Our water damage in our basement was not covered by USAA Homeowners Policy, but they did offer a list of companies that they use in our area. We contacted Paul Davis - Ashburn after checking online reviews. Sam Thompson came to the house and advised us of several options, keeping in mind that insurance was not covering this event. He is definitely an expert on all restoration and remediation. He helped us to understand the situation and all options. He was very patient and knowledgeable and provided honest guidance. I highly recommend this company for honest, excellent customer service!!!! read more

Over the last 4 years, my home has had a few water issues, ranging from a leaking roof to a broken pipe. Paul Davis has done a fantastic job each time we called them. They've restored our home back to new condition each time, quickly and with minimal disruption. read more

Professional, efficient, thorough and timely! These are the 3 word that can express the service experience that I had with Paul Davis Restoration. The ceiling in my sons room collapsed and soon after the entire 2nd floor. I remember a friend telling me how great this company was after they restored her kithcen post water dammge, so I decided to give them a try. I was certainly not dissapointed. From day 1 project manahers Rich Shelton and Henry Martinez were on top of it. They oversaw everything paying full attention to detail. They both even went above and beyond to make sure we were happy with the services. They are easily accessible because they give you their numbers for any question or concerns that I had and they made sure the work was done in a timely manner. Im definitely hiring this company again for future work. I highly recommend this company. Thank you Rich and Henry. See before and after pictures below read more

A flood in our house now what! I will be honest I woke up to a flood and was not sure what to do. We called our Insurance Company and they sent out folks to clean up the water but after that we were on our own... My agent gave me the number to Paul Davis and in no time there were at my house taking measurement and ordering supplies and helped with navigating the paper work the Insurance Company, in the matter of I think a week or so it was complete. I must say, I was worried and stressed out just thinking of how to handle this situation and they made it completely stress free. The house looks beautiful. Thanks again to Paul Davis team in Indianapolis, I completely recommend them. read more

Beware. They are Johnny on the spot to come to your house initially, but there's terrible communication and a lack of follow/thru. They'll do a superficial job and are very unprofessional. Wouldn't recommend using them. read more

This company responded quickly and efficiently when we had a water leak. It was reassuring to see the care that was taken to make sure everything dried out properly. They arrived at the scheduled time, calling to confirm when they were on their way, and wore masks and followed covid procedures. They seemed very competent, and worked carefully and tidily under the leadership of the mitigation team lead, Russ. He kept us up to date on everything that was happening. They were polite and pleasant, and I wouldn't hesitate to recommend them. In less than a week since the upset of the accidental leak, we are feeling so much happier. Thanks to all involved! read more

Paul Davis Restoration (Northern VA) has come to our rescue twice in the past few years. They jump into action! They respond promptly. They sent someone the same day to immediately begin mitigating damage. Their team is great about explaining things. They will work with insurance if you wish. Their prices are fair and reasonable. They don't try to up-sell you anything you don't need. Their customer service is excellent. Their assistance and service really help with peace of mind. We highly recommend them! read more

Prompt friendly service from the scheduling of the appointment to the inspectors showing up. Julia, Howard and Justin were highly competent great folks to work with. I will certainly do all my future restoration business through them! read more

Ryan, Tina, Ray, Fausto, Alex, and their team of excellent contractors are top notch professionals. I am so happy we chose Paul Davis for our restoration project. They are detail oriented and will leave no stone unturned. And they will put your mind at ease. Everything was done right, on schedule, without a hitch. If I could give them more than 5 stars I would, but Yelp won't let me... read more

