had an appointment for my dog with this company, and after about 15-20 minutes, my dog started getting really anxious and the groomer refused to continue for both her and my dogs safety (which is totally fine!) but then pawgo charged my bank account $37.50 four times, and $32.50 twice for the visit, instead of $32.50 once. i called the office and was told that none of the transactions went through on their side and they weren't sure why my account was showing otherwise because they didn't see it on their end. i ended up calling my bank to stop these duplicate transactions and had to open up a claim to get my money back. thankfully pawgo ended up finally seeing the duplicate transactions and credited me back, but what a nightmare the whole visit was. read more

Tried Pawgo for the first time, today. Ivy was my dogs groomer. He is a 13 yr old yorkie and he looks amazing! Maybe one of his very best hair cuts! Great job! read more

Furious customer!!!! I had them come out to groom my senior cat. The van wasn't very clean and there was hair still in there from another pet. The lady didn't seem happy about me using the coupon I had either. The reason why I'm so pissed off is because I just found out that my cat has ear mites. My INDOOR never outside cat got ear mites right after she was groomed. Now I have to treat all 6 of my cats and it's costing me over $400. So beyond furious and will never use them again read more

I have never written a poor review about a business but feel like it's my obligation. DO NOT USE THIS COMPANY! The groomer showed up an hour late but was still given instructions on how to groom our sweet 10 year old dog as she has sensitive skin. BEFORE grooming was completed, a stranger comes to my door and asks "how do you wanna pay." Come to find out it was a relative of the groomer and she was asking for payment. I said I would be happy to pay but wanted to see our dog. I was informed that she was almost done and "looks great." Unfortunately, I paid. My poor dog was shaved down to the skin; so much so that her skin was visibility irritated and pink. I also paid for full service that included trimming nails, etc. Her nails were never trimmed, teeth were never brushed. After all of this, I reach out to the company and got no where fast, even after sending pictures of both my dogs skin and untrimmed nails. read more

Ravien is amazing with my 3 (rescue) dogs. They love her, especially Charlie who is very skittish and doesn't trust much of anyone. Ravien does a beautiful job, and always arrives with a smile on her face. .I highly recommend her! read more

WISH I HAD READ REVIEWS BEFORE I HAD SCHEDULED. BUT, first time I had a wonderful groomer. My dog is a rescue, 7 year olds and that was his first groom. Jeannie was wonderful, realy wonderful! My dog wasn't affraid of her right from the start. she made friends with him right away. A five star woman. NO STARS FOR THIS TIME. I HAVE TO GIVE ONE STAR HOWEVER. The second time I got Desiree with her bad working, filthy van. Desiree was very unfriendly. The generator wouldn't start. Finally it did and the van filled up with exhaust, just like being in your garage and starting your car to commit suicide. She said just wait outside and the smell would go away. It didn't. The exhaust was still there and my dog didn't want to go in. She roughly took him from my arms and shut the door. When she called to come and get him I went out hopeful even though all the trouble. Desiree was not nice. She wouldn't give me my dog. She told me to go in, pay the bill and bring her the printed recipt. She took the recipt, handed me a wet dog saying he was afraid of the dryer. WHY WASN'T HE AFFRAID WITH JEANNIE? When I got him back to my appartment he was not only wet I saw his nails were not clipped down enough. In only two weeks, the two middle front are about to cross over and the dew claws have almost completed a circle. I had asked for JEANNIE BUT SHE IN A NEW TERRITORY NOW. SHE'S WORKING THE RICH PART OF THE VALLEY ONLY. DON'T WE ALL PAY THE SAME PRICES? That's really nice for Jeannie but since I can't get HER that's it! NEVER AGAIN! read more

I booked an appointment 2 weeks in advance and on the appointment day, they call me to tell me that they needed a generator to do the work . Didn't even bother to ask if there was an outlet, which there was, and has been used by previous groomers. They could've called me before hand to ask but instead they call me on the scheduled date and tell me I had to wait another week. I cancelled, very unprofessional and will never book with this company ever again read more

Connie was great with Buddy and he just loved her. She was so kind and that means a lot. Plus she did a great job...WELL DONE THANKS, Arlene read more

