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Paul Miller BMW

2.8 (158 reviews)
Closed 9:00 am - 7:00 pm

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WARNING: Kenneth Walters - "Get the F@$k out of my office." (Read on for the full story.) When I think of the lowest level of customer service I've ever experienced, one name immediately comes to mind: Kenneth Walters. I don't usually write reviews, but when I do, it's because someone has either gone above and beyond -- or, as in this case, because I've been blatantly lied to and taken advantage of. Against my better judgment, I recently purchased a BMW i4. Incredible car -- no complaints there. Unfortunately, this review isn't about the car itself. It's about the service department and one individual in particular. I understand that salespeople often stretch the truth to make a deal, but what I experienced went far beyond that. Here's what happened: I was planning to sell my 2017 BMW 330i GT xDrive, which had an issue where the radio kept resetting every five minutes. I suspected it was a hardware problem, but I brought the car in so they could run diagnostics. They said they'd determine whether the head unit needed replacement or if it simply needed a software update. A bit later, Ken called to tell me it would cost $250 to update the software. I agreed. He mentioned there was only a "50/50 chance" that it would fix the problem, but I figured a proper update was worth trying. That's when things went downhill. When I arrived to pick up my car, Ken told me the system was "fully updated." Then, out of nowhere, there was an additional $250 added to my bill -- and, unsurprisingly, the issue wasn't fixed. When I asked where the extra charge came from, he gave me a vague, rehearsed explanation that didn't make sense. I paid the bill and left, but the whole thing didn't sit right with me. A few hours later, I checked the system myself and found the firmware version was F020-17-03-509 -- which dates back to March 2017, the same date the car was originally purchased. In other words, nothing had been updated. (Yes -- a complete scam.) I drove back to BMW to confront him, showed proof that no update had been performed, and requested a full refund. Ken agreed to refund $250 but insisted on keeping a "labor charge." I told him he had two options: either refund the full amount for doing absolutely nothing, or I'd dispute the charge with American Express and post an honest public review. So, Kenneth, here it is -- the honest review I promised. He then presented me with some bogus paperwork showing a fake firmware version that was never installed on my car. As if that wasn't insulting enough, he tried to sell me a new head unit for $3,000, claiming he'd "apply the remaining balance" toward it. Unbelievable. And then -- not even two minutes later -- he looked me straight in the eye and said, "Get the F@$k out of my office." BMW, I genuinely hope you see this and take it seriously. If this is how customers with small issues are treated, I can only imagine how much worse it must be for those with major ones. You've lost my trust and my business -- and I hope this review makes others think twice before dealing with people like Kenneth Walters. Kindness always prevails.

2023 X6
Lad B.

November 28, 2022 A fantastic easy and stress free buying experience. From the moment I entered the showroom, I was immediately greeted by the receptionist Rebecca who took my name and invited me to look around. My Client Advisor Matthew Wood was very accommodating. He gave me a thorough introduction to the X6 features followed by a spirited test drive. I was now sold on BMW. Matt explained in detail the ordering process and the tracking my build feature on the BMW website. The delivery was right on time. Four weeks from order placement to delivery. On delivery day, Product Specialist Alan Lee patiently explained and went over every feature. He took his time and I never felt at all rushed. I then was introduced to the Business Manager Rob DiDomenico to finalize my purchase. Rob completed all the paperwork in a timely manner. Thank you Matt, Alan and Rob for such a sterling service. I would highly recommend PAUL MILLER BMW

Fabric torn front to back both sides

I took my car there for a new battery and they damaged my sunroof and wanted me to pay $3500 to fix it and then told me it was running rough and needs a fuel pump another $3500. I ran fine when I took it there and now I'm arranging to have it towed elsewhere and all I wanted was a battery replaced!!!! Wow now I just got a computer generated response from Joe the Service Manager that said he would like to discuss this in detail. He is the person that told me they were not going to repair the damage they did. I requested a face to face meeting with Fernando, Joe's boss and GM of the dealership! He said he would set that up and never did. 2 weeks later I was able to do it myself. The car has been there for 3 months now. I tried to pick it up but BWM tech said "I wouldn't drive it. " I have dates and times for 3 months worth of text messages, voice mails and emails to back up my complaint. 11/12 @ 1:27 pm. Called Joe Massari in response to Paul Miller's computer generated response to my review. Left voicemail for him to call me back if he would like to discuss the situation.6:10 pm. Just got another computer generated response from Joe Massari. Obviously didn't check his messages or read this above. Call me Joe. Been home all day.

