Had Roto Rooter come out to quote a new hot water heater. Quoted me $4,300. All other estimates I…read moregot were for less than $2,000 total material and labor. I asked why it was so significantly more and they said it was because it was a 2 man job instead of a one man job. Mind you he said it was 3 hours total to replace. Sounds like I need to go be a plumber if it pays almost $700 an hour. I then paid him the $100 fee for just showing up to price gauge me.

We just received stellar service from Curtis at Roto-Rooter on our clogged kitchen sink. Curtis was…read moreknowledgeable, extremely courteous, and got the job done precisely and quickly. He's the kind of guy you would specifically request!!! Thank you, Curtis!! Tanya and Matt Marek.

This is a long overdue review. I used their services back in spring of 2023. This was after I had…read morecalled several other companies which didn't call me back and one sent someone but they just looked at it and never contacted us again, and another never showed up. I read lots of amazing reviews on Mundae and requested a service. They were so responsive and talked me through the process. It wasn't long before someone came out to take several tests that consist of an air sample outside and inside and an actual sample of the mold, and a walk around to see if they spot more mold anywhere else. The report came back quick and scheduling of the mold remediation was quick. 3 workers were sent and it took half a day total since it was just our upstairs that needed it. Everyone we encountered was friendly, kind, and informative. Responsive whether it was text, phone call, or email. Appreciate the speediness in which the issue was resolved and felt very pleased with the service. Also I can report back that since then no more mold has appeared. I highly recommend them and have their info saved in case I need them in the future but honestly I hope I really don't.

I can only attest to the work performed less than 1 week ago. The real review will be a couple of…read moremonths down the road. If still mold free then they did Arrived promptly. Went to work quickly. Were very polite clean and professional. Everything looked clean. Through clean up and took their trash with them. No surprises on bill. Office staff was helpful. I am very satisfied with the work done.

UPDATE- July 2026: after seeing my original posted review below, a representative reached out and…read morespoke with my husband to get more info. We informed the rep that our handyman had accurately diagnosed the problem which was really with our dishwasher (which Entrusted never checked for a leak and was why the moisture readings kept staying high), and we had our handyman complete all the work for us. Since Entrusted did not accurately diagnose the leak problem, they offered to reimburse us 90% of our fee we had paid. I appreciate their decision to make this right. We had plumbers come out to fix a water leak when we noticed our hardwood floors began to buckle by our kitchen sink. Our plumbers (Texas Quality Plumbing) did an amazing job addressing the water leak issue, and they recommended we contact Entrusted to do mold abatement and to fix the flooring issue by removing damaged pieces to get a look at the subfloor, plus we were told they can also do the repairs/renovation after the mold abatement. (We have already reached out to Texas Quality Plumbing to inform them they should NOT recommend this company to its clients.) First, Entrusted reps came out to look at the issue and then we scheduled them 2 weeks later to begin. The quote was very high (over $2,000). They did NOT show up for their appointment time. I had to call them to find out why they hadn't arrived, and I was told there was a mix-up, and we are so sorry, and we will get you on our schedule ASAP. When they did arrive, two young men (one looked like he was in high school) began ripping up hardwood boards in my kitchen to get a look at what was underneath. They left two large de-humidifiers for us to run for a week to help dry out the moisture and they sprayed some "mold treatment" to the area. The next week, they showed up to take moisture readings again. They did not show me the readings - he just said, "Yeah, that's still 100% moisture levels." I had to pay the remainder of the 1st quote at this time. Then he took the de-humidifiers and said that their renovation team would be sending a quote to us for repairing the subfloor and replacing the hardwoods that were damaged. This was Wed. May 18th. After NOT hearing back from them for a few days, I emailed Jason Roy at Entrusted on May 20th to inform him we were waiting for their second quote for repairs/renovations. No response. I emailed ANOTHER follow up on May 25th. Again, nothing. Then I called and spoke with their receptionist on May 28th to alert them to how frustrating it has been that no one will contact us. I was told they will let their boss know and they are so sorry. It is now May 30th and NO ONE HAS GOTTEN BACK TO ME. I think they are a scam company. DO NOT USE THEM.

