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Pretty Pets

4.0 (74 reviews)
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Services - Pretty Pets

Pet boarding

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Before...
Sydney W.

We are new to the area and I found Pretty Pets online. We previously had Shadow groomed at a big chain store (you know the type) and the cut was marginal at best for the same price. Oh, and he was extra long due to COVID so I'm sure more work than usual. Thank you for giving Shadow a nice summer cut, we'll be back!

Milan groomed 2
Maria C.

Amazing service! Will definitely be coming back. Milan looks and smells amazing and she was nothing but excited before and after the grooming!

Tommy
Shay R.

So I came across this business on Groupon when I was looking for a groomer for my miniature poodle. I've gone to a couple places before and they can never cut Thomas's hair the way I'd like. THAT HAS ALL CHANGED!!!! The staff here was just amazing! Customer service was great. It's a small business but that's one of the reasons I stopped by. I like how you're able to have that one on one communication which made me feel very comfortable. I called and was able to get an appointment the very next day! The staff is very welcoming and they're so polite. I was able to drop my guy off, run a few errands and had time to relax. His haircut is soooooooooo nice I love it and he looks so cute! I will definitely be returning!!! Thank you for making my baby look his best!

Jenny K.

Quaint little shop off Richmond Highway. They were very nice and definitely knew how to handle all the dogs/pups. I wanted his hair to be a bit longer, as the breed is supposed to have, but he turned out like a nicely cut poodle. My puppy was very calm though and was not traumatized or anything like that. So if you're looking for a simple cut for your dog, this is definitely the place. I would definitely come back for a grooming session and a quick haircut.

Danielle S.

We found Pretty Pets on Groupon and took our boy to his appointment today. He's a golden lab, 2YO, 65 pounds, and this was his first time at a groomers. I liked that I could arrange the appt by email and that they were very strict about seeing all his vaccines/records. I also liked that when I got there to collect him he was out among the workers and not crated. THey said he was a good boy and didn't need the crate. He smells great and feels very clean. They did a fine job with the cut but TBH compared to most breeds there isn't much to cut. They were careful to trim his toe hair, as requested. I picked him up and asked how much the same service would be without the Groupon and they said $80. I have no idea if that's a good deal since I've never taken a dog to a groomer before today but overall I would definitely consider returning.

After.
Noelle P.

I have finally found a groomer that can do standard poodles! I took in my girl to get groomed, and after showing pictures and explaining what i wanted, I was in awe at how perfect she looked when I picked her up. I can't remember the groomers name, but she is the "poodle queen" on NOVA, that's for sure! I will definitely be taking Prim back when i return from my deployment in six months! Wish I had found this spot a year ago!

Karla M.

This is the second time we've been to Pretty Pets and I'm extremely happy about it! I first brought Nacho when he was a puppy and we were in town. I remember it was such a great experience and he seemed comfortable with whoever was handling him. It's been seven months since then and we went back today and I'm so glad about it! The customer service is awesome! Extremely kind and you can tell they all have a passion for what they do. At first Nacho was a little afraid to go back with them, which he usually is, but didn't seem too upset about it later. When he was brought out to me, he was happy and didn't seem scared like when I took him to PetSmart. I was told he was a really good boy and I really appreciated that she took the time to report to me how it went. I love the bandanas, and I really appreciate that they listened to what I wanted for him. The price is good, the customer service is amazing, definitely worth it! We will be coming back without a doubt!

Not sure you can tell, but middle is very short
Christy C.

I phoned this place after reading the previous reviews. I went this morning to drop off my dog, Boston, a cocker spaniel. I showed the owner a picture of what I wanted Boston to look like on my phone. I explained he was a FL dog and we typically shaved him short and that I liked the top of his head to keep the hair spike look. As well, she asked about what to do with the ears and I told her whatever looks good, but yes take some off. I told her he was a bit long since we had procrastinated getting him groomed since losing his last groomer. She rushed him off to a crate and asked me to call her around 1pm or 1:30pm to see where they were. I phoned at 1:10pm and she said they were working on him now and he would be ready at 1:30pm. I picked him up at 1:30pm and noticed a sign on the counter that said if paying by credit card leave the tip BEFORE they ring it up because after that they couldn't add on a tip. I tipped 10 dollars on the 70 dollar total. Then she went and got Boston, handed me his leash and went back to clipping the dog she had on the table. So here is what is wrong. They don't have a receptionist making it hard to truly discuss with the groomer what you are looking for because she has to leave her table with a dog on it to talk to you. This is probably why she was so rushed when I dropped Boston off and when I picked him up. I should have made sure she truly understood shave him SHORT not shave him OFF. My dog is shaved totally down. My bad??? You have to pay before seeing your dog. NEVER AGAIN! My dog, other than being shaved and having the ears left long had a few things that just are POOR QUALITY. His head is short on the very top, like right down the middle; yet long on the side of the head. Looks like dagwood bumstead! His ears weren't cut. They cut off his long white eyelashes. There is a ton of hair sloppily left behind between the pads on his feet. If they bathed him I am surprised because the outside of his ears still smelled dirty and his neck was dirty! It looks like a 20 minute haircut. I am very disappointed and will never go back!

