After a year away, I quickly realized why I've been coming here for so long. The level of care…read moreprovided is unmatched. She has a special gift for making anxious dogs feel welcome and relaxed through her gentle touch and approach. Highly recommended--once you experience this service, you'll be a customer for life!

My toy poodle always looks terrific and smells great after visiting this groomer! Plus, Jametta is…read morea joy to work with and takes good care of her furry customers. Highly recommended!

I simply can not believe the amount of care I received from Sunshine. I had heard the rumors, but I…read moredin't for a second believe that they were true, at all. I decided to give it a shot, and at her prices, I was a more than a little bit skeptical. I will put it this way, I could not be more blown away. Full disclosure, I had recently went to another groomer, and they messed it up(bichons, in my opinion, are notoriously difficult), and she actually fixed it. Granted, I couldn't follow along completely, she knew her stuff, and I usually deal with more of generic terms(IE summer cut, poodle cut, etc). She suggested a "number 4", I pretended like I knew what it was... It was only one step before cutting myself, what did I have to lose? I got the call to pick up my dog. I almost didn't recognize her, not only was the cut I had wanted in the first place, she just looked so much better than she had by other quote unquote professionals. I can not say this enough, she is that good. I don't usually post anywhere, but her service was just beyond anything I could have asked for. I'd suggest you at least give her a shot. If this is what she did with my train wreck, I can only imagine how well she will do with a "fresh canvas", as it were. I will reiterate, her prices. Wow. Just wow. I know I won't be going anywhere else, ever again.

They do exactly what I ask... My dogs look amazing and never come out stressed... Probably one of…read morethe best groomers in the MD/VA area! They are quick too... Other groomers I have had have literally taken all day... They are done 2-3 hours after your appointment! Great prices and good people... Very nice! I strongly recommend!

0 Stars Given!!! I always try to support small businesses…read moreowners, local businesses owners, black businesses owner's. This owner here at Muttropolitian is very unprofessional and rude. The dog washing area is very messy. It's a foul odor when walking in. I came in to shampoo & blow dry my German Sheppard ... I was told by the owner I can shampoo & only towel dry her. Remind you I said she's a German Sheppard. Anywho I was told I could not use the blow dryers because those dogs have to much hair & I have open food. I did not argue with him because this is his business but come on dude you are suppose to be a self serve dog grooming place .. re arrange things to accommodate everyone needs. Be convenient to your customers to build a loyal clientele base. I will not recommend!

I booked with this groomer because her written communication looked very professional and so did…read moreher work, but the in-person experience told me it was Chat Gpt!. When you arrive, she meets you at the gate behind her house with a bonnet on her head without greeting you at all. Her plan is to take your dog and walk away unless you speak. The energy was so cold that I ended up speaking first because I felt uncomfortable. I almost canceled the appointment because something felt off, but I gave her the benefit of the doubt. I should've followed my instincts and left. She also charged a $30 matting fee, even though I didn't feel any matting myself--but I paid it without questioning. She texted me at 11 and informed me that he would be ready in an hour to an hour and a half but wait for the next message. I headed to her house and once I was parked I received the exit text. I never received the exit text until 1:20 PM . She claimed she sent it at 11:59, but it never delivered to my phone until I was outside of her house. As soon as the message reached me, I thought I was completely on time. Her own instructions say she has bad service so if she can have bad service other ppl can too. She informed me that I missed the grace period. I explained that the message had just come through. Her response was, "Did you not read the entire message?, I told her I thought after I received this message I had 30 mins but I was already outside of her house. After she saw I wasn't going to pay an additional late fee she just told me to meet her at the gate. This is exactly why a business with bad service should call--not rely on unreliable texting. When she handed me my dog, her face was angry and she still didn't speak, didn't greet me, and had an attitude. And what concerned me most was that my dog wasn't wagging his tail or acting happy afterward, which is not like him. If she treated me that rude, I can't help but wonder how badly she treated my pet. I was shocked at the way I was treated as a new customer. Between the lack of communication, the rigid rules, the attitude, and the fees on fees. I said never again. I prayed over my pet and I would never go back even if I could.

Great experience from start to finish! Booking was easy and they were able to get Prince on the…read moreschedule quickly. I was called 30 mins in advance giving more than enough time to arrange pickup. I can tell they took their time with Prince, his coat is so shiny and smooth and all of the added services were nicely done. I definitely plan to book again in the future :-)

It seems their previous groomer is no longer there, and unfortunately the quality has really…read moredeclined. The new groomer, Dani, did a very poor job with my dog. His coat was unevenly shaved, especially around the face and body, and overall looked rushed and unprofessional. I also noticed a yellow residue around his tear duct, which made it seem like his face wasn't properly cleaned. This was a very disappointing experience, and I won't be returning.

My two dogs loved going to daycare. Danni and staff are wonderful. Nice to use a local business…read more Highly recommend.

I drive down 301 frequently and have no idea this place existed. My regular vet was full and…read morerecommended this Vet because they were unable to accommodate me. I was able to get in the same day, the receptionist was helpful and explained what I needed, the vet tech was amazing and the Doc was personable! He broke down everything for me and get this-they followed up several times, including in a Sunday! This is definitely a place I can get into!