This company is the worst. I got an appointment for my dog then they cancelled 3 days before saying the groomer couldn't work. Rescheduled and the groomer went to the wrong address and then said she wouldn't be able to make it because it would be too late. Rescheduled with her for 2 days later at 6 pm and here at 7 pm I write this review because she hasn't shown up and didn't respond to a text I sent. The worst company ever! read more

My mother needed a groomer for her Yorkie. So I came across Pawgo. I called to schedule an appointment and was told they would have to call me within a few minutes to check which groomer was available. I waited and didn't receive any call so I called back on Monday and was able to get an appointment scheduled. The day of the appointment I was told that the groomer's vehicle broke down and needed to reschedule. Which is fine I understand things happen. Unfortunately the only day they had available was the day my mother had a doctor's appointment. So they found another slot that was available over a month later, May 3rd for a time frame of 1:45-2:55. I was contacted on May 3rd, they would arrive early at 1:30. My mother wasn't expecting them until 1:45. My mother stepped out but was back home at 1:45. I texted the groomer at 1:50 to check where she was. The groomer notified me that she had moved on and couldn't come back because it would throw off her route even tho she was within the window of time scheduled for my mother. She also mentioned that the office will have another groomer sent out. Haven't heard back from them. read more

Very disappointed in this customer service. Had grooming scheduled and they NEVER called me to tell me groomer was sick. I had to text groomer after she was supposed to be here and that was when she told me that she was sick and office was supposed to contact me. The company's response to this mistreatment was to offer to reschedule me for a grooming on Mother's Day. No discount and offers to interrupt Mother's Day. SERIOUSLY??? read more

Galloping Groomer used to be a dependable service that was a pleasure to deal with. That may no longer be the case after its purchase by new owner Pawgo. Today's groomer was 4 1/2hours late apparently because of some sort of equipment problem. Then van that finally arrived also lacked the proper equipment. Total time from initial appointment time to actually getting dog done: 71/2 hours!!!! I don't know whether I will I will use Pawgo again. I can't say to avoid them based on one very bad experience, but I certainly can't recommend them after my most recent experience. read more

Never actually used the service. They showed up pretty much on time but as soon as they saw my dog theytoldme it would be an additional $40 from the quote becuse her hair is long and will take extra work. Isn't that the point of a groom, to cut down lomg hair. Not veryone gets a groom y 2 months. Anyway I sent them away and then found Captain leash. MeMe is awesome and only charged me $75 for the same service pawgo wanted $128 for. Pawgo may do a good job but they didn't wstick to the quoted price (78-88) not even close read more

I have been using Pawgo Galloping Groomer for over 10 years. This last year my appointment was changed on 4 different occasions without notifying me. I found out when I received a text a few days prior to my appointment. When I called the office, they said that they were converting to a new system and they didn't know how it got changed. This has been happening for a year now. It happened yesterday and I am now looking for a new mobile groomer. read more

I submitted a request online and received an email advising someone would be contacting me to confirm my appointment. The email stated that it may take longer on weekends, but someone would be contacting me for sure. Not only did I not receive a call from anyone, but when I tried calling them, the phone just rang and no one picked up. They may be great, but as far as their follow up and customer service goes, it is not the best. They definitely need to make this a more effortless experience. I ended up having to book with another company since no one cared enough to contact me. read more

I requested an appt for this past Friday online, I received a callback from Veronica and she let me know Friday was booked but her next availability was the next day Saturday dec 8 at 1:30pm. Saturday wasn't ideal with a 1 and 2 year old (who ended up getting sick with the flu), a travelinghisband who is only home on weekends, and I had a dentist appt at 2... but hey the dogs needed primped, and I wasn't about to tell her my whole life story. Saturday came, 1:30 came, 1:45 I left for my dentist appt and husband waited for dog groomer. 2pm with still no show both hm and I started calling the phone number Veronica previously called us on. We both left voice messages. My husband kept looking out the garage to see if groomer had shown up so the dogs wouldn't bark and wake the sick sleeping babies, for 3 straight hours! I got home from dentist at 4:45, no groomer, no phone calls... nothing! It's now Monday at 11am and still no return phone call or explanation. And they're open 7 days a week hmmmm.... Bad business! read more

