My dog is treated well and she smells clean after her spa appt. I love having a monthly spa…read moreappointment so I know she'll be treated well. The staff knows her idiosyncrasies and that's great!

I have two golden doodles and it's a MISSION to find a groomer who knows what they're doing. This…read moreplace NAILED IT!! I asked for a bath and brush and just the general stuff and they really did a perfect job.

On very short notice, I was able to get my dog in at Bark and Bean to be bathed and have his nails…read moreclipped. As always, they did a great job with my Lab.....He was finished in about 45 minutes.... he came out looking and smelling great. Bark and Bean is a friendly and efficient operation with good prices. It is the kind of place that really appreciates their customers......I'll be back!

Always a great experience at BarknBean. we've been bringing…read moreour 3 dogs here for years and years. Everyone is so friendly and kind to our dogs.

Kitty's did a great job on my BishonPoo. Service was quick and very reasonable. Book in advance…read moreas they're quite busy (which is a good sign). They don't try to upsell you like other chains.

My dog received a nice haircut and bath today from Amy. However, I witnessed a different technician…read more(grooming another dog) while picking up my dog. She was violently grabbing a small, white dog by his hind leg while grooming him, and yanking him back towards her. She did it 3 times! He kept trying to get away from her (for obvious reasons!!), and she kept yanking him back with force. I will never return here because of what I witnessed. I pray Amy did not treat my dog this way, but what I saw seemed borderline abusive. There was no one to tell there, and I didn't feel comfortable or safe reporting her in person. Given her anger about this tiny dog, I didn't want to confront her. I'm sure grooming is not an easy job, but it's never OK to be so mean to a dog. Update: I've made 5 attempts to reach the owner over the last few weeks. She has not responded. Update: 7 months later. The owner finally responded with excuses about a failed email system and defended the behavior of the groomer. Please avoid this business. The mistreatment of that little dog is unacceptable, and blamed the DOG in a private message to me. The number of positive reviews is confusing to me (considering how she runs her business).

Maryland Mobile Grooming worked to accommodate my wacky schedule. Lilly, the groomer, called when…read moreshe was a few minutes away and arrived right on time. She took great care of my adult cat who had never had a proper grooming before!

My doodle was hyper and Lilly was so patient with her and she looked so cute I am going to stay…read morewith Maryland mobile groomers.

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

I was referred to VCA via Dr. Katie Thomas. We had a wonderful experiences with Dr. Thomas but my…read morelast experience with the office and Dr. Kligge were not very favorable. If I am unable to get Dr. Thomas in the future, I will no longer visit this vet office. - On Thursday, I called regarding my dogs sneezing and runny nose. First, they scheduled me for Monday then called back saying they had an opening the next day with other Doctor. - On Friday, I pulled up to the office approx. 10 minutes prior to my scheduled time. To be safe, I do not look at my phone while driving so when I parked, I had a few minutes so I checked my phone. They just sent a text instructing me to park on the side and call them when I arrive - they will escort me in. I was confused because this was the first I heard of going to the side door - maybe I should have more concerned? They brought us in and everyone was looking at us with masks on and some had on gowns and gloves. Still no explanation. Once in the room, I asked, again, about the precautions, and I was told that they have to be careful in case she has kennel cough. Note, this was not mentioned on the phone or in the text. Also, I have previously experienced a dog with kennel cough and this was very different. The Doctor enters the room, did not make eye contact, and didn't speak until he got to the computer. I am still confused. He asked "is she having coughing?" I stated that I never mentioned coughing that she had sneezing and runny nose. He did the exam and stated that it may be allergies. Still confused. - Upon leaving, I was asked to carry my 17lb dog out of the office so they didn't have to mop the floors. They weren't' aware but I fractured my arm several months ago, but I was so frustrated that I just obliged and left. Again, If I am unable to get Katie Thomas, I will not visit this office.

Most expensive Veterinarian's around. Received a quote from a local Veterinarian and it was a 1/3…read moreof VCA's cost. Gotta love business owners who have YACHTS to pay for. What goes around comes around.

Monica is amazing! My dog Lucy worships the ground she walks on. Wouldn't go to anybody else.read more

I wish I had taken before and after pictures because our dog was shedding so much we couldn't keep…read moreup and now she looks incredible! Other bonuses: whatever shampoo/products were used, she smells great (I couldn't stand the highly perfumed smell her last groomer used) and the convenience of mobile grooming is phenomenal. You've got a new regular client!