My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

Been going to Alfa for many years . Owners are very pleasant and helpful. Great service and pricing…read more! Recommend highly !

My phone was completely locked down. I called AT&T for help they were extremely rude. I raced on…read moremy lunch hour to the Apple store at the Burlington Mall. I wondered in with no appointment just frustration that I could even do a reset. There was a lovely lady that quickly asked if I needed any help. Her name was Deb and had just started at the store 3 days ago. In a minute she had my iPhone up and running. She took all the stress I was experiencing and relieved it in no time. I would highly recommend Deb as she was extremely attentive, understanding, kind and such an unexpected pleasant experience. The store should be grateful to have such a beautiful, special lady. A true asset. She was my angel today! Maria

I want to be clear that this review has nothing to do with the Apple Store or the team there. They…read morewere very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I've been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child's access, and I have since addressed that, I find Apple's refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.

Great customer service. Purchased 4 tv's on Black Friday for…read moreour house that was being rebuilt after a fire. We just finally moved in, opened the tv's and the 2 large ones were broken. Ugh! Took them back to Best Buy not knowing what to anticipate since we purchased them more than six months ago. Two woman assisted us, one named Holly. They replaced one of the TVs and gave us half price for the second TV. Bummed that we lost money but thrilled that they helped us at all

beware their website is unclear about all the hidden costs! And when you call to discuss they…read moredon't listen. And most shocking when I asked to speak to a manager I was told (1) THERE WAS NO manager at the Burlington site and (2) if I wanted to talk to a manager I would have to DRIVE THERE to speak to someone. DOES the manager not know how to use the phone??? Ridiculous!!!

Really great experience with this shop. My teen dropped her iPhone and smashed the screen and took…read morea chunk out of the corner. This shop took the phone and repaired it to perfect in 1 hour. We will definitely go back if the service is needed again.

If you want to support a local business and you're tired of big box corporate electronics stores,…read moreyou can't find a better place than Experimax. Don't buy a new laptop. Buy a refurbished and certified laptop because you will save a bunch of money and there's absolutely no difference in the quality of the device. If you value customer service than Experimax will leave you with a huge smile on your face.

Azimuth Computer Solutions, THANK YOU!…read more Found Azimuth Computer Solutions (ACS) by chance, and am so delighted and grateful.  Had used Best Buy's Geek Squad for past computer problems, who were OK but always wanted to do things strictly on their terms, e.g., requiring me to bring my computer to their store and having me wait around for service, with only moderate success in resolving the issues. After decades of relying on computers, finally got my first dreaded "blue screen," with windows not loading at all.  Had all but given up trying to resolve the problem and was ready to spend $$$$ on a new computer and software to replace what had worked only a day earlier.  Fortunately, saw that my wife had left ACS's phone number on the kitchen table, so I called ACS as my second-to-last resort, and so glad I did. ACS's Frank answered my call and walked me through a bunch of alternative sequences over the phone, including going back in time to the antiquated DOS operating system.  Throughout the process, Frank was incredibly patient, cordial, AND knowledgeable.  After the better part of an hour, VOILA!  Problem solved, along with receiving some of Frank's safeguards and recommendations for preventing a repeat, all for a more-than-reasonable price. Frank and ACS, thank you, thank you, THANK YOU!  Looking forward to meeting you in person and taking you out to the restaurant of your choice. So glad the computer is working fine now, and never imagined I'd make a friend in the process. ~Matt Frost, Burlington, MA

Frank and Andy are truly pros at what they do. I work at a small non-profit in Medford and Azimuth…read moreComputer Solutions provides us with pro bono technical support. Recently, our (very old) server died. We wept. But Azimuth Computer Solutions came to the rescue. Within a day, we were back to business. While we waited, Frank provided us with regular updates of the progress they had made. We could not have asked for a better collaboration. Thank you Frank and Andy!

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Issues with Slow computer and WiFi coverage in home tech was Very Knowledgeable, and Professional…read moreand good problem solvers. Will definitely recommend to others

I've been working with David for several years, and I can't say enough good things about his…read moreorganization/staff. Highly organized, they arrive when scheduled (or keep you informed of schedule changes), and they take a large variety of electronic waste at little (and sometimes no) cost. Best of all, he's keeping hazardous and non-biodegradable materials out of landfills, and contributing to the recovery/recycling of resources. David organizes waste recycling days at several local office building locations as well.

From the owner: Green Network Exchange (GNE) is an electronics waste recycling company that properly recycles large…read morequantities of any and all used computer equipment, pre-owned electronics, and is a Secondary Market reseller of computer, network and telecommunications equipment for either reuse or refurbishing. GNE is dedicated to the proper disposing and recycling of computer and electronic waste material. For many years computer monitors, printers, stereos, TVs, etc would end up in garbage dumps creating numerous environmental hazards when all of this material can be scrapped and recycled. GNE offers a means by which corporations and employees can arrange to dispose of used and retired electronic equipment in a safe and useful manner. GNE offer corporations and their employees recycling events and collections whereby electronic waste material can be picked up and recycled. GNE provides solutions to corporations that have end of life computer equipment, telecommunication, networking equipment, a need to close or downsize data centers. If the material happens to be high end equipment we can provide an assessment for the value of the inventory and make arrangements to purchase the equipment. This is an excellent method to help recover and offset costs from fully depreciated assets. GNE sponsors events to large and small corporations, schools and charitable organizations, and cities and towns. GNE provides certification and destruction of obsolete electronics, and systems...

Bob has consulted with my small business in Wakefield on several occasions. I find his advice on…read morecurrent virus protection and computer operations to be spot on. I think you'll have a hard time finding anyone in the area that can offer the combination of computer expertise and honesty than Heal Your PC of Burlington.

I was in the middle of job interviewing and dealing with an elderly family member and needed my PC…read moredaily. My PC hard drive died one day and I was in panic mode, Bob went above and beyond to get my PC back up and running. He was able to retrieve all my info from the dead hard drive, replace the drive and get me back up in running in a record time. I highly recommend Heal Your PC

They did a great job ! Reliable, fast and easy to deal with. After asking why they were not Apple…read moreAporoved it is because they pass the savings on to me the consumer. Thank you !

Brought my 2015 MacBook Pro w/ Retina Display there for a new LCD screen and glass case. I…read moreexplained I needed it within a 4 day turnaround; they turned it around in less than 48 hours and for cheaper than the Apple Store/Authorized Apple Repair Provider. Worth the drive to Billerica. Christine was very nice and helpful.