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    Kitty's Canine Clips

    4.2 (40 reviews)
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    Services - Kitty's Canine Clips

    Bath and groom only

    Full grooming

    Pet haircut

    Kitty's Canine Clips Photos

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    Reviews With Photos

    Becky B.

    Took my dog to get groomed here for the first time in a very long time. He had a bad experience at Petsmart years ago and he never wanted to get his nails trimmed again. Buffy did a great job getting him cleaned up! She did a superb job and was able to get his nails trimmed up! I will be definitely be coming back!

    I wanted to say Thank You Buffy!!! My 16 yr old Toby (Bichon) looked great after you took care of him. I'm a new client, was impressed with the service and care for my ole guy. Wish I would've been coming here instead of my other place.

    First and last time at Kitty's Canine Clips. This is my baby, Scooter, who got eye boogers pulled out - no communication that this happened.
    Sarah V.

    If I could give 0 stars, I would. Instead, I would like to describe my first and LAST experience at Kitty's Canine Clips in Annapolis. My fiancé dropped off our two dogs, Scooter and Taz, at the groomers on September 6, 2018. He received a phone call stating our dogs were ready for pickup around 1:00pm. At 1:45pm, he walked in to pick up Scooter and Taz and waited for about 5 minutes until being acknowledged (the shop manager and ~6 groomers were within sight). After he was acknowledged by a young woman, she looked up Scooter and Taz in the computer and asked for payment. My fiancé paid and she brought out our two dogs. Once he walked out to the car, he took a closer look at the dogs. That's when he realized Scooter had an OPEN WOUND under his left eye - there was blood and exposed skin (see photo)! He immediately went back inside with Scooter and asked the young woman what happened. The young woman went to grab the shop manager, Sandy, to explain. Sandy stated that "it looks like eye boogers that were pulled out, but I will call the groomer to see what exactly happened". Sandy called the groomer (whom we found out later, was Alicia), and confirmed that an eye booger was pulled out. My fiancé asked why he did not receive a phone call for the open wound on our dog OR even a notified that this happened at pick up. Sandy then began to state that the shop does not call a pet owner for an issue like this and argued that it was not an open wound - instead, it was an "abrasion". Sandy then told him that we needed to take better care of cleaning out the eye boogers. He stated he was not happy and requested the owner call him back for him to describe his concerns with Scooter. He did not receive an apology from Sandy until he began to walk out the door. As soon as he got into the car, he called the shop to request the name of the owner, but it went straight to voicemail and he left a message. He called again later in the day and left a second voice message. The next day, my fiancé had to email the shop requesting a phone call - instead of a phone call, he had to communicate with the owner, Laura Thistle (who I am assuming is the owner, but am unsure because she did not introduce herself), over email since she REFUSED to call him. Bottom line is I would NEVER recommend Kitty's Canine Clips to anyone due to the lack of communication and ownership of issues in the shop. The owner had time to email us back twice, after we requested FIVE times for a phone call. A simple phone call to us would have solved everything and made us feel like our concerns were being heard. Our issue is still UNRESOLVED with this shop. I would normally never seek to write bad reviews and try to resolve issues with a company face-to-face or over phone, but given someone (Laura Thistle) with 30+ years of experience should understand 1) how important a pet is to a person and 2) simple customer service.

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    4 years ago

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    2 years ago

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    Laura T.

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    2 years ago

    Used them in the past until they became too busy to care about our dog. Very nasty wouldn't take any pet there

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    6 years ago

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    6 years ago

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    Laura T.

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    7 years ago

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    6 years ago

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    6 years ago

    Teddy looks great as usual after Buffy grooms him. They are efficient and organized. Following all the COVID guidelines.

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    6 years ago

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    7 years ago

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    Laura T.

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    6 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    Kelsey W.

    Thank you for the 5 star review, we look forward to your next visit!

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    7 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    Laura T.

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    8 years ago

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    6 years ago

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    7 years ago

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    Kelsey W.

    Thanks for the 5 star review and trusting us with your furry friend.

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    7 years ago

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    9 years ago

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    Kelsey W.

    Thank you for the 5 star review our staff love what they do.

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    7 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    10 years ago

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    Laura T.

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    9 years ago

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    Laura T.

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    8 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    Laura T.