This was our first time trying a mobile groomer for our two cats. Overall, I would use them again. We had Courtney who was friendly and attentive to each of our cats different personalities. The one thing that I would suggest to the owners of GG would be to get some a/c in your vans for your groomers. I know that there was air in the back for the grooming area, but it's 109 degrees outside and the poor girl didn't have any air conditioning driving throughout the valley all day long. Courtney did a fantastic job and we will definitely request her again. read more

Thank you Yelp. Thank you Tamara. Another fantastic example of Yelp working its Yelp magic. I had been unable to locate our usual mobile dog grooming service. Just disappeared off the face of the earth. Probably went to Pluto...Pluto? Get it? The dog, the planet, oh, never mind. Then I read Tamara's review of Galloping Groomer. Mind you, my adorable and gifted Emilie was in true need of a wash and wax. She went from "Best in Show" to "Mangy Ho". Poor thing. Enter Galloping Groomer. Right to your front door. They whisked Emilie out to the mobile spa and she never knew the wiser. Sweet thing, cute but not so smart, thought she was going for a poop sniffing walk. Anyway. Friendly. Professional. And really, most importantly, I know this will sound cheesey, but loving. Our groomer LOVES dogs and it shows. So thank you Tamara. Thank you Yelp. Thank you God...oh, wait, I'm not on a televised award show. Emilie is now cuter than ever and smells of lilacs and vanilla instead of well, Alpo breath and dog sweat. read more

After years of worrying about our pup being stuck in a crate at the groomers, we finally decided to try a mobile groomer whose entire attention would be on our girl. Linda from Galloping Groomers was the perfect solution! She was extremely loving to our dog and groomed her exactly the way we like...the process really could not have been easier or more positive! I highly recommend this reliable company. We won't be going anywhere else for future grooming appointments! read more

Outstanding service and attention! Rita has been grooming our long-haired orange tabby now for over two years. She is fantastic with animals, always shows up right on time, and her grooming technique is perfect. Our cat gets very nervous and she knows how to deal with him. This business grooms both cats and dogs, they offer front door service (grooming supplies are in the van) so you don't have to leave your home or subject your nervous pet to a car ride. I highly recommend this detail- and customer-oriented company. read more

I write this on the eve of having to put my dog, Maisy down. She was groomed a year ago by Thai. My daughter heard Maisy yelping and crying inside the house while she was getting groomed in the van. When Thai brought my dog in she told me it was fine, but she didnt like the dryer. I assumed that's why she was crying. It didnt take long for me to realize Maisy was limping on her front leg. It was completely pulled out of socket and neither the vet or the chiropractor could fix her leg. I called trying to reach them but my calls were never returned. To this day I do not know what happened in that van but whatever it was my dog has been in so much pain since then that tomorrow I have to put her to sleep. I would strongly caution you on using this groomer. read more

This is the most disgusting mobile pet grooming company in the valley. The groomers are all nice but the equipment is old, gross and I would not wash my own hands inside any of them. They are the last stop if your pet has been refused everywhere else. They will groom any dog in any health status even dogs that want to bite your hand off. Save your money and go to a reputable pet grooming salon where they are clean. All of those vans are breeding grounds for all kinds of fungus and bacteria. read more

I decided to try Galloping Groomers because they have been in business for such a long time and they must be good. Well, I was extremely disappointed and not only did they give my Bichon razor burns on her belly but the cut was not even. She looked terrible. I paid and gave a decent tip but I will not use this company again!! read more

I have been using Galloping Groomer for close to 10 years. I have liked all of there groomers, and never had a problem. I have 2 Golden Retrievers, and I have always had a great experience. read more

My cat got a respiratory infection after being groomed in the service van. I took him to the vet and had to shell out an additional $150 for treatment. I can't help but question how sanitary the equipment was used on my poor feline. read more

