I had previously been very happy bringing Max here, which makes this review particularly…read moredisappointing to write. The staff have always been sweet and friendly with both of us. Unfortunately, my experience when something went wrong changed my confidence in continuing to trust them with his care. Max went in for his a grooming appointment with no irritation or injury to his belly. I requested a shorter summer cut and trusted the professionals caring for him to determine how to safely execute that request. He was not himself the following day, and by Friday I discovered significant irritation in the area that had been closely groomed. It continued to worsen and ultimately required an emergency veterinary visit, antibiotics, pain medication, a cone, and several days of wound care. When I contacted the business, their response focused on the fact that they had not observed an injury during his appointment and that I did not identify the irritation until after the grooming. They declined any responsibility or reimbursement. I wasn't looking for an admission of wrongdoing or expecting them to cover a large veterinary bill. Maybe a refund of the grooming fee, a discount, or another meaningful gesture would have shown me that they took what happened to Max seriously. What concerned me most was the lack of accountability once there was a problem. I sent a final message explaining why their response had damaged my trust and asking them to cancel Max's future appointment, and I received no response at all. My dog is family to me. I willingly pay for quality professional care because his safety and well-being matter enormously to me. I need to know that the people I entrust him to will not only treat him well when everything goes right, but will respond with care and accountability if something goes wrong. Unfortunately, after this experience, I no longer have that confidence and will be taking Max elsewhere.

Everything' when I went in to check them out they wanted to meet Boxler.So went home and got him…read more Made the app.Have never taken a dog to a groomer so a little in easy, My groomer of 30 years under the weather. Took him to the app. They so happy to see him.He was beautiful- hard to do as he a show poodle- When I picked him up he ecstatic and every one. there took beautiful care of him. Saw other dogs going home and they too were beautiful!

My Charlie and I had the most wonderful experience at woofs and wags. We went out of town for a…read moreweekend and we could not find an affordable or consistently rated pet hotels in Baltimore until we spotted this gem! I spoke with Paul the owner on the phone and he patiently and thoroughly answered all of our questions. When we arrived Paul conducted our Charlie's on boarding process and he was patient and helpful again. When I called and checked on my Charlie, the staff was pleasant and told me all about the ways they connected with Charlie which made me very happy I picked Woofs and Wags. We all (Charlie included) love and appreciate how Woof and Wags took care of Charlie while we were away. We will definitely use them for Charlie whenever we are away.

Never ever again. Their kennel cleanliness is perhaps non-existent…read more Boarded my guys for 2.5 days and he came back hacking and coughing. Had to take him to the urgent vet clinic and my baby has kennel cough. He received a bath I didn't ask for which has me concerned about the care and observation he received. I've been leery of the spot for some time after a few uses because there is no grass for him to pee or play. I've tried to overlook this, but how? Does he just go on the floor? Or in their kennels? In addition the owner's rude and dismissive disposition leaves much to be desired and much to avoid at all cost. Only because 1 or 2 of the front desk workers are kind do I feel regret for having to write this , but never will I ever subject my baby or myself to that facility. My dog's emergency vet bill, the poor care, and the lackluster customer service from the owner has me sold on never returning. An observation: a reviewer from just few days ago, 14 to be exact, made a similar complaint. Perhaps stop refuting the claim and review and clean a bit better, and treat your patrons like supporters and not the enemy. It's on you. NOT US! ***A lesser me would stand out of the spot warning people to not subject their dogs to that place

Today was ChaCha's first time going to a groomer! Amanda did a fantastic job with her! Thankyou…read moreso much for making it a great experience for me and especially for ChaCha! I felt that the cost was fair and I would highly recommend!

Fabulous customer service. Pleasant as can be. Kathy's gave my very large, very light blond,…read moregolden doodle Francis a beautiful cut. He came home smelling so good with a long lasting scent. He was clean and fluffy. We made our next appointment when we picked him up. Excellent job. Thank you.