Paul Davis Restoration (PDR) was recommended and contracted by our insurance company (USAA), which gave them instant credibility for us. We had mold due to penetrating water via our upper windows and skylights. PDR/Sam Thompson and PDR/Stephen Wilson were assigned to our project. They met with us in person to walk through the entire process, which was broken down into two parts: (1) remediation and (2) rebuild. Sam was our remediation expert and Stephen the rebuild expert. It was great to have them both as part of the process from the beginning and be able to explain all the steps and set our expectations. We have now completed the remediation process with Sam and are completely satisfied with a Clearance Verification Certificate for our home. Sam led the remediation team effectively and efficiently. We had to live in a hotel through this process, which was initially expected to be 3 weeks. However, Sam and his team found additional concerns during the remediation process and wanted to ensure our house was mold free and met the industrial hygienist's criteria. So, they called back the industrial hygienist and found further cleaning was needed in a newly discovered area. Sam worked directly with the contractors and insurance company to have this included in a supplement effort. We ended up in a hotel for almost 7 weeks, but the customer service, consistent and clear communication, and goal oriented efforts of Sam and his team made the end result well worth the time away from home. There were so many personal touches provided by Sam during this process that I can't begin to list them all. He was the ultimate professional with an extensive amount of knowledge. We are now moving forward with the (2) rebuild, which is PDR/Stephen Wilson's area of responsibility. So far, Stephen has been amazing at answering our questions, working with us on the change orders required beyond the insurance coverage, and providing his expertise. Stephen has also been gracious enough to talk with and coordinate around our general contractor that is taking care of the work needed that is not covered by our insurance company. We will keep you posted on how the rebuild concludes. But, honestly, I imagine it will turn out just as successful as the remediation process. I would HIGHLY recommend Paul Davis Restoration, especially if all folks are of the same caliber as Sam and Stephen. read more

We recently bought a home. First weekend of home ownership, our second level had a hole in the ceiling from a water leak out of the bathtub. The entire situation was stressful from insurance, previous owners, and mainly how to handle it. Paul Davis was referred to us by our insurance company. We couldn't have asked for a better company. They handled everything. Drywall, paint, leak, and tile replacement. It was wonderful. Staff at office were every accommodating as well as the project manager. I would use them again for remodeling, insurance claims, or home projects at the house. They simply are the best. I don't have pictures of the work completed but you wouldn't know remodeling occurred. Bathroom looks greats and ceiling looks great. The little things like painting entire ceiling so you can't tell drywall was replaced, painting bathroom after tile was removed, replacing adjoining glass shower door because the old door wasn't fitting properly, and ensuring everything was in good working order prior to closing the contract. It also included a 3 year warranty for work performed. It is hard to impress me. Paul Davis exceeded in every way! read more

We recently experienced a major water leak from an upstairs bathroom. I didn't discover it until I got home that night and it was "raining" in my garage through the ceiling. Top floor was flooded and soaked. A crew from Paul Davis Restoration was on site within hours and and went to work immediately, surveying and repairing the damage. There has been excellent communication, work ethic, and professionalism throughout the process. They made our family feel much better about our situation in a very short time. Highly recommend !! read more

They do great work! There was a small misunderstanding that they quickly rectified! Highly recommend!

I needed a ceiling repair in the most difficult area - a two-story foyer over a stair case. Paul Davis crew did a great job - no evidence that anything had happened. And, they did it in one day. Lisa managed the repair and was great. I highly recommend Paul Davis Restoration for a professional job all around. read more

Don't do it. Suffered from water damage and while this company started out great they ended on a very bad note. Job took forever, lies told, caused extensive damage to items that were not even originally damaged by the water. Had trouble with showing up on time, calling when they said they would, finishing/starting when they said they would. Lacked professionalism. Would not recommend at all, would leave zero stars if possible. read more