I called them based on Yelp's reviews and was not disappointed. The price was fair and the service was very good. Irene, the groomer, was gentle and good with my large, elderly dog that I had qualms about trying to get in and out of my van after an accident doing so. Irene totally understood and did great with Poky. She was not able to bathe her because they have a limit on poundage and Poky was about 35 lbs. over! But she did great on her nails and ears and it was well worth the $41.00 to NOT go through the stress of hauling her to Petco again! Thanks GG, and thanks Irene, will be calling you again! read more

I've tried several mobile pet groomers....this one is the best! Your pets will love them....go to http://gallopinggroomer.com You won't regret it! read more

I used Pawgo for the first time and had Jace as my groomer. Jace was incredibly professional and was so focused on performing the best service. My dog can be a bit timid and nervous around new people and takes time to warm up. Jace did very very well with him! I love the ease of booking AND the customer service doesn't end at the grooming. We had another phone call afterwards to confirm that the service met my expectations. Love that this company is so focused on customer satisfaction. I will absolutely book again! read more

Our first grooming for Mocha (our dorkie) and Linda arrived out our home. Linda was very pleasant and attentive to Mocha. She listened and did a great job with him. He was very excited since it was a first with a groomer and she did well calming him down. We highly recommend this groomer and company. read more

My dogs are a little difficult to take out in public, so having them come to my house is a huge convenience. Very professional, on time, reasonably priced and Linda was great with my dogs. read more

Having waited all day (06/12/18) for the owner and/or office staff of PAWGO to call me with an apology; and having received no such call, I will go ahead with my posting. I am sorry that I have to be the thorn amongst a rose bouquet regards PAWGO. And indeed, my experience may be the "one off" example. My concern is the seeming attitude of the owner and lack of respect for some customers. Not one word of my complaint has to do with the groomers who work very hard with all sorts of customers to provide a well groomed and happy animal and satisfied pet owner. And very often these groomers must perform these services in poorly equipped vans. I scheduled an appointment a couple weeks ago,with------- (in the office) to have PAWGO, a "mobile" grooming service groom my dog. I specifically requested ----- because of the reviews on line. I scheduled my business appointments for the day around a three hour window for PAWGO. The day before the scheduled appointment I received a text message from PAWGO wanting me to confirm the appointment for the next day. I confirmed and called them to discuss some issues covered during the initial scheduling call. ------ was not able to answer the questions, but told me that she would have ----- call me that afternoon. At 8PM, ----- had still not called. I sent a text to----- asking when when ------- was going to call. She never did. The next day ------ called saying ----- never told her about needing to call me until late the night before (after she received my text). ---- asked me "what was going on?" Seems -----not only forgot to tell ----- to call me, but told her nothing about why she needed to call me. Well, "what was going on" was quite simple.------ told me that the van ---- uses for "mobile grooming" has no self contained power (generator) on board. Thus the van that ------- uses as well as several other vans that PAWGO operates must receive power from the home of the customer. In other words, PAWGO management fully expected me to allow the PAWGO van to pull into my driveway and plug into my home power to run the air conditioner, the hair dryer, the clippers, the fans etc.....in the van. I assure the reader that running those items, especially the air conditioner and blower/dryers consumes an enormous amount of power. Let me recap.......the PAWGO business model is to save PAWGO overhead by not equipping all their vans with power. Some yes, but not all. Thus, they will require some customers on arrival to use their residential home power. Seems like a fairly innocuous request until one considers that allowing PAWGO to use your home power during the middle of the summer while your house is using full cooling power at the same will elevate your APS demand usage numbers off the map and propel your next utility bill to heights you may have never seen before or cause an upward adjustment if you are on the equal pay budget plan. APS spends thousands of dollars urging customers to conserve power and not use power hungry appliances in the home at the same time. In fact, their time advantage plan actually penalizes homeowners who operate multiple energy hogging devices at one time. And now PAWGO wants you and I to allow them to do exactly what should not be done. I refused. -------, unfortunately was caught in a difficult spot as my rejection of this misrepresentation of a "mobile grooming" service was not the first time she had heard the complaint. PAWGO expected me to pay them about $80.00 +/- for a full service call, plus a $20.00 tip +/- and allow them to use my power to cool their van and operate their equipment. They did not care that I would pay an increased cost per KW hour the rest of the billing period only to accommodate their cost saving business practices I asked ------- to pass along my dissatisfaction to both ------ and to the owner of PAWGO. And for her to tell, them that I expected a call from one or both with an apology as my professional calendar for the day was completely ruined.............I did not receive a call from either. PAWGO (in my experience) is not a "mobile" service unless I provided the power. A simple question for management........Why are your charges the same for a customer who has a groomer with a powered van the same as the customer who has to pay an additional penalty fee to APS so their groomers can use the customers APS service for power???? I would suggest ownership respond to this posting with an explanation of past practices, justification for the use of the homeowner's power source as well as an assurance of abolishment of the practice going forward. For customers, I would suggest you request a groomer who is truly mobile with a generator equipped grooming van unless you have no concern for elevated power bills. In full disclosure, ----- offered me the chance to reschedule with another groomer with a powered van. I declined as I had already wasted enough time with PAWGO. There are other groomers. read more

