From the moment I reached out to Seth on a Saturday morning about a kitchen flood, he was prompt to respond by text and phone call. After assessing my situation wasn't an emergency (based on in-depth questions he asked he determined we had a clean water leak and no major signs of water damage), he scheduled for him and his team to come the following Tuesday. When they showed up, his team promptly went to work to carefully lay down floor covering (which I appreciated since we have a no-shoe policy in our house). Meanwhile Seth immediately began to inspect the source of the problem all the way to the farthest point of the water damage. He was very thorough and had a keen eye for detail as he began to point out details I hadn't even seen or imagined (later found out his background in construction is what lends to his extensive knowledge about building materials, how things should be built/how things should look etc). Long story short he determined that my water damage was not extensive at all despite the flooding we had. Instead of recommending I demo my kitchen and basement floor, ceiling, walls to track down every little sign of water damage (which would have probably gave them a chance to easily bill $40k to my insurance), he reassured me that because it was clean water that had flooded and because there was no sign of any major water damage to my home, I was good to go for this one time incident. He set up heavy duty dehumidifiers to dry out my basement and that was it. What I most appreciated is that he took the time to explain his observations and why he did what he did so that I was completely comfortable and understood what was going on in my home. He worked with me to only charge me for the labor incurred and dehumidifiers so I didn't have to go through insurance or even pay as much as my deductible. Their honesty and attention to detail was refreshing and reassuring. I hope to never have to go through another incident where my house floods or have a mold issue, but if I do I've already got Seth on my speed dial and my very short list of contractors I trust. I'm very OCD when it comes to getting things assessed and fixed properly - with Seth and his team's experience and eye for detail, it was nice to just relax and trust that I had professionals who will do what needed to be done. Highly recommend Rapid Response Restoration. read more

When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and smelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION. read more

We had a fantastic experience with Rapid Response Restoration. Last fall, we experienced an emergency plumbing failure that lead to our finished basement floor being dug up to conduct the repairs. Our insurance made us whole on the plumbing work, but fought us on restoring our basement back to its previous finished state. This is where Rapid Response came in. After reaching out to Rapid Response and hearing our situation, Daryl reassured us this is their speciality and they will work with our insurance. From there, Rapid Response took this nightmare off our hands and communicated clearly through the entire process. Daryl was on the case and received approval from insurance to replace our entire floor. Seth and team worked quickly and did a fantastic job. Becky and her guys arrived promptly every day to complete the work, kept us informed of the status of our project at all times, and caused minimal impact to our daily life. We were even able to easily maintain our work schedules while the repair work happened. We could not be more grateful we found Rapid Response. They truly lived up to their name and made what would otherwise have been a bear of a project into something much more manageable. Now, our finished basement looks beautiful, and we'll absolutely think of Rapid Response in the future when we need other home improvement or repair work done. Thanks, Rapid Response Team! read more

We called Rapid Response after a utility sink overflowed into the finished part of our basement. There was damage to carpet, drywall, and baseboards. Becky and team, Seth, and Daryl have made the process, including dealing with insurance, as painless as it could be - from start to finish, they've been great to work with. Communication was clear, responsive, and thorough. They answered our many questions with patience, worked with our concerns about pets (since the area that needed work couldn't be fully shut off from pet access), and left the area extremely clean at the end of each day while work was ongoing. They worked quickly without sacrificing quality - they're incredibly thorough, and the basement looks better than it did before the damage! They went above and beyond, and we wouldn't hesitate to recommend them or to work with them again. read more

Dealing with mold is trench warfare and there is no one I would rather be in the trenches with than Daryl. He makes himself available like no other business owner I've dealt with. And his understanding of the insurance company's perspective and labyrinth of requirements is comprehensive. His price was more than reasonable and he did all he could on our behalf with the insurance company. I have no idea how Many hours he spent emailing, meeting with, and calling them. He is Always Gracious and Helpful. His work and his workers are excellent. Our parent's house was not in good shape but now all mold remediation is complete and it hasn't looked this good since they moved in. My siblings and I could not think more highly of Daryl and Rapid Response Restoration than we do. read more