Nobody wants a hassle-filled car-buying experience. I wanted to let everyone know that shopping and buying an automobile at Paul Miller BMW located in Wayne, NJ is the place to go. We purchased a 2025 BMW X3. From our initial interaction with Jay Shah, our sales rep, we knew we were in for a different buying experience. There was no pressure just a need to provide as much information as necessary in helping us select the proper model, color, and options. Jay was extremely helpful in all those areas making our experience both professional and educational. Jay went over and above our expectations. I highly recommend Paul Miller BMW if you want to buy a car with an "invitation" experience rather than a pressurized approach. The atmosphere here is exceptionally clean and inviting. They make you feel at home as they work hard to put you in your dream car. The process didn't end there. The purchasing manager, Mike Medwin, handled the financing process flawlessly providing as much information on purchasing options as needed. Mike was extremely helpful in addressing future options like Multi-Coverage Protection and Vehicle Service contracts. These options were explained making sure we fully understood the protection offered. This information allowed us to select a warranty for our vehicle's future needs. A job well done. Finally, Matt Capomagi, technical representative, provide an in-depth hands-on education on our vehicle. In today's digital age this is required by a well-trained person and Matt was our guy. This was beneficial to get a hands on look and feel to our vehicle. He was patient and informative setting up our personal profile and iPhone with ease. Knowledgeable and courteous, Great job Matt If you are looking for a car, any car, before you purchase or lease visit Paul Miller BMW in Wayne, NJ. You will not de disappointed.

I rarely write negative reviews, however, I feel that it is important to share when a company is going out of its way to take advantage of people so egregiously. My parents purchased four luxury cars from this dealership in two years. The last vehicle does not perform as it should, which isn't the dealership's fault. However, when it was taken in for one of its many issues, the AC not working, they contacted my mother to tell her that the car needed new tires. It was relayed to her that it was a safety concern. She told them to go ahead and replace the tires because she trusted that they were telling her the truth. I happened to be with her to pick up the car, and asked how many miles were on the tires. I learned it had 10k. The service manager insisted that this is normal and that if she didn't want new tires, she shouldn't have given the approval to replace them. Adding insult to injury, the car was returned to us with copious amounts of glue on all four of the new tires, glue smeared on the interior of the vehicle and on the windshield, damaged rims, and I had to get to a gas station directly because I had 4 miles (which dropped down to 3 while I was adjusting my seat) left on the vehicle before it ran out of gas. The AC still doesn't work after they said they fixed it. Not only does Paul Miller NOT put any value in customer loyalty, I equate their practices to those of a shyster. Do yourself a huge favor and find a reputable BMW dealership. This isn't it.

My new 2024 i430 (Brooklyn grey)

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11 years ago

Scott at service and Alex Morello in sales have provided me with great service and my 6 was clean as a bell when I picked her up yesterday.

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11 years ago

Friendly and fast service. I do wish they could fix the IPhone connectively thing, but it was not their fault.

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13 years ago

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10 years ago

Smooth purchase experience - price is very competitive and Paul is quite knowledgeable and kind.

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10 years ago

Fantastic service. Fantastic customer lounge - specialty coffees and snacks. First Class all the way.

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11 years ago

Paul Miller BMW is a terrific dealer. The service department is exceptional--excellent care for my car and for me!

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11 years ago

I used their body shop and the services were very good expect it took so long to fix my car.

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Ask the Community - Paul Miller BMW

Review Highlights - Paul Miller BMW

Robert Didomenico did the paperwork and made the process quick and easy while not throwing things at us we didnt need.

