My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

I have been using ADW for about 2.5 years now, maybe longer. I LOVE that they take the time to have…read morean initial meeting, and note all the quirks of the pup. I LOVE that it's all women, it makes me feel 100000x more comfortable. They always go above and beyond. At least once or twice my girl has had accidents in the house (those puppy days) and they've cleaned it up! They keep a notebook at your house and you get a note each time - which is really nice to come home knowing she took care of all her business, or even if they noticed something concerning. I've even had one of the owners/managers text me immediately when they've noticed something REALLY concerning. I have a Furbo camera so I sometimes end up seeing them bringing her back into her bedroom, and it's clear they love her just as much as I do, and it's clear Annie loves them. I have sacrificed other things in my budget in order to have them come 4 times a week, and it is completely worth it for the peace of mind I get during the weekday. ADW was recommended to me, and I am SO glad. I don't think I could recommend them enough.

I have been using ADW for a few months now to help take care of my pup Lucy while I am working long…read morehours. I cannot speak highly enough of the quality and reliability this company provides. The girls are wonderful and always leave thoughtful notes describing the walks and playtime. They are also incredibly flexible- I have scheduled last minute walks several times when my schedule has changed and they were able to accommodate us every time! I highly recommend this company!

I was in Annapolis this past weekend for a wedding and my husband and I brought our beagle puppy…read morewith us. We stayed at the Loews Hotel and the hotel recommended Tim when I inquired about a dog walking service. I never met Tim and only spoke to him on the phone and exchanged emails and texts with him. However, my pup was happy and calm when we returned to the hotel room. The pup was calm in the way where he'd gotten a good bit of exercise. Tim left detailed notes about their hour long walks. I first spoke to Tim about a month ago when I made reservations for hour long walks for Friday and Saturday nights. He was enthusiastic and responsive from the moment I spoke to him. He immediately returns emails and phone calls. I was slightly apprehensive about leaving my pup with a stranger and letting that stranger into my hotel room but Loews had told me that they'd been working with Tim for at least a year. We made plans to meet prior to the first walk but we cancelled because my husband and I got a late start getting to Annapolis and couldn't make the original meeting time with Tim. I spoke to him that afternoon and he assured me that everything would be fine and the Loews staff knew him really well. Based on other conversations we'd had and emails we'd exchnaged - where Tim was always full of tips about dogs and loved to talk about his other dogs - I had a good hunch about him. So I went with my gut and just left a note at the hotel front desk authorizing him to enter my room and walk my dog. Both nights, I came back to a happy dog and a nice, detailed note from Tim - all for a reasonable price. I plan to ask Tim to care for my dog whenever we travel to Annapolis.

I just came accross jumpin rumps when i was looking for a good-priced pet sitting services for our…read morethen newly adopted doggie. I chose it among others because it was the cheapest in the area. So when I called jumpin rumps, barbara the owner and I met quickly for her to get acquainted to our dog - who was very cray cray at that time. We went out for a week. But we would always look forward to her updates after her every visit! She would send pictures and would give you nice stories about the walk. We have been loyal to her ever since. With every end of the service, we would get something from her like dog food, pumpkin pie with a literature with trivias and some infos on how to take good care of the dog! She is sooo awesome! I actually recommended her to a guest in the hotel i'm working at and i get a name mention after that! Barbara is just a professional pet sitter and you'll be at peace knowing that she is the one in charge of your pet while youre Away!

Dependable and professional services at reasonable rates. Compassionate care for both dogs and cats.read more

I started using Don, the owner of Annapolis Pet Services (he also uses the business name AAARF pet…read moreservices) as my dog walker over a year ago. When Don showed up for a scheduled visit he would leave a note so I knew he was showing up. After having an issue one day with him not showing up as scheduled, I set up a surveillance camera in my home. What I did not know and learned by watching the surveillance video, was that he was coming in, NOT taking my dog out at all, and writing a note that he had walked her. He also made sure to take the check before he left without walking my dog. In a three week period, he did not show up on 2 occasions and did not let my dog out (not even to pee for 2 minutes) on 2 other occasions. I work long shifts and Don knew I was gone for 12+ hours and still did not take my dog out to let her relieve herself. I called him to ask him about it and he responded by hanging up on me. He became really rude and offensive after being caught. I have the time stamped video of him coming in and leaving without letting my dog out, his own handwritten note with the corresponding date, and the check with the date of service written on it that he cashed for a service he did not provide. There are plenty of dog walkers in Annapolis. Don't trust Don with Annapolis Pet Services.

