We had a great first experience at The Groomery. It's in an adorable little building in Old Town…read morewith parking which is very convenient. When you walk in there's a small entrance that separates you from the grooming area. It seems really secure for the dogs inside. They have a book showing the different levels that they can cut which is really helpful! I had a nice chat with the groomer and told her everything we wanted. She followed my instructions and my dog looked adorable! It's a bit pricier than what I've been paying in Vienna, but we will be back for sure.

Very good place they treat your puppies very nice here and they did a amazing job on my Shih Tzu…read morepuppy

Avoid this salon at ALL costs. I used them for the first time today and had a horrendous…read moreexperience. The mobile groomer brought my dog back to me WET... I sent her a text message asking why she hadn't dried her completely and didn't hear back right away. I called the salon and let them know what happened and they said the groomer let them know my dog tried to hang herself while being dried so she stopped drying her for her safety.. this wasn't disclosed to me when my dog was dropped off. I was told "she was a great dog and did well". The groomer finally texts me back and says "she was acting a little crazy but she'll dry her better next time" My dog smells like wet dog and her teeth weren't cleaned either. What a waste of time and money. When I spoke to the receptionist she let me know the owner would be in and would call me in 30 minutes. An hour goes by and I didn't receive a call. I called the salon again and was told the owner was busy..and would call back. When the owner calls me back she answers "Hi, I am supposed to be giving you a call back"?. It seemed like she was completely unaware of what was going on.. I spoke to the owner who was gaslighting me about the whole situation and said the groomer probably told me my dog was good to be positive... unbelievable. I will never support this business and encourage others to be cautious... I don't play about my pet. As a result of my experience, I requested a refund and received it.

If you live in southern Maryland, I would suggest calling The Groom Room for your pets mobile…read moregrooming needs. I switch from a chain location to The Groom Room over a year ago and I have not been disappointment. Martha is great with my Pomeranian and she always gets the job done right and in a timely manner. I would've given them five stars but sometimes It's hard to get an appointment because they are always booked and busy. That's my only complaint so other than that they offer everything that you need at your home. How convenient is that? Keep in mind because it is a mobile service, it is a little more expensive than going into a location but it save you hours so I'll take it!

Excellent groomer, I have been going to Jamie for over 20 years. I now bring a friend's dog to…read moreJamie for his grooming. She is professional, fast, and efficient, with no long wait time. The price is reasonable for the pet's needs. Highly recommend.

if I could leave negative starts I would. payed 85$ I'm pretty sure she just sprayed my dog with…read morethe garden hose. I got my dog back smelling worse then before. We will never be back. I just hope she isn't hurting other dogs like she did mine.

I had a hard time finding a groomer that was willing to groom my kitties. I gave them a call and…read morescheduling was so easy. The staff is very friendly and informative. They did such a great job with my anxious kitties (as it was their first grooming experience) I was extremely pleased and will definitely be back!

I appreciate the way they scheduled me for a specific time and started on time. There was no…read moreoverbooking or delay. They focus on just the appointment for that time. The care they showed my fur baby was amazing. They took their time and were able to cut him into a beautiful dog. I love the way the groomer provided me with a plan to correct some of the haircut blunders, and she was able to schedule me for the next month right away. The customer service was welcoming, and they genuinely listened to my needs. Great Place, I wish I had found them sooner.

I absolutely love this company!! The first meet and greet, Kate and her colleague came to meet our…read morepuppy and go over in detail what was expected during her dog walks, training, habits etc. we have been customers for almost a year now. 100% reliable, caring, pay attention to detail and my dog loves her caretakers! The best part is our work is both mental and physically tiring so to come home to a happy tired dog is worth every penny. They also communicate in detail with photos, map of their walk, what your dog did and a report card on the visit. A huge THANK YOU to our team Natasha and Steve! You are all amazing at what you do and so happy to have you on our care team for our dog!

I have been very pleased with the quality of service our dog have been receiving with Kate's K9 Pet…read moreCare. They have been awesome in understanding my needs and care for my dog. Having them taking care of and walk him through out the day and making sure his needs are taken care of before they leave gives me a sense of peace. I have also used their overnight service and was felt very comfortable knowing, the only change my dog would have is the fact that I wouldn't be there but his routine will still be the same.