Mentioned in 8 reviews

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Enterprise Car Sales

Enterprise Car Sales

(40 reviews)

Overall, I was pleased with my experience purchasing a 2023 Jeep Renegade Trailhawk from the…read moreEnterprise Wayne, NJ location. Jarred was great to work with and made this a simple and painless process. I took the car to my mechanic; he said the car was in great condition and saw no issues, so that was a relief. The only reason I am not leaving 5 stars as I was disappointed that they only provided me with one key fob. To obtain another one it landed up costing me around $500. When I asked where the other key fob was, I was told none of the cars come with this. Yet I was conveniently handed a business card of someone who could provide one. Kind of felt suspicious to me that they were holding onto the second key fob. Then maybe working with this guy to sell and program that key fob back to customers who just bought a car from them! Not saying this is happening, but I just don't understand after spending all that money, where is the second key fob? The car also had a really odd, shaped plastic front license plate bracket, in that was not the same height as a US spec license plate. I took it off and it was stamped "Nissan" on the back, so it was not for a Renegade, let alone even a Jeep! I had to spend $50 for one to properly fit the bumper and plate. When I picked up the plates, I mentioned this to Genesis. She told me to email her a screenshot of the purchase and would look into reimbursing me for this. I have not received a response yet. Again, minus the key fob and license plate bracket, overall, I am happy with my purchase. I would recommend Enterprise and this location to others and consider buying another car in the future if I am in the market for something else.

My purchase for a $47,000 truck I had expected to be a pleasurable & honest experience with…read moreEnterprise. But unfortunately it has not. Jay promised me numerous times that "Everything is perfect." It was checked & gone over down south before delivery & we checked everything here in NJ." Unfortunately my believing him was a big mistake on my part. Glass roof panels had multiple strips of sap that looked like scratches in the glass, so the truck wasn't cleaned. I got home to find a brake light out. So again, it was not checked. The washers weren't working as the fluid had froze. When they did work the left side wasn't working due to a pinched line. Noise in left front tire rubbing on inner fender, no road test? Few weeks later the sun visor fell out of the roof. My warranty from you was useless as Dover Dodge charged me about $375. Shimmy in wheel began a few months later, cost me $70 for tire rotation as I had to to return again to Sparta Tire for balancing. When I finally took it on the highway a few weeks later the vibration was worse. I returned to Sparta Tire to find out a tire had a belt coming loose causing severe shaking above 60 so it went back to the rear of the truck. I also need to remind you there are two different treads & different manufacturers on the truck. I never in my life after being a Ford mechanic for 17 years has ever heard of mixing tires, therefore I returned to Paul. BTW no one called to tell me my plates were in, I was driving with expired reg. When I stopped in for plates which I put on myself in the parking lot, thank you very much I told Jay about the brake light out. He told me to "Go down the street to an auto store." Now I want the tires to match so I want the bad tire replaced along with the other two that only have 4/32" - 3/32" left so they are worn. I don't think that's unfair - my concern is safety & two different treads are not. I have receipts & documentation for everything. Two tires are 3/32" & treads don't match two other tires. Why would you sell a truck with different treads? Obviously they don't care about safety. I don't think safety or honesty are a concern with Enterprise. I recommend no one to deal with dishonest sales people & never EVER believe them when they tell you all is good & 100%. Videos & pictures to be added. I was supposed to get a call back which of course never happened. Time to contact BBB & Channel 7 News.

