This review is for a job completed in April, 2022.
Restoration 1 provided a competitive estimate for removal of damaged carpet and drywall due to a plumbing leak that produced mold in the wall and floor. Their job quote included the above work, plus mold remediation for about 3 days after the removal of the damaged carpet and drywall.
The work itself was done well by one worker, from beginning to end.
The reason for the less than excellent rating was due to poor communication amongst the staff. I was told by the person working on site whether he could haul away a damaged mattress that was in the room, along with other damaged items, and he said that was doable. He just said he'll need to bring an appropriate trailer. I assumed that there was no extra charge for this as it was not mentioned.
However, on final day of the job, I was informed by the management from the office that there was an extra charge for the mattress removal since it was not on the original invoice. The explanation was that extra personnel would be needed and a disposal fee. To me, at the time, that seemed reasonable as there are costs involved, but I was not happy that this was not communicated to us earlier, so we could have planned alternate means of removing the mattress on our own. We did not want to store this moldy mattress so we agreed that they could haul it away.
On the day it was hauled away, there wasn't an extra person on site, nor an extra trailer used, but just the regular truck, and I had to help the worker haul it into his truck. So I'm wondering why I was told extra personnel was needed when only 1 person arrived to remove the mattress, and to ask the homeowner to help move it? I wonder how this would have been done if I were disabled or otherwise unable to help?
They also never responded with a repair quote for carpet install and drywall repair. It was understood those were separate jobs and a separate quote was needed. It's possible I misunderstood and they don't do this type of work, but I do recall that they did.
I feel that Restoration did a good job, but I would suggest only using them if the quote includes everything you needed done, and communicate with the front office about anything additional that is needed, not rely on the word of the on-site worker. read more