Horrible experience with poor customer service. We are military and when we had a leak the USAA adjustor showed up with a PDR rep. We didn't feel like we were given much choice. I now know I can be more insistent and I would never use PDR again nor recommend them. They started work on our house in October and didn't finish until January. They were careless and when they damaged/broke things they would tell me that they were not responsible. They didn't always tell the truth...my parents own the house but I have full power of attorney. They would present blank papers where totals should have been filled in and when I would refuse to sign, they would tell me that my parents said it was OK. I would call my folks only to find out they were unaware of what was happening. They had subcontractors who were rude. We needed new flooring. I called their person and the showroom hours were quite restrictive. As a school teacher, I have very tight work hours. I asked if they could work with me and their person said, "Do you want new flooring? Then you will find a way to come here and look." They had to pack out a large portion of our upstairs. They don't write an inventory. They take pictures with a tablet but not of everything. Then if you say something is missing or broken they either tell you that they don't have it on their inventory or that you must have broken it. They broke my son's wooden (oak) bed on 3 separate occasions. They tried to fix it themselves instead of having professionals take care of it. Pieces they had glued started falling off as they delivered it back to our house. I had to take my own pictures to prove it. Also, they didn't email the inventory until we specifically asked for it. So...no telling if pictures had been deleted. There are many other small things but I think this enough to make my point. PDR was difficult to work with because they were untruthful, unreliable, careless and dishonest. They do not care for their customers and it seems they know USAA will pay them so they care even less. read more

We had a sewer line backup that caused major damages. Paul Davis was at the house within about three hours and went right to work! Checked daily on the drying process and always had POSITIVE things to say in this trying time. I highly recommend Paul Davis if you ever have a water mitigation issue! read more

We had a busted pipe in October of 2015. It's now June of 2017, and my house still isn't fixed. It took them 8 rounds of remediation to get rid of the mold. They damaged my kitchen appliances. My flooring was installed incorrectly, so I have to keep taking time out of my schedule to meet someone to fix the problems. The flooring needs to be ripped out and installed correctly, but they keep telling me it's because I have some "luxury" underlayment. Dealing with them has been the biggest pain in the butt, and I keep getting the runaround. Do yourself a favor... call someone else! Anyone else! read more

I highly recommend Paul Davis for home restoration work. They were our primary contractor after a tee fell on our house during the March 2018 wind storm. We ended up with 120K of damage, and the folks at Paul Davis, lead heroically by William Winn, stepped in and took care of everything for us. All of the work was good, but the thing that really stood out was how they stood with us dealing with our insurance company. Not surprisingly, insurance companies try to pay for as little as possible and without Paul Davis' efforts in this area, we probably would not have ended up quite so well. Five stars for these hard working, honest, dedicated professionals! read more

Absolutely unprofessional business. My apartment building had a pipe burst and it affected my neighbor. Paul Davis has barged into my apartment without any reason or warning "on accident" 4 times now. This is absolutely unacceptable and unprofessional behavior. What they're doing is 100% illegal and to have it happen 4 times is no mistake. If this company cannot even communicate to their employees which apartments need to be worked on, how can you even be sure they can properly communicate they're doing the right work needed? Abysmal behavior from a horribly run company. Too bad Yelp doesn't allow ZERO star ratings. read more

They were excellent in handling my claim for water damage. Prompt in scheduling, working with the insurance company and the guys that did the work were great, cleaning up everything when done. I would definitely use them again! read more

Not only is their staff top notch but the quality of work is fantastic! If I'm ever to need this kind of service again I would definitely use Paul Davis Restoration. read more

I had renters in my house and we had a flood issue with one of the toilets. My insurance company recommended Paul Davis Restoration (PDR). PDR assigned Zach to our claim and he did an outstanding job. He recommended a new program, Rapid Restore. Bottom line, the job got done, quickly and smoothly, and we are very happy with the results. Communication was excellent through the entire process. Job well done!! read more

I worked with Paul Davis when my basement family room had water damage due to a water heater leak. I dealt with other firms for mitigation and repair, while Paul Davis was recommended by my insurance company to move out, store and move my furniture and belongings back in once the job was complete. The team that took care of the furniture move and storage was top-notch, from the in-office service to the crew that moved out and moved in. There were numerous delays on my end with the contractor - repeated times I was told the work would be completed by a certain date, so I'd schedule with PD to have my stuff moved in, only to have the work completion get pushed off another week. Delays on flooring, etc. slowed down progress. They were super attentive and helpful at keeping my job in the schedule so I wouldn't be stuck waiting 5-7 days when the repairs were finished. Communication was very responsive. (Thanks, Lily!) The crews that did the moving were on time, efficient, super careful and thorough (I was worried about some expensive items - but didn't need to be!) and very pleasant to work with. It was a relief after dealing with lots of hiccups elsewhere during the process to experience PD as reliable, helpful, available and committed to doing a great job. I wish I'd known to have them do all the work required to mitigate and repair the damage! read more

