A great company they came out did amazing service when they were done with the work, Paul Anthony from Paul Davis Company made sure that everything was done correctly and also make sure they cleaned up everything after the was done and sure they put all my pictures and mirrors back on the walls also Furniture was back in order as well! read more

To: Texas Department of Licensing and Regulation Mold Assessors and Remediators Program P.O. Box 12157 Austin, Texas 78711 Complainant: GIGI l Date of Loss: March 14, 2026 Company: Hillier Restoration, LLC d/b/a Paul Davis Restoration of Greater Houston Reported License Numbers: RCO1356 and/or RCO1381 Subject: Complaint Concerning Substandard Water-Mitigation and Mold-Related Practices I am submitting this formal complaint concerning the services provided at my home by Hillier Restoration, LLC, doing business publicly as Paul Davis Restoration of Greater Houston ("Paul Davis"). Paul Davis presented itself to me and operated at my property under the Paul Davis name. I later learned that Hillier Restoration, LLC appears to be the legal entity operating the Greater Houston franchise. I request that TDLR investigate the company, the individuals who performed or supervised the work, the applicable licensing records, and whether the work complied with Texas mold-remediation requirements and accepted professional standards. My accidental water-loss event occurred on March 14, 2026, when water discharged from my hot-water heater and affected multiple areas of my home. Paul Davis began mitigation activities on approximately March 16, 2026. Additional demolition and mitigation activities occurred between approximately April 2 and April 7, 2026. Paul Davis installed approximately thirty air movers and three dehumidifiers, which operated inside my home for an extended period. Despite the substantial amount of equipment used, moisture allegedly remained at excessively high levels. Readings reportedly continued to range between approximately 70 and 99 well into the mitigation period. The property did not appear to be drying properly, and concerns about moisture, mold, contamination, and the adequacy of the mitigation remained unresolved approximately thirty-five days after the loss. I request an investigation into the company's drying logs, moisture maps, equipment calculations, daily monitoring records, psychrometric readings, photographs, employee notes, job-site records, and communications with my insurance company. I am particularly concerned that Paul Davis failed to establish and maintain adequate containment. Numerous air movers were used while areas of the home were disturbed or demolished, yet I did not observe containment measures sufficient to prevent dust, debris, suspected mold particles, or other contaminants from traveling into unaffected portions of my home. Air movement without appropriate containment may have contributed to cross-contamination of rooms, clothing, furniture, and other personal property. I am requesting that TDLR determine whether containment, negative air pressure, filtration, personal protective equipment, and disposal procedures were required and properly used. There were also reported scheduling failures and periods when Paul Davis personnel did not appear as expected. During a critical portion of the approximately ten-day mitigation period, there were three alleged no-shows or missed visits. This raised concerns about whether the equipment and moisture conditions were being properly monitored. I request verification of who entered my property each day, the time spent onsite, what readings were taken, and whether licensed supervision was continuously provided when required. I further allege that equipment may have been removed prematurely while moisture and contamination concerns remained. I did not believe the property had reached a safe, dry, or properly remediated condition when portions of the work ended. Mold was subsequently identified, and a mold professional reported that mold conditions resulted from the original accidental water discharge. I am concerned that inadequate drying, delayed identification of remaining moisture, insufficient demolition, and the absence of effective containment allowed the condition to worsen. The demolition and mitigation activities also allegedly caused or contributed to additional property damage. My concerns include damage to flooring by Paul Davis, failure to address water-affected ceilings and walls adequately, insufficient attention to areas where water traveled through light fixtures or electrical components, and an incomplete evaluation of concealed moisture. Ceramic tile later became loose or hollow-sounding, and carpet areas were affected. I request that the company's original scope, revised scope, photographs, estimates, demolition records, and communications concerning these conditions be reviewed. I also dispute whether Paul Davis obtained proper authorization for all work performed. I recall authorizing equipment-related services, but I do not recall knowingly signing a complete work authorization approving every activity later attributed to me. I rejected DocuSign requests on two occasions, and I have concerns about an undated or q read more

r first project manager, Maria, made many promises to sell us on the company. As soon as we signed the paperwork, everything changed immediately. No communication or follow through. Our second project manager, Justin, stopped communicating for us only to find out he quit the company and no one bothered to tell us. When our things were returned to our house, there were about a hundred items mixed in the boxes with ours that did not belong to us. So some other poor family in the midst of a tragedy, who trusted this company, lost their things and who knows how many of our items were lost by being mislabelled and sent to another family. Of all the Paul Davis people, only one employee, Zhian Edmunds, was professional, cared about the quality of work provided, did what he said he would and when he said he would. Paul Davis made a difficult experience so much worse for our family. And the bill they sent to our insurance company for these services was outrageous. read more

Paul Davis instructed they were leaving flooring in 3 areas that were "fine" & did "not have water". They stated it was dry in those areas and would be removed upon rebuild. 8 weeks later it was discovered the area under ALL the remaining floor was fully saturated in water still with tons of mold growth going on. This is beyond frustrating. All remaining base they did not take out had to be removed as well due to the water beneath and behind them. I'm not sure if this was negligence or laziness. They got in & out in 5 days. another contractor came in to estimate and said their moisture reader was reflecting a rating that was closing bordering the standards. Why would you not take everything out when there was inches of standing water in my house!!? I have a daughter that cannot be breathing this mess that has been created. I was so upset & overwhelmed finding out the extend of a half done job. read more