When I was looking to replace my very damaged parquet wooden floor, I was only considering this company for asbestos testing and (if needed) remediation, not the whole job. But they were very up-front with me in a way that contractors usually aren't so I said, you know what, can *you* fix my floor? And also maybe my back door, which leaks in heavy rain? Although they normally take on jobs that are covered by homeowner's insurance payouts and not commissions like this, they accepted. They were very honest about what the job entailed and what some of the potential complications might be, what my options were, etc. In the end they got the job done very well and faster than anticipated. My new floor looks great, my back door won't leak again, and they didn't go over budget! I'm very happy with the job they did. If you have something catastrophic happen to your home like a fire or water damage and you want someone trustworthy to repair it, call these folks, you'll be in good hands. read more

It would be impossible to overstate how highly I recommend Rapid Response Restoration! When a leak from an upstairs neighbor damaged my condo and both that unit owner and my condo association were entirely useless, Daryl and Seth quickly got to work navigating the nightmarish world of insurance, which saved me a large portion of the headache. They made great recommendations for everything from faucets to what emails to send to my insurance adjuster to help the process along, and Seth and his team (major props to crew leader Becky!) did beautiful work renovating my kitchen. They kept me apprised of all insurance, supply, and work developments, all while being incredibly friendly and helpful along the way. If you need any work done, you should give Rapid Response a call! read more

I would not hesitate to call Rapid Restoration. In fact, the only call I would make would be to RR should another incident like this arise. When we realized that water was leaking from the dishwasher and under the floorboards for who knows how long, I panicked. We knew it was bad, but not quite how bad. I called several companies that tried to make me troubleshoot the water leakage issue over the phone. But thankfully, RR promised to come out within days. RR was responsive and remained so throughout the entire job. Most of the time, I was not on-site, but the team kept me abreast of all that was happening with the remediation and repairs. From time to time, they informed me of other issues at my house. They also worked well with my insurance company and advised me on how to get things done quickly. But there wasn't much for me to do because they took the reins. And I trusted them 100% to do so. Upon completion, the crew tidied up without any prompting. When I finally got back to see the finished work (several days after completion), it was perfect. In several ways, it is better than before. I didn't have any questions about the quality or finish. I could go on and on, but every milestone and interaction with Seth and Daryl made a very unfortunate and seemingly unpleasant occasion, just the opposite. Thank you sincerely RR. read more

We called Rapid Response Restoration in Dec 2023 when a pipe in our basement burst causing a flood. There was damage to the walls and carpet and unfortunately mold starting growing. Daryl, Seth, and their team did an amazing job quickly fixing everything including drywall, paint, and laying down new flooring. They were on time, thorough, and have great communication. One thing that especially impressed me was they talk to insurance on your behalf and walk you through the process. They are very knowledgeable and were a lifesaver. I highly recommend them. read more

Rapid response did a very thorough job on scrubbing and disinfecting my attic and basement - such that they are a pleasant and healthy space for me to use. ALSO, they solved and fixed a complex, leak leak from the AC unit in the attic. No one else has been able to solve for years ! I am grateful for their capable, thorough work. It has made a big difference! read more

This company is the best I have ever worked with in any field! From the beginning, they responded quickly in setting appointments and showed up at the time that was established for us to meet! This is a rare quality in my area! Seth was amazing in the way he educated me on what needed to be done to restore our basement in our church. He not only helped me understand what he was going to do and why, but how to prevent the same thing from happening again! They have built a business that will stand for years because of the integrity and quality in all they do! The value you will get with this company far exceeds the money you'll save if you call them first! Thank Seth and Daryl! read more

I had my property manager research options after heavy rains led to a sewage backup scenario after my DC finished English basement was filled with sewer and rain water backup. Seth, Daryl, and their team were very proactive with contacting the property manager and me the owner to set up seeing the place immediately, and exercised lawyer-level negotiations (for no extra charge) with my insurance company on my behalf to get full coverage for $36k worth of remediation and recovery. They were excellent communicators, and did fantastic first-time quality work throughout all aspects of the project. I absolutely recommend Rapid Response Restoration as the go-to sewage backup/mold remediation/potential flooding first call for anyone in a bind. read more

I had a job that didn't fall under Rapid Response Restrictions's expertise. However Daryl, the owner, called me on a Saturday to discuss my needs. Even after he learned it was a job for him, he stayed on the phone and advised me who to contact and how to get the job done properly. Daryl is a good person and I enjoyed speaking with him. read more

Seth's team at RRR did a fantastic job removing the mold from our two bathrooms, one of which was wallpapered. Seth's estimate was on the higher end out of all the estimates we got, but for a good reason: he knew what he was talking about, knew what materials were required, what labor was required, and how much time EXACTLY that the project would take. Once the project got started, his team worked hard every day to clean and prepare the room for painting. They always tidied after themselves at the end of the day. We were very comfortable with them in the house, and they were easy to talk to when we wanted clarification or had suggestions. We would definitely hire them again! read more

