MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

We just received stellar service from Curtis at Roto-Rooter on our clogged kitchen sink. Curtis was…read moreknowledgeable, extremely courteous, and got the job done precisely and quickly. He's the kind of guy you would specifically request!!! Thank you, Curtis!! Tanya and Matt Marek.

Had Roto Rooter come out to quote a new hot water heater. Quoted me $4,300. All other estimates I…read moregot were for less than $2,000 total material and labor. I asked why it was so significantly more and they said it was because it was a 2 man job instead of a one man job. Mind you he said it was 3 hours total to replace. Sounds like I need to go be a plumber if it pays almost $700 an hour. I then paid him the $100 fee for just showing up to price gauge me.

I have worked with Mundae in a couple of occasions. Their customer service is superb and their…read moreservices are effective and well priced. Highly recommended!

This is a long overdue review. I used their services back in spring of 2023. This was after I had…read morecalled several other companies which didn't call me back and one sent someone but they just looked at it and never contacted us again, and another never showed up. I read lots of amazing reviews on Mundae and requested a service. They were so responsive and talked me through the process. It wasn't long before someone came out to take several tests that consist of an air sample outside and inside and an actual sample of the mold, and a walk around to see if they spot more mold anywhere else. The report came back quick and scheduling of the mold remediation was quick. 3 workers were sent and it took half a day total since it was just our upstairs that needed it. Everyone we encountered was friendly, kind, and informative. Responsive whether it was text, phone call, or email. Appreciate the speediness in which the issue was resolved and felt very pleased with the service. Also I can report back that since then no more mold has appeared. I highly recommend them and have their info saved in case I need them in the future but honestly I hope I really don't.

UPDATE- July 2026: after seeing my original posted review below, a representative reached out and…read morespoke with my husband to get more info. We informed the rep that our handyman had accurately diagnosed the problem which was really with our dishwasher (which Entrusted never checked for a leak and was why the moisture readings kept staying high), and we had our handyman complete all the work for us. Since Entrusted did not accurately diagnose the leak problem, they offered to reimburse us 90% of our fee we had paid. I appreciate their decision to make this right. We had plumbers come out to fix a water leak when we noticed our hardwood floors began to buckle by our kitchen sink. Our plumbers (Texas Quality Plumbing) did an amazing job addressing the water leak issue, and they recommended we contact Entrusted to do mold abatement and to fix the flooring issue by removing damaged pieces to get a look at the subfloor, plus we were told they can also do the repairs/renovation after the mold abatement. (We have already reached out to Texas Quality Plumbing to inform them they should NOT recommend this company to its clients.) First, Entrusted reps came out to look at the issue and then we scheduled them 2 weeks later to begin. The quote was very high (over $2,000). They did NOT show up for their appointment time. I had to call them to find out why they hadn't arrived, and I was told there was a mix-up, and we are so sorry, and we will get you on our schedule ASAP. When they did arrive, two young men (one looked like he was in high school) began ripping up hardwood boards in my kitchen to get a look at what was underneath. They left two large de-humidifiers for us to run for a week to help dry out the moisture and they sprayed some "mold treatment" to the area. The next week, they showed up to take moisture readings again. They did not show me the readings - he just said, "Yeah, that's still 100% moisture levels." I had to pay the remainder of the 1st quote at this time. Then he took the de-humidifiers and said that their renovation team would be sending a quote to us for repairing the subfloor and replacing the hardwoods that were damaged. This was Wed. May 18th. After NOT hearing back from them for a few days, I emailed Jason Roy at Entrusted on May 20th to inform him we were waiting for their second quote for repairs/renovations. No response. I emailed ANOTHER follow up on May 25th. Again, nothing. Then I called and spoke with their receptionist on May 28th to alert them to how frustrating it has been that no one will contact us. I was told they will let their boss know and they are so sorry. It is now May 30th and NO ONE HAS GOTTEN BACK TO ME. I think they are a scam company. DO NOT USE THEM.