I've owned my American Akita since he was 8 weeks old, and he's now 7 years old. After years of…read moreprofessional grooming appointments, I know when he's ready to be groomed and I always pay for the de-shedding package with the additional brushing because that's what his double coat requires. When I picked him up, I was told he did a great job overall. The groomer mentioned he gave a couple of warnings because he didn't like the brush, so I specifically asked if that affected the quality of the groom. I was told it did not. I waited several weeks before saying anything because I wanted to make sure the shedding wasn't just leftover loose hair. Unfortunately, he continued shedding heavily throughout my home. I even provided photos. What convinced me the de-shedding wasn't thorough was that very little hair was coming from his undercoat. Instead, the loose hair continued coming from his outer coat every time I rubbed him, even weeks later. When I reached out, I was told the brushing had been intentionally limited to avoid brush burn. While I appreciate wanting to avoid making a dog uncomfortable, I paid for the additional brushing service and don't feel I received the level of de-shedding I paid for. I was also confused by the explanations I received. At pickup, I was told my dog's behavior didn't affect the groom. Later, I was told he had actually been more difficult during the appointment, although I was again told that wasn't the reason for the outcome. I was also told maybe I brought him in too early, but after seven years with my dog, I know when he's ready to be groomed. To be fair, I don't place all of the blame on my groomer. My biggest disappointment was how the owner handled the situation. After I was told the owner would call me, I instead received a lengthy text message. I responded respectfully, answered every question, and provided photos, but I was never offered a touch-up, another de-shedding treatment, a partial refund, or any other effort to resolve the issue. Eventually, my messages stopped receiving responses. This salon charges premium prices, and I was willing to pay them because my first experience was so positive. If someone had simply called me and made a reasonable effort to resolve the issue, I would have gladly remained a customer. And as you can see from the picture he was clearly ready to be groomed Update as of July 22nd 2026 still not even a phone call from the owner

We took our geriatric chi mix for her first grooming. The team did a fantastic job. We will see…read moreyou again, next month.

Erin, is such an amazingly talented groomer. She's thorough, patient & focused on your fur babies…read more Compassionate & loving. She has the best ideas when it comes to hair cuts. Also I feel like my baby is protected because she ensures rules are followed & communicates very well. Erin gives a full report on how Royal behaved during his grooming session. He loves her & enjoys bath time.

First time taking our little Yorkie to Erin. He came out looking so handsome! I have scheduled…read moreanother appointment with her for next week. Quick and easy service. Our Yorkie came out looking like a totally different dog!

Donna has your pet smelling like they just got a bath even two weeks had a bath that's how good…read more Kathy on the other hand depends on her mood will determine your dog' cut

Best groomers I have ever used. My dog is treated with love respect and she always comes out…read morelooking gorgeous. Thank you so much, ladies. You'll never know how much I appreciate you.

An excellent place to bring your pet to get groomed. I originally was a client of the PREVIOUS…read moreOWNER and when she left, I just stayed. The owner is a 'hands on' type of individual. At first I perceived it as annoying and intrusive. After awhile I just chalked it up as her being intensely eager to learn all she could of her new clients, (PETS & THEIR PARENTS)

I had a very disappointing experience with this pet shop, mainly due to the owner's unprofessional…read moreand disrespectful behavior. I needed to reschedule an appointment and had to leave a message because they are extremely difficult to reach by phone. When I finally spoke with the owner, she told me I missed my previous appointment and would need to pay before rescheduling, which I understood and agreed to. I explained that I was nearby running errands and preferred to come into the shop to pay in cash, since that's how I normally pay. Instead of simply working with me, she insisted that I pay by card over the phone. When I politely asked what the difference was if I was close by and ready to pay in person, the conversation immediately became hostile. The owner became argumentative, went on a rant, and made the comment "you people," which I found extremely offensive and inappropriate. She then hung up on me. I'm not sure exactly what was meant by that statement, but the interaction left me feeling disrespected and uncomfortable. Customer service should never involve hostility, disrespect, or language that feels discriminatory. I would not recommend this business, especially to people who expect professionalism, patience, and respectful treatment.

They took good care of my dog and she came back to us in fine condition. I think their prices are…read morehigh in comparison to other kennels

The dog-loving people at Deer Park have gone above and beyond with our Nellie for the past 12…read moreyears. Her name is Nellie because she is so Nervous, but the people at the kennel have made it her "happy place."