    Thank you Emelie. We appreciate your feedback.

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    11 years ago

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    Ask the Community - Kitty's Canine Clips

    Review Highlights - Kitty's Canine Clips

    Buffy always gives me a call just before they are done so I can head over!

    Mentioned in 4 reviews

    Read more highlights

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    MD Pup Scouts

    MD Pup Scouts

    (11 reviews)

    My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

    Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

    Pawesome Palace

    Pawesome Palace

    (19 reviews)

    Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

    I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

    Wiggly Tails

    Wiggly Tails

    (12 reviews)

    I wish I could give zero stars. This place is absolutely horrible. Avoid it at all costs. It was…read morewonderful in the beginning, but it rapidly declined into the pits it is now in. I don't even know how they can afford to stay open. I literally have nothing good to say about this place, or how this business is currently run. There are reasons why they cannot hold onto employees, and why when clients find out what is really going on, they run.

    The longer I am a member, the more problems I experience. We joined nearly one year ago. We have…read moreused their bathing services monthly and grooming services bimonthly (I have an aging Sog with skin issues). The inconsistencies are readily apparent. The shop has difficulty keeping staff, which is usually a leadership issue therefore. Each time I arrive, I have to explain every to the new employee anew. That alone would be irritating, but I have showed for an appointment and the doors were locked. I have showed for grooming, and the groomer had suddenly quit. I have shown for grooming and was to be charged $30 as a member, and I've been charged $60. I have had to call 5+ times to insist on refunds when I get overcharged. It takes as many as 6 weeks to resolve overcharged fees. And today we had a bathing appointment which was cancelled via text 8 minutes prior. I've called five times to ask why it was cancelled and no one answered. So I drove there and the shop is closed. Yet they charged me the monthly membership of $59.99 to my CC on file. I think we're done for good. Of my three friends who used this place, I'm the only one still hanging on. The others cut and ran in months prior when they experienced the same cancellations and No Shows. I tried to remain loyal but ownership and failed leadership has pushed me out the door. Next call is to Better Business Bureau and my credit card company.

    Playful Pack

    Playful Pack

    (9 reviews)

    I brought my golden retriever here for a grooming appointment. Warning, do NOT trust this groomer…read morewith your dog, zero experience from what I can tell. my poor dog looks like her fur just got butchered. Every bit of beautiful feathering she has was chopped off and it looks like someone just roughed chopped the fur around her ears. it was devastating to see. Her ears were not cleaned (part of the package) and she was wet when I picked her up, dogs should be fully dried prior to the haircut. I was treated with nonchalance by the staff and after sending an email to corporate and an email to the location was given a refund and a short reply email. Please save yourself the money and disappointment and go elsewhere.

    Doggy daycare, I think it should be called doggy playcare…read more Playful Pack is a premier doggie daycare site in Annapolis for all types of dogs. Having a 1-year-old dog, it was important to me as I start back to work, that he had someplace he could go several days a week and socialize with other dogs and humans. Being apprehensive because of Covid not allowing us to tour the facility, I took a chance and enrolled him in doggy daycare. The first day is nothing more than a temperament test to make sure your dog meets all the guidelines established at the facility. That made me feel good knowing that all the dogs that are there shared similar calm tendencies and I wouldn't have to worry about my puppy being ripped apart by larger dogs at this facility. So my buddy has been going to this place for 3 months,  three days a week and I have to say he loves it. Monday, Wednesday, and Friday he goes to doggy daycare, and Tuesday Thursday, and Saturday he crashes out hard because he's exhausted from the day before. He's much more outgoing and has a ton more confidence around the house and anytime we go out for a walk. I like the fact that the animals are not caged throughout the day they are left in supervised play areas to be dogs. They get to interact with dogs just like them based on size and temperament and all in all I think they all have a great time being together. To me, it's worth the money to ensure at least three days a week he gets to be a puppy around other puppies. They have super fun activities for the dogs throughout the week and usually have at least a few birthday parties for lucky dogs. The staff including the manager is awesome. Each time I pull up someone's there to meet me and my dog at the front of the facility. My pup is a little apprehensive around people and other dogs especially those he has only met only once, the staff at Playful Pack is a different story, he can't wait to see them each morning.

    Kitty's Canine Clips - groomer - Updated May 2026

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