This was the worst experience I have ever had with dog boarding!…read moreI signed up for the VIP service to board my dog for a few days. My dog was returned to me with a huge bloody wound on the top of her head. Nobody contacted me to tell me what happened or when. My Vet was not contacted and looks like No medical attention was given!! I had to take her to the Vet and due to an infection of the wound she required a medical procedure, antibiotics, and paid medication. I will NEVER use or recommend The Pup Camp - stay away!

Sooo, I took my puppy in today (Saturday) to have a temperament test done. He was there four hours…read moreto see if he was a fit for the center. Prior to today, I gathered all of the details for today's visit. The young lady stated the temperament testing was free, (I learned this was not true once I got there and signed my pup up for the day). (FIRST NEGATIVE) Prior to leaving, I had my own water bowl and water for my pup. The young lady said, oh no, we provide water for your dog. ALL OF THE DOGS DRINK OUT OF THE SAME BOWL. (I knew I should have gotten my dog and left then but I didn't). (SECOND NEGATIVE) At the conclusion of the testing, they are suppose to provide a physical report card of how well your pup did. Fast forward to the pickup. When they brought my pup out, he did not look like how I dropped him off (I'm not complaining about this because he was playing with other dogs.) BUT, he smelled like the other dogs ganged up on him and dumped urine all over him. Ohhh goodness, he was a stinky mess. I did not inquire about this, which I should have. (THIRD NEGATIVE). When I asked for the report card, the young lady goes, "oh I'm sorry, he doesn't have one because there were a lot of dogs today." REALLY?!? But you took my money with no problem. (FOURTH NEGATIVE) The moral to this story, there are too many negatives for the initial consultation so I will pass.

Chris is amazing. My dogs enjoy their walks with Chris. He's very flexible in his timing and very…read moreaffordable. I've used other dog walkers in the past and none of them compared.

From the owner: Don't drop your dog off every day, don't run home from work multiple times a day. Love Your Pet At…read moreHome. We provide customized care with each client from quick drop in feedings and letting out for exercise and bathroom breaks to longer time periods and walks. If there is something you require, let's discuss what is the best option. We can cover multiple visits to one time a day pending your needs. Before we accept any new pets in our care, we do a free in home visit to make sure this will be the best option for you and your pet. We are a family run group who has a passion for animals of all kind and want to bring that to you, so you can leave each day knowing someone will be there to love and care for your pet and spend quality time.

I have been using synergy for over a year now for daily visits. It is obvious my pets love them and…read moreare well taken care of while we are at work. We especially appreciate how they handle emergency situations. I had a situation where I was going to be home later than expected and Amanda, last minute, made sure that my crew was taken care of so that they weren't in distress. There have been many situations where synergy has come in clutch for us. They have shown many times that they truly care about my crew and their well-being. They don't do bare minimum and they always give 100%. Thank you to Amanda and the Synergy crew for taking such good care of my fur babies!

Amanda was so great with my dogs! They are two giant dogs who can be a lot to handle when walking…read moreand she did it with ease. She sent me lots of updates and pictures and I could tell my babies were happy and well taken care of. Will def come to her for more visits!

I wish I could give zero stars. This place is absolutely horrible. Avoid it at all costs. It was…read morewonderful in the beginning, but it rapidly declined into the pits it is now in. I don't even know how they can afford to stay open. I literally have nothing good to say about this place, or how this business is currently run. There are reasons why they cannot hold onto employees, and why when clients find out what is really going on, they run.

The longer I am a member, the more problems I experience. We joined nearly one year ago. We have…read moreused their bathing services monthly and grooming services bimonthly (I have an aging Sog with skin issues). The inconsistencies are readily apparent. The shop has difficulty keeping staff, which is usually a leadership issue therefore. Each time I arrive, I have to explain every to the new employee anew. That alone would be irritating, but I have showed for an appointment and the doors were locked. I have showed for grooming, and the groomer had suddenly quit. I have shown for grooming and was to be charged $30 as a member, and I've been charged $60. I have had to call 5+ times to insist on refunds when I get overcharged. It takes as many as 6 weeks to resolve overcharged fees. And today we had a bathing appointment which was cancelled via text 8 minutes prior. I've called five times to ask why it was cancelled and no one answered. So I drove there and the shop is closed. Yet they charged me the monthly membership of $59.99 to my CC on file. I think we're done for good. Of my three friends who used this place, I'm the only one still hanging on. The others cut and ran in months prior when they experienced the same cancellations and No Shows. I tried to remain loyal but ownership and failed leadership has pushed me out the door. Next call is to Better Business Bureau and my credit card company.