I've read a few more reviews and absolutely am appalled at some of the lies told about Sue. She is…read morethe most competent and qualified groomer we know. Don't blame Sue if you ignore brushing your dog properly in between grooming because the dog "doesn't like it". Don't have someone else who is not authorized to make decisions about how to groom your dog, make decisions about how to mitigate the obvious neglect by you.

Love Sue!! She has been doing my three dogs (2 cavachons and one sheltie) for awhile. She is…read morecompassionate, trustworthy and an awesome groomer. Our dogs are our family and she treats them that way and is always friendly. Also, her pricing is reasonable. I highly recommend her for your grooming needs.

I was an established client with my cat here. I was always happy with their grooming of my cat. I…read morewould have nail trims and sanitary trims a couple of times a year. all of a sudden when I went to make an appointment, they insisted on scheduling the works starting with a bath. I explained that we are on a fixed income, and I can't afford all of that on a regular basis. so, they basically told me if I don't get the full service on a regular basis they can't schedule my cat anymore. I find this unacceptable. As a general rule, cats don't need baths unless they soil themselves or get into something messy. I have had her belly and underside shaved if she had some mats, that was fine. I am very disappointed with PP and their treatment to a customer who had been coming to them. I think their main concern is making money.

Absolutely love Jessica and Chris! They are so talented, professional, and extremely knowledgeable…read more I'm so grateful I found them (through a referral), and truly appreciate their mobile services. Highly recommend

Sue is the most patient and caring groomer we have ever known and has taken care of generations of…read moreour dogs and will continue to be the place we go. Our dogs come home with holiday themed bandanas and hair clips and smelling great. Expert trimming and great service mean that our dogs are not stressed at all when we pick them up which is a good thing as well. Our older dogs always have issues and she makes sure they are treated very carefully and taken care of. This is the place to go but make sure you set up an appointment ahead as she is busy.

They stopped answering the phone. I came here to see if they were still in business and saw another…read morereviewer saying they stopped answering their calls too. I didn't have a negative experience with my last grooming either so I don't know what the issue is. Odd behavior for a business.

This was the worst experience I have ever had with dog boarding!…read moreI signed up for the VIP service to board my dog for a few days. My dog was returned to me with a huge bloody wound on the top of her head. Nobody contacted me to tell me what happened or when. My Vet was not contacted and looks like No medical attention was given!! I had to take her to the Vet and due to an infection of the wound she required a medical procedure, antibiotics, and paid medication. I will NEVER use or recommend The Pup Camp - stay away!

Sooo, I took my puppy in today (Saturday) to have a temperament test done. He was there four hours…read moreto see if he was a fit for the center. Prior to today, I gathered all of the details for today's visit. The young lady stated the temperament testing was free, (I learned this was not true once I got there and signed my pup up for the day). (FIRST NEGATIVE) Prior to leaving, I had my own water bowl and water for my pup. The young lady said, oh no, we provide water for your dog. ALL OF THE DOGS DRINK OUT OF THE SAME BOWL. (I knew I should have gotten my dog and left then but I didn't). (SECOND NEGATIVE) At the conclusion of the testing, they are suppose to provide a physical report card of how well your pup did. Fast forward to the pickup. When they brought my pup out, he did not look like how I dropped him off (I'm not complaining about this because he was playing with other dogs.) BUT, he smelled like the other dogs ganged up on him and dumped urine all over him. Ohhh goodness, he was a stinky mess. I did not inquire about this, which I should have. (THIRD NEGATIVE). When I asked for the report card, the young lady goes, "oh I'm sorry, he doesn't have one because there were a lot of dogs today." REALLY?!? But you took my money with no problem. (FOURTH NEGATIVE) The moral to this story, there are too many negatives for the initial consultation so I will pass.

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

My doodle was hyper and Lilly was so patient with her and she looked so cute I am going to stay…read morewith Maryland mobile groomers.

First off they came to my apt house parking lot. Plugged in their electrical cord and I spoke with…read moreAlexis about my boys foibles. Snoopy has been groomed in over 90 days so he desperately needed a trim & sanitatary shave, plus nails and ears. My boy is a Papillion so you do his legs , get under his tail to get his hind legs and he gets a shave around his genitalia, trim his chest and the apron on his sides. He got a shampooing and when she was done he looked great. They take cash and checks for $93 but if you pay on line there is a $4 service fee. I was very happy with the results.

Through the pandemic and even now our pups have been groomed by Wiggles and Wags…read more The owner is purely professional, gentle, and is very much in tune with the needs of the dogs as all times. She utilized PPE to ensure safety and was respectful towards our concerns on all visits until Covid precautions could be lifted. She has always responded when I have questions and is dependable when I have concerns. Her bus is clean and always presentable. Her digital notification and payment system is makes things so much easier than dealing with others. She is highly trained and involved in the dog grooming community. Her expertise in terriers is invaluable as she understands their grooming needs. Our dogs love grooming day. All I have to do is say her name and the dogs go wild!!!!

We are thrilled with the grooming our goldendoodle has received from Wiggles and Wags. We tried…read moreother groomers and came back to Wiggles and Wags. The owner and assistant are professional and show their love and knowledge of dogs and grooming. They listen and respect how you would like your dog to look. My dog loves them and is happy. The communication is on point. She responds quickly. Her work van is spotless and well-maintained.

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

My dog received a nice haircut and bath today from Amy. However, I witnessed a different technician…read more(grooming another dog) while picking up my dog. She was violently grabbing a small, white dog by his hind leg while grooming him, and yanking him back towards her. She did it 3 times! He kept trying to get away from her (for obvious reasons!!), and she kept yanking him back with force. I will never return here because of what I witnessed. I pray Amy did not treat my dog this way, but what I saw seemed borderline abusive. There was no one to tell there, and I didn't feel comfortable or safe reporting her in person. Given her anger about this tiny dog, I didn't want to confront her. I'm sure grooming is not an easy job, but it's never OK to be so mean to a dog. Update: I've made 5 attempts to reach the owner over the last few weeks. She has not responded. Update: 7 months later. The owner finally responded with excuses about a failed email system and defended the behavior of the groomer. Please avoid this business. The mistreatment of that little dog is unacceptable, and blamed the DOG in a private message to me. The number of positive reviews is confusing to me (considering how she runs her business).

Kitty's did a great job on my BishonPoo. Service was quick and very reasonable. Book in advance…read moreas they're quite busy (which is a good sign). They don't try to upsell you like other chains.