I texted the so-called assistant last week and asked for an appointment with Natalia and he said he had availability for Saturday at 12:00 or 1:00 I always book with Natalia, so I chose 1:00 with Natalia. I brought the two dogs in to be groomed and was told that it was $190 for two small dogs a Pomeranian and a Maltipoo I could not believe that they have the audacity to charge that amount for two small dogs and it seems like they have lifted the prices too often. I told the assistant that this would be the last time that I could leave my dogs because the prices were way too HIGH I said to him I hope you don't take that personally after all it was not his place of business. he said of course not I understand with a ridiculous smile on his face. A while back he told me that he would even speak to the owner to see if there was any discounted prices for seniors etc never to get back with me on that question that needed to be answered once again very unprofessional. I was sitting at a local table and saw Natalia the groomer leaving, and I proceeded to ask her if the dogs were done she said I didn't take care of your dogs today I said I had a scheduled appointment with you today, Her reply was no you didn't she said I'm leaving, she was lying. She had a despicable look on her face that I'd never seen before and I'm only assuming it was because of the assistant who told her I was unhappy with the prices and that it was way to high that I can't even leave a tip anymore. The moment I made that comment to the assistant he completely understood at least he seemed to at the time he does seem a little two-faced. We both walked into talk to the assistant and I said wasn't Natalia supposed to groom my dogs today I even had it on my phone in a text message. She was upset Big Time I said why are you so upset why aren't you taking this as a compliment I'm complimenting you because I wanted you so bad to groom my dogs as always, even after all she dropped my dog, what is the big deal. Her comment was the groomer that's cutting your dog's hair I trust her with everything with doing her own dogs or any other dogs and with her life ECT ECT she had the most horrible look on her that I couldn't even believe my eyes. After all a few times prior she dropped my dog on the ground and she hurt his legs in the hind very badly the only thing I appreciated was that she told me when I walked in she said I dropped your dog but I forgave it I moved on. And after the injury to my dog's legs you would think the owner would have taken off the price at least a little portion of it when they groomed my dog that day I mean after all they dropped my dog that's how I would have handled it professionally, I would have not even charged the client for the grooming for that day and they didn't even have the decency to do that and at that very moment I didn't want to come back ever again but because of Natalia I did I was never really treated nicely in this particular business but today they kicked me out and left me with two unfinished dogs because I wanted Natalia as my groomer he said I was rude I hate to say he was rude I'm sorry to say. because I requested Natalia and the other groomer heard me poor little girl where she couldn't even hear me and if she did why would she be insulted we all have the right to choose what we want who we want religion and otherwise but I was ridiculed by this assistant because I wanted Natalia as it was stated on the text I've never seen anybody so rude as he in fact he was very crude, rude, and immature. Oh and wears socks, and sandals, in a work place unprofessional and could easily cause another accident. He said well this is the second incident when you came in earlier you were complaining about the price and I said yes the reason I'm complaining is because it's a ridiculous price for two small dogs $190 for a Pomeranian and a maltipoo. BEWARE. And again to make you understand that this company lied to me as I said earlier The same groomer dropped my dog on his legs he will probably never be the same. I noticed that his walking was very bad about a week later it slowly started getting worse I asked the owner if I could take it to the animal hospital he said I waited too long and that I couldn't prove when the injury was established. And as they get older that's when the real troubles with arthritis will be noticed. what happened here as I'm sure a lot of you understand. In fact there's been two incidences where my little dog's legs have hurt him for absolutely no reason so as you can see the The continuous Care of this. It will get worse as he gets older and I do want to tell you that the owner stated that people even drop their babies. That is absolutely what he said. I had two babies and I never dropped them so I'm just wondering? read more