I've read a few more reviews and absolutely am appalled at some of the lies told about Sue. She is…read morethe most competent and qualified groomer we know. Don't blame Sue if you ignore brushing your dog properly in between grooming because the dog "doesn't like it". Don't have someone else who is not authorized to make decisions about how to groom your dog, make decisions about how to mitigate the obvious neglect by you.

Love Sue!! She has been doing my three dogs (2 cavachons and one sheltie) for awhile. She is…read morecompassionate, trustworthy and an awesome groomer. Our dogs are our family and she treats them that way and is always friendly. Also, her pricing is reasonable. I highly recommend her for your grooming needs.

Passionate is one of the few grooming services I can find for cats in the area. I believe Jessica…read moreis one of the owners and I spoke with her to book my appt. for my two fur babies. Jessica was really friendly and genuinely cares about our fur babies! As a new pet owner myself, there's still plenty to learn and I can learn several things from Jessica. The grooming took 2 hours so my cats won't be stressed and afraid. She allows them to take breaks and actually take time to know them and calms them. I would definitely be the frequent customer and recommend them to all pet owners especially cat parents since it's hard to find cat grooming service in the area.

I was an established client with my cat here. I was always happy with their grooming of my cat. I…read morewould have nail trims and sanitary trims a couple of times a year. all of a sudden when I went to make an appointment, they insisted on scheduling the works starting with a bath. I explained that we are on a fixed income, and I can't afford all of that on a regular basis. so, they basically told me if I don't get the full service on a regular basis they can't schedule my cat anymore. I find this unacceptable. As a general rule, cats don't need baths unless they soil themselves or get into something messy. I have had her belly and underside shaved if she had some mats, that was fine. I am very disappointed with PP and their treatment to a customer who had been coming to them. I think their main concern is making money.

They stopped answering the phone. I came here to see if they were still in business and saw another…read morereviewer saying they stopped answering their calls too. I didn't have a negative experience with my last grooming either so I don't know what the issue is. Odd behavior for a business.

Wonderful groomers that always do a great job! When I call, they always get an appt for my dog to…read morebe groomed within the same week. Very grateful my vet recommended Glenda's!

I have been so thankful to Dogthrive and the care they take for my pup. Chico, my dog, is my baby…read morewe don't have children so he really is my child. We took Chico here when he was a puppy to do a temperament test and he did great and came back so tired which was amazing for us! We continue to take him here and he is almost one. I can only speak to the daycare as I have not had him groomed or boarded here yet but our experience has been very pleasant so far! There are many bad reviews for dogthrive but I feel like a lot of them come from unrealistic expectations. Chico for one is an excited piddler and as he's gotten older it's gotten a lot better but there have been times he's come home smelling like urine but it's always been explained why and was usually, "A new tech walked in he got excited and peed a little then rolled over to get a belly rub and rolled in the pee before we could grab him to clean it up." This has happened at home so it wasn't just a story they were telling us. They also have explained that they tried to clean him up and sprayed him with puppy deoderizing shampoo spray which I haven't seen with other daycares do. Since he is going into a place with lots of other dogs I don't expect him to come out smelling like he just got a bath so I think some expectation management helps with that. Just recently I have been shown why I love and will continue taking him to Dog Thrive. For one we were walking around a farmers market and a person steps out of their booth and asks, is that Chico?! And at first I was confused because I didn't recognize them but Chico did and they immediately let me know they work at DogThrive and they love playing with him and how much they enjoy having him there, they proceeded to get on their hands and knees to give Chico some love. For someone in their off time to not only recognize him but go out of their way to tell me they enjoy time with him and for him to have such an amazing reaction to seeing them outside of the daycare setting shows these people really love these dogs when we aren't with them. Secondly, I had some potential plans that would require me to board Chico that weren't confirmed yet so when I dropped him off for daycare I provided food and toys just in case and explained the situation. They were communicative and very understanding that he may or may not be boarded. I didn't end up needing to board him and picked him up at the end of the day. I realized I was charged for boarding anyway which makes sense since I made the reservation and was set to board. When I called and told them of the charge they not only refunded me for the boarding but also for the day of daycare (that he did partake in). How amazing is that? I love the staff and have nothing but amazing things to say about how well Chico has been treated here! If you don't mind the occasional necessary bath from a day spent playing and having fun then this is the place for you and your pup!

This was the worst experience I have ever had with dog boarding!…read moreI signed up for the VIP service to board my dog for a few days. My dog was returned to me with a huge bloody wound on the top of her head. Nobody contacted me to tell me what happened or when. My Vet was not contacted and looks like No medical attention was given!! I had to take her to the Vet and due to an infection of the wound she required a medical procedure, antibiotics, and paid medication. I will NEVER use or recommend The Pup Camp - stay away!

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

My doodle was hyper and Lilly was so patient with her and she looked so cute I am going to stay…read morewith Maryland mobile groomers.

Maryland Mobile Grooming worked to accommodate my wacky schedule. Lilly, the groomer, called when…read moreshe was a few minutes away and arrived right on time. She took great care of my adult cat who had never had a proper grooming before!

Stephanie is awesome, the dogs always look great after their grooming. The mobile service at my…read morehome is convenient and she is always prompt. I am so glad I found her when my poodle mix was ready for her first grooming last year.

Through the pandemic and even now our pups have been groomed by Wiggles and Wags…read more The owner is purely professional, gentle, and is very much in tune with the needs of the dogs as all times. She utilized PPE to ensure safety and was respectful towards our concerns on all visits until Covid precautions could be lifted. She has always responded when I have questions and is dependable when I have concerns. Her bus is clean and always presentable. Her digital notification and payment system is makes things so much easier than dealing with others. She is highly trained and involved in the dog grooming community. Her expertise in terriers is invaluable as she understands their grooming needs. Our dogs love grooming day. All I have to do is say her name and the dogs go wild!!!!

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

Kitty's did a great job on my BishonPoo. Service was quick and very reasonable. Book in advance…read moreas they're quite busy (which is a good sign). They don't try to upsell you like other chains.

My dog received a nice haircut and bath today from Amy. However, I witnessed a different technician…read more(grooming another dog) while picking up my dog. She was violently grabbing a small, white dog by his hind leg while grooming him, and yanking him back towards her. She did it 3 times! He kept trying to get away from her (for obvious reasons!!), and she kept yanking him back with force. I will never return here because of what I witnessed. I pray Amy did not treat my dog this way, but what I saw seemed borderline abusive. There was no one to tell there, and I didn't feel comfortable or safe reporting her in person. Given her anger about this tiny dog, I didn't want to confront her. I'm sure grooming is not an easy job, but it's never OK to be so mean to a dog. Update: I've made 5 attempts to reach the owner over the last few weeks. She has not responded. Update: 7 months later. The owner finally responded with excuses about a failed email system and defended the behavior of the groomer. Please avoid this business. The mistreatment of that little dog is unacceptable, and blamed the DOG in a private message to me. The number of positive reviews is confusing to me (considering how she runs her business).