Don't go here! Awful environment for animals and you'll leave spending much more than you expect…read more And trust me they'll make sure you pay that skipped appointment fee. I didn't realize how bad the service was until I went to another vet in Virginia and received exceptional care for my other cat. This place has issues.

This groomer is non responsive. Whenever I call to make an appointment for my pet...no one ever…read moreanswers. However, they have a voice mail stating to leave your name, number and pet's name and someone will get back to you. I left 3 separate messages and no one ever called me back. I also heard this place is back in the cut and looks really spooky. You are never allowed to come inside, instead they come outside to collect your pet. Their customer service sucks and I will not be reaching out to them again!

Although it's been a litttle over a year since I had to put my fur baby down. I just learned some…read morerecent information. It's about rat poison. A young lady post in nextdoor, that she took her baby to Karen's pet grooming and 3 days later had to put her dog down due to rat poisoning. Now here's my story. I took my dog to Karen's pet grooming on Saturday, October 12, 2024. Sunday, October 13, 2024 is was acting very strange and would barely eat and his poop was red, looked like blood. As the hours and days went by he would not eat, nor drink. That Wednesday mornin, October16 he was very weak to the point he would/could not walk. We had to take him outside, lift him up so he could potty. I called Angie at Karen's pet grooming, not sure which day that week, but I did call her. I asked her did she give him anything to eat because he has been sick since after his grooming there. Of course she said no. My daughter took him to work with her that Wednesday (vet hospital.) I was called and told he had jaundice and that he was very very sick. Had I only asked for a drug test. He was given some meds and they watched him at the hospital during her work day and tried to make him eat. No luck. When my daughter came home with him that evening she cried and told me if we can't get him to eat tonight, we need to take him back that next morning, Thursday, October 17, 2024, to make a very hard decision. That's what we had to do. We had to have him put down on October 17, 2024. Yes that was over a year ago, but after reading the post the young lady wrote about her fur baby going to Karen's pet grooming getting sick and dying and it was rat poison, I had to google. It stated that if a dog eat some rat poison it can cause jaundice. The poison can cause significant liver damage. There was a time before I took him to Karen's pet grooming and he came back with terrible diarrhea. I called Angie asked her what did she give him and of course she said she doesn't give them anything because she don't know what they are allergic to. He got better and time went on. Now after reading what i recently read, and researched what happened. My advice is DO NOT TAKE YOUR FUR BABIES TO THIS PLACE! It's been a little over a year, but after reading that post and finding out what I found out, that my fur baby of 13 years who was very vibrant and well going in there to be groomed and getting sick the next day and put down 5 days later was possibly poisoned. My heart broke all over again as if it just happened.

Jeff did such an amazing job on my dog. Will definitely be returning. Definitely recommend. Very…read moreprofessional....very time conscious.... if you are looking for a caring dog groomer....please consider. I promise you won't regret it. 10/10

Do not support Tori's Pampered Pets for Grooming. I really wanted no stars!!…read more I try to support black owned businesses, but when your professionalism and business etiquette lack there of, i will rip you a new one! if you hurt me, Tyrian or my family. My baby has been in pain for a week and a day, licking and gnawing at his right front paw. Aka his thumbnail (Dewclaws) . I took him to Tori's on Tuesday 8 am appt. When i arrived to pick him up, She handed him to me, i paid her $80 cash for the services and a $10 gratuity. Tyrian immediately started gnawing and licking constantly. His pads fur looked redish, but overly red. Now i know you did something! Intentional or not Tori should have informed me. I called the same day she says I didn't use any new products. I have called three more times since no response asking for help or suggestions as i could not figure out what was wrong. Upon his dental surgery a week and a day later, the vet looked and saw that my babies dew claw was broken and they had to remove it because it was dangling. Now he has to look like a space cadet.

I had a hard time finding a groomer that was willing to groom my kitties. I gave them a call and…read morescheduling was so easy. The staff is very friendly and informative. They did such a great job with my anxious kitties (as it was their first grooming experience) I was extremely pleased and will definitely be back!

I appreciate the way they scheduled me for a specific time and started on time. There was no…read moreoverbooking or delay. They focus on just the appointment for that time. The care they showed my fur baby was amazing. They took their time and were able to cut him into a beautiful dog. I love the way the groomer provided me with a plan to correct some of the haircut blunders, and she was able to schedule me for the next month right away. The customer service was welcoming, and they genuinely listened to my needs. Great Place, I wish I had found them sooner.

If there's a negative star, this deserves one. From the moment we pulled into the driveway, we saw…read morepiles of dog poop. At the filthy front porch we saw discarded, broken bits of furniture and trash. She wouldn't let us inside because there was one dog who doesn't "like people" - wait, WHAT?? We NOPED out so fast!!

Deena takes such good care of our dog. He's difficult to say the least, very wary of people after…read morebeing a COVID puppy who didn't get socialized properly then after a very traumatic accident, our dog is mental. But he loves Deena. Because of her we can take vacations and go out of town once in a while. Then it's a fight to get our dog to leave!