CarMax

CarMax

(30 reviews)

My car was recently totaled, and I was determined to find the same Mazda Premium trim with all the…read morehigh-end safety features that my old car had. Now I'd rather have my dentist drill and pull my teeth without numbing than deal with a traditional dealership again. Between the financing, insurance add-ons, and hidden fees, the whole process has always felt like torture and a scam. So I decided to try CarMax because of their no-haggle pricing, and they can ship a car from another state to your local store (for a fee), if the car you want is in another state. You can also get pre-approved, review all costs upfront, and even choose an extended warranty. Plus, if you're not happy, you can return the car for a full refund. I found exactly what I wanted and had it shipped to my local CarMax. Once it arrived, I went in for a test drive. I didn't even need the full 24-hour test period--they offered. My CarMax representative, Jordan, joined me for the drive, and within about 20 minutes, I was ready to buy. Jordan even gave me a ride to the bank to get a cashier's check, saving me an extra trip. From the moment I walked in, the entire process took less than two hours, and I drove home in what was like a brand-new car, a 2025 Mazda Turbo Premium Plus with only 13 miles on it. The last time I bought from a traditional dealership, I was stuck there for over four hours. The CarMax experience was the complete opposite--fast, transparent, and stress-free.

Ended buying 2 cars through David Mann, Josh helped with finalizing both…read more Great place, easy, DIRECT! They dont play numbers, they are kind, courteous, and easy. My son will be driving in a year, I am coming back to David Mann and Josh, without question.

Lincoln of Wayne

Lincoln of Wayne

(76 reviews)

I bought used Aviator PHEV. My review is 5 stars, but it…read morewasn't flawless and it will be divided into a few sections. Dealership environment - 100 %. Beautiful and fully correspond with Lincoln brand. Car - 80 %. There is a reason for the lowest assessment. The car was beautiful at first sight, and everything worked, but I found out that it had broken windshield. And here the issue started. I live in VA (cca 250miles from the dealership) and the windshield must have been replaced. Jonathan, the salesman found a repair shop in VA where the windshield should have been replaced for free. Eventually it didn't happen and I had to visit the Wayne dealership again for the windshield replacement. This resulted in 500 miles in the car, one extra day out of my office and rescheduling all my meetings that day. The car assessment would be 100% without this trouble. The question is how the presale inspection was done... Personnel - 95 %. Friendly and professional. Sometimes, the answers to my questions took longer than I expected. But I am not native US citizen so my question could have been unusual. Not having the issue with the windshield there would be nothing to worry about. But life is not flawless and mistakes can happen. Overall, the experience of buying car in Lincoln of Wayne was great and I can recommend this dealership. Lukas

1 Star - Long-time customer completely disappointed…read more I have been a customer of Lincoln of Wayne since 2013 and purchased two vehicles from this dealership. For years, all services and repairs were done here and I was satisfied--until the purchase of my second car and the dealership's move to the new building. Since then, the quality of service and customer care has declined dramatically. The main reason for this review is my repeated experience working with Melanie, who acted as the service advisor. Unfortunately, these interactions were the final reason I will never service my vehicle here again and will not recommend this dealer to anyone. Three months ago, I brought one of my cars in for a serious issue. Due to Melanie's failure to communicate properly with the mechanic, my car sat for weeks. She forgot to give approval for a test drive needed to properly diagnose the computer data. Despite numerous calls and messages asking for updates, I was often ignored. I was repeatedly told she would "check with the mechanic and get back to me shortly," which almost never happened. No loaner vehicle was ever offered. When I asked, I was told one might be available in two weeks. Eventually, the car was returned unrepaired. The dealership admitted they could not determine the issue and suggested randomly replacing parts, starting with a $1,200 repair. This was especially concerning because the car was stalling while driving, creating a serious safety hazard. I had the vehicle towed to an independent mechanic, who fixed the problem in one day for $240 (parts and labor). The car runs perfectly now. The second incident involved a scheduled oil change and brake service. I booked the appointment a month in advance and specifically requested a larger loaner vehicle, as I needed to transport five people with luggage to the airport. Melanie assured me that, at minimum, I would receive a vehicle comparable in size to mine. Despite confirming this multiple times (via phone and text), I arrived to find that only the smallest model available was offered. When I questioned this, Melanie claimed she "never promised" a larger vehicle--despite written messages proving otherwise. To make matters worse, a separate phone call to confirm details resulted in a 20-minute hold, followed by an extremely rude response and the phone being hung up on me. At that point, I canceled the service entirely. I have never felt so repeatedly disrespected, misled, and made to feel foolish--especially when I have all communication saved in writing. Lincoln of Wayne has officially lost a loyal, long-term customer due to poor service, poor communication, and a complete lack of accountability.