These guys are the best. Basement got flooded at 8 pm on a Sunday, called insurance who notified Paul Davis. They were going to send a team out that night to get started but I opted for the next day. On their arrival they quickly set up their equipment and kept us informed. Every day, they sent someone out to check the progress until complete. Thank you so much. This company also speaks volumes for USAA for sending out such a quality company to assist us. read more

Paul Davis helped me out not once, but three times! My house had a pipe burst and they came in to fix the aftermath of a bad plumbing system. They were very professional and dependable, had wonderful customer service, and followed up with me every step of the way. Scott Allender and his crew, in particular, were amazing to work with. Even recently, Scott made a trip out to my house to help me make sure my pipes were properly winterized, as the cold weather set in this year. I am grateful for their work and would definitely recommend them for your project needs. read more

One star is generous. The crew and project manager that delt with the mitigation portion of the roof leak we had were intrusive and unorganized. read more

PDR NOVA did a fantastic job on our condo renovation. Very high quality workmanship and attention to detail, flexible and easy to work with. We were very pleased with the results! read more

Awesome company and employees...saved me from a leaking AC with water damage to my new carpeting in my closet. They were quick, responsive, and thorough with great communication and F/U. I would recommend in a heartbeat!! read more

I was SO pleased to have Vicky Henry and two of her assistants help me to evaluate some of my possessions that were wet and became moldy. Ms. Henry was so organized, friendly and helpful. I'd like you all to know how I feel. I'd also like to have you give a big pat on the back to Howard who has been open to my phone calls even on the weekend when I first called about having the water problem. Thank you! Ellyn M read more

Paul Davis Restoration: I wish there was a way to give a "0" review. Wow, they put a new roof on my home a few years ago, and it is leaking already. They keep coming out to look at it, and then they keep sending out others to do same. My house smell mold and mildew and it will make us very sick soon. I wish they would have cared as much now as they did when they took our over $10,000 insurance money a few years ago. This was terrible and shamby work. read more

We used Paul Davis in Ashburn as pre-selected by USAA for an insured repair. Their project managers made the process very straightforward, and they were totally thorough in writing up the work order. And the work was performed quickly by a crew that kept the premises clean and free of further damage. read more

Paul Davis Restoration did an outstanding job fixing water damage. The crews sent were efficient, respectful, and extremely neat. We would highly recommend Paul Davis Restoration! read more

Waited over a year to review Paul Davis to see the out come of my home, my basement flooded and ruined a good amount of my carpets, and walls. Paul Davis did a amazing job restoring my basement and even making it better with a Redskin theme color. Moving my 10foot snooker table and my bar was not an easy task. Thank you Zachary Maine for your help with the quickness and stressless event. Will definitely be using Paul Davis in the future. read more

About 18 months ago, Paul Davis Restoration of Northern Virginia in Ashburn, completely redid my bathroom partly with insurance funds due to water damage and partly from me for some upgrades. They have been one of the most professional contractors I have ever worked with. They did a thorough job of mitigating the water damage, finding the source and doing mold remediation. Their outside person for mold was highly professional. Stephen Wilson,the estimator, patiently went back and forth with me explaining what would and would not be covered and what my expenses would be. Of course, my satisfaction has been mostly due to the diligent and conscientious work of the project manager, Michael Beck. He welcomed my pointing out any problems so that he would have a chance to address them , and I did - several times and even after the project was completed. I can't say enough positive things about Michael Beck and how he coordinated the various subcontractors and how he personally - multitalented as he is - came to my home to address a problem I had with the sink drain ( which he fixed) and some cracked grout (which he regrouted) and some misaligned tile (which he had the subcontractor repair). Now, 18 months later, I have decided to upgrade my bathroom further and I need the exact tile. With nothing to gain from it except my gratitude, which prompted this review, he tracked down the supplier and the exact product description so that I can order it . AND, he did that overnight so that I could take advantage of a limited time sale on a glass tub door at Lowes. Thank you Michael Beck for keeping your word and going beyond to make me a happy customer! read more