So I've known angel all my 37 years of life. I tried working for her as she's the worst to work…read morewith. All she does is yell and abuses the animals that i had seen in my time working with her on her van. Now she is nice to your face but talks bad about you behind your backs. She's not professional in any way. I tried getting my own dog the help it needed and all she ever did was to complain. I understand it's business but she's what i call a two face because she's ugly hearted. She doesn't know what's best for your dog/cat only you would know what's best for y'all's animals. I will never use her again as she over charges and use's your water and electricity so you gotta pay her even hundreds more for the lacking job she already does. I've noticed also she can't keep a steady worker. One of the girls she had one time stole money from my dying grandmother. She's very messy

I just got my yorkie Dallas groomed today and I am absolutely pleased! Angel have been grooming…read moreall my pets since 2012, she is hands down the best groomer I've had. Her products are great and my dogs have a fresh smell for days after. They provide the best service and the haircuts are exactly what you asked for. Please give her a try you will be 100% satisfied. Thanks Angel and Whitney see you'll in a month.

Carol did an amazing job on my German Shepherd Mona. She has a very thick coat and got a bath and…read morede-shed. Mona can be a bit of a drama queen, and Carol was very patient and understanding, and made it a pleasant experience for her. When I picked her up, she went right back in the van with Carol!!

I'm so pleased with the work Tiffany did! My Snowflake is soooo happy and cute as a button and…read moreshe's never happy when she leaves any groomer. We booked our follow up immediately

I booked with this groomer because her written communication looked very professional and so did…read moreher work, but the in-person experience told me it was Chat Gpt!. When you arrive, she meets you at the gate behind her house with a bonnet on her head without greeting you at all. Her plan is to take your dog and walk away unless you speak. The energy was so cold that I ended up speaking first because I felt uncomfortable. I almost canceled the appointment because something felt off, but I gave her the benefit of the doubt. I should've followed my instincts and left. She also charged a $30 matting fee, even though I didn't feel any matting myself--but I paid it without questioning. She texted me at 11 and informed me that he would be ready in an hour to an hour and a half but wait for the next message. I headed to her house and once I was parked I received the exit text. I never received the exit text until 1:20 PM . She claimed she sent it at 11:59, but it never delivered to my phone until I was outside of her house. As soon as the message reached me, I thought I was completely on time. Her own instructions say she has bad service so if she can have bad service other ppl can too. She informed me that I missed the grace period. I explained that the message had just come through. Her response was, "Did you not read the entire message?, I told her I thought after I received this message I had 30 mins but I was already outside of her house. After she saw I wasn't going to pay an additional late fee she just told me to meet her at the gate. This is exactly why a business with bad service should call--not rely on unreliable texting. When she handed me my dog, her face was angry and she still didn't speak, didn't greet me, and had an attitude. And what concerned me most was that my dog wasn't wagging his tail or acting happy afterward, which is not like him. If she treated me that rude, I can't help but wonder how badly she treated my pet. I was shocked at the way I was treated as a new customer. Between the lack of communication, the rigid rules, the attitude, and the fees on fees. I said never again. I prayed over my pet and I would never go back even if I could.

very unprofessional. scammer.!! she will take your money if you are 1 min late but promise 15 min…read moregrace period.

Had my dog washed, brushed, and nails clipped. A day of beauty. The staff were all pleasant, did…read moreall that I asked, were reasonably priced, and my Daisy seemed to enjoy herself. What more could you ask? Recommend.

Butchered my long hair outdoor cat. Rather than comb out matted areas and sparingly shave areas as…read moreneeded to remove mats, Shelly shaved her entirely - body, legs, and around her face. My cat is 8, she has an annual grooming and she has never once been butchered like this. If the groomer was not skilled enough to remove matted areas with a brush rather than without wholly shave her, they should have called to ask me what I'd like to do. My outdoor cat now has no protection from the elements until her fur regrows in 4+ months. I am devastated every time I look at her.

The staff was friendly and helpful . They start puppies out by getting them familiar with the…read moreprocess of getting their hair cut slowly. Over a period of time they graduate to full cuts depending on the maturity of your dog. We did not have the patience to wait for this process and found another cutter that makes house calls. The grooming we received was nice, we had no major complaints. We only had a question on the level of skills of the groomers.

The customer service from beginning to end was top notch. I have a four month old puppy and it was…read moregoing to be her first grooming appointment. Naturally I was nervous since I never worked with a professional groomer and it was going to be her first time with strangers. I placed an inquiry on the website and I got a call to schedule my appointment within 48 hours. On the day of the appointment, the receptionist was super nice and made me feel confident to leave her behind. I was overall satisfied with their work and my puppy seemed happy with them as well. We will definitely be returning customers!