Avoid this salon at ALL costs. I used them for the first time today and had a horrendous…read moreexperience. The mobile groomer brought my dog back to me WET... I sent her a text message asking why she hadn't dried her completely and didn't hear back right away. I called the salon and let them know what happened and they said the groomer let them know my dog tried to hang herself while being dried so she stopped drying her for her safety.. this wasn't disclosed to me when my dog was dropped off. I was told "she was a great dog and did well". The groomer finally texts me back and says "she was acting a little crazy but she'll dry her better next time" My dog smells like wet dog and her teeth weren't cleaned either. What a waste of time and money. When I spoke to the receptionist she let me know the owner would be in and would call me in 30 minutes. An hour goes by and I didn't receive a call. I called the salon again and was told the owner was busy..and would call back. When the owner calls me back she answers "Hi, I am supposed to be giving you a call back"?. It seemed like she was completely unaware of what was going on.. I spoke to the owner who was gaslighting me about the whole situation and said the groomer probably told me my dog was good to be positive... unbelievable. I will never support this business and encourage others to be cautious... I don't play about my pet. As a result of my experience, I requested a refund and received it.

If you live in southern Maryland, I would suggest calling The Groom Room for your pets mobile…read moregrooming needs. I switch from a chain location to The Groom Room over a year ago and I have not been disappointment. Martha is great with my Pomeranian and she always gets the job done right and in a timely manner. I would've given them five stars but sometimes It's hard to get an appointment because they are always booked and busy. That's my only complaint so other than that they offer everything that you need at your home. How convenient is that? Keep in mind because it is a mobile service, it is a little more expensive than going into a location but it save you hours so I'll take it!

Very Disappointed! The first two times they groomed my dog he looked wonderful! The problem was the…read moreprice changed every visit. The first visit they said he had knots(he did) so it would cost 150.00, and would be less without knots. Second visit he had no knots, but they charged me the same price and then said his coat was thick(they didn't mention this the first time they groomed him). They did a good job, so I increased my budget. The third visit I was going out of town and the owner called me a day before his appointment and said the price would be much more almost double because the groomer was not making money because his coat takes a long time to dry. I understand business, but this should have been determined the first two time the Same Groomer groomed him. Lastly, the manager said since you were told 150.00 I'll honor it this time, but he will be cut low(they gave me the length and I told them it was hard for me to determine the measurement length with his curly coat, but as long as he was not cut low and looked almost shaved and had a little fluff since he is a poodle that would be fine. I was told by the manager and the groomer he would not looked shaved and there would be a little fluff. His coat was cut low and he looked shaved. I was disappointed because I felt they were nice people, and I tipped above 15% but an injustice was done to me and my dog.

Amazing! I absolutely love this spa. The staff are so kind and gentle. The service is a ten out of…read moreten. My pup was calm and didn't even want to leave when I picked her up. My baby had an experience with another place and it was horrible. She cried when I picked her up and I knew something was wrong. When I switched to Bark of the Town her experience was completely turned around. she loves her groomer and each visit is always pleasant. I highly recommend them!

Excellent groomer, I have been going to Jamie for over 20 years. I now bring a friend's dog to…read moreJamie for his grooming. She is professional, fast, and efficient, with no long wait time. The price is reasonable for the pet's needs. Highly recommend.

if I could leave negative starts I would. payed 85$ I'm pretty sure she just sprayed my dog with…read morethe garden hose. I got my dog back smelling worse then before. We will never be back. I just hope she isn't hurting other dogs like she did mine.

We go here for our dog's food and grooming. They are usually in stock with the fresh food option…read morebut there have been issues when online orders need to be refunded due to not having the correct stock listed online. The grooming has not been an issue. We pick the VIP option for no crate time, and it has been amazing. Super fast and less stress on the puppers.

We stopped by this Petco to pick up a few bags of treats. To be perfectly honest, we stopped here…read morefor a restroom break during a road trip. Compared to other Petcos, this one is a bit smaller, but it appears to have all the basic things that you might need for your dog. Generally speaking, I thought the prices were fine. The cashier seemed to be a bit aloof, but that was not a major issue. I was a bit surprised that she did not offer our dog a treat. But, I guess you cannot win them all.

The instruction are not adequate. Spent 4 hours to book a 5 day kennel stay. Lousy experience,…read morebeen boarding my dog here for over 20 years, too many exceptions without instructions, I am exhausted. Now I can't get back into the website. Really irritated!