My Havanese just had her grooming session. We had a groomer named Irene and she did a fabulous job! Irene was knowledgeable, experienced and a sweet lady! She gave me some great care tips for my dog. I will do this on a regular basis! read more

Didn't show after sending a text to confirm appointment. Took 2 text messages to get a response that they weren't coming. Found someone else that can get me in quicker than rescheduling with them read more

Awesome and convenient. Easy to book and the groomer was here right on time. So nice to be able to walk our dogs outside and get them back right away instead of dropping them off at a busy grooming salon. Will definitely use again!! read more

I have been a customer for the past 15 years or so. I have never been dis-satisfied with my dogs hair cut. If they are late, they always call me and let me know. I really loved Irene but all the groomers are great. They treat my dogs like their own and the cost is reasonable. I never have to worry about my dog sitting in a kennel all day long either. read more

GG came recommended from Nextdoor.com. Eddie did a horrible job on my two dogs. He was in a hurry didn't clip toe nails, hair on feet, hair out of ears, hair was uneven. I asked him to please slow down but he obviously didn't care. I understand it is hot but this is his job and I'm a paying customer. It was a waste of money and Eddie should look for another job. read more

Have used galloping groomer three times always with perfect results. They show up on time, best haircut my dog has ever had, friendly, average price for grooming. Raven is our groomer and she is super. read more

I have used Galloping groomers for a year now and they always groom my dog the way I request. Friendly and a love for dogs, you can tell they love what they do. My MiMi always looks so cute when she is finished. read more

Wow, where to begin? Linda came to our home and groomed our 12 yr old border collie who has never been professionally groomed. She was greeted by my daughter as I was tending to a family member in the hospital. Our dog doesn't have the best manners, she doesn't like the vet, barks at strangers and hasn't been around alot of people. But she was an absolute mess, and I needed help this time. Linda, according to my daughter, was pleasant and calm with our dog, very professional and showed care and compassion for our family pet. Linda came and took her, a matted tangled mess, and brought back a happy spirited clean brushed out and beautiful dog. Our dog was visibly HAPPY. I had spent 3 months 12 hrs a day, 7 days a week, with our family member as I was his caregiver, and we knew we were on the losing end. I apologize Linda, because I messed up and didn't instruct my daughter to tip you. You did an amazing job and we are grateful. Our dog is now ready to see Linda again but our family is dealing with Dad's loss. I will be calling Linda again and will be sure to tip her for BOTH visits. read more

I've used Galloping Groomer twice before. The first time was great, although the groomer was late. The second time, the groomer was late, and while the husky looked great, my cocker spaniel/lab mix was so-so. She shaved the dog, citing that she had too matted a coat to groom. That's fine - turns out my dog likes being shaved. Still, behind her ears was still matted, and her paws hadn't been trimmed. Also, neither dog was rinsed thoroughly enough, and scratched for days until I rinsed them again. This time, I called and got an appointment 3 weeks in advance. This morning, an hour before the service, I got a call saying the groomer couldn't make it, and the next available appointment was another 3-4 weeks out! Now at the last minute, I need to try to find someone else. Very frustrating. I won't be using them again. read more