The company is primarily focused on scamming the insurance company by using the customer to be…read morecomplicit in inflating damage claims that exceed the deductible amount. Their goal is to profit at least 2000 or more per job even if the job is only at most a 100 dollar job. They did this with me and when I chose to not participate in defrauding my insurance company they consistently came after me to still pay the 2000. The fraud was that the hole was not 100s of sq ft but less than 1 and the hole to be repaired was from damage two years prior. They are still calling me and asking for 2000 and have never sent me a bill for the mitigation work that they actually did just an insurance invoice that of course equaled 2000 dollars.

I hired an ethernet cable installation company with a 5 star YELP rating that was terrible. They…read moredid a lot of damage to my property including breaching my home's vapor barrier. That allowed humidity into the walls and caused mold and paint blistering around my front entry door. I turned again to YELP to locate a company to remediate the results and find the cause or source of the problem. Alan's Restoration had the highest number of 5-star reviews so I took a chance and contacted them - now wary of the highly rated YELP reviews. Turns out this outfit is worth their 5-stars - and then some. EXCELLENT customer service including accurate and frequent communication, fast response, quick turnaround, friendly people and most important - when a substantial problem (that they did not create) developed during the project - they came back after completion and corrected it the next day. And I'm sure it was probably at their expense. Not many companies like this around anymore. I know that for sure from nearly 70 years of experience with 50 in project management. It's a real crap shoot these days when contracting with anyone on YELP or pretty much anywhere else, as I unfortunately found out with that cable company that caused this entire problem. So, I could not rate this company any higher and I recommend them more than any other I've dealt with in many decades. They yanked my bacon outa' the frying pan on this one.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

Great work. Fair pricing. Quick turnaround…read more George and team did a fantastic job with my water damage / mold remediation project. Their work. (Home prep, covering, and barrier sealing) is impressively sharp and clean. His team is punctual, honest, and trustworthy. Would recommend them to anyone.

Lone Star Pro Services was very professional. They work clean and everything went smoothly from…read moreconsultation to day of work. We got our HVAC cleaned from dust and molds and they did a fantastic job. We came back to our house with a fresh clean air and it was nice to breathe again inside our home without worrying about the molds and dust. George was very good at communicating and even suggested helpful tips how to take care of our HVAC with recommendations with no pressure. You can tell that George really cares and willing to help. He will let you know upfront what are the things needed to be done. Very professional work from him and his team. Great price and you get professional clean work! Thank you Lone Star Pro!

The project we had was small in scope and they were able to complete it in about a day and a half…read morewhich was very convenient. Dominick even changed his schedule to accommodate our schedule to help us out, which really appreciated. There were also a couple of punch list items that they completed in addition to a smaller fix that he included in the price. The contract was also reasonable and didn't transfer all liability to the customer, which is rare. Overall a good experience and I'd hire them again.

From the owner: In an era where climate resilience and rapid response define property restoration, Fifth Ward…read moreRestoration emerged as Houston's pioneering force in water damage restoration, mold remediation, and emergency services. Through innovative deployment of advanced moisture detection technology and IoT-enabled monitoring systems, we're revolutionizing how restoration services adapt to evolving environmental challenges and customer needs. Our data-driven approach to damage assessment and restoration protocol development has established new industry benchmarks for efficiency and effectiveness. By integrating predictive analytics with hands-on expertise, Fifth Ward Restoration delivers precision-targeted solutions that minimize property damage impact while maximizing recovery outcomes. Our commitment to sustainable restoration practices and eco-friendly remediation techniques positions us at the forefront of responsible industry leadership. As Houston's climate patterns continue to evolve, Fifth Ward Restoration remains dedicated to advancing the science of property recovery and environmental stabilization. Our investment in continuous team education, cutting-edge equipment, and research-based methodologies ensures we're not just responding to industry changes – we're driving them. Through strategic implementation of smart restoration technologies and proactive damage prevention strategies, we're shaping the future of property restoration services.