I used to board me dog here and did so for several years. The quality of service has gone down each…read moreyear. When I picked my dog up last year he had that kennel smell and he did not sleep well the first week back at home. I have found a better boarder and would only recommend boarding your dog here if he is a younger dog it would be cruel to board a senior dog here. It is so loud the dogs bark constantly. Also, no bedding or blankets and only rubber toys are allowed. They used to allow your own bedding and blankets and any kid of toys. I was recently told by someone in the boarding business that the current owner is trying to sell his business so this might be part of the reason for decline in the quality of service. Board at your own discretion.

Hot Doggy Dos changed ownership a few months ago and we decided to book with the new groomer,…read moreChristina. The assistant, Jessica, is still working on the van, so there's still a familiar face. During the first groom, she was 2.5 hours late (they let us know that they were going to be running behind, but 2.5 hours is pretty ridiculous). Winnie had some mats and we were upcharged for taking out, but she didn't explain the charge to us. Overall, the cut was good so I went ahead and prebooked the next appointment. A week before the appointment, I received an email notification saying that my appointment was rescheduled. I contacted Christina and asked why it was rescheduled (I usually try to work remotely on the days that Winnie gets groomed but have to give notice to my work). She explained that she had us on the calendar for the rescheduled date and I screenshotted the initial confirmation (with the prebooked date) and then she said that they don't service my area on the day I prebooked. Then why would you prebook us then? We went ahead with the rescheduled date and they ran 30 minutes late. I decided not to prebook my next appointment and consider options elsewhere. Although the quality of the cut was great, I would prefer to go somewhere that is more organized.

The several times Ive used this mobile groomer they have always been on time and my pups come back…read morehappy and smelling/looking fabulous. Whenever contacting them I am ususally pleasantly surpised when I get an appointment within just a few days. The price is not inexpensive but the convienience makes it well worth it.

Simone is absolutely the best groomer I have ever dealt with. Rico loves her and he looks fantastic…read moreeach and every time he is done. She is a god send and my hope is that she remains in the area.

Great place but canceled my appointment at the last minute without an explanation or to reschedule.read more

I just happen to see this pop up on my computer. I know that is place is now closed. It sad that…read morethis facility closed with out notice to us and with it took our money (credit we had on the books). I learned regardless if you think you will return to a facility get your money at the time because this place never sent anything to say that they were closing. Enjoy that $100 bucks.

Omg! My fellas look AWESOME! My husband and I love the way our fur-babies were groomed! Everyone…read morewas so inviting, kind and friendly. It was like meeting family members you didn't know you had. They took excellent care of of dogs and now they look and smell great. All of their overgrown hair is gone! One of the owners gave us great tips and lots of great information regarding our GS's. I feel so bad that I don't remember the name of the young lady at the front desk but she was awesome too! I am super thankful for the two handlers who welcomed Kano and Jett and the handler who brought them out to us. We know Kano & Jett are super strong and hyper. It made us happy to see them being controlled in a safe but effective manner. You guys ROCK! #lovingit

We tried this grooming facility for the first time about a month ago and we were absolutely…read morethrilled. Our little cocker spaniel looked so handsome and he was happy, completely relaxed and not at all anxious. We have tried other groomers and he is usually very nervous during and after the grooming experience. As a result he would often have some uneven cuts and if not we would have complaints about him being wiggly or reports of him crying. When we arrived to pick up our pup from Rufflections he was happy, his tail was not tucked, he was wagging and completely relaxed! The groomer did an amazing job and not one issue with him being wiggly or crying! Tasha did an amazing job! We found our new place!

Pawfessional Pet Care is the VERY BEST!!!! Dee has such a love for animals and her knowledge of…read moretheir health and behaviors still impresses me! We trust her 100% for the care of our dogs when we travel. She plays with them and takes time to make sure they are comfortable. We have a lab with some anxiety issues and storms really frighten her. If we are out of town, Dee goes out of her way to make sure Brandy feels safe. I have never known another pet sitter to go so far above and beyond! Our dogs are always happy and healthy when we return, and she leaves little notes letting us know things they did each visit. Dee also helped us find an excellent training place that has helped steer us in the direction of therapy dog for our latest rescue. While he was in obedience training, Dee worked with him on his commands for us. If you live in Southern Maryland, they are the people to call for your pet sitting needs! I highly recommend them!!!!