I came here after going to the dog beach to give my dog, Chronos, a self wash. The one thing that I…read morereally did not like was that in the station right next to me, an employee was grooming a dog, and all the hair from that dog was flying into my station, not just on my dog, but on my clothes as well. Even when I asked her if she could just wait a while till I finish washing my dog, which would really take no more than five minutes, she refused. Mind you this is an employee, not a customer. I brought it to the attention of the front desk, but all they said is they could not do much about it. They charge you based on the weight of the dog for the wash. They do serve coffee and have some treats and toys as well, but my first experience here was pretty disappointing.

Enthusiastic help for my self serve wash. Everything was there and clean. With two Malinois, it's…read morenot an easy task but with everything I needed close and accessible we accomplished the grand task of washing Maligators!

My dog is treated well and she smells clean after her spa appt. I love having a monthly spa…read moreappointment so I know she'll be treated well. The staff knows her idiosyncrasies and that's great!

I have two golden doodles and it's a MISSION to find a groomer who knows what they're doing. This…read moreplace NAILED IT!! I asked for a bath and brush and just the general stuff and they really did a perfect job.

Kitty's did a great job on my BishonPoo. Service was quick and very reasonable. Book in advance…read moreas they're quite busy (which is a good sign). They don't try to upsell you like other chains.

My dog received a nice haircut and bath today from Amy. However, I witnessed a different technician…read more(grooming another dog) while picking up my dog. She was violently grabbing a small, white dog by his hind leg while grooming him, and yanking him back towards her. She did it 3 times! He kept trying to get away from her (for obvious reasons!!), and she kept yanking him back with force. I will never return here because of what I witnessed. I pray Amy did not treat my dog this way, but what I saw seemed borderline abusive. There was no one to tell there, and I didn't feel comfortable or safe reporting her in person. Given her anger about this tiny dog, I didn't want to confront her. I'm sure grooming is not an easy job, but it's never OK to be so mean to a dog. Update: I've made 5 attempts to reach the owner over the last few weeks. She has not responded. Update: 7 months later. The owner finally responded with excuses about a failed email system and defended the behavior of the groomer. Please avoid this business. The mistreatment of that little dog is unacceptable, and blamed the DOG in a private message to me. The number of positive reviews is confusing to me (considering how she runs her business).

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

My doodle was hyper and Lilly was so patient with her and she looked so cute I am going to stay…read morewith Maryland mobile groomers.

First off they came to my apt house parking lot. Plugged in their electrical cord and I spoke with…read moreAlexis about my boys foibles. Snoopy has been groomed in over 90 days so he desperately needed a trim & sanitatary shave, plus nails and ears. My boy is a Papillion so you do his legs , get under his tail to get his hind legs and he gets a shave around his genitalia, trim his chest and the apron on his sides. He got a shampooing and when she was done he looked great. They take cash and checks for $93 but if you pay on line there is a $4 service fee. I was very happy with the results.

A bit expensive. Watch out for deceptive pricing! Has a…read morewide variety of items. Accessible, easy parking.

Always have a great variety of toys, leashes and harnesses. My dog loves coming to visit to get his…read morenails trimmed and a bath!

I wish I could give zero stars. This place is absolutely horrible. Avoid it at all costs. It was…read morewonderful in the beginning, but it rapidly declined into the pits it is now in. I don't even know how they can afford to stay open. I literally have nothing good to say about this place, or how this business is currently run. There are reasons why they cannot hold onto employees, and why when clients find out what is really going on, they run.

The longer I am a member, the more problems I experience. We joined nearly one year ago. We have…read moreused their bathing services monthly and grooming services bimonthly (I have an aging Sog with skin issues). The inconsistencies are readily apparent. The shop has difficulty keeping staff, which is usually a leadership issue therefore. Each time I arrive, I have to explain every to the new employee anew. That alone would be irritating, but I have showed for an appointment and the doors were locked. I have showed for grooming, and the groomer had suddenly quit. I have shown for grooming and was to be charged $30 as a member, and I've been charged $60. I have had to call 5+ times to insist on refunds when I get overcharged. It takes as many as 6 weeks to resolve overcharged fees. And today we had a bathing appointment which was cancelled via text 8 minutes prior. I've called five times to ask why it was cancelled and no one answered. So I drove there and the shop is closed. Yet they charged me the monthly membership of $59.99 to my CC on file. I think we're done for good. Of my three friends who used this place, I'm the only one still hanging on. The others cut and ran in months prior when they experienced the same cancellations and No Shows. I tried to remain loyal but ownership and failed leadership has pushed me out the door. Next call is to Better Business Bureau and my credit card company.

I brought my golden retriever here for a grooming appointment. Warning, do NOT trust this groomer…read morewith your dog, zero experience from what I can tell. my poor dog looks like her fur just got butchered. Every bit of beautiful feathering she has was chopped off and it looks like someone just roughed chopped the fur around her ears. it was devastating to see. Her ears were not cleaned (part of the package) and she was wet when I picked her up, dogs should be fully dried prior to the haircut. I was treated with nonchalance by the staff and after sending an email to corporate and an email to the location was given a refund and a short reply email. Please save yourself the money and disappointment and go elsewhere.

Doggy daycare, I think it should be called doggy playcare…read more Playful Pack is a premier doggie daycare site in Annapolis for all types of dogs. Having a 1-year-old dog, it was important to me as I start back to work, that he had someplace he could go several days a week and socialize with other dogs and humans. Being apprehensive because of Covid not allowing us to tour the facility, I took a chance and enrolled him in doggy daycare. The first day is nothing more than a temperament test to make sure your dog meets all the guidelines established at the facility. That made me feel good knowing that all the dogs that are there shared similar calm tendencies and I wouldn't have to worry about my puppy being ripped apart by larger dogs at this facility. So my buddy has been going to this place for 3 months,  three days a week and I have to say he loves it. Monday, Wednesday, and Friday he goes to doggy daycare, and Tuesday Thursday, and Saturday he crashes out hard because he's exhausted from the day before. He's much more outgoing and has a ton more confidence around the house and anytime we go out for a walk. I like the fact that the animals are not caged throughout the day they are left in supervised play areas to be dogs. They get to interact with dogs just like them based on size and temperament and all in all I think they all have a great time being together. To me, it's worth the money to ensure at least three days a week he gets to be a puppy around other puppies. They have super fun activities for the dogs throughout the week and usually have at least a few birthday parties for lucky dogs. The staff including the manager is awesome. Each time I pull up someone's there to meet me and my dog at the front of the facility. My pup is a little apprehensive around people and other dogs especially those he has only met only once, the staff at Playful Pack is a different story, he can't wait to see them each morning.