Let me start this by saying my pet was never actually groomed by Aimee's Bark Ave.
Due to a miscommunication, Amiee refuses to respond to reschedule my dogs grooming appointment. I work full time in an office where I cannot have my cell phone. I thought my appointment was scheduled for Wednesday of next week, but apparently it was today. She texted me, Facebook messaged me, and left me several messages all of which I did not receive until several hours later since I was at work. When I went to return the messages, I was blocked on Facebook messenger and my multiple calls/texts/voicemails were ignored despite apologizing. My 5 month old boarder collie/lab mix is a rescue and does not do well in grooming salons like PetSmart. My vet recommended a mobile groomer which is why I reached out to Amiee. I've tried several other mobile groomers to find they are either not accepting new clients, or have mileage/time stipulations.
What bothers me the most is she isn't willing to work with me. This was legit a miscommunication, and I feel like she took it personal, like I was attempting to waste her time/money. I completely understand this is a mobile company and it costs money to have someone show up, and lose money when the appointment ends up being a no show, but misscommunication happens!
Her last Facebook message to me was also very rude. I live in a newer apartment complex by BWI, and sometimes GPS doesn't find the road. I told her all of this via Facebook, even giving her a major road and landmark nearby. One voicemail was saying she couldn't find my complex, and then I got a message saying they found my apartment complex, but my apartment number didn't exist. Her exact message reads: "We found the appt building hpu listed above but theres no appt number 5207. Nice try. Thx and have a wonderful day."
I don't understand the "nice try"? I promise you I live here, and this was not some scam or something, legit JUST a miscommunication. I wouldn't give you my address, my picture (from Facebook), my cellphone number, and a giant run down of my dogs grooming history just to waste a businesses time/money.
Ultimately I'm just disappointed that I am back to square one with my poor pups grooming. The little guy has anxiety and the last thing I want to do is drug him just to get him groomed :( read more