and was in perfect condition when I brought it in. Nevertheless, I paid and told them I was not happy. I got my iPad and left. Before I could get in my car, he came running out to tell me that the case I had probably didn't protect the glass. I happened to have my case in my car. I showed him that it was a waterproof case and totally covered my iPad. He kind of looked shocked and said that the only thing they could do was put a tempered glass on it. I declined and left. In my opinion, they aren't trustworthy and are rude.

Charlie is a great guy and very knowledgeable! Always very helpful. We've been customers for over…read more25 years!

The gentleman to whom I spoke was very knowledgeable and friendly. He knew about the ancient system…read moreI brought in for repair, talked me through what I needed and gave me a good deal on a laptop. Very good experience overall.

SidNetworks is a fantastic company with fantastic people. Response is always prompt when we need…read morehelp and they can explain any issue in layman's terms and give options for the best solution. They take the time to understand your business and your specific needs and design solutions to cater to you.

I am not from here so had to just put search the internet under phone repair. When I saw 5 Star…read morecell repair high marks I felt certain Marc would help and I'm glad I was right. He was busy and was willing to help by fixing my phone within an hour. It's nice to know there are still honest, great people in this world. He charged a fair price and DID NOT try to upsell me on anything. Highly recommend for any repair needs.

Great experience!!! If you are looking for someone who is reliable, affordable and quick. This is…read moreit! Went to verizon to use my insurance I paid a ton for over the years and they could not fix my phone or recover any of my information. Instead wanted a high deductable to give me a wiped refurbished replacement. 5 star cell repair took my cracked, broken, wet phone and had it repaired remarkably quick and for an honest price. If you go anywhere else you are making a mistake.