Autobahn Speed

Autobahn Speed

(2 reviews)

i thought these guys were ok till the evil came out. They did front end work and didn't bother to…read moredo a wheel alignment. The car was dangerously all over the road and pulling severely to the left in the direction of a head on collision. I bought it back. They kept it 2 weeks and returned it without doing anything They have an unscrupulous partner on change bridge road, Montville They said they did it $300 for a wheel alignment 3 times the going rate. Im in the process of filing a fraud complaint with the Morris county prosecutor.

i financed a car at their Waretown location. They falsely advertise the car as having working…read moreair-conditioning, which it did not. George was very rude to me. Once I signed the papers he neglected to get the down payment and was texting me 11 PM at night. i was nice enough to meet him on a Sunday to give it to him even tho I had a paper saying I paid him. He neglected to have the correct information put down on my policy when he talked to my insurance agent and was texting me early on Monday morning telling me that he had to get the paperwork done for the bank in two hours or they were going to cancel my loan. When I bought the car there to get the horn fixed which I was told was working, which it was not. I tried to show George the paperwork stating about the air-conditioning and what was wrong with it that it was leaking. He showed no interest and refused to look at it on three separate times, and actually walked away from me. Even though he told me when we were going over everything at the dealership that if anything else was wrong to bring it to them and they would fix it. Now they are refusing! I found out my car that I purchased was vandalized prior to me buying it that's why there was glass everywhere that they neglected to clean up hidden in the seats and under the mats. Buyer beware! sure if you wanna be lied to and treated like crap go there otherwise I would strongly suggest to stay away horrible, horrible experience.

Crestmont Toyota

Crestmont Toyota

(133 reviews)

Had an amazing experience at Crestmont right after the New Year. Made an appointment with John…read moreOrtiz and he was very easy to work with. Both John and his sales manager didn't make me feel pressured into a bad deal and were very easy to negotiate with. They understood I had done my research on the truck beforehand and treated me with respect. Since they were able to come down on the price of the Tacoma I wanted, I felt comfortable adding an extended bumper to bumper warranty on top of it being Certified gold. I ultimately came out with the truck I wanted below the cost I thought I would have to pay. I was in and out within 3 hours and would definitely recommend Crestmont Toyota to others looking to get a Toyota!

On May 19th, 2026, I brought my 2024 Toyota Tundra (mileage approximately 67K miles) in for a…read moreroutine oil change, which took approximately 2.5 hours to complete. Upon return of my vehicle, I immediately discovered that the air conditioning system was no longer functioning properly. Despite my concerns, the service department including the Service Representative Eric insisted that no issues were caused during the visit. However, on May 20, I was informed that the front air outlet control servo motor allegedly needed replacement, with an estimated cost of approximately $2,600 for the part and $2,500 for labor. My truck was also returned with the "Maintenance Required" still visible on the dashboard. Then on May 20th, it was returned a second time with the remote start no longer working. Given that the air conditioning system was functioning properly prior to the service appointment, I have formally filed a complaint directly with Toyota. Toyota/Dealership is willing to cover the part but they are stating I have to pay for the labor cost of over $2500 and they are only willing to discount it to $2000. I should not be expected to cover the cost of the repair since they damaged it. Additionally, during my time at the dealership, I observed multiple instances in which customers were presented with costly additional repairs and issues identified during their routine service visits, which raised concerns regarding the dealership's service team.