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11 months ago

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4 years ago

Booked online with an easy drop off/pick up. Great cut for my Airedale! We will definitely be back.

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7 years ago

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Ask the Community - Pretty Pets

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Review Highlights - Pretty Pets

“The lady that took care of us went into detail on the history of her businesses, and the doggie day care place they have up the road on Richmond Highway.”

Mentioned in 3 reviews

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Playful Pack

Playful Pack

(33 reviews)

We bring our dog here about once a week to get him out of the house and let him enjoy himself…read more Today, we received a call claiming our dog had "latched" onto another dog and that staff had to use force to separate them. Our dog was raised by professional trainers from a young age, is highly socialized, and has never shown aggression toward another dog. When we arrived to pick him up, we waited over 30 minutes to view the footage of the incident. After the delay, we were told the video "couldn't be played," leaving us no option but to blindly accept their version of events. Staff then admitted they struck our dog with a broomstick and punched him with a closed fist--yet somehow, the other dog had no injuries whatsoever. No marks. No blood. Nothing. That explanation simply doesn't add up. If a strong dog were truly latched onto another and couldn't be pulled off, there would be visible evidence of an injury. To make matters worse, they also admitted that the two dogs were already known not to get along, yet they still allowed them to be together. This shows a complete lack of judgment and responsibility on their part. What's most disturbing is not just the incident itself, but the refusal to provide transparency while openly admitting to using physical violence against a client's dog after knowingly placing him in a bad situation. If I were you, I would think very carefully before bringing your dog here. You may have a normal experience--or you may be the one they decide to handle with force and deny accountability afterward.

My dog Tundra has a blast at Playful Pack and I love the pictures they send ! She comes home so…read moretired!

The Beantown Dog - Australian Labradoodle

The Beantown Dog

(24 reviews)

BEST GROOMER I'VE EVER HAD!! We love Leti!!…read more I with I could give this business a million stars!!! I have a little Lhasa Apso who is 14 years old and about a year ago she decided she hated grooming and whenever I took her in she would come back half groomed b/c they groomers couldn't handle her. I searched and searched to find someone who could do her properly, and who could come to the house, which I thought would be less stressful for her. After sending out tons of emails to the groomers on Yelp with 5 stars I heard back from Leti and she was able to come a few days later and did an AMAZING job. Nobody has been able to groom my dog's face and Leti was able get just about everything perfect. (there are a few hairs close to her eyes that just can't be gotten!). My dog also liked Leti and there were no hard feelings after the grooming session, despite how much my dog hates being groomed...in fact she really liked Leti. This really feels like a miracle, I was so despairing over this b/c my dog half the time had overgrown hair and now she looks as clean and fluffy as she ever has. Thank you Leti!

This review is only based on the lack of response and not for any services provided…read more I saw their mobile truck in my neighborhood one day and I was happy to discover a mobile grooming. Well, I called them and it went straight to voicemail in which she says to send her a message on Facebook (not everyone has Facebook smh!). I left a message requesting a quote/appointment. I also texted them and a week later and no response. You can say a lot based on a business response, so thanks I guess. See attached image.

Bark & Mane of Alexandria

Bark & Mane of Alexandria

(21 reviews)

Aussie Pets is absolutely the best!!!! We have been with them for years and love having them groom…read moreour Maltipoo, Teddy. The groomers we have had have been OUTSTANDING!!!! They are all careful and take their time and truly care about your dog. We have had Kate many times and she has gone out of her way to make sure he is groomed so perfectly and truly cares about my dog. Noone has ever gone so above and beyond in caring for our dog!! In fact, Kate even found an ear infection and we promptly took him to the vet. Thank you! Also, Anna is just awesome. She is highly responsive and always makes making appointments easy and truly cares about having the best possible outcome for our dog. In fact, she calls back immediately and is so pleasant to deal with and so accommodating!!! I have no idea why some people took it upon themselves to leave a negative review. Quite frankly, you are wrong. The customer is NOT always right and I suggest you learn manners and how to treat people. They are not subservient to you because you pay them. Thank you Aussie Pets!!!! You rock and I am thrilled with how well you've treated my little dog. Note to those complaining : You are wrong, misguided and looking for an outlet to vent your frustrations Note to Aussie Pets: Thank you for being the BEST groomer ever!!!! Kathy from Alexandria

I would give Aussie pet ten stars if I could. My dog was traumatized due to a nail trimming gone…read morebad. I couldn't get her to go into a groomers even after I sedated her. Yasmine now comes to my house and trims my dog's nails. She is patient with her and there is no sedation needed. I'm so thankful for Yasmine.

Pretty Pets - groomer - Updated June 2026

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