It has been three weeks since Paul Davis came to our house to do a dry out due to water damage. They taped a plastic bag over the hole where our dishwasher used to be and billed the insurance $240 for the alleged dry out. They haven''t been back to do anymore work. No fans to expidite the drying process or anything! They are the worst company i've ever delt with. This is the second time ive used them. My husband hired them after i said i didnt want to work with them ever again. I will be moving out as soon as i can sell this house. Thanks Paul Davis for rhe divorce read more

Edited 08-17-2024 I wrote my initial review 5 months ago. That's how long the rebuild process has taken to get my home back into its original condition. Unfortunately it's been the worst experience I have had with any service company in general, & I am not satisfied how this project went and the finished product. Initial estimate date of completion as per project manager Chris Plateros: 05-31-2024 Level or craftsmanship of sub-contractors: Low Communication between project manager and subcontractors: Non-Existent (sub contractors had to repaint home in areas several times due to this lack of communication) Communication between project manager supervisor Brian Hilburn and Vice President Calvin Hamilton: They don't co-exist as apparently Brian claims Calvin is not his "boss". How the final product got turned over to both my wife and I from project manager: By Text " Construction clean is finished. You guys are good to move back in." To summarize my experience with Paul Davis: We are a large family and have been waiting for Paul Davis to turn over our home as per pre-water damage accident. It's been a total of almost 6 months since this nightmare started. Of course there has been several delays that neither Paul Davis have control of like personal issues from my family that delayed the project almost 2 weeks, thunderstorms that affected contractors availability as per project manager and of course recent hurricane that as per project manager delayed supplies to get job completed and so on. We walked the home almost 2 weeks ago and pointed out opportunities of craftsmanship that are obvious at our home. We gave this company plenty of time to do things the right way and not skip basic attention to detail, but the results have been unacceptable. I have tried to reach out to Project Manager Supervisor and Vice President of Company so they can listen to my concerns and have not received any call back, my assumption is they are at home in their well crafted and well built homes with their respective families, while I, the customer is forced to live out of our own home in conditions we have to accept at the expense of Paul Davis. I will definitely not and never recommend this company to anyone I come across with. I will pioneer to prevent any family from going through what my family and I have gone through because of Paul Davis. read more

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DO NOT USE PAUL DAVIS!! They were my insurance companys recommended contractor and i regret not getting my own. While redoing my bathroom they left without sealing the baseboards to the floor if i hadnt noticed kids leaving the tub could have easily got water in my walls they came back out and when they sealed it they used a different color grout causing the room to look weird, After fininshing the job within a week my grout started cracking between the tiles they put down once again they came out and used ANOTHER different shade of grout to fix the areas and told me it would blend in better with time. about a month after that THE GROUT CRACKED AGAIN IN MULTIPLE PLACES and after multiple calls and promises that it would be fixed they never came back out to fix it. i ended up paying another company to fix it and its been fine for about 6 months now. DO NOT USE THEIR SHODDY SERVICES THEY WILL NOT COVER THEIR OWN TERRIBLE WORK. read more

just wanted to let anybody know if you're looking for a company that's fast friendly and professional. Please give Paul Davis recovery and restoration a call. The storm happened on Monday. Paul team came out two days later to service my property and to get my house typed up due to the storm, Ryan and Denzel was so professional they came in got to work right away and was so polite and professional throughout the whole visit just in time before the rain started to come down again and I get more damage in my house so if you're looking for a top-notch company, that's professional give Paul Davis recovery and restoration a call we will definitely do business in the future. Thanks again and be blessed. read more

Paul Davis Restoration - Damage Restoration Near Me - Houston, Texas

We had water damage in our home due to a plumbing issue. Used Paul Davis because they were an approved contractor with our insurance company. What i was told would be a 3 week repair is now estimated to take 8 weeks. Poor communication, ordered wrong materials, project management is non-existent, installed hardwoods incorrectly and had to remove and start over, zero sense of urgency and no responsibility taken for issues. They also keep saying things are approved by insurance and then find our weeks later they are not. This is an absolute nightmare. Find someone else to work with. read more

They're PRO!!! Highly Recommended, they're available 24/7 they clean up the mess and preserve and protect the home and its contents so that further damage will not occur read more

Watched one of his vehicles park in the striped area between 2 handicap spots effectively blocking both. After a bit they drove out and parked in front in the red zone. Starbucks means a lot to these guys! read more

Every crew that came by throughout the remediation stage was very professional, diligent and knowledgeable about what they needed to do. Great customer service! read more

We had a roof leak in the recent heavy rain and water came in through the can lights. We've had experience with this kind of stuff before. We called Paul Davis and Bob came out to check it all out. He knew what needed to be done and brought out fans and dehumidifiers and continued to come out to check the drying process. We found out the Sheetrock was damaged and he was able to replace that and paint the ceiling.....even matching the colors. We basically turned it all over to him and the work was great. Bob was always very professional and forthright. I would recommend him without reservation! Thanks for the great job Bob! read more

Paul Davis Restoration was calling me before I got off the phone with the insurance company. They met me that night (about an hour later) and were extremely polite and professional. The demo on my house was done within 2 days, and ready for reconstruction. I cannot say enough good things about Mike and his crew! read more