The company is primarily focused on scamming the insurance company by using the customer to be…read morecomplicit in inflating damage claims that exceed the deductible amount. Their goal is to profit at least 2000 or more per job even if the job is only at most a 100 dollar job. They did this with me and when I chose to not participate in defrauding my insurance company they consistently came after me to still pay the 2000. The fraud was that the hole was not 100s of sq ft but less than 1 and the hole to be repaired was from damage two years prior. They are still calling me and asking for 2000 and have never sent me a bill for the mitigation work that they actually did just an insurance invoice that of course equaled 2000 dollars.

I had an HVAC disaster that dumped gallons of water on my living room. Alan responded quickly and…read morehad a water mitigation team at my house within about 24 hours. They ran an industrial dehumidifier and cut out all of the wet components. And they did it shockingly cleanly, covering everything and making sure all debris was cleaned up after. That was the first service. Because I was impressed I also had them do the rebuild. Literally a third of my ceiling needed to be replaced. You have to look really hard, and know it's there, to tell where the wallboard was replaced. They even closely matched the ceiling pattern! The team was phenomenal, polite, friendly, helpful and skilled. An all around exceptional experience. Value was very good too. The final tally was in line with expectations and perfectly reasonable given the quality of work completed.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

Lone Star Pro Services was very professional. They work clean and everything went smoothly from…read moreconsultation to day of work. We got our HVAC cleaned from dust and molds and they did a fantastic job. We came back to our house with a fresh clean air and it was nice to breathe again inside our home without worrying about the molds and dust. George was very good at communicating and even suggested helpful tips how to take care of our HVAC with recommendations with no pressure. You can tell that George really cares and willing to help. He will let you know upfront what are the things needed to be done. Very professional work from him and his team. Great price and you get professional clean work! Thank you Lone Star Pro!

Great work. Fair pricing. Quick turnaround…read more George and team did a fantastic job with my water damage / mold remediation project. Their work. (Home prep, covering, and barrier sealing) is impressively sharp and clean. His team is punctual, honest, and trustworthy. Would recommend them to anyone.

The project we had was small in scope and they were able to complete it in about a day and a half…read morewhich was very convenient. Dominick even changed his schedule to accommodate our schedule to help us out, which really appreciated. There were also a couple of punch list items that they completed in addition to a smaller fix that he included in the price. The contract was also reasonable and didn't transfer all liability to the customer, which is rare. Overall a good experience and I'd hire them again.

From the owner: In an era where climate resilience and rapid response define property restoration, Fifth Ward…read moreRestoration emerged as Houston's pioneering force in water damage restoration, mold remediation, and emergency services. Through innovative deployment of advanced moisture detection technology and IoT-enabled monitoring systems, we're revolutionizing how restoration services adapt to evolving environmental challenges and customer needs. Our data-driven approach to damage assessment and restoration protocol development has established new industry benchmarks for efficiency and effectiveness. By integrating predictive analytics with hands-on expertise, Fifth Ward Restoration delivers precision-targeted solutions that minimize property damage impact while maximizing recovery outcomes. Our commitment to sustainable restoration practices and eco-friendly remediation techniques positions us at the forefront of responsible industry leadership. As Houston's climate patterns continue to evolve, Fifth Ward Restoration remains dedicated to advancing the science of property recovery and environmental stabilization. Our investment in continuous team education, cutting-edge equipment, and research-based methodologies ensures we're not just responding to industry changes – we're driving them. Through strategic implementation of smart restoration technologies and proactive damage prevention strategies, we're shaping the future of property restoration services.

Great company to work with! Highly recommended. Good communication, Great work , very nice people.read more

Outstanding Service When It Matters Most…read more Bulldog Restoration & Cleaning LLC is the kind of company you're truly grateful to have during a stressful situation. From the initial call to the final walkthrough, their team was professional, responsive, and incredibly knowledgeable. With over 30 years of experience, it's clear they know exactly what they're doing. They responded quickly, explained every step of the process, and worked efficiently to prevent further damage while keeping costs reasonable. Their expertise in flood, fire, and water damage restoration really shows through their attention to detail and use of modern equipment. What impressed me most was their sense of urgency and genuine care. They understand how overwhelming property damage can be and treat both your home and your peace of mind with respect. The team was available, dependable, and committed to restoring everything back to pre-damage condition. If you ever find yourself needing reliable restoration services, Bulldog Restoration & Cleaning LLC is a company you can trust. Professional, efficient, and available when you need them most--I highly recommend them.