To say that Paul Davis Restoration is the worst contractor out there is the understatement of the century. I had no choice but to give a one star due to the fact that Zero stars is not an option. They were contracted by my insurance carrier after my deck got crushed by falling trees. This was in April of 2018 and my deck got done in Late November. Everything that could go wrong did: The workers were using old plans to build the deck and built the wrong style, the proposal folks failed to speak to the supervisors, the wrong amounts of wood were ordered, the deck was stained the wrong color and so on and so forth. To make matters worse, the project manager yelled at my wife when she pointed out his mistakes. In my opinion, they are the most unprofessional bunch of incompetent misfits you will ever find. They use cheap laborers to get the work done and pay them late (the workers complained to me that pay had not come in a month), the hire Mickey-mouse help to do jobs, such as the guy who stained the deck the wrong color when we sent all the specs to the project manager. And what is perhaps worst of all: They don't care one bit about customer service or doing the job right. Pathetic to no end. NEVER use these clowns; if you do, you will regret not heeding this warning. read more

Paul Davis does fine work. I've had the unusual experience of using them twice! I reached out to them immediately when our fire happened. Because of my prior experience, I had no reason to look around. Because our loss was large of over 500,000, there were any number of restoration companies wanting to bid the job. And, add the fact I've built a number of houses from scratch and a 160,000 square foot building, I know a little more than the average homeowner about construction. There were some construction errors made(crown molding had to be redone) but those errors were addressed to my complete satisfaction. My home is 99% complete and it's the final stretch of a job that really counts and what you will remember as a homeowner. Bill Rogers, supervisor? was brought in late to complete the job(Always very difficult to pick up someone else's job mid-stream) in a very professional manner! Bill is a master carpenter, so he even caught some finish items that slipped my eagle eye. Call me if you need my input as you make this critical decision about your restoration contractor. God Bless Jim read more

We had a leak in our dishwasher that caused a lot of damage on two levels. We contacted Paul Davis and they came the very next morning--even though it was a Saturday. A water mitigation team arrived and in no time they had ascertained that our kitchen tile was 100% wet. They quickly removed the tiles and took a sample to see if they could find a match. Since the tile was 20 years old I felt sure that finding it would be impossible! From start to finish, Project Manager, Thomas Arndt handled every step of our restoration. His team was excellent--everyone knew his job so well. Orlando, the foreman, was incredibly helpful moving the furniture and covering all surfaces. Luis, the tile layer, was awesome. Alejandro is a pure genius solving the insoluble and Dario and Osman were amazing! Our home was totally restored to better than before and everything was done in a very timely manner. To say that we highly recommend them would be an understatement! read more

As far as the repairs and restoration go, this company is second to none. Paying my subcontractor is another story. I've been waiting for two months to get payment on an invoice, emailed repeatedly and still no $1,600 check. Frustrating to say the least. read more

Paul Davis Restoration in Ashburn was recommended by our insurance, Nationwide. Sam Thompson went to the house the very first day we had the fire. He was so calm, professional and gave us so much peace. We are a family of 5 with 2 little girls and the empathy that all of PDR company have had is over the top!! Vicky handles contents and she is awesome, professional, took pictures of all of our lost contents and help me with understanding the process. We still haven't work with Stephen Wilson which is the remodeling person from PDR so we will put an update about that. So far we have had great experience. Organized company and they care about you!! I will highly recommend them. I work for insurance myself and I wish our company will use them. Thank you PDR!!! I look forward to keep working with you. The Izquierdo Family !! read more