I spoke to Daryl about a mold issue in my basement & he gave me great advice on what I could do to eradicate the problem. I appreciate his honesty. If i ever need his services in the future I'll be sure to call. read more

Daryl was great. My property wasn't serviced, but he was honest & upfront about what my project required. I reached out to him on the fence about it and he pointed me in the right direction. Hard not to respect that. read more

Fast, quality, trustworthy, reliable, flexible to customers need, they handled everything- even the estimate for the insurance claim. From start to finish top notch work on our bathroom renovation! They made everything a breeze! read more

incredibly helpful, even though I am out of his service area, Darryl took the time to answer questions and help me hone in on the kind of help I would need. Very generous of him to take such time and attention for someone out of his service area. I wish he was local. I would use them in a heartbeat, honest, forthright, professional, and quick response. read more

Daryl called me back within an hour of contacting him on a Saturday evening. It turned out it's a job I can fix myself but he confirmed that and answered my questions. He was so polite and knowledgeable. Highly recommend! read more

This company stepped into a bad situation and expertly led me through the process of seeking insurance compensation and getting the damage repaired. They did excellent work and were very responsive. I would hire them again. read more

So much to say. After buying a house and there being extreme water damage along with mold Daryl and his team really went the extra mile even with communicating with my insurance company. They were on top of it and provided great insight on my now new kitchen. Flawless installation and super friendly staff. Would highly recommend if you in a home situation or just simply need a new look. I can't stop looking at my kitchen!! Thank you team! read more

Extremely knowledgable and saved us the headache of tearing out a bunch of drywall. Was able to scheduled quickly and get the job done within the week. Great work at a reasonable price. read more

Daryl is very responsive, very helpful, and also helped to to understand how to address and prevent the type of mold I was seeing the future. Thank you! read more

We live in an rowhome that was converted into a two unit condominium. We live on the first floor while our neighbor has the unit above us. Our neighbor's HVAC was leaking down into our unit and caused considerable water and mold damage in our ceiling and walls. I called several water mediation companies to provide quotes. Rapid Response Restoration was the most transparent, willing to work with my insurance, and overall proactive out of the companies I spoke to. From getting the quote to closing out the work and working with my insurance, Rapid Response Restoration exceeded my expectations. It was great to work with the RRR team, especially Becky, Daryl, Kristen, and Seth. Becky was always on top of the job and made sure we were happy with the job. I would definitely use RRR again for any water, mold, or fire damage. A+ work. read more

So fast! It was below zero outside and Nick answered the phone and came out and arrived 45 minutes later despite living 45 minutes away! He gave me a great estimate virtually and came back the next morning. Finished the job, worked with the plumber and even responded to my carpet recommendation request. Fantastic experience. Hoping to never have to hire them again. But if I did need them, I would be thrilled that I knew I had an awesome reliable company. read more

Daryl and Seth were super responsive after reaching out and walked me through each step of the work they planned to do. Although I ultimately did not move forward with the job for completely unrelated reasons, I would have had full confidence in the work that they were providing. The were kind, quick, timely, and explained everything in clear and easy to understand detail. Their prices were also extremely competitive. Highly recommend contacting them if you need any of the kinds of services they provide (I was reached out about mold and water damage remediation). read more

Rapid Response Restoration was very timely and professional on our mold issue. Even the follow-on assistance was impressive and I thank them for the help. I would definitely use their services again. read more

So impressed with how well they handled the flood damage in our basement. We experienced flooding in Alexandria that resulted in 18" of water in our basement. Rapid Response arrived the same day to start the water mitigation process. They returned the next day to disinfect, demo, and ensure things were drying out. They even went above and beyond to help with our washer/dryer that were also flooded. All COVID-19 safety precautions were followed. Rapid Response was quick, efficient, and did an amazing job. We had used a large corporate water mitigation company previously and it doesn't compare. I would definitely recommend Rapid Response above anyone else for water damage and repair. read more

I had a great experience with this company. They thought of creative solutions to my water problem that ended up saving me a lot of money. I highly recommend them. read more

Rapid Response Restoration - Resealed crawl space - Damage Restoration Near Me - Reisterstown, Maryland

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Daryl was extremely helpful on the phone, giving me great advice even though the project was too small for him to come out and work on. Appreciate the honesty, thanks! read more