Suzuki of Wayne

Suzuki of Wayne

(2 reviews)

This Suzuki car dealership has really great service when they are trying to sell you a vehicle. I…read morepurchased my original Suzuki SX4 from here and it was somewhat pain free apart from them having to run my credit a few times to determine the lowest down payment I would have to put down for 0% financing for 5 years. Not really good for the credit score. It was also not cool when the car they had reserved for me ended up being sold and I had to wait a few more days to pick up my car with a friend giving me lifts. The fun came later on when I tried a few times to by parts. Apparently they make you pay first and order later. This is despite you have already dropped a few grand on a car and they should have your details on file. This becomes more interesting when their parts department is only open during normal working hours when other working people are not able to visit, those people that have money because they work. At least they were nice to broker the transaction via the sales department. This means you still have to come in and pay the 20 dollars before they order it. This all because they wont take credit card info via their website or by phone. The other option they give you is fax, because most of us still have landlines and modems. What a pain in the rear. Due to my frustrations I just service my car myself and get parts via the internet whenever I can despite the extra shipping costs. However, sometime you just cant get parts online :(

This place is just OK. Not great, but not bad either. I would give it 2.5 stars if yelp allowed. It…read moretook about six months to get appt here for recalls on my vehicle. No one answered my several voicemail's or even acknowledged that I had been calling to get an appt. So there's that.... When I got there, I didn't realize that you were supposed to pull up to the garage door and it will open... The guy in the service center spoke to me like I was retarded because of that but whatever... Maybe they should have a sign indicating to pull up to the garage door for service or let people know about this request prior to their appt. In addition, I had to go back for them to perform my last recall on my vehicle (two days later - not so bad). I got a call from Suzuki on that morning to bring in my car. When I brought my car in the guy asked me if he was even expecting me today... Why did you call me to bring in my car if you weren't expecting me? A little miscommunication I presume? Also, the staff just kind of stared at me when I pulled up. They didn't help me at all or tell me I could leave or that I had to sign papers... They just stared... Over all this place isn't bad but the staff is very weird in my opinion (since I've been working in customer service for over 5 years now) and they do not know how to communicate with the public. I felt very awkward bringing my car here. How about actually trying to help people instead of staring at them or expecting them to know everything???.... you'll be surprised at what everyone will be able to accomplish.

Open Road Acura of Wayne

Open Road Acura of Wayne

(107 reviews)

Visited Open Road Acura for an inquiry into leasing the 2025 Acura Integra. Initially we were going…read moreto go with a base model for pricing. After negotiations and mostly proactive work from their end, Deena, David Marcus, and team were excellent and very transparent in the process. You couldn't ask for a better dealership experience and getting straight to the point without the bullsheet that dealers are known for. David was amazing and completely transparent which is refreshing from the dealership experience. There was some haggling for negotiations but minimal in comparison to the typical process. He even elevated the experience by getting us a very good deal on the 2025 Acura Integra A Spec with a beautiful Performance Red Pearl exterior and ebony interior vs. the initial choice we were looking at of a Base model. We were trying to sell my mom in a better car in terms of reliability, safety, and options than the risks that come with a pre-owned luxury convertible...mission completed! This is the team you want a dealership experience with. Dealership...cut the bullsheet out! Business can still be had from your ends with a good dealership experience from the customer end. David Marcus and Open Road Acura is one to go to!

I took my TLX in for a routine oil change. After a few days I noticed some strange noises when the…read morecar is idling. I decided to check the oil level and it was grossly overfilled. I have a 2.4 liter engine and they seem to have filled it with the amount needed for a 3.5 liter. The oil level was at least an inch and a half over the max fill level. I usually do my own oil changes at home because I don't trust the grease monkeys even at dealerships. This confirmed to me again why I should keep doing them myself. This had happened to me on my other RDX at a different dealer. I hope this is not a way for them to have the engine fail and have us bring the car back for more work. Over filled oil can be catastrophic to these very sensitive engines. If this was just a mistake, how can it be. They have pre sized containers for the different engine sizes. How could a tech pickup a container for a V6 engine for my 4cyl?!?!? What a bonehead move. I will be doing my oil changes at home going forward. Can't trust anyone anymore. If this was done on purpose looking for future service in my car, this is evil. So Acura makes very reliable non turbo engines so they don't have enough work. So they try to sabotage to get more work. SMH.

Paul Miller BMW - car_dealers - Updated May 2026

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